Menard Inc. Customer Service Issues

Terrible Experience at Menards Hello, my name is Ian Meyer, and I have been a loyal customer of Menards for the past 10 years. Yesterday, on 4/21/[redacted], my wife and I visited the store around 7:30pm-8:00pm to make some returns and purchase chalk paint. As the only customers in the paint department, we patiently waited for assistance. Unfortunately, one worker named Mark was preoccupied with the computer and neglected to acknowledge us. After seeking help from another worker named Chris, we were able to choose our desired paint colors. However, even after waiting at the counter for our paint to be mixed, we were disregarded once again. When we finally received the paint, the service was abrupt and unprofessional, leaving us feeling undervalued as customers. I believe that some of the employees at Menards could benefit from additional training on customer engagement. It was disappointing to receive such poor service from a store that I have supported for a decade. Sincerely, Ian Meyer

I visited your store at [redacted] W 159th Tinley Park IL and received exceptional customer service. Jesus and Dante were fantastic. Dante helped me checkout despite some payment issues, going above and beyond without complaint. He was pleasant, fast, and made me feel comfortable. Even after multiple attempts, he remained cheerful and willing to assist. Dante's professionalism and positive attitude deserve recognition. I wanted to show my appreciation by tipping him, but he declined. I recommend that he receives a raise for his exceptional service. Both young men made my shopping experience memorable, and their outstanding service will make me a loyal customer. Thank you for having such dedicated staff. Best regards, Sheri F. 😊

I visited store [redacted] in Clio, MI on April 24, [redacted], intending to purchase an electric chainsaw. I found three of them in a clearance section with a shelf sticker price of $64 and some change. At the register, it scanned at $89.99, causing some dissatisfaction as I couldn't take a picture to prove it. Despite the pricing issue, I bought the chainsaw. To my dismay, the salesperson wrongly informed me that I didn't require oil for the chainsaw, leading to a second trip to purchase oil. This additional visit was time-consuming as I had to wait in line outside again. Working in retail myself in a state with pricing laws, I felt disrespected by the store's refusal to honor the shelf price. The lack of customer service and product knowledge left me disappointed. Thank you for your attention. - R. Umphrey

I am currently renovating my bathroom with new wood, tiles, a vanity, and a toilet. I purchased items totaling about $[redacted] at Inshopbat in Farmington, MO last Saturday. Although the toilet I wanted was out of stock, I placed an online order for pick up the next day as the website showed one available at the store. After not receiving any update, I called the store and spoke with four individuals, including the manager, Tim, who was disrespectful during our conversation. I felt mistreated as a paying customer and feel hesitant to continue supporting this establishment. I escalated the issue to Tim's supervisor, Chris, who was more helpful and assured me he would address the situation with the team. Despite this, I am disappointed by the lack of communication and service regarding my order. I intend to contact customer service to express my dissatisfaction. - Unsatisfied customer, R.C.

I am writing to express my disappointment with the treatment received from the manager named Danielle at the Menards store located at [redacted] E North Ave in Glendale Heights, IL. My 60-year-old mother, my 5-year-old daughter, and I patiently waited in the line to enter the store to purchase soil and fertilizer for our gardening needs. Despite not seeing any signs prior to entering due to the line extending beyond the entrance, Danielle approached us aggressively, demanding that we leave immediately because we had a child with us. Her unprofessional behavior and rude manner of addressing us left us feeling embarrassed and disrespected. Despite our compliance, she continued to escalate the situation by yelling at us in front of other customers. This experience was humiliating and entirely unwarranted. I intend to file a formal complaint about this incident as I feel appalled by the treatment we received. As contractors who regularly conduct business with Menards, this type of behavior from a manager is unacceptable and has led us to reconsider our patronage to the store. Menards has lost valuable customers due to this regrettable experience.

I want to bring attention to an incident involving the manager, Danielle, at the Menards located at [redacted] E North Ave in Glendale Heights, IL. My mother, my daughter, and I experienced a distressing encounter while waiting in line to purchase gardening supplies. Danielle approached us aggressively, insisting that we leave immediately because we had a child with us. Despite our willingness to comply, her behavior was unprofessional and unnecessary. She proceeded to berate and embarrass us in front of other customers. This treatment was unwarranted, especially considering the lack of visible signage about the regulations. I am deeply disappointed by this interaction and have filed multiple complaints. Menards should address this behavior promptly to maintain customer satisfaction. As loyal customers, this experience has greatly impacted our perception of the store.

I am disappointed with Menards for making masks mandatory and charging a dollar if you don't have one. Masks cost much less, around $0.20 each. Statistics show less than 1% of the population can get infected, mainly due to underlying conditions. Delaying exposure will prolong the situation. Not allowing those under 16 in seems extreme. Why not post a sign advising those at risk to stay out too? Many consumers, myself included, feel this is excessive and may avoid the store until this is over. Could the store be motivated by federal funding like New York and Michigan? Understanding the motives behind this issue is crucial. Let's prioritize facts over fear to address this situation sensibly.

I live in Big Rapids, Michigan. I placed an online order for 25 railroad ties and 30 boards of lumber with a delivery fee of $89. The store called to say the lumber hadn't arrived, so we rescheduled the delivery. When the delivery came, I only received the railroad ties. The lumber was at the store, but due to an oversight, they weren't delivered. I asked for the rest of my order to be brought, but I was told to pay another $89 delivery fee. Although it was the store's mistake, they want to charge me twice. I contacted the corporate office, but I was directed to email my concern, which I did, but my message is not going through. We're delayed on our home project due to these issues, and the customer service from the Big Rapids store seems lacking. I need this matter resolved promptly.

I understand that your stores now mandate wearing face masks, which poses a challenge for individuals with respiratory difficulties. It might be more compassionate to display a sign suggesting, "If possible, please wear a face mask while shopping." As a concerned parent, I must note that this policy prevents my daughter with Cerebral Palsy, who cannot wear a mask due to breathing limitations, from enjoying your stores. Many others with various reasons also face this dilemma. My daughter, a frequent shopper at your stores, is now unable to visit. I urge you to reconsider this policy promptly. In the future, I plan to peacefully visit with my daughter and document your response regarding the mask issue. Depending on your actions, legal action may be necessary. I hope to continue supporting your stores and look forward to a resolution. Best regards, R. Taube

I had to buy a mask to enter your store in Nebraska. I was informed that not wearing one meant I couldn't make any purchases (which is absurd). I have medical conditions, and wearing a mask restricts my oxygen, causing me harm. I experienced health issues in your store because I was forced to wear a mask due to your rules. I had to risk my health to spend $1,[redacted] on your products. Your company needs to reconsider this rule promptly before someone suffers severe medical consequences in your store for which you could be held accountable. People with asthma, COPD, heart problems, and autoimmune disorders are at high risk of complications due to oxygen deprivation.

I have been employed at Menards since February, and I have thoroughly enjoyed my time there. I have been recognized as Employee of the Week multiple times and even received the Employee of the Month award. I am a hard-working individual who takes pride in my job and customer service. However, I have concerns regarding the Front End Manager at store #[redacted], Tamara VanOrden, also known as Mari. Many employees and guests have experienced her rude and disrespectful behavior. Several employees have left due to her aggressive communication style, and despite previous warnings, her conduct remains unchanged. I believe it is necessary to investigate her employment status for further action to be taken.

I had a negative experience at the store when trying to find unbroken bags of mulch. An employee scolded me for making a mess, and two others refused to help me load the bags into my car, despite only finding three unbroken bags out of around 30. I was left to handle everything on my own, which was difficult as a small 64-year-old woman recovering from a torn rotator cuff. It was disappointing that the employees did not assist me properly, considering the circumstances. They could have been more understanding and helpful instead of walking away with an attitude.

I arrived with my wife for the senior hours on Sunday morning at 8:00 am as advertised. Unfortunately, upon arrival, we found the store filled with young couples who were clearly not seniors. I raised this issue with the front store security personnel, who mentioned they were instructed to prioritize mask-wearing over enforcing the senior hours. The lack of clear signage regarding senior hours led to confusion among other customers as well. In these challenging times, it's crucial for stores to adhere to their policies to protect vulnerable individuals like my wife, who is recovering from cancer. The situation is concerning, especially after losing a healthy friend to the virus recently. I urge the store management at the Morton Grove, IL location on Oakton/Lehigh to address this ongoing problem promptly to ensure the safety of all customers, especially seniors and those with health conditions.

I ordered patio furniture online for pickup. When I brought it home and started assembling it, Menards called to say there was a mistake in the order. The store manager insisted we return it immediately or face involvement of authorities. We asked for a swap with the correct set delivered, but he said we'd have to pay for the delivery. He accused us of having the wrong items and insinuated we knowingly kept them. Our order, a rectangle table, 4 swivel chairs, and a bench, matched what we received. The situation was frustrating as the sets looked alike and were from the same brand, causing confusion about the price difference.

I made an online purchase (#ANTG30583) on May 5, [redacted]. I have only received one of the two items I ordered. The second item was delivered to a different address, as per the tracking information provided. Despite this, $69.31 has been charged to my Visa card for the entire order. The address on my receipt is accurate and the first item was delivered there. Speedee Delivery mistakenly sent the second item elsewhere. I request either the missing item or a refund. The delay is unacceptable as it has been two months since my order on June 5, [redacted]. Despite my efforts, responding to emails has not resolved this issue. I am disappointed with Menards and will not be making future purchases, sharing this experience with my loved ones.

I placed an online order (#KRKV60338) on May 4. I received 3 out of the 4 items ordered on May 11. Despite sending several emails, I have only received automated responses, and it has been four weeks without a human response! I am missing the item #8 house number from my order. I ordered 1 #1, 1 #8, and 2 #4's. I have received everything except the #8. I kindly request for the missing item to be shipped to me promptly.

My shopping experiences at Menards have always been enjoyable, but today's experience left me disappointed. Unfortunately, two of my arborvitae plants did not survive the winter, and I had planned to return them before the warranty expired in April. Due to the stay-at-home order in place because of the current pandemic, I was unable to return them. While I understand the one-year return policy, I had hoped they would make an exception considering the circumstances of the shutdown. After contacting the Massillon, Ohio store, I was disheartened when they declined my return. Unless this issue can be rectified, I will not be shopping at Menards again. My only request is to have the chance to return the plants for store credit.

I am interested in potentially selling high-quality CDC-compliant masks outside your premises. My daughter and I create these masks, and we believe it would be beneficial for your customers to have easy access to them. I can provide images of our products or you can visit Matildamasks.com to view them. Many people seem unsure of where to purchase masks, so we think it could be helpful to be located near your establishment due to your mask policy. Please let me know if this is a possibility. Thank you.

I am a Menard’s supporter and want to express my gratitude for their mask policy. During my recent trip to the store, I encountered a customer not wearing a mask near me at the register. I raised my concerns to Alexi, an employee at the rebate/information desk, explaining that I shop for my 95-year-old mother. Despite my attempts to engage other staff, Alexi, who claimed to be in charge, only stated that the customer was currently checking out. Interestingly, the non-masked customer approached me for a rebate form. I requested to speak to the Store Manager but was informed he was at the back of the store. Another staff member, when questioned if she was the manager, replied she was "one of them" and suggested the customer likely took off her mask. While I admire the store, I question the staffing decisions made on Tuesday, June 16th in Lawrence, Kansas. Covid-19 has indeed altered shopping experiences, but policies must remain consistent, even when customers are checking out, as demonstrated by the incident. I believe this is an opportunity for additional staff training and appreciate your attention to this matter.

I have a note from my physician exempting me from wearing a face mask. Only Menard's has refused to let me shop without a mask. I will discuss this with my physician and lawyer. Please don't suggest curbside service; I need to browse in-store. Menard's, consider allowing exemptions for those who cannot wear masks. It feels like not all customers are considered. Some follow rules even if it harms them.