Liberty Mutual Customer Service Issues

Subject: Unique Opportunity to Own a Special Motorcycle Dear Sir/Madam, I am selling my custom [redacted] Yamaha XS [redacted] motorcycle for $1,[redacted],[redacted]. This motorcycle holds a significant story. In [redacted], I was diagnosed with Multiple Sclerosis, and in [redacted], I experienced a severe attack that left me paralyzed. By participating in a medical trial for the drug "Gilenya," I regained mobility and control over my body. I am now able to walk with assistance and use my hands effectively. I dedicated my recovered abilities to restoring and customizing this motorcycle to raise awareness about Multiple Sclerosis. Unfortunately, the cost of my medication is high, and I am in need of funds to continue treatment after March [redacted]. By purchasing this motorcycle, you not only acquire a unique custom bike but also support individuals affected by Multiple Sclerosis. It is a symbol of second chances and acceptance for those living with this condition. Thank you sincerely for considering my offer. Best regards, J. Folenta [redacted] SW Film Ave Port St. Lucie, FL [redacted] Email: [redacted] Date: September 27, [redacted]

I reported a burglary claim in mid-March and met with the adjuster the following week. Feeling overwhelmed as my house was completely emptied of valuables and even my flower beds were destroyed, I was already struggling due to being injured the prior October. During my interaction with the adjuster, it seemed like more issues were on the way. Weeks later, I spoke with Ruth Mitzel, a claims specialist, who questioned me in a way that made me feel disrespected. An investigator unexpectedly visited my parents’ house, questioned my fiancé and father for two hours, and asked to search our storage building. I have been waiting for payment since then. It is now October 10, [redacted], and I am still waiting for resolution. I feel like a victim who is being treated as a joke by your team. I look forward to a prompt call from you today to address this issue. I have sought assistance from another firm. Also, I did not even claim all the stolen items. Thank you, Billy Curcio.

My representative, Joshua Droste, has not returned my phone calls and has used suspicious tactics that undermined my claim. He attempted to take my rental car early and unexpectedly placed a hold on the pick-up of my totaled car, causing me to wait needlessly. Despite providing all required documents, he failed to communicate about the hold. My attempts to contact him have been unsuccessful. I suspect his actions are retaliatory, especially after I questioned his conduct. I fear he may deliberately delay my payment. I am urgently seeking a new representative.

I am a new customer by the name of Arthur G. I recently signed up for car insurance with your company. I was under the impression that my payment would be $[redacted].16, which I found to be reasonable. I provided my bank information and informed the agent that my preferred payment date is the 3rd of every month. However, the payment was withdrawn on October 29th instead of November 3rd as requested. The agent is now requiring me to make another payment on November 3rd, which was not part of our initial agreement. I had already made my car payment with my previous insurance company for October, so paying twice is a burden. I would like to either have the payment reversed and withdrawn on the agreed-upon date or I will consider returning to my previous insurer. This situation is unfair as I was never informed of the double payment requirement. Please contact me at [redacted].

I am reaching out about one of your commercials, specifically the "witness" ad with Mr. Landry. I got worried when my 9-year-old grandson, Elias, asked me why the man in the ad committed suicide over his insurance. I've tried to explain in various ways that he didn't commit suicide, but my grandson still doesn't grasp the concept that the man wanted his identity hidden because he saved money with Liberty Mutual. This has become a concerning topic during discussions with Elias, and I'm worried about what other children might think seeing a man jumping over a rail near the Statue of Liberty. Maybe consider taking the ad down and reevaluating the scene of him jumping over the rail. As an adult, it never occurred to me to consider how a young child would perceive this ad. Maybe next time, think more about what children will see and how they interpret things differently from us adults. Taking children's perspective into account might be something companies should prioritize at times. My name is Christine T, and I'm just a concerned grandparent about what my grandson sees and how he interprets things that adults might not notice. Thank you, and I hope this advertising concern can be addressed to help us adults see through children's eyes for our future and potentially as a future employee or customer of Liberty Mutual. Please contact me via email due to hearing issues. Thank you.

I am facing a non-moving violation charge of $[redacted] per year from Liberty Mutual, which is more than a DUI or reckless driving offense. I have been a loyal customer for over 40 years with multiple policies. The issue arose when my daughter unknowingly canceled the registration of my son's car instead of hers. This led to a ticket for driving with an unregistered vehicle. Despite the court dismissing the case for court costs, I was surprised to find the hefty surcharge on my insurance renewal. After various attempts to resolve this with Liberty Mutual, I was told that the incident remains on record even though there were no points. I finally received some clarity from a helpful representative named Josh, who explained the three reporting entities involved. It seems like the decision to overlook the incident lies with the discretion of the insurance company rather than the DMV.

Hello, I am currently comparing car insurance rates and have been offered a quote of $[redacted] quarterly, which is lower than my current premium of $[redacted] with Liberty Mutual. I would like to inquire if you could match or provide a better rate than what I am currently paying. Additionally, I will be turning 25 next month, and I have heard that insurance rates may decrease for drivers at this age due to their experience. If this applies, could you please provide me with a quote for my coverage after April 26th when I turn 25? Although I am satisfied with my current coverage, I am considering exploring other options due to financial reasons. I appreciate your assistance and look forward to your response. Thank you, C. Stukane

Dear Liberty, I wanted to share some feedback about your slogan. The repetition of Liberty, Liberty, Liberty... Liberty feels unoriginal, low-effort, and slightly disrespectful. Imagine someone repeating themselves four times - it can come across as patronizing and annoying. I'm curious about who suggested and approved this choice. I hope this critique reaches corporate so you can consider the feedback online. Most people don't give their cars names like Brad or throw their wallets in the harbor; the jingle isn't resonating well. While I remember your company's name, it's for the wrong reasons. Please consider showing a basic level of respect to potential customers and exercise common sense as a company. It's essential to think about how your message is received. Best of luck improving your approach.

On March 8th, [redacted], I was involved in an accident while using my mother's car with her permission. The other driver was at fault, and we exchanged information at the scene. I was instructed to pay a $[redacted].00 deductible upfront, with the assurance that it would be reimbursed. However, it has been a considerable amount of time since the incident, and my case worker is no longer responding to my emails. I have provided all necessary evidence, including witnesses, photos, and detailed information, but I am experiencing difficulty in getting a response. The claim number associated with my case is [redacted]6.

I injured my back and neck while moving water around the house for cooking and washing dishes. I reached out to Liberty in September [redacted] regarding a water claim as a member since [redacted]. The adjuster, Dennis Bennett, has delayed my case until now in [redacted]. I am an Army veteran with a disability and terminal stage 4 cancer, details I shared with the adjuster. Despite my health concerns, I felt disrespected by him. I requested a new adjuster through his manager, Mr. Fulks, who declined to change him. My home remains untouched, despite my numerous complaints. I seek compensation for my pain and suffering, a thorough investigation at their location due to suspected cover-ups, and completion of my home repairs promptly. I can provide documentation upon request.

I am Linda Martin. I am experiencing issues with my renewed insurance policy. Despite multiple calls, I keep receiving conflicting information and incorrect policies. I have been a customer for 30 years and never encountered such problems. The payment amount keeps changing, initially quoted at $[redacted].15, but now shows as $[redacted].64 in recent emails. I have paid $[redacted] and $[redacted] already. I expect my payment to remain at $[redacted] for the next 9 months. The inconsistency in information is frustrating, and I request a prompt resolution to this matter.

As a Liberty Mutual auto insurance customer, I have some questions regarding my policy: 1. Although I am the only driver on the policy, why does my wife, who has not driven for two years due to health reasons, need to be listed and take the safe driver's test? 2. I'm interested in trying out the safe-driver device, even though I do not use a smartphone. Can I simply obtain the device for testing purposes? 3. I drive around [redacted] miles annually, so why am I being charged based on a higher 10,[redacted]-mile bracket? 4. I am considering changing my deductible to $[redacted] for additional savings, but it appears to only provide a minimal discount. While I appreciate my agent, he mentioned these requirements are Liberty Mutual's policies, which seem to contradict the customizable insurance advertised in the TV commercials. Policy AOS-[redacted]38-40 9 9 Vehicle: Chevy Equinox [redacted] P.S. This is my second attempt to inquire, as I did not receive a response to my initial request.

I am a Liberty Mutual customer with auto insurance and have a few questions regarding my policy: 1. Why does my wife, who hasn't driven for two years due to health reasons, need to be on the policy and take the safe driver's test? 2. How can I test the safe-driver device if I don't have a smartphone? 3. Why am I charged for a higher mileage bracket when I only drive [redacted] miles per year? 4. Is it worth changing my deductible to $[redacted] instead of $[redacted] for only a $40 discount? Although I like my agent, these seem like unnecessary rules. It doesn't align with Liberty Mutual's promise of customized insurance. My policy number is AOS-[redacted]38-40 9 9 for my Chevy Equinox [redacted]. This is my second inquiry with no response to the first one.

Hello, I'm Judy from 74 S. Auto Sales Inc. I am contacting regarding a vehicle owned by Elicia Burkins which was declared a total loss in June with claim number [redacted]54. I have sent the letter of guarantee and a copy of the title via fax and email to Tara Sanders, the representative I was dealing with initially. Despite multiple attempts to reach her and discovering that she has been out of the office for 30 days, I was directed to Marla at [redacted]9. Marla explained the issue with accessing Tara's emails and promised to investigate but has not responded since July 10, [redacted]. After talking to Elijah on July 29, [redacted], who apologized for the situation and promised to assign a new contact, no progress has been made. As a seasoned professional in the industry, I am disappointed by the lack of communication. I urge a resolution promptly and can be reached at [redacted] from 9:00 to 5:00 Monday to Friday. If no contact is made within 48 hours, I will have to involve my attorney.

Claim Number: [redacted]58. My car experienced starting issues, and after attempting to jump-start it unsuccessfully, I contacted Auto 1 Towing for assistance. They initially invoiced $[redacted].01 for the service but managed to jump-start the vehicle, reducing the bill to $75.00. However, your claims adjuster claimed difficulty in reading the bill. I possess a clear copy showing the tow operator adjusted the amount to $75.00 for the jump start. Could you require a photo of this document for verification? Please advise on the necessary steps to address this matter. Thank you, Dan & Cathy C.

Hello, Could you please provide some clarity as to why new LiMu commercials have ceased? I understand there may be constraints due to the 5-I situation, yet I have some creative ideas for potential new commercials. Ideas could entail LiMu and Doug interacting at the Statue of Liberty Harbor, engaging in a car accident where Doug takes action as LiMu arrives in another vehicle, being at a donut shop resembling cops, conducting a stakeout in a car or van, a courtroom scene from the Judge's perspective with LiMu as the closing Judge wearing a Barrister wig, saving a baby from a burning setting while Doug remains unaware, engaging in banter with another animal, facing a bear at a campsite where Doug is unaware, or at a hotdog stand with LiMu receiving free hotdogs while being a bird. Thank you.

I am Frances C. My husband and I bought car insurance in early August. The agent assured me he would handle cancelling our old policy, but he did not send the promised cancellation letter. Despite my efforts to cancel, the company claims our policy expired earlier than expected and is charging $[redacted].59. If I have to pay this, it will negate any savings and lead me to switch insurers. The agent assured me this process would be seamless, but it has been frustrating. The policy needing cancellation is Grange PA3 [redacted]. Please assist us in resolving this issue promptly. Thank you.

Hello, my friend and I are students who have a reservation at Rustic Village Apartments. We are interested in learning more about renters insurance that includes personal liability coverage of $[redacted],[redacted]. We spoke with Mr./Ms. Taylor Gillespie, who gave us a quote. However, he/she mentioned that the quote may change since we are not able to purchase it right away due to starting on-campus jobs. We would appreciate receiving an updated quote so we can provide the insurance documentation to our apartment at our earliest convenience.

My Gmail has crashed, and I haven't received a copy of my insurance cards. Can you please email them to me urgently at [redacted]? I need them to make a delivery to a military installation. I got a response stating I didn't specify what Liberty Mutual should do, but that's incorrect. I asked for my proof of insurance to be emailed. I've paid $[redacted], and I still don't have the proof of insurance.

Approximately two years ago, our region experienced strong winds. Wanting to confirm if there was any damage, I reached out to Liberty Mutual. An adjuster came by and determined there was no damage. Despite not receiving any payment, Liberty Mutual recorded this as a claim, resulting in a negative impact on my record. Liberty Mutual failed to disclose that even without a payout, a customer can still be penalized. I have been a customer for 7 years and have never filed a successful claim, yet my premium increased by $[redacted] this year along with a raise the previous year. The lack of transparency is concerning. When I requested my record to reflect an inquiry rather than a claim, I was informed it was not possible. This lack of empathy and service is disheartening. If this matter is not rectified, I will share my experience on social platforms to inform others.