Metrobank Customer Service Issues

I contacted Customer Service yesterday about the following concerns: 1. We need a terminal replacement. Previously, they replaced our old terminal with one that appears to have been used as the sim card holder is loose. This leads to signal issues requiring troubleshooting daily, which is very inconvenient. The terminal even fell due to excessive troubleshooting. 2. We require manual settlement due to the broken terminal. We couldn't settle transactions for the entire day and haven't received confirmation if the manual settlement has been processed. MID: [redacted][redacted] TID: [redacted]9 I'm eager to receive an update on resolving these issues promptly as our business is facing difficulties in collecting payments from our clients.

Hello Metrobank, My parents, Flora Villacorta Alcazar and Romeo Marinas Alcazar, need assistance in recovering their savings account at the Metrobank Fuente branch in Cebu City. They no longer have the bank book, so the account number is unavailable. They suspect the account is dormant due to inactivity over a long period, with an initial deposit of 80k. They are requesting help with this matter. You can reach out to us at [redacted]9 or email at [redacted] Thank you.

Hello, I have a quick question about my company-provided savings account. The fund transfer transaction limit is currently set to 5,[redacted], but I need to increase it to 12,[redacted] to transfer funds to an unregistered third party. When I tried to modify the limit, it stated that I am not authorized to make changes. Given that my limit is 5,[redacted], how many fund transfer transactions can I do in a day? Am I allowed to send 5,[redacted], then another 5,[redacted], and finally 2,[redacted]? Thank you for your assistance.

I recently received a letter from Metrobank's Makati branch dated 09/23/19, asking me to update my ACH account to IAT. I contacted the Metropolitan bank in the US and spoke with EVA, who assured me that my account was already updated. The letter was signed by Mr. Alcantara, raising concerns about potential harassment. I rely on my pension to pay my mortgage and support my family. I hope for better treatment, as over 4 million Filipinos live in the USA. Respect and consideration are greatly appreciated.

Subject: Urgent Assistance Needed for Pending Transaction Dear Metrobank Customer Service, I am writing to inquire about a transaction I initiated yesterday through Metrobank Mobile Banking using PESONET fund transfer. The transaction seems to be stuck in a PENDING status and has not been credited to the recipient's account yet. Despite my attempts to contact Metrobank, I have been unable to get through to the customer service team. I am reaching out in desperation for urgent assistance in resolving this matter promptly. Transaction Details: Transaction Reference Number: [redacted][redacted] Date and Time: [redacted]-11-21 17:06:23.[redacted] Source Account: Tommy Mecla Serino Recipient: BDO, account ending in [redacted] I kindly request a swift response informing me of the actions being taken to address this issue. Thank you for your prompt attention to this matter. Sincerely, Tommy M. Serino

Earlier today, I attempted to withdraw money from a Metrobank ATM at Wynsum Corporate Plaza in Ortigas but encountered issues. The ATM first displayed an error due to insufficient funds, then deducted 10,[redacted] pesos from my account despite the error. After a successful withdrawal for the remaining balance, I realized the discrepancy. I need prompt assistance to resolve this matter as 10,[redacted] pesos is a significant amount to me. I have a witness to confirm the situation, and I urge you to return the deducted amount immediately.

I am Charles Torres, and I have a Metrobank ATM card. On November 11, [redacted], I made a withdrawal at PNB in Sta. Rosa Laguna branch. However, when I attempted to withdraw cash, no amount was dispensed, and the receipt stated "INVALID ACCOUNT WITHDRAWAL." The savings account balance that should have been debited was 7,[redacted] pesos. I reported the issue to the Metrobank branch office in Sta. Rosa on November 12, [redacted]. I filled out a form and was given a reference number "[redacted]." I was informed that I should receive the missing amount within 10-20 days, but until now, December 1, [redacted], the funds have not been returned to my savings account linked to my ATM card. I hope my concern can be addressed promptly.

This is Charles Torres. My ATM card is with Metrobank. On November 11, [redacted], I made a withdrawal at PNB in Santa Rosa Laguna branch. However, when I withdrew cash, no amount came out of the machine, and the receipt showed "Invalid Account Withdrawal." The debit in my savings account was for [redacted] pesos. I also reported it to Metrobank branch office in Santa Rosa on November 12, [redacted]. I filled out a form and was given the reference number "[redacted]." They mentioned that I would get the missing amount back within 10-20 days from November 12, [redacted]. Until now, December 1, [redacted], the amount has not been returned to my savings account linked to my ATM card. I hope you can address my concern and return the missing amount as soon as possible.

On November 28, [redacted], at approximately 2:41 pm, I received a call from a customer representative named Jordan at [redacted]1, claiming to be from Metrobank. He mentioned my credit limit had been increased and asked for an OnlineOTP, promising a 10% discount on future Lazada purchases. Believing he was legitimate due to knowing my card details, I shared the code. Later, I discovered he had used my card for unauthorized purchases on Lazada totaling [redacted] pesos. How alarming that a Metrobank representative could engage in such fraudulent behavior. I seek your support and a thorough investigation into this incident. Thank you for your attention to this matter.

I recently received a notification from Metro Bank about my card being used for a Canadian visa, which I just found out about, and it's really frustrating. At the moment, I have no landline access. I have already blocked my card once more. I did not authorize this transaction. I am puzzled as to how it went through without an OTP, as I did not generate one. Also, my credit limit isn't sufficient for such a large transaction. Please assist in reporting this issue. MS. Andaya

While trying to shop online, I have been unable to use my credit card. I would like to understand the reason behind this issue. I am currently in Japan and have attempted to contact customer service in the Philippines multiple times at the long-distance number 8-[redacted]-[redacted], but unfortunately, I have only reached an automated answering machine. This has led to me spending almost five thousand pesos on long-distance calls without any success. I am frustrated by this situation. I am seeking information about my credit card status. I eagerly await your response. - Rona Eleonor B. Furuno

Hello, I am writing to address an issue with my current car loan and insurance. I have a car loan with Metrobank Norkis Mandaue, Cebu Branch and will soon enter my 4th year of payments in January [redacted]. Despite consistently paying for the in-house car insurance, I have never received a copy of the insurance policy or the Official Receipt. Due to this unsatisfactory situation, I am interested in changing my car insurance provider. I would appreciate guidance on how to proceed with this change since I currently do not have any contact information for your office. Please reach out to me at (02) 8-[redacted] or [redacted]3. I kindly request communication through our landline due to poor signal reception at my residence. I hope to receive a prompt response as January is approaching quickly. Thank you for your attention to this matter.

I recently applied for a loan through Cashalo, which was not my first time borrowing from them. Typically, once I receive a disbursement message, the money is automatically deposited into my bank account without any issues. However, with my most recent loan approved on December 6, even after receiving confirmation that the funds were sent, I did not receive anything. In the past, there was an instance where Cashalo stated a disbursement failed due to bank details, even though I did not alter any banking information. How can I verify if the loan was successfully transferred to my account?

Yesterday, Saturday, I attempted to withdraw money from the Metrobank ATM in my town in Roxas Isabela, but it was offline. I then tried RCBC's ATM but it had no cash. I tried to get 6,[redacted] pesos yesterday, but the ATM displayed "unable to dispense cash." I decided to just take my card back. Today, Sunday, I tried again to withdraw from the Metrobank ATM, but it was still out of cash, so I checked my balance. To my surprise, my savings account was reduced by 6,[redacted] pesos. This shocked me. I checked my balance at a different bank, Eastwest, and it showed the same balance. Instead of 19,[redacted] plus, it showed 13,[redacted] plus. I decided to withdraw all the balance from my savings account earlier. What should I do? 😭 Please, I need help.

I am seeking clarification regarding the P40K transaction at Perpetual Succour Hospital on Nov 27, [redacted], mentioned in the email from Metrobank. Despite attempting to make a deposit/initial payment during my labor, my card was denied by the hospital staff, leading to a promissory note being made for the cesarean section. I would like confirmation that the transaction has been canceled or rejected from Metrobank's end. For any further details or inquiries, please contact me promptly. Thank you.

I'm curious to know about the process regarding the Metrobank Time Deposit with a roll-over feature. Option A states that the interest earned is added to the old Time Deposit account's principal for the next cycle, implying a separate Savings account might not be required. On the other hand, option B suggests that the interest from the Time Deposit account goes to a Savings account first, then is transferred back to the Time Deposit account as the new principal. Can anyone clarify if opening a Savings account alongside the Time Deposit account is obligatory in this scenario?

I'm Gloria A Cada. I renewed my credit card last September, but I've been unable to activate it through text as instructed. Every time I try, I receive an error message about entering the wrong code. I previously postponed reporting this issue, assuming I wouldn't need the card right away, but now I do. I would appreciate guidance on how to successfully activate my credit card. Thank you.

Hello. I've been attempting to utilize your mobile application. I wanted to confirm whether the bank account registration I completed online carries over to the mobile app. Do I use the same username from the online registration, or will I need to register again on the app? Additionally, can I link two bank accounts under the same name on the app? A prompt response would be greatly valued, as we've encountered some difficulties over the past few days. Thank you.

I am having trouble accessing the funds on my payroll card because it was lost and I couldn't resolve it when I left my job in [redacted] due to health issues. Recently, I visited my former employer to settle my resignation, 13th-month pay, and back pay. They informed me that money was issued to my lost card, unbeknownst to them. They provided documentation stating they deposited $2,[redacted].99 and $7,[redacted].90 into account number 3-[redacted]6-1 under Mark Anthony P.'s name. The company I worked for was Asiapro Cooperative, now called Gawa at Kalinga Labor Service Cooperative. I haven't been able to claim these funds yet. Could you confirm if the money is still in your bank? Thank you for your assistance.

Hello, I submitted my application for a savings account in [redacted] for my job. However, I noticed that my phone number, which was not in use at the time of my application, is still linked to my account. Despite visiting one of your branches to update my information, I was unable to change my phone number. Could you provide guidance on how to access my account online? It's important to ensure the OTP validations work correctly by updating my contact information, including my phone number and email. I am also providing my new email for reference. Thank you.