Megabus Customer Service Issues

On December 28th, I arrived at the civic center bus station in Atlanta for my 11 pm bus to Columbia, SC. Despite reaching there at 11:03, I noticed the bus was still present and loading luggage. However, the supervisor refused my boarding without explanation, even though the bus was still accommodating other passengers. This incident led to me staying in Atlanta, having to rent a car, and driving for 4 hours, risking my safety due to exhaustion from a 30-hour flight. It is imperative to ensure that supervisors prioritize basic humanity in their decisions. I am now seeking a refund and compensation for the mistreatment. Failure to address this may result in legal action from my lawyer.

Hello. I arrived at the civic center bus station in Atlanta on December **th. The bus to Columbia, SC was scheduled to depart at ** pm. Despite arriving before departure time, the supervisor refused to let me board the bus, even though it was still there loading luggage. This caused me to be stranded in Atlanta, leading me to rent a car and drive for * hours while exhausted from a **-hour flight. I kindly request a refund and compensation for the inconvenience caused by this supervisor's decision. It is essential for supervisors to embody basic humanity when dealing with customers. Thank you.

Good Afternoon,  I recently spoke with your staff about my unsatisfactory experience with Megabus. Yesterday, I had booked a trip for 3 passengers from Philadelphia to NY for $95, including reserved seating. Unfortunately, upon boarding, we found others in our reserved seats due to overbooking. We had to find alternative transportation. I am disappointed and request a prompt refund. If I do not hear back soon and receive my refund, I will escalate this matter. The inconvenience caused was unacceptable. Please see the reservation details attached for reference.

I bought two tickets for $31.50, one for myself and one for my 10-month-old son. After waiting over an hour in the cold with my baby, I encountered issues boarding the bus. Despite informing the driver I needed help with my son's stroller and luggage, I was left behind in Tampa along with my infant. Despite contacting supervisors and employees for help and a refund, I was treated rudely and denied assistance. This experience has been extremely distressing, and all I am asking for is a replacement ticket or a refund to cover the cost I lost. As a single mother struggling to make ends meet, this incident has caused a significant financial setback. If this matter is not resolved satisfactorily, I will have no choice but to avoid using this service in the future and warn others about the lack of accountability. Thank you for addressing this urgent matter promptly. Sincerely, J. S.

I bought two tickets, one for myself and one for my 10-month-old son. The bus was almost 50 minutes late, and despite informing the driver that I needed help with my son's stroller, he drove off as I was trying to board with my baby. I was left stranded in a cold area in Tampa, missing my non-refundable flight. I requested an exchange but was treated rudely by employees and supervisors. I had to buy a Greyhound ticket instead. I ask for a refund of $31.50 for my baby's food. If not resolved, I will not use Megabus again and will warn others about this experience. I was polite despite the poor treatment I received. Please refund my money as this situation was not my fault.

I tried to modify my booking at 8:30 pm online but encountered issues. With my bus departure at midnight, I was approaching the 3-hour cutoff to make changes, so I opted to call. Upon reaching a representative, I was informed they could not assist me, leaving me ticketless and needing to purchase a new one. This lack of assistance was disappointing, especially considering my need for flexibility due to being in the army and having orders that can change unexpectedly, as they did today. Mega Bus is usually my go-to due to its easy booking process and flexibility. I am dissatisfied with the service received and would appreciate discussing this matter further to explore potential solutions. Although my ticket was not high in value, the principle of the matter is important to me.

I had a reservation with booking number AHTGGTA for my son, TP, to travel from Harrisburg, PA, to Pittsburgh, PA, on January 6th. Our plan was for him to make it to his classes at Pitt University on Monday. When we arrived at the bus station 18 minutes before departure, the bus driver refused to let my son board due to lack of luggage space. Despite calling Megabus customer service, the situation was not resolved, and my son was left behind. I ended up driving him to Pittsburgh and back, incurring gas and toll expenses of $[redacted] and $37.70. I believe Megabus should compensate me for these costs, as other transportation industries do for similar situations. I hope Megabus will address this issue and consider providing compensation. Thank you, AP.

I contacted Megabus to request a ticket change for my sister who missed the 2:30 am bus from Madison to Chicago as the driver claimed her ticket was invalid. Despite the ticket being for the correct day and time, she was left waiting in the cold for two hours. When explaining the urgency of the situation, Megabus insisted on emailing for a resolution. After requesting a manager, I was told to purchase another ticket. Uncomfortable with this due to the circumstances, I inquired why my sister was denied boarding. The manager abruptly ended the call when I pressed for answers. Unsatisfied, I reached out to Coach USA/Van Galder before calling Megabus again for assistance, only to be met with the same unhelpful response. The lack of understanding, refusal of refund, and insistence on buying another ticket left me frustrated. The disrespectful treatment towards my sister and myself is unacceptable. I demand a refund and believe she should ride for free given the distress caused. Passenger: K. Clark Purchaser: L. Zimmerman Travel Date/Time: 1/10/19 @ 2:30 am Reservation Number: 1-6[redacted]19-VG-[redacted]-UOW-CVG Summary: AHWUMAA

My name is M. Greene and on January 16, [redacted], I traveled from Washington, DC to Atlanta, Georgia at 6:05 am on bus #DD704. As a regular Mega bus traveler, I was shocked by the dirty state of the bus and my seat. Many passengers, including myself, had to clean the seats before sitting. During the journey, I felt itchy and noticed red welts and bites on my arms, hands, and fingers. Despite my complaints to the driver, no action was taken to address the issue. I suggest that buses are cleaned regularly, drivers are better informed to handle such situations, and compensation such as complimentary tickets are offered to passengers dealing with discomfort. I hope to receive a response and improvements for my future travels. I can provide photos of the bites if necessary.

Hello, I'm reaching out to express my dissatisfaction with the customer service I received regarding my bus booking from Chattanooga, Tennessee to Atlanta, Georgia. Despite being notified of a delay, I found the customer service representative's tone to be rude when I called to inquire about any changes. The representative's suggestion of rescheduling or receiving a refund was delivered in a disrespectful manner. I then requested information about the delayed bus, only to be informed that the 1:55 bus was canceled, with the next one scheduled for 10 PM. After requesting to speak to a manager, I was met with further frustration as the manager seemed uninformed and unhelpful, ultimately hanging up on me without providing his name. The 4-5 hour delay is certainly an inconvenience, but the lack of consistent and respectful communication from staff members only adds to the frustration. I hope for better customer service in the future, especially in challenging situations like these. Thank you for addressing this matter. Best regards.

On January 26th, I waited for a 12:30 a.m. bus from Washington, DC to New York, NY with three tickets for myself and two friends. Unfortunately, one friend was late. I mentioned to the bus driver that I would catch the next bus and asked to get my suitcase from the back. Despite my request, the driver left with my suitcase still on board. I tried to stop the bus in the parking lot, but the driver ignored me and drove off to New York with my belongings. I contacted Megabus right away, and they mentioned a lost and found process I would have to follow. I am dissatisfied with the customer service I received. This incident has made me reconsider using Megabus again. I kindly request a refund for the ticket and that my suitcase be sent to my address. Thank you for your help. Best, Zahria Reservation number: [redacted]

Order Number: AHXTKRQ Name: Indu Rekha C. Phone Number: [redacted] Address: [redacted] Jade Tree Drive, Monterey Park, CA, [redacted] Issue: Left sling bag on the bus Bag Description: Madden Girl sling bag, brown color Contents: Passport, EAD, SSN, Bank of America debit card, Discover credit card, college ID, Chase debit card, SBI travel card On January 26th, I traveled from LA to Las Vegas on the 6:30 am bus, arriving at 11:55 am. Unfortunately, I left my sling bag on the bus, containing important documents and cards. I realized my mistake only ten minutes later, but the bus driver had already left. Despite efforts to retrieve it from the Fairfield Inn, where I was directed to go, the bus driver did not show up by 9 pm. I am relying on your assistance to locate my lost bag promptly. The bag holds vital items, especially my passport. Your immediate help in recovering it will be greatly appreciated. Sincerely, Indu

I experienced a difficult trip from Toronto to New York due to issues at the USA border. Despite having valid documentation, including a current ESTA and proof of financial stability during my prior stay in the US, I was denied entry without explanation. The border officials falsely claimed I lacked funds and mistreated me during the encounter. They questioned trivial matters such as my possession of a US phone number and even falsely stated my phone was dead when it wasn't. Subsequently, I was mistreated, physically assaulted, and falsely accused of being a psycho before being sent back to Canada. The US government deliberately revoked my valid ESTA, leaving me stranded without providing any justification. The airline staff confirmed the cancellation but were unable to obtain a valid reason from US authorities. This mistreatment by US officials reflects purposeful discrimination and misconduct, and I hold both the border authorities and the bus company responsible for failing to ensure passenger safety and adherence to proper protocols.

Upon our arrival in Montgomery, Alabama, my partner and I encountered a disappointing experience at your stop. We were met with poor treatment as soon as we disembarked the bus. Despite our efforts to not obstruct other passengers, we were reprimanded by the security officer when we opened our bag to put away our blanket that we needed due to the cold bus journey from Atlanta. The security officer then gave inconsistent instructions about smoking and engaged in conversation and cigarette smoking with others. When I filed a complaint, the officer confrontationally accused us of smoking, even though my partner does not smoke. We left and contacted customer service, who advised me to reach out via email. On a separate note, our experience at the Memphis terminal was equally unsatisfactory, as we were unable to obtain bus information until shortly before departure, receiving no help from the customer service desk. This series of events has led me to request a refund for our tickets and to address the prejudiced conduct of the security officer, whom I believe should be terminated. This falls below the standard of service I expect from Megabus. My contact number is [redacted]. Thank you for your anticipated assistance in this matter. - Terri G. [Redacted]

Dear Megabus, I have been a loyal customer for over five years and have always enjoyed your services. However, on Friday, 2/8/[redacted], my trip from Los Angeles to Las Vegas scheduled for 5:10 pm was delayed by 5 hours, leaving me dissatisfied and cold. Despite contacting customer service and station employees, there was no clear information provided. I was even misinformed that the bus was close when it was not. The experience was unpleasant, and I had to leave without taking the bus. As I purchased a round-trip ticket, I am disappointed that only the departing trip is eligible for a refund, not the return. I believe in fairness and just want to be reimbursed for the part of the journey I could not take. AHUG2AI 46-6[redacted]19-M10R-[redacted]-LOS-LAD Thank you, Nora G. Sent from my iPhone

I am writing to express my extreme dissatisfaction with the Megabus service. I arrived in Chicago, Illinois at 5:40 a.m. after a flight. The bus was scheduled to depart from Westhope at 7:40 a.m. I arrived at the bus stop at 6:30 a.m. along with one other person. Despite the freezing temperatures, the bus did not arrive on time. I waited until 8:36 a.m. and had to endure the cold weather. I repeatedly called customer service, only to be told that the bus was on its way, which turned out to be false as the buses had broken down. I demand a refund of $27 for the $24.99 trip plus a service fee. This experience was unacceptable, and I hope to receive a response promptly with a voucher or some form of compensation. As a frequent Megabus user, I expect better service and will not hesitate to bring this matter to the attention of the Better Business Bureau.

I am deeply disappointed and concerned about the unacceptable experience my children had while traveling with Megabus. On their journey from Manchester to Bristol, the bus was significantly delayed, causing them to miss their connection to Exeter. Upon arrival in Bristol, they received no help or explanation from the bus driver who even left abruptly. Another Megabus driver they approached for assistance showed indifference and suggested they might need to pay extra and might not even secure seats on the next coach to Exeter. This lack of support and information left my 17-year-old son, who was on his first trip alone, and my 20-year-old daughter, who struggles with mental health issues, stranded in Bristol. Despite their distress, they were left to fend for themselves until National Express eventually assisted them after frantic calls for help. The negligence and abandonment displayed by Megabus towards a teenager and a vulnerable young woman in such a situation is appalling, especially given recent safety concerns in the media. My daughter's distress has been severe, and we are currently seeking a doctor's appointment for her due to her Borderline personality disorder.

I had a disappointing experience on the bus trip from Atlanta to Indianapolis when the driver left me at the Kentucky Welcome Center with only 5 minutes for a bathroom break. Despite returning within 4 minutes, she departed, and I witnessed the bus pulling away. I immediately contacted customer service around 1 p.m., but the representative was unhelpful and blamed me for missing the bus. I was advised to wait for the next bus scheduled between 7 and 8 p.m., which never arrived. After my fiancé spoke to an employee who confirmed the missed stop, we waited until 4:30 a.m. the next morning at the Welcome Center.

My recent Megabus experiences left much to be desired. On February 21st, I embarked on a journey from State College to Pittsburgh at 12:55pm. Unfortunately, the bus exuded unpleasant odors reminiscent of marijuana or a gym locker room, and I encountered someone occupying my reserved seat. Similarly, on February 24th, when I traveled from Pittsburgh to State College at 5:15pm, the individual handling luggage was extremely impolite. There was a discrepancy regarding acceptable carry-on sizes, leading to me hastily repacking my small suitcase into a plastic bag. These unsettling incidents have led me to the firm decision that I will refrain from utilizing Megabus in the future. As a college student who heavily depends on public transportation, I will actively discourage others from patronizing this service as well.

I took a Megabus trip from Philadelphia to Pittsburgh. The bus driver informed us about a change in the drop-off location from the convention center to 10th and Penn Ave near Jimmy John's restaurant. When returning to Philadelphia, I went to the new drop-off spot, but there was no bus. After contacting Megabus several times, I was only told to send an email and buy another ticket. This led to me purchasing a more expensive Greyhound ticket, missing a day of work, and feeling frustrated with the lack of assistance from customer service.