Lycamobile Customer Service Issues

My WhatsApp is not accessible since it requires a mobile number for verification. The issue is the number in question is from my time in England and I am currently in India, so I am unable to receive the verification code. The number is +44 [redacted]. I would appreciate it if someone could call this number to check if it's still active. If not, contacting the carrier, Lyca Mobile, would be helpful. I urgently need the OTP being sent to this UK number, which I have with me but cannot receive in India. I have been using this number exclusively for WhatsApp since relocating to India. Accessing these chats is crucial as they contain vital information. Your assistance is greatly appreciated.

Dear Lyca Company, I accidentally left my Lyca sim card with contact number [redacted]53 in India during my recent visit to my native place. The number is important as I have shared it with friends and officials in Portugal. I urgently need this number but cannot retrieve it from India. I kindly request your assistance in issuing a duplicate sim card. I can provide the email you sent me during the activation process as proof. I hope for a swift and positive response from your end. Thank you.

I have been an O2 customer since the beginning of the year, and in the last 24 hours, someone has stolen my SIM number and transferred it to your service (this should show up as registered within the last 24 hours). I contacted O2, but they advised me to reach out to your team. The SIM was purchased from a company called Easydigits.co.uk. I believe I have been a victim of fraud. I am uncertain about what steps to take, but I urgently require my SIM number to be cancelled with your service as it has been stolen and changed without my authorization. Unfortunately, I no longer have access to the number as it was taken from me. I had access to it yesterday, and suddenly my SIM has been blocked on my end and transferred to your service. The number in question is: [redacted]7

I recently purchased the Lyca £20 bundle for a new SIM card, as it seemed like the best deal at my local shop. However, upon trying to activate the bundle at home, I encountered issues and reached out to customer support the next day. Surprisingly, I was informed that I had used up all my data during the activation attempts and would not be refunded because I should have turned my data off, a step not mentioned in the instructions. This experience has left me dissatisfied with the service provided by this network provider. I had to spend my fuel money on an alternative SIM deal, which now puts me at risk of not having electricity by the end of the week. It is crucial that I receive a reimbursement promptly. You can reach me at my new contact number, [redacted]8. Thank you. - S. Wakeling

I have been experiencing issues with my Lyca SIM ([redacted]0) not being detected in either of my phones for the past couple of months. I contacted your customer service, and they advised me to adjust the network settings, but the problem reoccurred after two days. Even after restarting my phones, the SIM is still not being detected. I have decided to switch my network to O2 and would like to request the PAC number so I can keep my current phone number. Thank you.

My phone number ([redacted]) has been disabled, and I'm not sure why. This situation is causing me a lot of anxiety because I use this number for my accounts and bank verification. It's very inconvenient for me to change it, so I'm hoping to understand why it was disabled and have it unblocked promptly to resume normal use, especially for SMS verification codes. Your assistance in resolving this matter is greatly appreciated. Thank you.

My phone number ending in [redacted] has been disabled, and I am unsure of the reason behind it. This situation is causing me a lot of stress as I rely on this number for numerous accounts and banking purposes. Changing the number would be very inconvenient. I kindly request assistance in understanding why my number was banned and ask for it to be unsealed promptly so I can resume using it without any issues, especially for receiving SMS verification codes. Your prompt help in resolving this matter would be greatly appreciated. Thank you for your assistance in advance.

Subject: Issue with Lycamobile Services - Request for Assistance Dear Customer Service, I am writing to address two unfortunate experiences I had with your mobile service. On December 31, [redacted], I made a £5 top-up for my Huawei mobile ([redacted]9) using my bank debit card online, which was reduced to £5.02 by 3 pm. Surprisingly, the next day, without making any calls, my balance dropped to .02, with my bank statement showing the £5 deduction on January 3, [redacted]. Similarly, on June 22, [redacted], I tried to avail of the £5 Lyca offer for 30 days, which includes [redacted] minutes of foreign calls, for my other mobile ([redacted]7). However, this package was unavailable for use. When I raised my concerns to the customer service representative, I was questioned about my payment and asked to provide a bank statement as proof, which I obtained from Lloyds bank but could not follow up due to a sudden hospitalization. I kindly request your prompt investigation and a favorable resolution considering the discrepancies. Your assistance in resolving these matters would be greatly appreciated. Thank you for your attention to this matter. Warm regards, Nadaraja Navaratnarajah

Dear Lycamobile Customer Support, I am reaching out regarding a problem with my sim card. I have tried numerous times without success to register my sim card on the network. Each time I attempt to make a call or send a message, I am met with an error message stating "sim card is not registered to the network." I have ensured that my phone settings are correct and that the sim card is properly inserted. Despite these checks, the issue persists, rendering my phone unusable for calls or messages. This inconvenience has been significant, and I am hopeful you can help me resolve this matter. Any guidance or troubleshooting steps you can offer to assist in registering my sim card on the network would be greatly appreciated. Number: [redacted] Thank you for your attention. Sincerely, Saraswati A.

1: I am having trouble making calls to America from Thailand. How can I go about making an international call from here? 2: What specific information do I need to include when making a call to America from Thailand? 3: Why is texting so costly, are there no free text options available? How can I send free text messages to my friends in America from Thailand? 4: Do I need to top up my balance every month even if there is still credit left? Does making a one-time recharge extend the validity period, or does a larger recharge amount mean a longer validity period? Thanks for your assistance.

After being overseas for six months, my number and SIM card have stopped working. I purchased a new SIM card, activated it, and requested to transfer my old number, which I have been using professionally since [redacted]. However, despite being informed that my old number has been transferred to the new SIM card, my phone now shows no network, and when calling my old number, [redacted], it still appears as disconnected. I have been in communication with Lycamobile customer service via phone and email, and despite their assurances that the transfer was successful, my new SIM card is not working, and my old number remains inactive. It has been over 20 days, and I urgently need assistance from the technical team to have my number activated promptly.

Hello, I purchased a LycaMobile SIM with 4GB of data on April 20th and added €10 of prepaid credit on April 22nd. I registered the SIM online on the same day. Despite this, I am unable to make calls or use the internet. Instead, I keep receiving messages prompting me to "sign into the LycaMobile network." I've also tried setting up WhatsApp without success due to registration issues. I am currently in Berlin, Germany, and I am frustrated that I cannot connect with my family and friends locally and internationally. My SIM number is +[redacted][redacted]. Thank you for your assistance. Best regards, Ayodeji O.

Hello, My LycaMovil cell phone was stolen tonight at a train station in Granollers, Spain. I attempted to contact the Lyca customer service center at +34 [redacted]21 but a recorded message stated that the service is only available after 9am, not after 9pm. I also reached out to Selecta, an icon on your website that is supposed to provide assistance, but they informed me that they no longer work with Lyca mobile. The information stored on my cell phone is quite valuable, including my bank details and residence permit documents. Is there a way for Lyca to assist me in blocking my number +34 [redacted]71? Thank you, M.V. Email: [redacted]

Hello, my phone number is [redacted]. I registered on April 11th. I could make and receive calls on the first day, but on the second day, I have been unable to do so. Despite recharging $23 for a 3-month international unlimited plan and $19.95 for one month with a credit card, I am still facing issues. I have not been able to make any calls, which is frustrating. I would appreciate assistance from someone who can speak Chinese. Thank you.

Dear LycaMobile, I recently purchased a new phone number, [redacted], on April 11th. After an initial recharge of $23 for unlimited international plans, I then linked a credit card for a $19 top-up. Unfortunately, on April 12th, I discovered that my calling function was disabled. After several attempts to reach customer service, I was informed that the top-up feature had been turned off. I am requesting immediate activation of my mobile phone. I will provide the credit card details used for top-up privately. Thank you for your assistance. Sincerely, Junhua Z.

I am extremely frustrated with the service I have received. I sent an email and filled out a form yesterday, but I can't speak to an adviser because there is no option on your calls. I was charged £30 for calls that lasted only 29 minutes and 25 seconds from my Lyca number ending in [redacted], which I topped up last Wednesday, 26/7/. Additionally, yesterday, on the 31st, I topped up £10 to make some calls, but my balance showed zero after just 21 minutes and 39 seconds of usage. This seems highly unfair and like an exploitation of your customers by Lyca. I am requesting a refund of my minutes amounting to £40 as there is no logical reason why I should be charged £30 for calls that lasted less than 30 minutes. It is incredibly frustrating that my complaints are being ignored, and I have been unable to receive any help from your customer service line.

I located my stolen phone at LYCA MOBILE right before they closed. I returned the next morning and was told to wait for the owner, as I have Verizon as my carrier. When the owner arrived, he denied any knowledge of my situation. Despite tracking my phone to the store, I noticed a sign advertising phone unlocking services. Unfortunately, overnight the signal from my phone was lost within the store. The individual in charge worked on phones and suddenly my phone vanished. I am determined to pursue this matter further. You can reach me at [redacted] or [redacted]. This seems to be a recurring issue for the community, and I am committed to resolving it.

Hello, My name is Karishma Chaganlal, currently in Spain. My SIM card has been without network coverage for the past three days. I have contacted customer service four times using other phones to report this issue, but it remains unresolved. I am feeling exhausted and disappointed by the service provided. My phone number is +[redacted]99, but since it is not working, please reach me at [redacted]5 to address and solve this matter promptly. Whenever I travel outside the UK, I encounter this problem. Hoping for your assistance and call. Thank you.

Hello, I'm Arjun Chopra, reaching out regarding the activation of my recently purchased eSIM for my studies at Coventry University as an international student. Regrettably, I realize the eSIM for Lycamobile UK can only be activated within the UK. I unintentionally tried to activate it from India, resulting in failure. The option to "delete eSIM" is presented, advising to contact the network provider for a new eSIM. I kindly request a new eSIM with the same mobile plan for activation upon my arrival in the UK. If that's not feasible, I'd like to cancel the plan and request a refund of the 5 pounds paid. Below are the details needed for the issuance of the new eSIM: ORDER ID: ORD88D7D[redacted] PUK CODE: [redacted]8 ICCID: [redacted][redacted]26 I appreciate your assistance and await your response. Thank you.

I have been attempting to contact your customer service team with no success. The option to speak to a representative by pressing 9 does not work, and the website links are also unresponsive through multiple devices. I am seeking to cancel all services with Lyca. Despite my efforts online, through email, and by phone, I have not been able to achieve this. I kindly request confirmation that all services have been canceled as I no longer wish to continue with Lyca. Thank you.