Malwarebytes Customer Service Issues

I recently bought the Malwarebytes Premium + Privacy software and paid with my credit card. After installing it, I realized I didn't need the Privacy part. Regrettably, I downloaded and activated a second Malwarebytes Premium program, mistakenly using the same license. I'm hoping to resolve this confusion. Thank you. Darryl G.

Subject: Request to Cancel Malwarebytes Account Dear Customer Service, I am writing to request the cancellation of our Malwarebytes account. Bill Gleason is retiring, and we no longer require your product. Could you kindly process this cancellation and refund any pro-rated funds? Thank you for the excellent service we have received over the years. Best regards, Lauri Rosvold --- From: Bill Gleason <[redacted]> Sent: Tuesday, December 21, [redacted] 8:04 AM To: Lauri Rosvold <[redacted]> Subject: Malwarebytes Dear Lauri, I purchased a 1-year subscription for $[redacted].65 on my credit card on 4/26/21. We would like to end this subscription. Please handle the cancellation process. What steps do we need to take? Thank you, Bill Gleason GleasonDale Finance & Accounting Search Consultants [redacted] [redacted] [redacted] Northland Drive, Suite [redacted] Mendota Heights, MN [redacted] www.linkedin.com/in/billgleason1/

I recently installed the free Malwarebytes system. After Telstra updates, the Malwarebytes system reports an error during scans, saying "Malwarebytes encountered an error while running a scan." I'm unsure how to fix this issue by clearing up the files. Following an update provided by Malwarebytes, the error remains during scans.

On December 20th, I inquired about installing Malwarebytes for Mac on a location other than my hard drive. I am still awaiting a response from Malwarebytes as of December 24th. Any guidance would be appreciated. Thank you.

A charge of $42.30 was mistakenly made on a deactivated credit card belonging to my deceased mother, Virginia Klipstein, who passed away on October 27, [redacted]. Even though the subscription was renewed on November 30, [redacted], both the subscriber and the credit card are inactive. It is necessary for this unauthorized charge to be refunded, and the account should be closed accordingly. For further assistance, please reach out to me, Scott Klipstein, at [redacted]

I manage around 60 computers and need to track the programs and subscriptions linked to my email, [redacted] I am unsure if this is the most suitable way to utilize your services. Our current subscriptions are meant for personal use, but we are considering switching to a business account paid by the company. Could you please advise on the next steps? Additionally, I require invoices for subscriptions purchased between December 1 and December 31, [redacted]. Thank you.

I believe I have been overcharged on my account. I only have one computer and had one subscription. After I ordered Premium and Privacy VPN, I was charged $[redacted].99, which is significantly more than expected. I have been attempting to resolve this issue but have not had any success. This has happened before, and I received a refund for a similar situation with another subscription. I have submitted two tickets regarding this matter, but my problem has not been addressed. Upon reviewing my account, I am confident you will find the error of being charged twice for one subscription.

I have been attempting to cancel my autorenewal on Malwarebytes since November, but the site does not recognize my subscription. I mistakenly thought a discount offer in my email was for my renewal, so I ordered it, only to discover it was not related to my account. As a result, my original subscription was autorenewed at full price through PayPal. Dealing with this issue has been a nightmare, especially during a difficult time as I recently lost my father. I am desperate to resolve this matter but have been unable to reach anyone for assistance. All I need is to have the PayPal charge refunded promptly. I can provide copies of both invoices upon request. Thank you for your attention to this matter. Brian M.

Following a computer crash, I had to reinstall Windows, leading to losing data indicating my paid Malwarebytes Premium subscription. Reinstalling Malwarebytes on the restored PC, I encountered issues when trying to input my paid account key as it was rejected. Despite having Malwarebytes on only two devices, I keep receiving messages about exceeding the device limit. Furthermore, I am concerned about renewing my subscription when it expires without resolving this problem, as I am not benefiting from my Premium subscription post-crash. Malwarebytes, please reach out to assist me in addressing the message indicating I've utilized all available subscriptions when only one device is active. I seek guidance to activate the Premium subscription on the recovered PC that had crashed but is now operational.

I recently purchased Malwarebytes Privacy + for Mac, but due to poor customer service, I decided to cancel my subscription. I encountered an issue while trying to uninstall the software. When trying to uninstall Malwarebytes from the help drop-down menu, it prompts me for a password that it doesn't accept, locking my computer. I have tried multiple times and have also reached out for help without any response. I attempted using their "virtual agent" on the website, but it wasn't helpful. Apple suggests dragging the app to the trash, but I'm not sure if this will completely remove it or potentially cause problems with other protective software. Any advice on how to proceed would be appreciated.

I have encountered issues with the instructions provided, and I am dissatisfied with the customer service received. My objective is to download MalwareBytes onto my new laptop without making an additional purchase, as I have already bought the product. Can someone provide assistance via phone rather than email? Please contact me at [redacted]. I am hopeful for a resolution to improve my perception of the product. Thank you. Pat Turner

Hello, I am experiencing a significant issue. Recently, I received an email from Malwarebytes in English, and due to uncertainty about my subscription date, I mistakenly reordered under the impression that it was necessary to prevent cancelation. Ideally, I would prefer an automated annual renewal moving forward. I kindly request a reimbursement for two orders placed on 17/04 within the legal retraction period: order#[redacted]80 for €34.50 (1st computer) and order#[redacted]21 for €23.33 (2nd computer). I hope you can process these refunds and adjust as outlined in your recent email to avoid double payment. I eagerly await your response. Best regards, JP Pratta +33 (0)6 47 85 37 02 [redacted]

I installed Malwarebytes on my iPad, but when I attempted to scan, the program did not respond. I had no choice but to uninstall it completely. Even when I tried to deactivate it before removing, I was unable to do so. Surprisingly, I received an email saying my subscription was renewed, even though I no longer have the program on my computer. I need the subscription number cb3nx-6pjcb-8fn9k-n3sz7 associated with Irene C. on my iMac deactivated and canceled. I don't recall activating it, but I may have done so while trying to fix the issue.

When I tried to log into my account, I got a message saying, "Account cannot be found." After attempting to create a new account with the same email but a different password, I was told, "User is already registered." My premium subscription has auto-renewed with Order #[redacted]66. To complete the activation process, I must access my account to input my activation key, remove a device, and add a new one. Unfortunately, there isn't a clickable link in my order confirmation email that directs me to my account.

I am experiencing difficulty accessing my Malwarebytes account. The first phone number I contacted turned out to be a scam, and the second one directed me to the website. I'm unable to log in successfully, even though I received an email with a transaction number. The message states that a payment is due, and after having four credit cards compromised this year, I am trying to confirm if I made changes. I require assistance in logging in as both the computer and email seem uncooperative. I have been awaiting an email since around noon, and though I received a second one regarding a password change, the transaction number is considered invalid when entered. Your prompt help would be greatly appreciated.

I purchased a year of premium membership and was charged on my Visa card, but I can't activate it no matter what I do. The support bot they provided is not helpful at all; it just keeps sending me in circles. Although I am registered, I cannot remember the password to my account. Even after downloading the app correctly, I still can't activate it. I tried to cancel on June 25th, the same day I bought it, due to the difficulties, but the charge still went through, and there was no refund. Calling the number was no better; it just redirected me to the website to start the process all over again. This has been a frustrating experience with this company.

Despite my computer issues, I am grateful for this platform. Malwarebytes is blocking me from various legitimate websites, including their own. I am unable to reach out for support as their support page is also blocked. The error messages I see are as follows: "This site can’t provide a secure connection support.malwarebytes.com sent an invalid response. Try running Windows Network Diagnostics. ERR_SSL_PROTOCOL_ERROR" "This site can’t provide a secure connection justanswer.9pctbx.net sent an invalid response. Try running Windows Network Diagnostics. ERR_SSL_PROTOCOL_ERROR" My system is greatly compromised, preventing me from accessing important tasks like email and online banking. I urgently require help to permanently remove Malwarebytes from my computer. Being unable to contact essential services due to this issue is frustrating. Your prompt assistance is crucial as my volunteer duties at church are impacted.

I received a notification that my Malwarebytes Premium + Privacy subscription was automatically renewed. I did not authorize this renewal and need a refund promptly. I am in urgent need of the funds to pay my housing expenses. Additionally, I request the cancellation of any future subscriptions. Thank you for your prompt attention to this matter.

Hello, I bought Malwarebytes Premium less than a year ago and used it before. My email is [redacted] My PC had issues, so I used a temporary one from my PC engineer. The authorization code didn't work on it, so I used the trial version. Now, with a new PC, some websites are inaccessible, even my bank account. I believe Malwarebytes Premium is active, although not sure. It blocks ads, and on some sites, the ads are blocked, which is fine. But some sites, like my bank account, are greyed out, and I can't even change passwords. Any ideas on what could be the issue? Thank you, Avril

I'm a senior citizen in my mid-70s and feeling disappointed after spending hours yesterday trying to install a VPN on my home computer. The lack of assistance is pushing me to consider canceling my account. Despite my efforts to reach a live representative, I keep getting disconnected. I'm uncertain if the VPN has been successfully downloaded. As a non-tech-savvy individual, I greatly need clear, step-by-step guidance. Could you please verify if the VPN is functional on my account? I have requested a refund for the VPN service, but if it's now working, I no longer require a refund. I strongly desire to speak with a customer service representative in person to address my concerns.