Macy's Customer Service Issues

I used to enjoy shopping at your store, but I've decided to stop due to your ban on selling My Pillow products. I believe in freedom of speech and think that individuals should not be attacked for their political opinions. Although I don't know Mike Lindell or use his products, I support his right to express his views and operate his business. I shop at your store for the products, not your political stance. Please reconsider your decision, focus on selling quality items, and remain neutral in politics. I would appreciate it if you could return to being fair to all customers. Sincerely, A.G. Email: [redacted]

Subject: Issue with Macy's Credit Hello Jennifer, I wanted to address an issue regarding a $30 promotional credit from Versace at the men’s fragrance counter in Macy’s Philadelphia. I was informed by a staff member that the credit did not have the necessary numbers for the sale, despite not examining the credit on my phone. I wish to promptly resolve this matter and still obtain the Versace promo. I tried calling your office from the store but only reached a recording and left a message. Thank you for your attention to this issue. Gary W.

On December 21, [redacted], I placed an online order for a Shark Rotator at Macy's on sale for $79. I used a Visa Vanilla Gift Card purchased at a local store. Macy's took the money but later emailed about a shipping delay, which I understood. Subsequent emails stated the gift card was invalid, despite them deducting the funds already. I haven't received a refund or the product. I stopped online shopping since. Despite contacting customer service and speaking with a representative, no solution was provided. Disappointed with Macy's, I'm still without the Shark Rotator and $79. Formerly a happy customer, the situation is disheartening.

Dear Customer Repetitive, I recently received my bill statement from Macy's and noticed a mistake regarding the Karen Scott Sport jacket in gray. I had only ordered one, but it appears I was charged for three. The initial payment was made online on Jan 2, [redacted], with the order to be picked up at Montgomery Mall in Rockville, MD. The Reservation # is [redacted]2-[redacted], and the order number is [redacted]. I explained to the salesperson that I had paid online when I picked it up, but I noticed two additional charges for the same item on the same day, one online and one in-store. I kindly request a refund for the duplicate charges and would appreciate your assistance in resolving this matter. Additionally, my online account has been locked for security reasons due to multiple sign-in attempts. Could you please unlock it for me? Thank you for your prompt attention to these issues. Sincerely, V. Song

Today, I was at the Macy's store in Wenatchee, Washington and noticed a young person, around 12 years old, working as a secret shopper in the men's section. I found this situation confusing and disrespectful. I believe it is important for corporate to investigate the legality of hiring individuals under 18 years old for such roles. Thank you.

I recently purchased an 8-piece queen bedding ensemble. Unfortunately, I am highly dissatisfied with the product. There was no order number included, and the item received is of poor quality. The bedding is thin, cheaply made, and does not fit my queen bed properly. The dust ruffle is too short, barely reaching the floor, and the comforter is small, more suited for a full-sized bed than a queen. Regrettably, I washed the bedding before realizing these issues, making a return challenging. Despite being a clearance item, I believe it should meet reasonable quality standards. I would appreciate a refund and can return the product if a mailing label is provided. Thank you for your attention to this matter.

Good afternoon, I purchased a dining room set with a cabinet several months ago under Salescheck #[redacted]0 Order # [redacted]. Despite multiple calls to the delivery service at 1-[redacted], I have not received any of the products ordered. The delivery has been delayed, and no one seems to know where the items are located. We are eager to receive the set and have been unable to find a similar one. Some parts are reportedly in the warehouse, but there is no clear information on the rest of the set. Macy's is a reputable company, and I hope they can assist in tracking down the items and resolving this issue promptly. Thank you. Sincerely, Mark S.

I had a terrible experience with your online service. I purchased 3 sets of sheets - 2 full and 1 queen. Upon receiving the queen set, I discovered that the 2 full sets were canceled and not re-ordered. Initially, I called to place the order for 3 sets but requested not to charge it to my Macy's card. However, it was charged mistakenly, leading to the cancellation. Although the customer service representative re-ordered the queen set, they failed to re-order the 2 full sets without any explanation. It took multiple attempts and some challenges with the customer service team, but eventually, I managed to place the order for the full sets. The order number for the received queen set is [redacted]. I prefer shopping at Macy's over Amazon but improving your customer service is essential. Thank you.

#1: I purchased a headboard from Macy's online. Less than a month later, I noticed it was listed on their website at a lower price. When I called to request a price adjustment, I was informed that it needed to be within a 10-day window. I believe this is too short of a timeframe. I would have appreciated receiving the price difference. This experience has made me hesitant to make future purchases from Macy's, even though I already made this one. #2: I bought a white 3-tier shelf from Macy's, but it arrived damaged with cracks in the wood at two places. Attempting to return it online, the website allowed me to generate a return label. However, upon bringing it to the store, I was informed that furniture items cannot be returned that way due to store policy. Frustrated, I had to take the shelf back home. After contacting Macy's, I was initially told it wasn't considered a furniture item, which was absurd. Eventually, after further discussion, arrangements were made for UPS to retrieve the damaged shelf. The experience compared to other retailers like Amazon and Wayfair has left a negative impression on me. The high prices at Macy's also contributed to my decision to purchase the same shelf elsewhere for a much lower cost. This ordeal has led me to reconsider shopping with Macy's in the future.

I ordered a necklace from Macy's intending it to be delivered to the Rockford store, but it was sent to the Chicago store instead. Unable to retrieve it from Chicago, I went to the Rockford store seeking a solution. However, they informed me they couldn't transfer it and advised me to reorder it to be shipped to my home. I complied, ultimately receiving it late for Christmas. Surprisingly, while I was charged for the original necklace, it never arrived. The necklace was paid for using my Capital One card, and on January 19, I was charged for two, receiving only one. Reservation number: [redacted]. My phone number is [redacted], and my name is Larry French. Old: 12/31/[redacted] - New: 12/19/[redacted].

My recent visit to Macy's at Wolfchase Galleria in Memphis, TN was extremely disappointing. I went to purchase a bathing suit and shirt, but encountered a rude representative at the register. Without informing me, she left to find a bathing suit with a tag, leaving me confused. When I followed her, she was disrespectful and uninterested in my concerns. I explained why I wanted the untagged bathing suit, but she was dismissive and insisted on the tagged one. Her attitude and tone were unacceptable. Despite completing the transaction, I felt compelled to share this experience. Employees like her should not represent the company. It's crucial to have staff who excel in customer service. This encounter tarnished my shopping experience, and I hope to see improvements in the customer service at Macy's.

I had a furniture delivery appointment yesterday, but the driver couldn't make it up our hill and couldn't deliver the items. I want the delivery to be rescheduled for either Saturday, March 27, or Sunday, March 28. My son needs the furniture to sleep on, and he's currently sleeping on the floor. The appointment I have for April 3 is too late. I prefer Sunday for the delivery and a smaller truck due to the hill. I am frustrated with the lack of communication and want to speak to someone directly. Thank you.

I recently visited the Friendly Center Macy's store in Greensboro, NC after not being there for over a year. My intention was to purchase bras, but I struggled to find any assistance in the department. After navigating the disorganized area, I headed to the shoe section and was surprised to see a new self-service display resembling a DSW shoe store. This shift from personalized service to self-help left me feeling disappointed. The store no longer exudes the charm of a traditional department store where shoppers receive individual attention and feel valued. Instead, the new layout gives off a chaotic vibe. With just one checkout counter at the front, the overall experience has lost its special touch. This change not only detracts from the overall retail experience but also encourages customers to prioritize price over quality. I urge Macy's to reconsider its approach and focus on enhancing the customer's shopping experience by elevating their standards.

Hello, my name is Esther Hadassa Shabalina. I purchased a Tahari Fox Fur Trim Maxi Puffer Coat from Macy's online for $[redacted].97 on December 7, [redacted] (Order number: 21 3[redacted]). Unfortunately, the coat did not fit me properly as the sleeves were too short. I tried to return it to my local Macy's store on March 2, before the return deadline. They advised me to contact the service department for a return label, which I promptly did on the same day. I shipped the item back with tracking number 1ZE262Y1[redacted]. However, I recently received the coat back, claiming the return time had expired, which is not accurate. I am seeking a full refund as the item is in good condition but simply doesn't fit me. I have attached the purchase receipt and shipping tracking number for your reference. Your help in resolving this issue is greatly appreciated. Sincerely, E. Shabalina

Hello, my name is Катюша. I purchased a coat from Macy's, the Tahari Fox Fur Trim Maxi Puffer Coat, for $[redacted] plus $15.97 tax, totaling $[redacted].97. On December 7, [redacted], the item was delivered, but unfortunately, the sleeves are too short, and the coat does not fit me properly. Due to the holiday season and the pandemic, I attempted to return the coat to my local Macy's store on March 2. However, I was instructed to contact customer service for a return label to send it back to the warehouse, which I did on March 2, before the return period expired. The tracking number for the return is 1ZE262Y1[redacted]. Recently, I received the coat back with the explanation that the return time had expired, which is not accurate. I am seeking a full refund as I returned the item on time and there are no issues with it; it simply does not fit me correctly. I have attached the receipt and the shipping tracking number. I appreciate any assistance in resolving this matter. Thank you. Sincerely, Катюша.

Hello, I am Mary, a customer at Macy’s at Westfield University and Broward Mall. I needed to return a Tommy Bahama shirt that my daughters had purchased last year in November from the Orlando Macy’s for their dad's birthday. When I approached customer service, Cecilia checked the system and said it was not on file despite the ticket and return tag being attached. I asked for the manager, Beatrice, but had to wait over 45 minutes for the store manager, Ketty, to arrive. Ketty also informed me that the shirt couldn't be returned in a rude manner. I explained I had worked in customer service for 20 years and never treated a customer this way. Eventually, another associate found a similar shirt and resolved the issue. I am disappointed by the lack of proper customer service and rudeness I encountered. This experience has made me reconsider shopping at Macy’s in the future. Thank you for your understanding. Have a wonderful day, Mary.

Hello, my name is Esther S. I recently purchased the Tahari Faux-Fur-Trim Hooded Maxi Puffer Coat from Macy's online. Order #[redacted] for a total of $[redacted].97, including tax. Unfortunately, the coat did not fit me properly, with the sleeves being too short. I attempted to return it within the deadline of March 7, [redacted], by sending it back on March 2. The store advised me to call for a return label, which I promptly did. I received the coat back after a few days, stating the return time limit had expired. I am looking for a full refund as I returned the item on time and it is in good condition. I can provide the receipt and tracking number for the return if needed. Your assistance in processing my return would be greatly appreciated. Thank you, Esther S.

I went to the Macy's store in Baton Rouge, Louisiana on April 12th, [redacted] and bought the Carolina Herrera Good Girl Body Cream. After getting home, I realized that the lid is extremely hard to unscrew. Despite contacting customer service and being informed about the return process, I found it inconvenient as I live in a rural area. The representative's response was not very helpful, and I was disappointed with the customer service experience. Although I will keep the product due to the hassle of returning it, I am unlikely to make future purchases from Macy's. Sincerely, J.J.

I have been attempting to make a purchase today but have encountered difficulties both online and with customer service. After spending an hour on hold, I am still unable to place my order as I am experiencing technical difficulties preventing it from going through. Although a previous order went smoothly, the current one is not processing despite trying on multiple devices and ensuring my WiFi connection is stable. I urgently require these items, especially since the sale ends today. I am hopeful that someone will reach out to assist me in securing the sale price for my order. Thank you. - JC.

Dear Sir/Madam, I placed an order last night on May 2nd to take advantage of the amazing Family & Friends sale. My order number is [redacted]. Unfortunately, my order was canceled, which was very disappointing :( I spoke with one of your representatives 30 minutes ago who mentioned that some of my provided information did not match what you had on file. I might have accidentally made an error with my information, but I do not think I should miss out on the sale price and not receive my order if all the information is verified. The representative indicated that he could not assist me, which I found unacceptable and poor service. I am unsure why he could not place the order over the phone after verifying and processing it. Please advise. Kind regards, Gail R.