Mercari Customer Service Issues

I received a message from a buyer regarding issues with payment processing on Mercari. The message asks the seller to contact ([redacted]) for assistance to activate the account to receive payment. The buyer mentions that trying to purchase the item repeatedly may result in a temporary block, advising the seller to get in touch to resolve the matter and avoid account issues. Later, a follow-up email was received from Mercari requesting verification through a ONE Vanilla prepaid Visa/MasterCard to complete the payment process. The email outlines steps to purchase the card, activate it, and provide pictures for verification. It also mentions benefits and bonuses for using the ONE VANILLA card. The email aims to ensure security and reduce risks associated with online payments. If you have any doubts, contacting Mercari directly for clarification would be advisable. Stay cautious and stay safe while using online platforms like Mercari.

My account was closed without valid reason. I confirmed my identity and added my debit card. Although my address matches my daughter's, who was banned as well, that is her issue. I believe I am facing discrimination since my account was closed for her actions, not mine. I only listed my own possessions for sale after she was banned for her actions. I would like my recently opened account reinstated and functional.

Hello, I recently purchased item ID m[redacted]9 from "AticTreasures". The listing mentioned that it did not include a charging adapter and that the digitizer was broken, but with an intact LCD. I confirmed with the seller that the LCD was in good condition and proceeded with the purchase. Upon receiving the charging adapter on 11/15, I discovered that both the glass and the LCD of the "Galaxy View 18.4" were broken. I intended to test the item before leaving a review, but now I am unable to do so. I appreciate the seller's kindness and am not approaching this situation expecting anything extravagant. I am seeking guidance on how we can resolve this matter in a fair manner. Thank you for your assistance.

As I was getting ready to send out an item I sold, I followed the shipping label provided by the site. The package's dimensions and weight met the criteria given. When I took it to the post office for mailing and a receipt, they mentioned it was for a flat-rate envelope, which would cost more. This puzzled me because I assumed the label I printed took into account the box size and weight, as required by the site.

I packed my model kit cars in two boxes. Box [redacted] is 2 ft by 2 ft by 60 inches, and they want $[redacted] to ship it. The other box, which contains about 70 models with similar dimensions, also costs almost $[redacted] to ship. I have canceled and relisted sales several times to simplify this process. I don't have $1,[redacted], and both boxes are currently at the UPS store. I need to either pick them up or ship them today. I find this situation stressful, as I was hoping for a smoother experience to sell my models and make some money on this app. If there is a way to make shipping more cost-effective for these light models, please advise.

I made a purchase on Mercari from MasterTech on 11/11/21 for an Apple Macbook Laptop. The order total was $[redacted].78. Despite attempts to reach out to the seller, the item has not been shipped yet. I contacted MasterTech in Pahrump NV, but they have no record of my order. UPS has a tracking number, but the package is still with the shipper in Palo Alto, California. This is the current status of my order.

I am new to Mercari and I sell sports cards for a living. I made a mistake mentioning PayPal to a buyer and received a warning. Despite this, I have been making sales and building relationships. When trying to help customers find the value of sports cards by mentioning sportcardinvestor.com, I received more warnings. Recently, I accidentally sent the wrong sports card boxes to a customer, offering to make it right by delivering the correct ones. Unfortunately, Mercari flagged this message, limiting my account activities. Shortly after, they closed my account, citing multiple warnings. I find this unfair as I have pending shipments and no way to reach buyers. I didn't realize Mercari had such strict communication rules. I enjoyed interacting with followers and making daily sales. My Mercari account name is .:ALLINNTHEMIX:. Thank you.

I purchased a Fitz and Floyd ceramic piece from Pretty Thrifty Lounge on 11-17-21 for $[redacted].92 (Item #[redacted]4). It was delivered on 11-22 but was poorly packaged with minimal padding, just UPS Priority Mail envelopes. I contacted the seller, who redirected me to you. I have been struggling to navigate your website to address this issue. I haven't rated the seller yet due to this problem. I am unwilling to pay for a broken item that arrived from Utah to Ohio damaged beyond repair. I need assistance resolving this matter efficiently. Please provide detailed instructions as I have been unable to find the required page on the website. I am highly frustrated and running out of options. I may have to contact my credit card company to dispute the payment if this matter is not resolved promptly.

Subject: Issue with Cookie Cutter Order Hello, I recently received my order of cookie cutters, but unfortunately, there seems to be a mistake with the items sent. Instead of receiving 1 Star, 1 Gingerbread, 1 Flower, 1 Butterfly, and 1 Bunny as ordered, I received 2 Gingerbread cutters. I have already reached out to the seller to address this issue. Thank you, KAY

Hi, I mistakenly swapped shipping labels for an eBay order. The eBay customer received a t-shirt intended for them, while the customer is mistakenly receiving a ring valued at $[redacted]. I plan to provide the eBay customer with a return shipping label addressed to the correct recipient. Could assistance be provided in obtaining a return label for the ring? The item ID is m[redacted]5. I attempted to contact USPS for interception, but was informed only the account holder can request this. A Mercari representative on the app claimed otherwise. The item, which is significantly more valuable than what was supposed to be received, is still at the recipient's local Post Office. I am unable to reach the buyer and disappointed that the opportunity to intercept the package with USPS was hindered by a Mercari customer service representative. Any guidance would be appreciated. Thank you. - Jessica D.

I made a purchase without an account using my PayPal pay in 4 installments feature (I now have an account). I have not received any details about my PS4 order and have been charged twice ($49.50). The PS4 was listed as used for $[redacted]. After some searching, I found the seller was Kickz N Goodz. Due to this issue, I am facing four $36 bank fees. I urgently need a solution! I have also tried contacting the seller but have not heard back.

The package I received was heavily damaged, and I am requesting a refund for the shipping as well. The item was inside a larger makeshift box made of cardboard pieces, with one end only covered with tape. The outer box is very dented and smashed, and the inside box containing the item is also damaged. There was no packing material to prevent the item from moving inside the box. The piano keys are not functioning properly, with some keys not producing sound when pressed and others not able to be pressed down. I have taken ten pictures of the damages, but I am facing issues uploading them for my refund request. I am frustrated by the lack of clear contact information for Mercari and the $1 charge for chat support. Please provide me with an email address where I can send my complaint and pictures. I am adamant about getting a refund for the shipping costs for receiving such a damaged package, and I do not understand why a broken piano would need to be returned.

This is the last time I am mentioning this. My order, which was placed over two weeks ago, has not been received. This was my first experience using your website, and it will certainly be my last. I plan to share all the details of this poor experience with your service on Facebook. I refuse to pay any amount to speak with someone, as indicated in your previous message requesting a $5 refundable fee for assistance, which I find unacceptable. Please consider this order canceled, and I require an immediate refund.

I'm having trouble with my purchase on Mercari using Paypal. The buyer says they accepted my offer, but the payment keeps getting rejected. PayPal confirmed my account is fine, and they suggest the issue might be on Mercari's end. Can someone from Mercari please reach out to me to help resolve this? I can't figure out why I'm unable to use the site. -Jackie C. Email: [redacted] Phone: [redacted]

Hello, I placed an order on the website and my Order ID is #m[redacted]7. Unfortunately, I missed the delivery as I was at work. Despite contacting FedEx with tracking number [redacted][redacted], they informed me that the package was sent to the post office without a new tracking number. The post office was unable to assist without the new tracking information and only found details based on the FedEx number. The seller has reached out multiple times, understandably frustrated about payment delays. I'm seeking assistance to resolve this issue. Thank you and happy holidays! - Jeremy

I received a damaged cookie jar and dinner plate from a kitchen set I bought. I haven't had time to contact the seller before the rating window closes soon. I'm not sure if this window is also for contacting Mercari customer service about the problem, so I'm reaching out here. These items cost $60 on other resale platforms, and I'm requesting a refund for that amount as compensation.

Good morning, I was introduced to the Mercariy Platform by a lady named Flora. She invited me to become an agent on the platform, promising that I would complete orders and earn commissions daily. After registering and funding my account, I started placing orders and referring more people to join as agents. Unfortunately, some of my friends who joined, including those who invested up to $[redacted], have been unable to withdraw their funds since December 2nd. As the festive season is here, they need their money urgently. I'm worried because some of them even used their school fees to join the Marcariy Agency Platform. Please assist us in resolving this issue.

I'm curious about the strange messages I'm receiving from potential buyers on my listing. They are sending their phone numbers in coded messages, seemingly interested in my listing. To ensure a serious buyer gets the item, I had to create two overpriced listings. However, I keep getting messages from three different people, all expressing interest and asking me to text them. It feels unsettling and bizarre.

I would like to escalate this matter to a supervisor as I feel I have been waiting patiently for resolution. The claim made against me regarding my account is unfounded. I carefully packaged a 55-inch television in its original box with the stand and remotes placed inside, and even took clear photographs to document the condition. The box was padded extensively, including extra bubble wrap for protection. Although I did not take a picture of the TV with the screen fully intact before shipping, it is clear from the photos provided that the buyer's claim is inaccurate. I request the release of my funds as the evidence supports my side of the dispute.

I'm having trouble accepting a new offer for my item because I previously countered another offer that got declined. Now, it won't allow me to accept the new offer because it says I've made an offer on the item before. The "contact us" system on the app only offers two random problems that aren't helpful. Can I please accept the new offer for my item even though the old offer was declined? It seems unnecessary to have this issue when the previous offer was already rejected.