MAPFRE Insurance Customer Service Issues

Hello, My name is Razieh Rahmati Ghanad, and I currently reside in Sweden. I own property located at Calle Perseo, Block 7, Apartment [redacted], Torrevieja - Alicante. I reported water damage in my apartment to the Administration (Camara de gestion de la Propiedad Inmobiliaria) of our community Urb. Balcon de Torrevieja during my visit to Spain on June 12th, [redacted]. The community's workers were supposed to repair the roof and the wall cracks. In July, they claimed that the roof had been repaired. However, in September, when MAPFRE sent a carpenter and painter to fix the water damages inside my apartment, the roof began leaking again during heavy rainfall on September 12th, [redacted]. I have spent two months and money on two trips to Spain, only to find out that the roof was never adequately repaired. I am deeply concerned about my property's condition. The workers and Administration have been dishonest with me, failing to disclose the truth about the roof repair. I would appreciate prompt assistance in resolving this issue. Best regards, Razieh Rahmati

Subject: Payment Confirmation from MAPFRE Insurance Company Dear Rima A., Thank you for your recent payment to MAPFRE Commerce West Insurance Company. Below is a summary of your payment details: - Policy Number: ACPA[redacted]32 - Mailing Zip Code: [redacted] - Payment Date/Time: 2/18/[redacted] 9:15:57 PM (ET) - Payment Amount: $[redacted].35 - Method of Payment: Visa ending in ****[redacted] - Confirmation Number: 00228A Please retain this email for your records. If you have any questions, feel free to contact customer service. Please do not reply to this email, as it is an automated confirmation. Thank you for your payment, and we appreciate your business. Sincerely, MAPFRE Insurance Company