Megabus Customer Service Issues

I attempted to book a trip for next year with a Discover card expiring in November of a future year. Upon trying to make the payment, an error message appeared, indicating that the month and date must be after the current date (December [redacted]). It seems the system only considered the month and not the year. I couldn't find a way to reach the webmaster, so I'm reaching out to bring this to your attention. I ended up using a different credit card than intended, which was frustrating. I kindly request that this issue be resolved.

The bus that departed New York last night at midnight bound for Washington DC (12/09/[redacted]) encountered issues with the wipers and has been parked at the Delaware rest area since 3:02 am. We are currently stuck with no clear plan for the next steps. I have a Visa Appointment scheduled at 10 am in Fairfax VA, and it seems highly likely that I won't be able to arrive on time for the interview. This situation is causing significant inconvenience for me. I need to reach DC, then take the Silver Line metro to Reston East, and finally, use Uber to get to Fairfax. I am feeling extremely disappointed about the disruption.

I made a booking for a flight leaving at 6:00 a.m. on December 10th from New York to Baltimore. I waited for the confirmation number, but it never arrived. After contacting customer service, I was told there was no reservation for that time and was offered a refund. I lack the confirmation for the reservation, but I can provide the transaction details. I was charged $46.48 without receiving the tickets.

The bus was delayed by 30 minutes picking us up and 2 hours late dropping us off, causing us to miss a paid appointment. Subsequently, it was 1.5 hours late for the next pick up, leaving us waiting in the freezing rain. This unacceptable experience of repeated lateness on all routes, including the bus driver taking three 45-minute breaks on the way to New York City, is frustrating on various levels. I would appreciate an explanation for these inconveniences.

Dear Megabus Canada, I am writing to request a credit instead of a refund for a double booking situation that occurred due to an error on my part. I was initially told by an agent that I couldn't switch my destination after booking due to insufficient notice. I feel that Megabus did not appropriately accommodate the circumstances, unlike how airlines handle similar situations. I found your policies to be rigid and lacking flexibility. I am disappointed with the lack of clarity on your tickets and email confirmations regarding such situations. I am contesting this and requesting a resolution. Thank you, Mahvish N.

As a woman with a mental and unseen physical disorder, I encountered a distressing situation while traveling from New Orleans to Mobile. Despite not initially indicating my service dogs on my ticket, I promptly informed the ticket counter attendant upon arrival. Following their approval, I was directed to the front of the bus in the disability seating area as advised. However, upon the bus driver's refusal to acknowledge my service dogs and initially denying me passage, the situation escalated. Only after involving multiple supervisors was I eventually allowed to board the bus, causing unnecessary distress and delays. I am now determined to address this issue through continued communication until a resolution is reached, as I refuse to accept such discriminatory treatment. I possess all relevant details for further action, including the bus number, the driver's name, and the name of the supportive counter attendant. Rest assured, I will pursue this matter through appropriate channels to seek justice and prevent such incidents in the future.

Hello, I was on a bus trip from Jacksonville to Atlanta on December 14, departing at 1:50 pm. During a 20-minute break at 4:20 pm, my friend and I had to wait in a long restroom line, resulting in us missing the megabus when we returned. We contacted Megabus customer service immediately, and initially, they suggested we could catch the 4 am bus to Atlanta from the same stop. However, later they mentioned that this bus might not have a break stop. Unfortunately, they are unable to offer further assistance. We are a group of three, including a tourist who doesn't speak English and doesn't have her phone. I believe if we request the 2 am bus driver, they might be able to pick us up from where we were left by the earlier bus.

I need to report an incident that occurred during my bus trip from Dallas, Texas to Memphis, TN on 12/14/15 at 11:05 pm. The driver, whom I think was named John, appeared to be constantly falling asleep and swerving on the road. Other vehicles had to honk at him, and a passenger even had to approach him multiple times to alert him of his dangerous behavior. I paid $[redacted].00 for two tickets and find this situation completely unacceptable. I believe buses should always have at least two, if not three, drivers present to prevent incidents like this in the future.

I accidentally left my medium/small blue suitcase on the Megabus to Portsmouth today. I contacted them, and they mentioned it's at a depot not open to the public. I've completed the lost property form, but their responses were unclear. Megabus has a reputation for mishandling lost items. My suitcase was on the 10:30 bus from Birmingham to Southampton. I'm eager to retrieve it promptly.

On my recent trip with Megabus from Memphis to Chicago, there was no heat on the bus throughout the journey, and the temperatures inside were very low. The details of my trip are as follows: - Reservation Number: ****-****-****-M*R-****-*MEM-CHI - Departure from Memphis, TN, MATA Airways Transit Center (Bays ** and **) on Sun, Dec **, **** at **:**AM - Arrival at Chicago, IL, Megabus stop on W Polk St. between S Clinton St and S Canal St on Sun, Dec **, **** at **:**PM Please make sure to arrive at the station at least ** minutes before your scheduled departure time.

I am an elderly handicapped woman, currently on a bus trip from Montgomery, AL to Atlanta, GA. The bus is an hour late, and it's dark. I am alone and feeling scared. Unfortunately, the customer service line has not been able to provide me with any assistance or an estimated time of arrival. This situation is unacceptable. I am requesting a refund or credit for this experience. My ticket number is [redacted]. Thank you. - Debra J. J.

I took the Mega Bus from Kingston to Toronto on Monday, Dec 16, [redacted], departing at 3:30 pm and arriving around 7 pm due to some delays. I think I may have left my black windproof Gore-Tex gloves, designed for cycling in the rain/winter, on the bus as I rushed to catch my next bus within 10 minutes. Could you please check if they were found during the cleaning before the bus departed again? My contact number in Ontario is [redacted]. Thank you for your help!

I just wanted to share a compliment about the fantastic driver, Tim Fletcher, during my recent Megabus journey from Milwaukee to Minneapolis on December 12, [redacted]. Despite challenging road conditions in Wisconsin with ice and snow near Eau Claire, Tim handled the situation excellently. His professionalism and care made the trip enjoyable. Drivers like Tim make me choose Megabus. Thank you for providing me with an affordable way to visit my grandchildren.

Hello, I encounter delays frequently when taking this bus to Buffalo. Unfortunately, I experienced another delay today. Additionally, despite informing the driver that my destination was the downtown terminal, he assumed I was heading to the airport and continued on his route, causing a significant delay for me. I had to ride to the airport and then back to the downtown terminal, resulting in an extra 30-minute delay. Instead of arriving at 9:45 as scheduled, I arrived at 11. I am requesting a full refund for this inconvenience. Thank you.

Hello, I have encountered repeated delays when taking the bus to Buffalo, and today was no exception. Once more, the bus was delayed, and the driver incorrectly assumed I needed to go to the airport instead of my intended stop at the downtown terminal. Despite my protests, he did not turn around, resulting in a significant detour that caused a 30-minute delay to my journey. Instead of arriving at 9:45 as scheduled, I reached my destination at 11. I kindly request a full refund for this inconvenience.

The bus scheduled to depart Syracuse at 6:35 a.m. for New York City was delayed due to weather, arriving just before 8:00 a.m. The driver, Louis, drove under 45 MPH for safety reasons, causing some upset among passengers. Louis, who had been driving since 2:00 a.m., tried three times to find a replacement driver at a rest stop. I had a connecting Megabus from NYC at 2:00 p.m., so I called customer service to explain I would miss it. They insisted I wait until arriving in NYC to make new arrangements, which was frustrating. After learning the bus was running 4 hours late, I called again and was told to call back 10 minutes before arrival. Despite following this instruction, they asked me to call again, unable to verify my situation. This lack of coordination between customer service and dispatch was concerning. The manager, Dave, offered no solution and abruptly ended our call. Megabus needs to improve how they update passengers on bus status without making it the customer's responsibility to continually call back to resolve issues they didn't cause. It's unacceptable to inconvenience already frustrated customers in this way.

On December 17th, we took a bus from Buffalo Airport to Toronto with a scheduled time of 8:40 pm. We opted to switch to the 6:20 pm bus by paying an extra fee. Unfortunately, the 6:20 bus arrived late at 8:20 pm, leaving us exposed to -2-degree weather at an outdoor bus shelter without any protection from the wind. Despite calling Megabus multiple times for updates on the bus arrival time, we were informed we had to remain outside to avoid missing the bus. This resulted in waiting for 2 hours in the cold with no updates or assistance. If we had been informed earlier about the delay, we could have waited indoors where it was warm. The lack of communication from Megabus made the experience even more uncomfortable, especially with a child in tow.

To whom it may concern, I recently became a customer and was excited to embark on my first trip today. Unfortunately, due to various personal circumstances and changing plans, I've had to reschedule my trip multiple times. The accumulation of booking, rebooking, and additional fees has amounted to a total of $70.00, which feels excessive given the circumstances beyond my control. I kindly request a partial or full refund to address this issue. Thank you.

My partner and I took the bus from Grand Prairie to San Antonio, Texas, opting for general boarding to save money. When we reached downtown Dallas, the lack of clear "reserved" signs caused confusion. Despite trying to find seats separately, we couldn't locate any available. Speaking with a representative, the issue was escalated. Following a call back and confirmation from Dallas, we were told there were open spots. However, upon rechecking, no seats were found. Disappointed and unable to resolve the matter further, we decided to drive to San Antonio. We also had a return trip booked at a total cost of $97, but given the experience, we won't be using it. This situation led to additional expenses, including a $30 Uber ride and gas for the road trip, resulting in a total of $[redacted] spent. As college students on a tight budget, the bus mishap significantly impacted our finances. We won't be using the bus service again after this incident.

The bus to Charlotte, North Carolina was delayed for 7 hours in Atlanta, causing inconvenience for me. This is the second time I have experienced significant delays; the first time was when I was headed to Indianapolis, Indiana. I rely on the bus for my frequent trips to see my Cancer doctors in these cities, and waiting in the cold due to delays is frustrating. I am seeking information on how to obtain a refund or a discount for future tickets, as this situation has affected my important appointments. Please reach out to me at [redacted] or via email. Thank you.