Megabus Customer Service Issues

Hello, I booked a seat for the 8 pm bus from Katy Mills Mall to Austin, TX on Sunday, July 7. When I arrived, the driver said I only reserved one seat and my 5-year-old son couldn't board. He was unhelpful and rude, leaving us stranded. I reached out to customer service, but they couldn't refund me. Sufan, a supervisor, was also unhelpful. I'm seeking a refund for the reservation. Thank you. - Michael D.

I bought a ticket for my elderly mother to travel alone from White Marsh to Newark, Delaware with Booking # 44-8[redacted]19-M21R-[redacted]-BAL-NWK. Unfortunately, the bus driver didn't stop at Newark and instead took her to New York City without explanation. This was not her intended destination, and the driver wasn't helpful or friendly to a senior passenger. Upon arriving in New York, she was left far from the Megabus stop and had to take a taxi to reach it. She then had to board another bus to Baltimore, Maryland on the same day without any refreshments, explanations, or apologies. My mother never made it to Newark as planned and was on the bus for over eight hours. I believe she should be reimbursed for this mishap. I hope to hear from someone regarding this matter soon. Thank you. (Upset and concerned family member)

To the concerned party, My friends and I traveled using Megabus on a round trip from Philadelphia to New York today, July 12, [redacted]. The journey from Philadelphia was smooth, departing at 5:20 AM without any issues. However, the return trip from New York at 5:05 PM was delayed until 5:15 PM. Currently on the bus, we are not due to arrive until 7:10 PM. I am reaching out because the air conditioning on the upper level is not functioning properly, making our journey uncomfortable. Despite being told it would improve as the bus heats up, it has not. I paid extra to reserve specific seats. The bus number is DD695, and my reservation number is 6/8-1[redacted]19-M23R-[redacted]-NEW-PHI. Thank you, Dawn T.

Hello, I am writing to express my dissatisfaction regarding one of your drivers. I had reserved a bus from Indianapolis to Chicago scheduled to depart at 12pm on July 25th. I needed to reach the Chicago airport by 5pm. However, upon my arrival at the station at 12pm, I discovered that the bus had already departed, even though your policy states they should leave on time, not a minute early. This caused immense stress as I risked missing my $[redacted] flight. I had to resort to taking an Uber, costing me $[redacted], a significant amount for a student. Unfortunately, I did not have the funds available and had to borrow the money to make it to Chicago. Despite contacting customer service, they were unhelpful and had difficulty communicating effectively in English. I hope for prompt resolution to this matter as the situation was beyond my control. Thank you, A.A.

I had a reservation for July 13th, [redacted] from St. Louis to Chicago with reservation number [redacted]. I arrived at 3:10 a.m and was informed the bus would be late at 3:30 a.m. The bus left while we were loading, leaving about 15 of us outside Bay 10. I called the after-hours number and was met with a rude Megabus employee who claimed my reservation was non-existent and dismissed my complaint. I was told I was the only one complaining and asked to provide the number of others, which they called and received the same treatment. The situation was not resolved, and I am seeking a full refund for the tickets as I missed my trip due to the bus driver's negligence.

I purchased three tickets to Dallas, Texas for July 13, [redacted]. The trip was scheduled to leave Georgia at 11:50 pm on Saturday night and arrive in Dallas at 5:55 pm on Sunday. However, the driver who picked us up in Memphis, TN was having issues. He had to make frequent stops, causing us to arrive in Dallas two hours later than planned. My two grandkids and I were on our way to visit my daughter at Fort Sill Army base in Oklahoma, so she had to come meet us as we were arriving late and exhausted. I do understand that sometimes problems occur, but driving so slowly and constantly stopping on the highway was unacceptable. I believe that my grandkids and I should be compensated for this inconvenience, as being late could have caused us to miss our connection. Thank you for addressing this matter. If needed, you can reach me at [redacted] or via email at [redacted] Thank you.

Order # AIC2AIY and reservation # 2-7[redacted]19-M36-[redacted]-WAS-PIT Thu, July 11, [redacted] Coach bus During heavy rain, the emergency roof hatch leaked, necessitating a seat change. Unfortunately, clothes in the suitcase stored beneath the bus were wet upon arrival, requiring overnight drying. Return trip on Tue, July 16, [redacted] Reservation # 2-8[redacted]19-M36-[redacted]-PIT-WAS Although a newer and larger Coach bus was used, similar issues occurred. The suitcase and its contents were wet on arrival home. Considering the repeated problem during rainy weather, is there a design flaw in the luggage compartment? Despite previous trouble-free rides on Megabus, the experience with the Coach bus raises concerns. Future travel plans with Megabus will be approached cautiously, particularly if another bus company is substituted. Suggestions on resolving this issue are awaited. Best regards, D. Martinez

Hello, I have been in contact with Asia regarding my issue. My case number is [redacted]. I was unable to board my outbound flight to Philadelphia, and consequently could not use the service for my return trip to Baltimore as I had to drive there. Asia has proposed a $5 credit to cover my fare to Philadelphia, but is unwilling to provide a credit for the return journey even though the driver's actions led to me missing my boarding from Baltimore to Philadelphia. I believe it is unfair and request a credit for the Baltimore to Philadelphia leg of my trip. Thank you, E. Bonewitz

To the Concerned Party at Megabus, I am writing to address an incident during my trip on Friday, July 12 from Union Station in Washington DC to New York City. Unfortunately, the journey did not reach its final destination due to an issue at the Grover Cleveland service area in Seawall, NJ. There was a miscommunication between Megabus and its drivers, resulting in us being stranded. The driver mentioned that he had reached his driving hours and had to stop. He indicated that there was no immediate replacement available, leaving us uncertain about when we could continue our trip. Being only 45 minutes away from New York, this was quite frustrating for all passengers. The lack of planning from Megabus caused unnecessary inconvenience and disappointment. I am requesting a full refund of my ticket and reimbursement of $47.76 for the Uber ride I had to take to reach my final destination. I appreciate your prompt attention to this matter and await your response. Sincerely, E. Feldman

I would like to express my gratitude for the exceptional service I received on my Megabus journey. Currently at a rest stop in Birmingham, Alabama, the driver informed us that the restroom was closed. Due to my disability, I couldn't walk to the alternative restroom across the street in time. The caring driver went above and beyond by arranging for me to use the employee break room lavatory, understanding my limitations without me having to explain in detail. As an LVAD recipient, I have specific medical needs due to advanced heart failure, making it hard to use the bus lavatory. Despite not appearing as someone with a medical condition, the driver's empathy and swift action to accommodate me were greatly appreciated. Thank you for your understanding and kindness. Journey Details: Reservation Number: (D)51/52-4[redacted]19-M93R-[redacted]-MEM-ATL Date: July 21, [redacted] From: Memphis, TN, MATA Airways Transit Center (Bays 16 and 17) (9:55 AM) To: Atlanta, GA, MARTA Civic Center - [redacted] W Peachtree St NW (6:15 PM) Seats: 2 x General Seating Passengers: 2 Price: $43.00 Customer Details: 1 x Personal care attendant(s), 1 x Passenger(s) with disabilities

I made a booking with the reservation number 24-3[redacted]19-M21R-[redacted]-WAS-NEW to travel from Washington to NYC on July 22, [redacted], at 12:00 pm for one passenger. To arrive before 4:15 pm, I paid an extra $5.00 to switch to the 11:00 am bus, arriving at 3:15 pm. Unfortunately, the bus had no working air conditioning, only a fan. The ride was uncomfortable, sweaty, and miserable due to the lack of airflow. The operator did not apologize for the discomfort, and the bathroom smelled bad. This was the worst ride I have experienced with MEGABUS. I urge MegaBus to investigate and address this issue promptly before my return trip on the 30th from NYC to DC Union Station.

I recently booked a trip from Charlotte, NC to Atlanta, GA with a connecting trip to Memphis, TN on July 23 for July 24. Due to a change in the pick-up location, I missed the bus. I contacted customer service on July 23 at 9 am and was advised that my trip to Memphis could be rescheduled for the 25th since I had over 3 hours. Unfortunately, this was not done. Today, on July 24, when I tried booking the same trip for July 25, there seemed to be an error with the date. I ended up booking it for July 23 instead. I had to rebook it for July 25, paying each time. I have paid for the same trip three times due to these issues which were not my fault. I am reaching out to request a refund for the duplicative charges.

I need assistance with my recent Megabus trip. My reservation number is 13-3[redacted]19-M23R-[redacted]-PHI-NEW. I missed my original 10am bus and had to catch the 12:20 pm one, paying an extra $5. The bus had a heating issue, especially on the upstairs back seats. Despite some passengers complaining, it was uncomfortably hot. The bus driver offered to pull over, but due to the extreme heat, most passengers preferred to continue. The driver mentioned reporting the problem to Megabus. Suggestions for improvement include adding shades on the top deck windows. I am seeking a full refund, including the additional $5 I paid.

I had a negative experience on my recent round trip. On July 26th, traveling to Detroit, the bus experienced issues, necessitating a bus change in Ann Arbor. Unfortunately, due to the delay, my cousin and I missed the funeral viewing we were attending as we arrived much later than scheduled. On my return journey on July 29th, the bus was uncomfortably hot, prompting an extra stop for passengers to cool down as the air conditioning was not functioning properly. We arrived later than planned due to these issues. Despite these challenges, I must acknowledge the professionalism and courtesy of both drivers who handled the situations well. While this was my first unsatisfactory experience with Mega Bus, I kindly request a refund for my trip. Reservation numbers: 10/11-4[redacted]19-M1R-[redacted]-CHI-DET and 25/26-9[redacted]19-M1R-[redacted]-DET-CHI.

On August 2nd, [redacted], at 9:45 am, I purchased reserved Seat #67 on the Megabus trip from Memphis, TN to Dallas, TX. During the journey, a passenger was allowed to occupy reserved and disabled seating, leading to discomfort due to continuous kicking by one of the passengers. The driver, Richard Wade, handled the situation poorly, prompting an apology for the disturbance caused. The driver's behavior was unprofessional, and I, Adraine Ingram, a 66-year-old registered nurse, felt disrespected throughout the trip. If you need to contact me, please use my email: [redacted]

I had a very disappointing experience with the driver. His lack of professionalism and customer service skills were evident. He spoke negatively about a previous customer and ignored another passenger who was trying to communicate with him. His rudeness, lack of apology for the delays, and overall behavior led to some passengers needing to make alternate arrangements for pick up as the arrival time was uncertain. I am seeking a refund for this ride as it was unpleasant and caused me to arrive late. My reservation number is 17-9[redacted]19-M37R-[redacted]-ATL-CHR for the ride on Sunday, July 28, [redacted]. The trip to Atlanta was much better, and I expected a similar experience for the return journey.

I had a terrible experience on the Empire Bus. Upon boarding, I was greeted by a strong mildew smell, worsened by the AC. Trying to focus, I worked on my presentation but was abruptly awakened by rainwater pouring in, ruining my belongings, including precious photos of my children and mother. My iPad also stopped working. This was a disappointing experience as a regular Megabus customer. My reservation number is 38-9[redacted]19-M86R-[redacted]-ORL-MAP. I am Moyse Edouard, you can reach me at [redacted].

To whom it may concern, I am writing to report my recent unpleasant experience while traveling with Megabus. Last Thursday, I boarded a Megabus in Richmond, VA at 12:30pm heading to Charlotte, NC. Approximately 30 minutes into the journey, we encountered a storm with heavy rain. Unfortunately, the roof above my seat started leaking, resulting in my entire right side getting soaked from the midsection down to my ankle. Additionally, my phone, which was on my lap while I was asleep, suffered water damage due to the leak. Despite my efforts to stop the water from coming in, I was unable to prevent myself from getting wetter. The bus was full, so I couldn't move to a different seat. Throughout the remaining 4 hours of the journey, I remained wet, and my phone screen malfunctioned due to water exposure. I have photographic evidence of the incident and, as a long-time Megabus customer, I am requesting compensation for this unfortunate experience in order to continue using their services in the future. Regards, Q. Calhoun

Hello, I intended to travel from Chicago to Cleveland on July 31st, but mistakenly booked the ticket for July 29th. Upon reaching the bus stop, I realized my error and sought assistance from the megabus driver and supervisor, who advised me to contact customer service. Following their instructions, I called customer service and they informed me to book a new ticket. Consequently, I promptly booked a new ticket for 8 am on July 31st at 7:59 am. Despite having the new ticket, the driver refused to allow me to board the bus and commenced driving. Despite my pleas, I was not permitted entry, leading me to purchase another ticket for 3 pm on the same day to make it to my important engagement in Cleveland. Regrettably, due to the delay and subsequent cancellation of my trip, all three tickets went to waste. I rely on megabus for my travels and wish to continue using the service, but the treatment I received was disappointing. I kindly request a refund for the unused tickets.

I had a bus scheduled from Durham, NC to Washington, DC departing at 3:35pm. Due to significant delays, I rescheduled for the next bus at 8:10pm. I was instructed to call back to adjust my connecting bus to Philadelphia upon arrival in DC, but the megabus hotline is closed now. I couldn't reschedule online as the bus had already left. Had I known I couldn't reschedule upon arrival, I would've acted sooner. Now I'm stranded in DC and worried about getting to work on time and missing my birthday plans. Megabus' service has been disappointing. If I need to buy a pricier Amtrak ticket to return, I request a full refund for my Megabus ticket and the new one. The miscommunication and delays have left me in an uncomfortable situation in Washington, DC late at night.