Metrobank Customer Service Issues

I encountered an issue with a cash machine that did not dispense my money. I am now dealing with a dispute as the funds I withdrew were meant for my rent. Unfortunately, due to this incident happening twice in the past two weeks with amounts totaling £70 and £80 each time, I have been evicted. The customer service at Metro Bank has been unhelpful, continuously redirecting me between departments which has left me feeling frustrated. I am currently homeless, escaping domestic violence, and suffering from PTSD. This situation has left me without access to any resources, and I cannot even afford to purchase necessities. I am facing severe financial difficulties and need urgent assistance.

Hello, I am writing to report an incident with the ATM in Carcar City near Brgy. Dapdap, Poblacion III that occurred yesterday at 6:00 pm. Upon attempting to withdraw cash, the machine failed to provide a transaction receipt. Despite this, I proceeded with the withdrawal. After entering my pin and desired amount, the machine began counting money but then abruptly stopped, stating the transaction could not be completed. Unfortunately, the machine did not dispense the money yet debited my account by Php 1,[redacted]. I spoke to a mall guard who mentioned others have encountered similar issues with this specific ATM. I kindly request your prompt assistance in resolving this matter to prevent further inconvenience to customers. I would like the amount of Php 1,[redacted] refunded to my account as soon as possible. Incident Details: Amount: Php 1,[redacted] Account Number: [redacted] Account Holder: R. S. Razonable ATM Machine Number: [redacted]0 (refer to attached photo) Thank you.

Hello, I am reaching out to address a concern I have regarding my account's Annual Fee. Since the beginning of this year, I have been trying to permanently disable my account as I no longer use it. However, every time I attempted to do so, I encountered busy lines. I am concerned about being charged the annual fee. When I initially opened the account, your agent assured me of a "No Annual Fee For Life" policy, but to my surprise, I found the charge on my Statement of Account the following year. Upon contacting customer care, I was only given the option to have the fee waived, which then occurred in the subsequent year as well. I would appreciate a prompt response regarding this matter. Thank you.

Dear Sir/Madam, I am requesting the cancellation of the Annual Fee or seeking a waiver. I have been trying to permanently disable my account since the beginning of this year as I no longer use it, but I have been unable to reach your customer service as the line is always busy. Despite being assured of "No Annual Fee For Life" by your agent, I was surprised to see the charge on my statement of account the following year. When I spoke with a customer care representative, I was only given the option to have it waived, which has been the case in subsequent years. I would appreciate a prompt response regarding this matter. Thank you.

I am a Metrobank account holder and approaching 70 years old. I find the process of using a mobile phone as an added security measure unnecessary and potentially risky. If I were to misplace my phone, someone could easily access information about my Metrobank account. As a customer, I feel that a simplified card reader, similar to what traders use, would be more appropriate for individuals like me who may struggle with complex digital systems. The cost of implementing such a card reader would be minimal for the bank, compared to the risk associated with relying on mobile apps for security verification. I urge Metrobank to reconsider their approach to security and consider more user-friendly options for customers like me.

Hello. Last Friday, on March 04, [redacted], I attempted to withdraw money from non-Metrobank ATMs (PNB, DBP, RCBC, and BPI) due to the absence of nearby ATMs. Unfortunately, the four transactions I made at these various banks were unsuccessful. At first, everything seemed to be normal - my card was accepted, I entered my PIN and the desired amount. However, both the withdrawal and balance inquiry failed, with the ATMs displaying the same error message: "The transactions cannot be completed at this time." Even after reloading cash into the machine, the issue persisted. While two DBP representatives mentioned that the problem could be related to internet connectivity or my bank's system, I remained skeptical. I attempted withdrawals at three other nearby ATMs, only to encounter the same error message after entering my information. To confirm the deduction, I checked my balance at a PSB bank and found that 2,[redacted] PHP had been debited. I promptly notified the nearby banks, who advised me to contact the issuing bank regarding this issue, but it was near closing time. I am wondering if I will receive an immediate credit for the deducted amount.

This is my first time opening an account with Metrobank. After good experiences as a credit card holder, I decided to open a savings account. However, to my surprise, within just a month of opening the account, I noticed an unexpected charge labeled ET MCI SALE. I am frustrated as this sale was processed without my permission. I discovered this deduction through the Metrobank mobile app when I reviewed my account history. What if I hadn't checked the app? It may be a small amount now, but such unauthorized charges are concerning. I am considering closing my account due to this incident.

I would like to enroll in online banking. The system states that the One-Time Password (OTP) has been sent to my old phone number which I no longer have access to. I have a new phone now. Can I still use Metrobank's online banking services? I am unable to proceed as it requires entering the OTP sent to the old phone number which I can't access. I believe Metrobank should consider allowing individuals with new phone numbers to register for online banking, even if they have forgotten or no longer have access to the old registered phone number.

Please unlock my account! I can confirm that I am the only one who has recently logged in on both devices. The first device I used to access my account was a laptop, and since I had to go to work, I left it at home. When I tried logging in for the second time, I was unable to and received a notification that my account was locked. Please, I urgently need my account to be unlocked as I am waiting for funds that are expected to arrive today. I check my account regularly, which is why this situation is very concerning for me. Name: Jelori Pellena Liggayu Username: Jliggayu2

Dear Sir/Madam, I recently observed on April 27, [redacted] that there has been unauthorized activity on my online account. I am concerned about how this breach occurred in your system. I seek your guidance on recovering my funds. Here are the specific details: Transaction Date: April 16, [redacted] Merchant Name / Bank Name: ET MCI SALE / Metro Bank Disputed Transaction Amount: 8,[redacted].92 I would greatly appreciate any assistance you can provide. Thank you. DARY CREDO

I had a similar experience when I noticed unexpected charges on my bank statement for a purchase I didn't make. The bank linked it to a Google Drive purchase, but I never shared my card details online. Despite their promise to investigate, I'm unsure about the process and fees involved. I prefer face-to-face transactions with cash and never use my debit card online, so this incident has shaken my trust. To avoid further issues, I might close my account. I hope the bank conducts a thorough investigation into the unauthorized charges.

Dear Sir/Madam, I am writing to ask for help in opening an online banking account with your bank. I want to open this account despite being overseas and unable to visit a branch in person. Please advise me on how to go about opening an online banking account from abroad. Let me know what documents or identification I need to submit, and any other steps required for the account to be set up successfully. Thank you for your support.

I am facing an issue logging into my Metrobank online account. I had previously opened the account but now it seems to be locked due to multiple invalid attempts. I am certain that the username and password are accurate as they are saved on my device and also noted down separately. I urgently need to access my account, especially since it's payday and I rely on my salary. Unfortunately, I don't have an ATM card to withdraw funds.

Hello, I’m writing to inquire about a failed transaction for [redacted] Pounds at Gatwick Airport on May 11, [redacted]. I'm Ajijola Oludare, account holder with account number [redacted]6. I've been unsuccessful in getting a refund so far and as an international student, this delay is causing financial strain. I kindly request an update on the progress of my refund and would appreciate any information on when it will be processed. I hope to hear from you soon. Thank you.

This is Ajijola Oludare. I shared my account number [redacted] and reported a failed [redacted] Pounds transaction at Gatwick Airport on May 11, [redacted], to Your Sheffield City Centre branch three weeks ago. I haven't received updates on the progress of my case or a refund yet. I would appreciate it if the bank could refund the money once the investigation is complete. Looking forward to hearing from you soon. Thank you.

Good evening, I need to report an incident that occurred around 8:30 this evening. I made a withdrawal at a Landbank ATM using my METROBANK CARD. After a lengthy loading process, I opted to cancel the transaction and attempted to withdraw from another Landbank machine. However, I was informed of insufficient funds on the screen. Upon checking my balance, it appeared my funds had significantly decreased without any successful withdrawal. Could you please assist me in retrieving my funds or receiving a refund?

I am having trouble activating my credit card due to an issue with my registered mobile number. I have tried calling customer service, but the hotline always asks for an OTP, which I cannot receive because the registered number is incorrect. Despite informing customer service not to contact the wrong number, they continue to do so. I recently received a brief call from (ending [redacted]), but it was too quick for me to answer. I have been waiting for a resolution to this problem since last week with no success. My active numbers are [redacted]9 for Smart and 0[redacted] for Globe. Please reach out when you have a moment. - Sharmaine

I have my payroll card, and I haven't used it in a year. I didn't withdraw my last money because I forgot my PIN. I can't enroll in online banking, so my card is now useless. I need to access my funds. How can I retrieve my money if I've forgotten my PIN and can't access online banking with this card? Visiting the branch where I got the payroll card is not convenient as it's quite far from my current location.