Megabus Customer Service Issues

While traveling to the megabus stop at Miami International Airport transit station, I experienced a car accident, causing me to miss my bus. When trying to contact megabus for assistance, I was repeatedly put on hold for extended periods. Due to the accident and prioritizing my safety, I postponed my call until the next day. Upon finally speaking with a representative, I faced rudeness when requesting a refund or credit for a future ride. The representative even asked for unnecessary medical records. I had only sought a refund for my booking, as the accident was beyond my control. I have relied on megabus for travel throughout Florida previously and was disheartened by the lack of empathy and assistance in this situation.

I, Natalie A., arrived 30 minutes early at the Diridon Station bus stop for my departure. The replacement bus, which was not clearly labeled, left early, causing me to miss it. Customer service was unable to track the bus and informed me to wait for 23 minutes before the situation was clarified by another arriving Megabus. Booking number: AHRM6KI. Email: [redacted]

Subject: Extremely Dissatisfied with Recent Megabus Experience Hello, I hope this message finds you well. I am writing to express my extreme disappointment with Megabus customer service. Having encountered two unapologetic and rude representatives, Anna and their supervisor, Camille, who hesitated to provide their names, I was left feeling frustrated and unheard. The lack of assistance and failure to address my concerns as a paying customer was unacceptable. On Monday, I experienced a significant delay of over 30 minutes with my 6:35 pm bus reservation, leading me to miss my event in DC at 10 pm. The subsequent rescheduling only compounded the issue, with the morning bus on Tuesday being over an hour late. Despite the inconvenience and lack of communication, I was charged $98 and received no credit for future trips. The overall experience, including the poor customer service, lack of WiFi, and extended delays, fell far below expectations. I believe I am owed reimbursement for the disruptions faced on both Monday and Tuesday. This matter requires immediate attention and escalation to corporate. I can be reached at [redacted] or via email at [redacted]. Thank you for your prompt action. Best regards, Cecelia C.

I arrived at Diridon Station for my bus 30 minutes early, not realizing the bus had been replaced. The replacement bus left 3-5 minutes early, causing me to miss it. Customer service was unhelpful when I called to track the bus. It took another Megabus arrival for them to inform me of the change. My booking number is AHRM6KI. I came half an hour early as required by the Terms and Conditions, but the bus left earlier than scheduled. I believe I deserve a refund for the inconvenience. I have been a loyal Megabus customer but never experienced such a problem before.

Following a bus breakdown incident in September, I received several credits which I recently tried to redeem. However, due to unforeseen circumstances, I needed to reschedule within 36 hours, only to face a $10 charge for this service. Despite explaining the situation to customer service on four occasions, I was met with disrespect and the supervisor abruptly ended our call when unable to provide a satisfactory explanation for the charge. Each representative I spoke with had no answer and resorted to disconnecting the call. I find it unreasonable to be penalized with a fee for rescheduling when no compensation was offered for the initial service disruption.

I had made a booking with Megabus for my son's return from Penn State College, but due to a bus issue, I received a credit. Over Thanksgiving, I used the credit for a Monday trip, but my son found another ride. I tried to cancel over 36 hours in advance, but they want to charge me $10. I didn't charge them when they failed to provide service, so I don't think it's fair for them to charge me for canceling within a reasonable time frame. I spoke with customer service and was hung up on four times for simply questioning this policy.

I had a ticket for an 8 pm bus from Washington D.C. Union Station to New York 7th Ave and 27th St. Arriving at 7:30 pm, there was a delay due to the bus breaking down, making the wait past 9 pm unbearable due to the harsh weather. Missing the last train back to White Plains, I've decided to stay another day and plan to buy a new ticket for November 24, [redacted]. Could you please provide a full refund for my original ticket with reservation number 58-8[redacted]18-M21R-[redacted]-WAS-NEW? Thank you, I look forward to your prompt response.

I rode Megabus from State College, PA to NYC on 11/15/18 with Reservation #23-7[redacted]18-M28R-[redacted]-STA-NEW. During the trip, I misplaced an earring near seat #62. This earring holds sentimental value to me as my daughter crafted it when she was young. It is a simple silver wire with a turquoise lump resembling a free-form nugget. It measures about 1/2 inch by 1/4 inch. I recall it possibly getting caught on my scarf as I hung my coat over the back of seat #62, hearing it fall but unable to retrieve it. Any assistance in locating it would be greatly appreciated. Thank you, Lucy A. Fischer

I arrived at the bus stop on time for the 1:55 departure, only to realize after waiting in line for 40 minutes that I was actually queueing for a bus to New York, not Boston as intended. The individuals in front of me, who also believed they were in the correct line, unknowingly misled me. When I inquired with a staff member after the confusion, I was informed that the bus had already departed. Though I understand this mistake was not on Megabus, I have relied on your service frequently for my trips between Philly and Boston since starting college in Boston last year. Could you kindly reschedule my ticket for the 10:55 PM departure tonight (Nov. 25, Sunday)? I intend to remain a loyal Megabus customer for the next two years and would greatly appreciate your assistance. Thanks, Fahad Zeidieh

Subject: Complaint Regarding Recent Trip from Boston to New York Dear Sir/Madam, I am reaching out to address a major concern regarding my bus trip from Boston, MA to New York, NY on November 15, [redacted]. Despite my efforts to reach out via email multiple times without any response, I must express my extreme dissatisfaction with the service provided. During our journey, our bus encountered severe weather conditions which led to significant delays. Additionally, we were directed to assist another bus in distress, causing further setbacks. The lack of efficient coordination from the dispatch team exacerbated the situation, resulting in an overall delay of seven hours. This caused distress to passengers, including a fellow traveler who experienced a panic attack which required immediate attention. As a customer with pressing commitments, this delay was unacceptable and has inconvenienced me greatly. I am requesting a refund for this trip as a resolution to this matter. I appreciate your prompt attention to this issue and hope to receive a response soon. Sincerely, [Initials]

I bought a ticket from Albany Rensselaer Station to NYC for November 18, [redacted] at 7:00 PM. My reservation number was 17-7[redacted]18-M27-[redacted]. The bus never showed up, leaving me and others stranded outside. There was no attempt to contact us, even though the company had our cellphone numbers for updates. Customer service calls were on hold for a long time, and when answered, there was no useful information. I had to find alternative transportation after waiting outside for over an hour. As a frequent Megabus rider, I am shocked and disappointed. I need to trust the service in the future. I believe I deserve compensation for this incident. It was so terrible that I'm not sure what to ask for specifically. Your compensation and explanation will show me if you value your customers. I hope to regain trust in Megabus.

Dear Customer Service, I am writing with great distress regarding my experience on 11/16 when I was supposed to take the overnight bus from New York to Pittsburgh at 11:05 pm. I arrived at the designated pick-up point on 34th Street between 11th and 12th Ave across from the JJ Conference Center thirty minutes early. Despite other Megabusses and passengers being present, the bus to Pittsburgh was nowhere to be found. In the cold and dark with no lighting or Megabus representative, I was filled with anticipation when a bus headed to Pittsburgh approached. However, to my disbelief, it did not stop but drove past and disappeared into the streets of Manhattan. I was left stranded, having to pay for a hotel room and a new bus ticket totaling $[redacted]. Unfortunately, I am still on my journey without access to a computer or scanner. Upon my return, I will provide the receipts and necessary banking information. Sincerely, Stephan I. Gyoery.

During my bus boarding at [redacted] Pierce near Travis and Milam, an employee driving a black suburban was confrontational with me. Despite my act of courtesy holding the door open due to a sweet-smelling perfume, the employee pushed me after instructing me to close the door. Despite explaining my actions, he insisted everyone move outside swiftly, causing me discomfort, especially with a pre-existing injury. I raised the issue with Supervisor Gray Pierre in Houston, Texas, around 4 pm on 11/28. I documented the incident with reservation number [redacted]18M77R1755HOUAUS.

I am requesting a refund for my Megabus reservation with the number 21-3[redacted]18-M32R-[redacted]-BOS-WAS. My journey from South Station in Boston to Union Station in Washington D.C. was a nightmare. The bus was late, overbooked, and our luggage got mixed up. The driver from Boston to Philadelphia was incredibly reckless, causing discomfort among passengers. In Philadelphia, there was chaos as multiple bus schedules were combined, leading to double-booked seats and conflicts. The delay made me miss my connection at Union Station. I took an early bus to catch the Metro, but the delay forced everyone to pay for Ubers due to the Metro being closed. This experience was by far the worst I have ever had with your company. I am deeply disappointed and would like a refund for this unacceptable journey.

Hello, I am reaching out regarding the Mega Bus journey I took from New York, NY to Washington, DC at 10:00. My ticket was scheduled for 7:00 AM-11:15 AM. During the trip, the bus was involved in an accident where my neck hit the window due to the impact. Unfortunately, the driver failed to inform us about the situation promptly, and it took a passenger approaching him for any communication. The driver mentioned contacting his supervisor, who advised waiting for the police. As time passed without police arriving, we were eventually left by the roadside, leading me to spend $15 on an Uber to reach my final destination. The lack of alternative arrangements for the stranded passengers showcases a marked lack of professionalism and customer care. I am seeking a full refund for my disrupted journey, as I couldn't complete it and sustained neck discomfort from the incident, despite filing a report with the driver.

Upon arriving at the Civic Center at 7:40 after a trip from Washington DC due to my mom's upcoming leg surgery, I accidentally grabbed a suitcase identical to mine without properly checking. I placed it in a cab, potentially leaving mine behind. Now, I am looking to locate my lost suitcase. I have to return to DC tomorrow at 6:10 PM. If my suitcase is still with Megabus, I hope to retrieve it in time for my return trip.

We had a reservation today on Megabus from Richmond to Washington D.C. Unfortunately, our flight to Richmond was delayed, so we called right away to change the reservation. Initially, we were informed that refunds were not allowed and got disconnected. After calling again, we were given the option to change the reservation if it was within 3 hours of the original departure, but we missed the deadline by 5 minutes due to the prior disconnection. Requesting to escalate the matter to a manager was denied as per policy. This experience was disappointing, and we expect better customer service. We would like to reschedule our reservation or receive a refund for the unused service, considering the unpleasant encounter with the staff.

Dear Megabus, I am writing to inform you about an issue I faced during my trip that I booked with you from State College to New York on November 21, [redacted]. My reservation number is [redacted]. Despite booking a seat in advance, I was informed by the driver that there were no available seats when the bus arrived, leaving me stranded at Walmart. This led me to find alternative transportation. I am concerned by this experience as I followed the instructions provided by Megabus, and it was stated that seats are not overbooked. Additionally, I received an email mentioning that additional buses would be in operation, but I did not see the specified Coach USA branded bus. Due to the inconvenience caused, I kindly request a refund for my booking. Thank you for your attention to this matter. Sincerely, Andrew Kim

I am disappointed by my recent experience with Megabus. My daughter and I waited in the rain for 40 minutes for a bus that never arrived. The staff initially claimed it would be there in 2 minutes but later informed us it had broken down and wouldn't be replaced for another 20 minutes. We were forced to book with Greyhound to make her deadline, and I request a refund or credit for the inconvenience. Additionally, while we waited in the rain, the staff remained in a warm idling truck, emitting exhaust fumes that made it hard to breathe. The customer service representatives I spoke with were rude, with a supervisor even mocking my pronunciation. If my complaint isn't addressed, I will escalate it to the NYS Attorney General and the NYC Department of Consumer Affairs to address your unacceptable treatment of customers and the environment.

I am currently on the bus traveling from Tampa to Miami and wanted to share my recent experience. The customer service upon boarding was quite disappointing. Despite my ticket indicating a 6:50 pm departure time, we did not leave until 8:15 pm. The delay was due to the bus driver not allowing passengers with backpacks to board, although your terms state one carry-on bag is allowed. My backpack, which is not wheeled or rectangular, only contained my personal items like my ID and money. I found the bus driver's communication with passengers to be unacceptable. Now, I face the inconvenience of arriving at my destination between 2:30 am and 3 am without a ride home from the bus stop. This experience has left me dissatisfied and I do not plan to ride this bus again or recommend it to others.