Mango Customer Service Issues

I have attempted to contact your company via email multiple times but have not received any responses. Recently, when I inquired about the status of my order #40BOQP5Q over the phone, the customer service representative informed me it was still in the warehouse. Despite waiting for over three weeks, my package has not arrived, and I will not be available at the shipping address after 12/14. The representative suggested cancelling the order since it hadn't been shipped, but I've been unable to reach customer service since then due to constant busy lines. I now wish to cancel the order since it remains undelivered, and I won't be able to receive it before my unavailability date. Please reach out to me promptly to assist with the cancellation process.

I'm writing about my re-order with the number BS4KF5. I have not received the items or the refund I was promised by customer service for undelivered orders. The case number linked to this is [redacted]. Despite sending multiple emails, I have not received a response. I am frustrated with the service from Mango, as I am a regular customer who often shops at your Lanzarote store. Please assist me in resolving this matter. An amount of £69.97 was charged to my debit card on March 25th, [redacted].

This is my first time purchasing from Mango. I bought 2 tops for 268kr, and the funds were deducted from my mother's account right away. I used the email [redacted] to make the purchase. It has been 11 days since I placed my order on 28/5/19, and today is 9/6/19. I have not received any communication confirming my order or the shipment of my clothes from Mango. They have collected payment but have not fulfilled my order. This situation seems unlawful.

My order is significantly delayed and DHL falsely claimed that nobody was home during the delivery time, despite not even ringing the doorbell. Now, my package is at a nearby store, but I didn't receive a pickup notice, indicating they didn't attempt delivery properly. I've tried contacting DHL without success. Since I ordered through your platform and hold you partially responsible for the delivery, I kindly request your intervention to contact DHL. Order BZ2W6D ([redacted][redacted]) Sincerely, Hanna G.

Product: Brown faux fur coat Location: Mangostore Spitalerstr Incident Date: 13.12, around 7 PM I asked the seller to check in the warehouse if the fake fur coat in XS was still available. His response was a stressed "No!" I then inquired if perhaps it was in stock at another branch that I could call, as I couldn't find it online. He rudely shouted that it was not an option, so it must be out of stock. I approached another saleswoman, who the seller had directed me to earlier. The seller continued to make derogatory remarks as I spoke to the other saleswoman who checked online for me. The seller became even more agitated and made dismissive gestures. When I mentioned that I had recently reserved an item for my friend over the phone at a different branch, suddenly they could call. The saleswoman reluctantly made the call and confirmed the item was not there but said she would call just to reassure me. Meanwhile, the seller was loudly gossiping about me with another colleague. After a while, they mentioned that "the customer is coming soon." The call ended, and she started to walk back to her colleague without informing me. I asked if the coat was available, and she confirmed it was. Despite the unpleasant experience at the Spitalerstr store, I was able to pick up my coat at the New Wall branch, where both saleswomen were very friendly. I will not return to the Spitalerstr store; I was appalled by the condescending treatment I received from the employee, especially in front of other customers.

Hello, I would like to report an issue I had with an order I placed on the Mango website. The first package arrived with no issues, but the second one encountered some problems and was returned to Mango. I am still interested in receiving the sweater I ordered. If re-sending it is not an option, I kindly request a refund confirmation. Thank you, Moana H.

Hello, esteemed ladies and gentlemen, I have been a satisfied customer at your Mango store on Bahnhofstr. in Bielefeld for many years and regularly receive your newsletters via email. Unfortunately, today on 09.05.20, at your store, I was spoken to very 'unprofessionally' by your cashier with the following words: "Next time, you will be paying with a card, I don't have to accept your money!" I responded that I do not generally pay with a card. Her response was: "That seems to have changed now, and I should get used to it." I still determine how I pay for my purchases in Germany and will not let this be dictated to me in the future. If Mango thinks it should dictate to its customers to only pay with a card, I will refrain from shopping at your stores in the future! I kindly request a prompt response and statement, as otherwise, I will return the items purchased today within a week. Best regards, Christa S.

Hello Mango Team, I recently received a partial refund and I'm writing to report an issue. On August 8, [redacted], I made a purchase for €[redacted].94 (Order number C87FLZ) and on August 13, [redacted], I returned the entire order by post. However, on August 21, [redacted], only €[redacted].95 was refunded to me. I promptly contacted customer service at 0[redacted] and explained the situation. I was informed that the full refund of €[redacted].94 for the return had been processed, but there seemed to be a mistake in the billing department. They assured me that a correction would be made and I am awaiting the confirmation email regarding this matter. I am still expecting a refund of €59.99 to be credited back to my PayPal account. Please confirm the receipt and handling of this complaint via email. Best regards, B. Micka

Hello, it's really strange that the item still shows as available in the shop. Additionally, I was promised free home delivery for orders over a minimum value. Despite exceeding the minimum amount, I was still charged for shipping, with only store delivery listed as free. I agreed to this, but it's challenging to pick up due to the collection times. This situation is becoming quite inconvenient. Best regards, K. Trautmann.

Hello, I am wondering why I can't apply my Glamour discount code GLAM20 to this order? Thank you for your response, Silvana Mango.com Hello Silvana, Thank you for shopping on Mango.com! You will soon receive an email with details about your payment through Klarna. We are currently preparing your order, and it will soon be shipped from our warehouse (you will receive a notification email about this). Best regards, Your MANGO Team Order Details: Shipping Method: Delivery to your residential address Shipping Address: Silvana Lübke Obere Parkstr, 8 [redacted] Sundern Germany Billing Address: Silvana Lübke Obere Parkstr, 8 [redacted] Sundern Germany Order Number: CA6Q1Z Estimated Delivery: 1 to 3 working days Coat bartoli ref. [redacted]09 Size S Color € 79.99 Subtotal € 79.99 Shipping Free TOTAL € 79.99 *Prices include taxes

I have been playing on Crazy Ones for a while now. I have $[redacted]+ and $[redacted]+ waiting to be deposited into my PayPal account. The payment has failed multiple times, instructing me to wait up to 50 hours before trying again. Despite my attempts to contact customer service, I have not been successful. I am eager to receive the money owed to me. My PayPal and Crazy Ones account is under the email [redacted], and my name is Jodi Fairfield. My billing address is 16c Oaks Crescent, Chapel Ash, Wolverhampton, West Midlands, WV3 9SA, UK. I kindly request prompt resolution and an update on the situation. Thank you for your attention to this matter. Jodi F.

Hello, I made a purchase at Mango Outlett Zweibrücken on July 16, [redacted], for €9.99. Unfortunately, there was an issue with the payment terminal, and the amount was deducted twice from my bank account. I contacted the store in Zweibrücken multiple times by phone at 0[redacted][redacted] to request a refund. The salesperson I spoke to asked for my IBAN number and assured me that the refund would be processed. I provided my bank details on August 5 to [redacted] but have not received the refund yet. I kindly ask for your assistance in addressing my request and updating me on its status. I can provide any necessary proof of purchase. Thank you in advance for your help. Christel L. Tel [redacted] [redacted] [redacted] [redacted]

On November 29, [redacted], I purchased a bag on the Mango India website and paid $[redacted] via credit card. However, I have not received any shipping information yet, and the status shows as unfulfilled. It has been over a week since I placed the order, and despite attempting to contact them through email and phone, I have not had any luck. The customer care number keeps cancelling mid-call. I urgently need the item to be shipped or would like a refund if shipping is not possible.

Hello, I am from India. About a month ago, I placed an order for a handbag with the order number [redacted] and made the payment. Unfortunately, I have yet to receive my package. When I contacted customer support, they mentioned 'logistics constraints' as the reason for the delay. I am disappointed that Mango accepted an order they couldn't fulfill. This experience was unexpected from a reputed company. I kindly request to cancel my order and initiate a refund.

I am writing to express my disappointment with the quality of the trousers I purchased from the Mango store in Cairo/Egypt Festival City Mall on April 25th, [redacted] at 6:30 pm. After the first wash, the color of the jeans changed in different areas despite following the washing instructions. I unfortunately do not have the invoice as it was not kept, but I have provided the credit card transaction details and the specific date and time of purchase for your reference. I kindly request for your assistance in resolving this matter regarding the quality of the trousers as visiting the store did not yield a satisfactory result. I hope for a professional and supportive response from your team to address this issue promptly. Thank you.

I recently placed an order on shop.mango.com and updated my address. After placing the order, I noticed that my old address was still listed. Despite contacting them to change it and requesting to cancel the order, they're unable to make any adjustments. It's frustrating as I now live in a different state. I hope they can resolve this issue and refund my money soon. Thank you.

Hello, I'm reaching out because my order DE1NZ5 was noted as delivered on Jan. 07, [redacted], however, I have yet to receive it. After contacting ONTRAC and logging an inquiry, I am still awaiting their response regarding the matter. According to ONTRAC, the package was supposedly left at our front door, which is situated behind an unlocked entry gate up our driveway. I have received an email response from the shipping company, acknowledging my concerns about D[redacted][redacted]. They have initiated an investigation that should be resolved within 2 business days. If the matter persists beyond this timeframe, they advised me to reach out to the seller for further support. For the latest tracking updates, I am directed to visit www.LaserShip.com or www.Ontrac.com. Thank you, A.

I recently got an order from Mango that included three items: 1) Cargo pants, 2) a striped blue and white vest (XL), and 3) the same striped vest as in #2 (XL). I mistakenly received two of the same vests and need to return one. However, I cannot find the order number on the My Account page online. It seems it has not been updated. I require the order number to proceed with the return. Can you assist me with obtaining that information?

Good evening, I received my order with tracking number DK76G2 today. The courier mentioned that the package had been tampered with, prompting me to inspect the contents. Regrettably, the bag is missing from the box, although the dust cover and the jeans were present. I am reaching out in hopes that you can assist me with resolving this issue as the bag is meant to complement a pair of shoes for a wedding next weekend. I greatly appreciate your prompt attention to this matter. Thank you, Francesca Moore

Good morning, I would like to inquire about order DOXSUC from 13/08/23 for the linen blazer with cut-out art. [redacted]1. The item on your website is slightly different from the one I received, specifically regarding the closure. In the photo on the site, there is a part overlapping the other, so I expected there to be a hidden button, but the blazer I received has two symmetrical cut-out parts with no button to close it. I would appreciate some explanations on this matter. I hope you will respond. Thank you! Best regards.