Macy's Customer Service Issues

My recent experience with Macy's customer service has been highly disappointing. Over the past two months, I purchased several jewelry items from them, including a ruby, opal, emerald ring, and sapphire earrings. When I brought in the ruby ring for resizing to a size 9, the result was far from satisfactory. The ring lost its original curved shape, now sporting sharp edges that dig into my fingers. Upon contacting customer service, I was informed that the ring was not supposed to be resized according to the website's fine print, which read, "custom ring sizing is not available for this item." However, that does not explicitly state that resizing is prohibited. The lack of accountability and helpfulness from Macy's is truly disappointing, especially considering the amount I've spent there recently. I also have their protection plan for the emerald and opal rings, which seems to dictate how customers are treated. Despite my attempts to resolve the issue and even suggesting a possible discount on another ring, the lack of care and professionalism from Macy's staff is disheartening. Their dismissal of my concerns and unavailability of reasonable assistance has left me regretting my past patronage at Macy's.

I attempted to purchase Ugg slippers (Women’s Ansley Moccasin Slippers in Samba Red, size 11W) at the advertised sale price of $70.00, yet at checkout, the price reverts to $[redacted].00. A separate issue arose during my Christmas shopping at Macy’s in Fashion Place Mall in Salt Lake City. I unknowingly bought Polo tops for my husband and sons, thinking they were regular tops as they were displayed with other clothing. Unfortunately, they turned out to be pajama tops. This unexpected expense was over our budget of around $1,[redacted].00, as we are retired and on a fixed income. Despite this, I loved everything else I purchased. I have been a Macy's customer since the ZCMI days. Due to safety concerns, we rarely visit the store in person. Any assistance with these matters would be greatly appreciated.

I encountered significant issues while using your website to purchase a Valentine's Day gift for my wife. Initially, I tried to order an item with WEB ID [redacted]3, UPC [redacted]2, but received an out-of-stock message preventing me from completing the purchase. Subsequently, I unintentionally placed another order for item with WEB ID [redacted]4, UPC [redacted]29, encountering difficulties applying the Valentine's Day discount and the diamond offer. Due to unclear pricing and discount options, I mistakenly placed two orders due to website glitches. I could cancel the latest order with incorrect pricing but not the previous one, which now shows a delayed delivery date of 2/21 despite initially being labeled as out of stock. I urgently seek resolution and request assistance contacting a customer service representative. Best, A.P.

I recently had an exceptional shopping trip at Macy's in Appleton, WI, which was a pleasant surprise after years of frustrating retail experiences. Generally, I found stores to be disorganized with unhelpful staff, but my recent visit to Macy's was a breath of fresh air. I was greeted with a smile by a clerk upon entering, and the jewelry department staff were friendly and eager to assist. As I explored the clothing department, I was pleased to find the clearance section well-organized and the clerks attentive and polite. Checking out was quick and easy, making it the ideal shopping experience. I hope this positive encounter reflects a new trend in retail service.

I placed an order on January 5th and paid extra for expedited delivery. However, I didn't receive an order confirmation or my product by the promised date before leaving town. After noticing the charge of $58.83 on my credit card on January 8th, I contacted customer service and was informed that the delivery had an issue, leading to the cancellation of the order with a refund promised within 10 days. Despite explaining my situation of leaving Miami the next day, I later received a notification on January 11th that the order was delivered when I was in Atlanta. Following another call, the representative mentioned initiating the refund process since the package was at the location. I clarified the package was at a hotel, I had already left, and was departing the country shortly. The representative assured me the refund would be processed in around 5 days. It's been a month, and I have yet to receive my refund, which is concerning as I purchased with expedited delivery to have the item before my return journey.

I am seeking the phone number for the executive offices of Macy's at [redacted] Market Street in Philadelphia, PA. I contacted Macy's this morning after 10:00 a.m., but was unable to reach a live person. This situation is simply unbelievable! Over the weekend, I attempted to inquire about store hours for an exchange or credit on tops purchased on Friday, but encountered difficulties reaching a representative who could provide this information. Despite multiple attempts, the store hours were not available during my initial call. After navigating through an unhelpful operator, I eventually discovered the store hours on a subsequent call to the same number. The process was incredibly frustrating, with one point even leading to the operator claiming there was no store in Philadelphia. Despite my request to escalate the matter to a supervisor, I was unsuccessful in speaking with anyone further. This entire experience represents a clear example of poor customer service.

I received a broken item without a return paper. I tried to resolve the issue online earlier, but the method wasn't working. The packing inside the box looks good, but could use more padding between the stripes. It's a Marsha Stewart small cake server with a stem to raise it. Could you check another one for proper condition and ensure this item can be mailed? You can find my order in the online sales records for Anne Gallagher. I'll be back at my desk after 7 PM and would appreciate directions on how to reach you. Thank you, Anne Gallagher.

I purchased a Michael Kors coat online on November 19, [redacted]. According to the tracking information, it was delivered to my address, but I did not receive it. I contacted the police, who confirmed that UPS delivered it to the wrong address. I called Macy's customer service to report the issue, as I was paying with Klarna. Unfortunately, Macy's did not stop the payments as requested. I later contacted Klarna, who advised that Macy's could have resolved the issue by stopping the payments. Despite my efforts, Macy's failed to act promptly. I am disappointed that when I called Macy's customer service on Saturday, February 26, I was told I could not receive a refund due to the elapsed time frame. I have the police report number and know the store where the coat was returned (Macy's in Martinsburg, West Virginia). I kindly request a refund for the coat. Thank you. - Jessica W.

I would like to report an issue with my recent online order from Macy's. I ordered a Martha Stewart quilt for $90, but I received a different product labeled with an OEKO-TEX code. It seems like the items may have been swapped since I saw the same faux fur quilt at Walmart for a lower price on Black Friday. Additionally, I am disappointed with a winter coat I purchased, expecting a warm and high-quality item for $[redacted], but received a different Nautica coat lacking insulation. These discrepancies have caused me distress, especially after losing sentimental belongings due to family disagreements. Can you please address these errors discreetly and help resolve this matter promptly? Thank you. Debra H. [redacted] N. 1st St. #[redacted] Wausau, WI [redacted] U.S.A.

I purchased a gold-plated bracelet from Macy's in December [redacted], according to my Macy's credit card records. Initially, the sales representative mentioned I could have it sized through the company, but I opted to do it later. Upon my return two weeks later, a different sales rep cautioned me that resizing might damage the bracelet. After consulting with multiple jewelers, the consensus was that a special cold tool was needed for resizing. As a result, I stored the bracelet and later found it tarnished when I intended to gift it. Returning to the store, I was informed that without a warranty, there was no recourse for the poor quality bracelet sold under false pretenses in the jewelry department. I am seeking a full refund for this unsatisfactory purchase.

While shopping at Macy's in Somerset Collection Troy, Michigan, I found Steve Madden pink sandals in the Backstage kids section marked for $15 each. However, at the register, the cashier said they were placed incorrectly and brought three more pairs with a different price. I asked for a manager after the cashier refused to honor the $15 price. The manager was disrespectful and blamed his staff for the error instead of addressing the issue. As a loyal cardholder, I was disappointed with the poor treatment I received at Macy's.

Upon arriving at Macy's, I was informed that I needed permission to view a ring. After calling for permission and waiting for security, I was shown a $[redacted] ring marked down to about $[redacted]. This experience was quite different from my recent visit to a store in Massapequa where I tried on a $14,[redacted] ring without any issues. While looking at cross necklaces, I observed other customers being shown jewelry without the need for permission or security checks. Despite offering my credit card and license for verification, the sales clerk declined. This made me feel uneasy and unwelcome, something I've never experienced at Macy's before. I ended up spending $[redacted] but left without purchasing the ring I intended to buy. Instead, I went to Saks where I felt more comfortable and spent $[redacted] on a cross necklace. I plan to return the necklace and earrings purchased at Macy's in Huntington as the incident left me feeling unsettled. I respect the need for security measures, but I couldn't help but wonder why I was singled out when others were not subjected to the same treatment.

My name is Stacey Mathis from Orlando, Florida. Two years ago, I bought a Coach bag. After contacting customer service, I was directed to the Coach store to speak with the management, who couldn't resolve the defect. I was then sent back to Macy's, where they insisted it wasn't their responsibility. Despite my loyalty as a Macy's customer for over two decades, I received no help. This treatment is unacceptable. As a business owner, I understand the importance of customer service and respect. I have decided to close my Macy's account and discontinue shopping there. I will also share photos of the faulty product to demonstrate why I should have received assistance. Regards, Mrs. Mathis

I need clarification on my recent order (Order #: [redacted]). The email informing me that my order was cancelled reads: “Thank you for visiting macys.com. Unfortunately, we had to cancel your order due to the inability to verify the information provided for this purchase. We have initiated a payment reversal with your financial institution, and the timeline for the reversal depends on them. We understand there are various purchasing options available and apologize for any frustration or inconvenience this may have caused.” I have tried to repurchase the product, but it is now unavailable. I would appreciate receiving the original product at the initial price. Looking forward to your response. Best regards, L.J.

I placed an order with Clinique under order# [redacted]. When I received a second email regarding the shipment, I noticed that one of the gift items was incorrect. I should be eligible for both the overnight mask and the tote, however, the email only showed two overnight masks when I had selected both the mask and tote. I am also concerned that I may have provided the wrong security code for my Macy's American Express card ending in ...[redacted]. I attempted to explain this issue through live chat, but I got disconnected while typing my message. I have been unable to reconnect through the chat and the phone line 1-[redacted] has been busy for several hours.

I have been a loyal Macy's customer for a long time and most of my clothes are from there. The customer service at the Baybrook Macy's in Friendswood, TX is disappointing. The cashiers are often unwilling to try multiple coupons, even when asked. Today, a birthday coupon worked when they finally tried it. I found the Almeda Mall Macy's in Houston to have much friendlier cashiers. The lack of clear lines and proper directions for customers at the Baybrook Macy's made my experience confusing. Despite standing in line, another customer was helped before me without any explanation or clarification from the staff. The layout at the south checkout center is clear, but the southeast exit needs better signage and direction for customers. Cashiers should ensure customers know where to stand and be served fairly, especially when there is no rush. I hope for improvements in customer service. Thank you for your attention.

I recently had a frustrating experience trying to order online. I reached out to a customer service representative at [redacted]. Unfortunately, there was a communication issue during the call. I tried calling back to request a US-based agent or someone with better English skills, but unfortunately, I faced similar difficulties. My goal is to order seven of the same item online and utilize all available discounts for Platinum card holders. If possible, I would appreciate any assistance you could provide.

Your online service experience has been extremely frustrating. It is evident from numerous complaints that many others share this dissatisfaction. My wife and I encountered a lengthy ordeal trying to resolve an issue with an online furniture order. After struggling for over 35 minutes on Saturday, we later discovered from a confirmation email that the order was incorrect and unavailable. Seeking assistance on Sunday added another 45 minutes to our wait, compounded by language barriers with four different service reps. Unfortunately, due to the errors, we had to cancel the order and endure complications with our account. Following a misguided phone call regarding an unintended order mix-up, I faced further challenges placing subsequent orders online. The lack of clarity regarding the account lockout was perplexing during an unhelpful online chat session. The scarcity of the desired items for Christmas gifts further tainted our experience. It's disheartening how Macy's shopping journey has deteriorated, leading us to consider alternative retailers.

I had a frustrating experience with a recent pickup order at the Lakeside location Macy's. I placed the order for my husband, listing his name as the pickup person. When he arrived, they unexpectedly asked for his driver's license number, which was unnecessary. Given that curbside pickup was an option, this was uncalled for, especially for an item priced at $[redacted]. As a platinum cardholder, I was disappointed to be treated this way. To add to the trouble, I was disconnected on the phone with the store, although I was not overly upset. It took multiple staff members and a manager to locate the item, as I had received two emails about it already. The jewelry department staff even mentioned the license number was for security reasons, which was confusing. Thankfully, after the manager intervened, the item was found under my husband's name. I am left wondering about the quality of employees working there.

This week, I faced issues with Macy's. Ordered 2 rugs expecting 2 free pillows with each, but did not receive them, and they refused to honor the promotion. One rug was damaged, so I'm sending them back. Surprisingly, the products are no longer listed on their website. Additionally, I purchased a hoverboard from Kohl's at half price in black, but received a hover fly cart instead, which was not even on their website, priced at $69 without LED lights. They claimed both pink and black were out of stock, yet I discovered the pink one available on their site. They allowed me to keep the incorrect item. This experience highlighted why Amazon excels. I posted about this on Facebook.