Megabus Customer Service Issues

I am unsure if my initial request went through. I had made a reservation for a trip for 2 people scheduled for tomorrow, May 7th, returning on May 10th. Unfortunately, my travel companion's husband was hospitalized today with a bowel blockage and is likely to have surgery on Wednesday. My details are as follows: Katherine Popera with reservation # for the trip from Balto to NY - 1/2-3[redacted]19-M21R-[redacted]-Bal-New. The return trip number is 1/2-6[redacted]19-M21R-[redacted]-NEW-BAL. I am requesting a refund to be processed on my Discover card. I was informed earlier by a representative that Megabus does provide refunds in such unforeseen circumstances. We plan to rebook our trip for a later date once we can secure reservations in New York that fit our schedules. We have had pleasant experiences traveling with your company to NY in the past. Thank you, Kate Popera.

Hello, I'm reaching out to share my experience at the Megabus stop located between tenth and 11th street for the 12pm departure to State College. Despite arriving 20 minutes early, I was surprised to learn at 12:35 that the bus had already departed at 12:03pm. As advised by customer service, I obtained a new ticket for the 3:15pm departure and was instructed to request a $27.00 refund by emailing customer service and detailing the situation. The representative I spoke with apologized for the confusion and mentioned that the incorrect signage at the David L Lawrence Convention Center was misleading, causing many passengers, including myself, to miss the bus. I suggest removing the old Megabus sign at the convention center to prevent further confusion among passengers. Additionally, the confirmation email did not specify the exact location of the stop, leading to the misunderstanding. Thank you for resolving this matter and processing my $27.00 refund promptly.

I recently purchased two megabus tickets, one from Boston to New York and the other from New York to Philadelphia. Unfortunately, due to a 1.5-hour delay of the Boston bus, I missed my connection to Philadelphia. Even after contacting customer service and the staff said they would inform the next bus driver, I was still required to pay $5 as a penalty. I find this situation extremely frustrating as I was not informed about any change fees. What if I didn't have cash on me at the time? I feel that my time and money have been unfairly impacted, and I am seeking compensation for the inconvenience caused.

I made a round trip booking for my two kids, ages 12 and 13, from Dallas to Memphis for a four-day trip. Unfortunately, they got separated when boarding the bus in Dallas, and despite informing the driver about their situation, they were not allowed to sit together. Upon reaching the Memphis station after the trip, they were informed they were too young to travel alone, leading to additional expenses for me to arrange their journey back. The staff handling the situation poorly, even resorting to unacceptable behavior towards my mother-in-law. I am seeking a refund as compensation for this ordeal and do not wish to use the service in the future. After multiple unsuccessful attempts to resolve this over the phone, I am now considering other options like legal action or reaching out to the media.

I made a reservation on Megabus for 5/9 departing at 2:25. I received updates via email about delays and a change to CNL Tours for the route. After getting conflicting emails about the delay, the bus is now set to depart 60-90 minutes late. Despite waiting in the terminal since 1:45, there's no sign of CNL Tours. I seek a refund for my ticket and additional funds to book another ticket for my planned trip tonight.

Today, I took the Megabus from NY to Philly at 10:15 am. The ground personnel on the outbound journey were sitting in the front seats of the bus, blocking passenger access until the last minute. They were joking and gossiping, which was unprofessional, especially one Hispanic female employee. On the return trip from Philly to NY at 5 pm, the bus was still boarding, yet the driver wouldn't open the door for a passenger who arrived at 5:01 pm and was pleading to board. Despite the young man showing his QR code, the driver refused to let him on, leaving him behind. This conduct by the drivers seems to create an "us vs them" attitude with the passengers, which is quite distressing. The behavior of the employees towards the public needs improvement, as it gives a negative impression of Megabus.

I'm a first-time Megabus user. I was excited to book my tickets online but made an error when selecting my rides. I accidentally booked two tickets for the same destination but different times on the same day. When trying to correct this, I ended up being charged for all four tickets instead of just the round-trip tickets I intended to purchase (ticket 1 and 2). I would like a refund for the additional two tickets (ticket 3 and 4) that were a result of a browser error. Here are the details of my purchases: Booking #AIA5AI Reservation numbers: 59-1[redacted]19-M71R-[redacted]-HOU-DAL 62-5[redacted]19-M71R-[redacted]-DAL-HOU Please refund my card for the extra charges. Thank you.

Hello, I want to report an issue regarding the Megabus driver on my recent trip from White Marsh, Baltimore to NY 7th Ave. on May 10, [redacted], at 5:10 am. The bus was delayed by 20 minutes upon arrival, and we left 30 minutes late. The driver made unnecessary stops, once at Chesapeake stop at 95 north to get coffee, causing further delays. Another stop was made at exit 11 on the turnpike. Despite encountering traffic, reaching our destination by 8:30 am was feasible without these delays. This experience has left me disappointed as a usually satisfied Megabus customer. I hope this feedback helps improve service standards. Thank you, G.

Earlier today, I made an error when booking two journeys with Megabus. Both trips had the same place for departure and arrival, which was my mistake. I contacted Megabus immediately after realizing my error since I had paid with my credit card. The customer service representative informed me that I needed to adjust the return date online for a fee of £4.25. Initially, I had paid £8.70 for one journey. After making the necessary changes, I was asked to pay £2.50 and was assured I would receive a credit of £4.25. It was not made clear that the credited amount had to be used towards a new ticket immediately. This rushed process did not give me ample time to decide on another trip, especially since the clock was ticking while I was still planning. Despite these issues, I appreciate Megabus for their great deals and convenient travel options that fit my schedule. However, I find it frustrating that the refund process pressures customers to make quick decisions on new bookings. I hope Megabus can reconsider this policy and either refund the money back to my card or allow me to purchase a ticket at a later date and time that suits my needs better. Thank you for your attention to this matter.

Reservation number: 44-3[redacted]19-M28R-[redacted]-NEW-STA I am Gabriel Boni and I had booked a Megabus from New York City to State College, PA. Unfortunately, I missed the bus as it was not easy to locate. Despite arriving 10 minutes early, I couldn't find the bus. I had to rent a car last minute to attend my sister's graduation. I am requesting a full refund of $53.74 for the ticket. I hope to use Megabus in the future but need this issue resolved to regain confidence in the service. Please advise on the next steps.

Yesterday, I noticed an unauthorized charge on my card from Megabus for $19.49. I did not make this purchase and was told it was from a previous transaction over a month ago that just went through. However, I received receipts on both the initial purchase date and the recent charge date, showing I have been charged twice for the same thing. Employee Johan with ID number [redacted] mentioned that there were delays in processing purchases from that date, but I received receipts for April 17 and May 9, contradicting his information. You can reach me at [redacted] if you need my card number to investigate further.

To whom it may concern, I contacted customer service today to adjust my reservation. I was originally scheduled to depart from Houston at 3:25pm and arrive in Austin on 05/11/[redacted]. However, due to the flooding in Houston, my brother’s graduation got postponed. Consequently, I needed to change my bus ticket to Tuesday, 5/14/[redacted]. The customer service representative informed me that changing my reservation would incur a $12 fee. I want to clarify that this change was solely due to the unforeseen circumstances of the Houston flooding, not a personal change of plans. I was prepared to stick to my original travel date and time. Despite the situation being out of my control, I was obliged to pay the additional fee. I am requesting a refund of this exchange fee or a credit with Megabus. I lacked the financial means to cover the extra charges and am disappointed with the handling of this matter by the Megabus customer service team. Best regards, Jabir R.

I have been waiting for nearly 30 minutes for the Megabus today. The bus is supposed to arrive from Orlando at 5:50 p.m., but it's now 6:40 p.m., and there is still no sign of it. According to the app, it is [redacted] minutes delayed. I have not received any information from customer service, and it seems that nobody knows what is happening. I am extremely disappointed. I pay for a bus that is almost always late, and Megabus's solution is typically just to give a refund and continue the same pattern on every trip. This is especially frustrating for those who have connecting flights or other time-sensitive plans. Megabus should utilize their GPS to anticipate and address these delays better. People waiting here are bearing the brunt of this incompetence. I hope sharing my experience will help others see the poor service provided by Megabus. I recommend avoiding this bus if you want to arrive at your destination on time.

I am requesting a refund for my trip from NYC (34th St/11th Ave) to Washington (Union Station) on Sunday, May 12th, with a departure time at 3:00 pm and arrival in Washington at 7:15 pm. The bus was significantly delayed, with around 50 passengers waiting in line for 30 minutes in the rain before being informed of an additional 30-minute delay. Despite a different bus arriving eventually, it was not the scheduled one. Passengers were allowed to board with the plan to switch drivers midway through the journey. Once onboard, I discovered that the roof over my seat was leaking water, creating discomfort throughout the trip. Despite attempts to contain the leak with a plastic bag, the situation did not improve. The bus driver warned us to avoid the front staircase due to the leak. The four-hour journey was challenging as we dealt with water pouring from the roof, making us wet and running behind schedule by an hour or more. I kindly request a refund for this unsatisfactory experience before considering using your services in the future. Thank you, Sean F.

I'm Shenel Liebert. I made a reservation yesterday for a bus from Fort Lauderdale, FL to Orlando, FL departing at 3:40 pm. My order number is AIBE4GQ. I can be reached at [redacted] or [redacted]. Unfortunately, the bus broke down at the stop, and although the bus driver said another bus was on its way, it never arrived. When we called customer service, we were hung up on, and told there were no managers available. I spoke with a manager named Anna today, but she was unhelpful and rude. She can be reached at [redacted]. I am seeking a refund of $38 for the missed bus and some clarification on the situation. The customer service experience has been very disappointing.

When I arrived at Union Station, I presented my reservation for the Washington to Philadelphia bus to the attendant at the podium. She directed me to lane 39. As I queued up, a bus labeled “Boston” pulled into lane 38, which made me doubt if I was in the right line. After asking fellow passengers, who all mentioned they were headed to Boston, I grew more uncertain. I stepped out to seek clarification. Upon my return, I noticed the same attendant now on the phone in a booth. Despite my search for other Philadelphia-bound passengers in lane 39, I couldn’t spot any. Feeling confused, I attempted to get the attendant’s attention, only to receive a rude gesture towards the line. I later approached her and inquired about the bus to Philadelphia, to which she bluntly mentioned that the bus labeled “Boston” also stops in Philadelphia. I believe clearer labeling of the buses according to their destinations would prevent such misunderstandings and frustrations for passengers and staff alike.

In April [redacted], I booked tickets for my 14 and 16-year-old sons to travel alone to Miami. Despite being informed by a representative that they could travel unaccompanied, they were not allowed to board as they needed a 17-year-old with them. This resulted in me having to travel to them by bus. I frequently use Megabus and was disappointed by the conflicting information. Despite promises to contact me, I have not heard back even after almost a month. Instead of a refund, I would appreciate a $60 credit as I often use your services. As a hardworking single mom, I value my money. I kindly request a follow-up on this matter.

I reserved a round-trip ticket for Wednesday, May 15th from Philadelphia to New York and paid for seat reservations. On my way to New York, someone was in my reserved seat, but we managed to sort it out. However, on my way back from New York, the person in my reserved seat refused to move despite my efforts and the bus attendant's intervention. To avoid causing further delays, I found another seat at the back of the bus that is uncomfortable and lacks reclining options. This situation is frustrating as I specifically reserved a seat. I am unable to change seats as the bus is already in motion. I am hoping for a prompt resolution to this matter, and I believe a full refund would be appropriate under the circumstances.

Today, I received a quote from Megabus for a service from Atlanta to Fort Lauderdale (FLL) with one transfer. Upon visiting the Megabus location at the Civic Center Marta Station in Atlanta, I was informed that tickets from Atlanta to FLL cannot be purchased there, only to Orlando. After checking online, I noticed the price increased from $79 to $[redacted]. I then spoke with Agent [redacted], Calvin, who suggested buying a ticket from Orlando to FLL. Unfortunately, I was under the impression I was purchasing a roundtrip ticket from Atlanta to FLL via Orlando for $79 plus fees, but I ended up with a one-way ticket to Fort Lauderdale. This experience on my first trip with Megabus has left me frustrated. I need assistance in finding a way back to Atlanta from FLL. Kathy C.

Today, on 5-16-19, I received an online quote from Megabus.com for a trip from Atlanta (ATL) to Fort Lauderdale (FLL) with one transfer. When I arrived at the Civic Center Marta Station in Atlanta, I was informed that tickets from Atlanta to FLL were not available for purchase there, only tickets to Orlando. Despite this, Agent Calvin ([redacted]) suggested buying a ticket from Atlanta to Orlando and then separately a ticket from Orlando to FLL, resulting in two separate transactions rather than the roundtrip I expected. I am now stranded in Fort Lauderdale due to this misunderstanding. I need assistance in finding a way back to Atlanta as my return date is 5-19-19. It seems there was confusion as I was quoted a roundtrip fare of $79 and my funds are limited. I believe Calvin's mistake was unintentional, but I urgently require Megabus to rectify the situation so I can return home with the little money I have left. Thank you for your help resolving this.