Little Caesars Customer Service Issues

On Friday, December 17, I purchased 2 Deep Deep Dish pizzas from your Main Street location in Worcester, MA. However, upon taking my first bite of the pepperoni pizza, I noticed it had no sauce. The cheese pizza also lacked sauce. Both pizzas were essentially just cheese and bread. I contacted the store asking for a remake, but Maria was unhelpful and stated she couldn't assist as I had the pizzas. I requested a refund or a replacement, but Maria mentioned her manager, Ali, would reach out. It's now Tuesday, January 4, and I haven't heard from Ali despite contacting the store and customer service countless times. I'm disappointed and seeking either a refund for order number [redacted] or a gift card to replace the pizzas. Thank you for your attention to this matter.

I have made numerous attempts to contact customer service with no response or refund. On December 19th, I placed an online order with little Caesar's but upon arrival I was informed they were out of ingredients and couldn't fulfill my order. I was advised to contact customer service for a refund. After multiple calls, I spoke to a representative on December 20th who assured me I would get a refund. However, I have not received it yet. Despite leaving a voicemail with my contact details, I have not heard back from them. It is now January 7th, and the lack of communication and delay in refund has been frustrating. This experience has led me to reconsider ordering from little Caesar's in the future. If I do not receive a resolution soon, I may have to explore legal options to retrieve my $23.

I have contacted customer service numerous times without any response or receiving my refund. I made an online order on December 19th in the evening and waited nearly an hour before being told the order was not available due to missing ingredients. When inquiring about my refund, I was directed to call customer service. The next morning, on December 20th, a representative assured me I would receive my refund. Despite multiple attempts to contact customer service, encountering long wait times, and leaving a voicemail, I have yet to get a resolution. It is now January 7th, and I am still waiting for my refund without any communication. This experience has been frustrating, especially as a mother of four who frequented this restaurant for pizza and wings. If the refund is not processed promptly, I may have to consider legal action to address this issue regarding the $23 reimbursement.

I work at Little Caesars in Conway, South Carolina on Highway [redacted]. Since starting, I've noticed several unprofessional behaviors affecting both customers and the managers. Kenny Wilson, the dough maker, has been seen using drugs like meth on the premises. Another manager, Haley Wise, has been neglecting phone calls and showing rudeness towards drive-thru customers. I've raised concerns previously about Haley, but was misled that she had quit. Also, there is a group chat managed by Stuart, the store manager, where drama among employees is surfacing. Despite bringing up these issues, the store manager has not been addressing them effectively. The atmosphere in the store drastically changes around another manager named Nathan. Monitoring the store through the cameras might help shed light on what's happening. It's clear that action needs to be taken to improve the situation.

I placed an order on January 10th for delivery from Little Caesar's through their website. DoorDash was the delivery service assigned to my order, and I was monitoring the Dasher's progress. Around 5:48pm, the Dasher marked the order as delivered. Despite leaving instructions for the order to be left on the front porch, it was not there when I checked. My attempts to contact the Dasher were unsuccessful. Little Caesar's advised me to reach out to customer service. However, my numerous attempts to contact them were fruitless - most calls were busy, and the few times I got through, I was placed on hold for over 20 minutes only to have the call drop. Today, on January 11th, I am still facing difficulties reaching customer service. The line is consistently busy, and I have not been able to speak with anyone about my undelivered order or obtain a refund. I am extremely dissatisfied with the customer service experience at Little Caesar's, as I have spent significant time making calls without any resolution regarding the missing food.

I ordered delivery on January 10th, but the store was closed when the doordash delivery arrived. Customer service promised a refund to my card. I reached out to other nearby stores, but they couldn't help. I had to reorder online, and then called in for pickup as a last resort. Even then, my Pepsi was forgotten. After several attempts to contact customer service about the refund, no money has been returned to my card. I urgently need this to be resolved. Thank you for your help. - Tiffany S.

I placed an order expecting it to be ready in 35 minutes, then proceeded to order through the app. When I arrived at the store after 35 minutes, I found a long line with the door locked. A worker informed me to go through the drive-thru window for my pizza. Despite explaining my app order and waiting for about 50 minutes, I was still directed to the drive-thru. I mentioned needing a refund as I was running late for work, and the worker mentioned someone would call me back after I provided my phone number. Unfortunately, no one called back, and my order totaled over $40.

I am reaching out regarding an issue with my recent pizza order. Yesterday, I received the wrong order - instead of the ExtraMostBestest® Pepperoni Slices-N-Stix I ordered, I received a classic pepperoni and classic cheese pizza. Upon contacting the delivery person right after the delivery, I was informed that they simply delivered what was given to them. When I contacted the store, I was rudely told to pick up the correct order myself, which I couldn't do since I opted for delivery and paid for it. Despite being promised a refund, I have not received either the pizza I ordered or the refund. I am quite frustrated with this experience. Order Details: Store Information: Little Caesars Pizza [redacted] E. Colonial Dr. East Colonial Plaza Suite [redacted] Orlando, FL [redacted], US Order Number: [redacted] Store Order ID: [redacted] Customer Name: Sharon D Delivery Date Time: 02/20/[redacted] 08:24 PM - 02/20/[redacted] 08:29 PM Date of Sale: 02/20/[redacted] 07:45 PM Website: www.littlecaesars.com Authorization Code: [redacted] Transaction Type: EPay

I am seeking a refund for the pizzas I ordered but couldn't pick up due to car troubles. I had to have my car towed, preventing me from getting to your store. The helpful "Lea" at your 1479A Mentor Ave., Painesville, Ohio [redacted] location assisted me during this time. I kindly request a $15.99 refund with confirmation number [redacted]. Additionally, I wish to inform you that the nearby Little Caesars, just 3 minutes from my apartment at Mentor on the Lake, Oh. 44[redacted], has permanently closed. The closure was possibly due to staffing issues. There is a demand in our community to reopen the store/drive-thru. Please feel free to contact me at my home number [redacted] if more details are needed. Thank you.

I had a negative customer service experience at Little Ceasars on Saratoga and Weber in Corpus Christi, Texas. The female manager, Alyssa at store #[redacted], displayed a rude attitude towards customers in the drive-thru. She ignored orders, made customers wait excessively at the window, and appeared disinterested. An employee mentioned that a coworker quit due to her behavior. This poor service led to long waits, customers leaving without being helped, and an overall unpleasant experience. It's disappointing to see this type of conduct from a manager representing the company.

Yesterday, I received an incorrect order from the restaurant and when I tried to contact them about it, I couldn't reach anyone by phone. Today, when I called, the manager refused to replace the order. I am requesting a refund of $17.99 or a new pizza from a different location. The order I received was missing the thin crust with extra sauce, half pepperoni/sausage and half mushroom/olive toppings. My husband attempted to resolve the issue by accepting the incomplete order, but due to language barriers, it was challenging. I would prefer not to return to the Rancho Cordova store due to the unpleasant experience with the staff there.

I visited Little Caesars to get a Hot-N-Ready pizza as advertised, but unfortunately, they were slow and didn't have any pizzas ready. Despite being told I'd have to wait 7 to 8 minutes, I waited around 9 minutes with an employee giving me a smirky look. I was left feeling embarrassed and disappointed. I believe I should receive some form of compensation for the inconvenience. Thank you.

The Little Caesars Pizza located at [redacted] Hohman Ave in Hammond, Indiana, [redacted], has been a disappointing experience for me. I have had multiple unpleasant interactions with the night manager. Despite trying to brush off a few incidents, the situation has escalated. On March 17, [redacted], after 3 pm, I decided it was my final encounter at that establishment. The manager consistently responds with a disrespectful attitude, giving slick answers like, "It's ready when it's ready, we call names." When I inquired about my order time, the manager's dismissive behavior reached its peak. I suggested that if she disliked her job, she should seek alternative employment. To my surprise, she brazenly announced to a group of customers that they should go elsewhere if they didn't want to wait. This level of unprofessionalism is unacceptable in a manager. I used to be a loyal customer for years, but now I prefer Domino's due to their less abrasive management style. The atmosphere at this location has significantly deteriorated under this current manager's leadership. I hope the situation improves, as I am willing to pay more at other establishments to avoid the manager's continuous rudeness.

I am reaching out regarding my recent pizza order from the Bell Gardens, CA Eastern Blvd. location. I ordered a cheesiest thin crust pizza by phone around 9:30 PM and upon arriving home, realized I received the wrong pepperoni pizza instead. I called the next day, March 22, [redacted], around 2:30 PM and spoke with Sandra. Unfortunately, Sandra's response was rude and unprofessional. She insisted I was charged correctly, even though I clearly received the wrong pizza. After a back and forth, she agreed to exchange the pizza as long as I returned the entire pizza. I hope the staff can improve their customer service to avoid losing business in the future.

On March 28, [redacted], I placed an order at Little Caesars #00[redacted]2 in Victorville, CA, for two orders of crazy bread and pizzas. I also paid for extra butter and parm cheese for both orders of crazy bread. However, upon picking up my order, I noticed that both crazy breads were missing the extra butter and parm cheese I had paid for. The manager, a black woman, brushed off my complaint by saying, "YOU WANT THEM DRENCHED!" Despite being a customer at this location for over 6 years, I insisted on receiving what I had paid for. The cashier supported my claim, and the manager reluctantly provided me with a small cup containing less than a teaspoon of extra butter.

I had a negative experience at the Saint Johns, MI store with the manager. Upon entering the store at 10:30, I tried placing an order but was corrected in a condescending manner for referring to the pizza as "hot and ready" when it was outside the available hours. The manager informed me it would take 25 minutes to make the pizzas as they were closing. When I inquired about the store hours conflicting with the website, he responded rudely, stating he had no control over the internet. Throughout this encounter and others, I found out he was the store manager and consistently displayed rude behavior. Despite expressing my concerns about his attitude affecting business, he was unresponsive. Fortunately, speaking with another manager named Bryce was a positive experience, as he was apologetic and acknowledged receiving complaints about the manager in question. Bryce mentioned the challenges in reporting such complaints, highlighting the issue within the store's management structure.

I ordered from Little Caesars on Towson in Fort Smith online for my daughter's birthday party. I paid in advance for pickup the next day. Arriving at 12:30, the store was closed with no response. I had to disappoint my daughter. Luckily, we got pizza from Eureka. Little Caesars did not answer the phone until 2, claiming they were short-staffed. They mentioned a refund in 3-5 days, which is not acceptable. I want my money back immediately since they didn't try to resolve the issue.

For the past decade, my girlfriend and I have been regular customers at Little Caesars, enjoying their Crazy Bread and Italian bread multiple times a week. However, recently at the McComb, MS location, we've encountered employees with poor work ethic, resulting in subpar service and unavailability of our favorite items. This led to an unfortunate incident where I received the wrong sauce, ruining my meal with crab legs that I had prepared. As a fellow restaurant owner, I understand the impact on both reputation and customer experience. While I appreciate your products, I hope for a resolution that includes potentially reimbursing the cost of the meal and providing a credit for the inconvenience caused. I believe in the importance of mutual respect between businesses, and I hope to hear from your corporate office regarding this matter soon. Thank you.

I recently ordered the "CRAZY!CRAZY!™ AMOUNTS OF TOPPINGS AT THE NATION'S BEST PRICE**" large round pizza with Bacon, Italian Sausage, Smoky Ham, Pepperoni, and Seasoned Beef from Little Caesar's. However, upon receiving the pizza at school, I was incredibly disappointed. The pizza had very few toppings, certainly not living up to the "CRAZY!CRAZY!" description promised by the store. Due to my limited lunch break as a special education teacher, I couldn't return the pizza immediately. Instead, I took photos to highlight the lack of toppings. I plan to visit the store at [redacted] West Ledbetter Dr., Dallas, TX [redacted], and request a new pizza with the proper amount of toppings. Watching them remake it will ensure I receive what was advertised. Carole L. Brown 4-26-22 @ approx. 2:01 p.m., CST

I ordered 2 large pizzas and 8 pieces of stuffed crazy bread. However, what I received was pizza with undercooked crust, unstuffed breadsticks instead of crazy bread, and no dipping sauce. Upon realizing these issues when my husband and daughter arrived home, I immediately contacted the store to speak with a manager. I logged my complaint but was disappointed when the manager did not offer a resolution. Additionally, I mentioned that they had misplaced our order, despite providing my name twice to the person who answered the phone.