Lexmark Customer Service Issues

I connected my Lexmark MX3100dn printer to one PC via a cable since we are using mobile internet without a router. I downloaded the drivers from Lexmark's website. All four stationary PCs are connected to the mobile WiFi. I set up a workgroup to allow all PCs to access the printer. Everything was working well until I tried multi-scanning. When I select advanced scanning in the Lexmark software and place pages on top for scanning, the printer scans continuously even after there are no more pages to scan. I have to stop it by opening and closing the lid. After that, I can save the scans, but I end up with extra blank pages in addition to the ones I scanned. I would appreciate any help with this issue. Thank you.

Hello, I recently replaced the toner cartridge on my MX310dn printer with an original one and updated the firmware. However, I'm having trouble getting the sleep mode to work properly. The printer goes to sleep, but the display stays on and the 'little green moon, powersave' indicator doesn't light up. I would greatly appreciate any guidance or assistance regarding this issue. Printer settings (accessed via the web application) are as follows: - SLEEP-button: set to sleep mode for both 'Press Sleep Button' and 'Press and Hold Sleep Button' - ECO-mode: set to energy/paper - QUIET-mode: enabled - TIMEOUTS: - Sleep Mode +: set to 1 - Print with Display Off: set to ‘allow printing with display off’ - Hibernate Timeout: Disabled - Hibernate Timeout on Connection: do not hibernate - Print Timeout: set to 60 - Wait Timeout: set to 30 Any help would be much appreciated. Thank you!

I have a X2500 inkjet printer that has been reliable for me. I am getting a new computer with Windows 10, and although your online drivers are no longer available, I might have the original install disc or can find the drivers on a third-party website. If I find the right drivers, will it work well with Windows 10? If not, can you suggest a current model similar in size and function to the X2500? I value this platform for asking questions and your dependable printers. It's hard for me to let go of my X2500. Thank you for your assistance.

I have a Lexmark CX310dn laser printer and a Mac laptop with version 10.6.8. Initially, both the printer and scanner worked fine, but recently the printer got disconnected from the network twice. Lexmark support assisted me for hours to reconnect the printer, but the scanner still doesn't show up on my laptop. They installed "Image Capture" without my consent, and now that's the only way I can scan documents. I was disconnected again this week, and after another lengthy call with Lexmark, the scanner issue remains unresolved. I am frustrated with their support and refuse to contact them again. Can someone guide me on how to reinstall Image Capture on my laptop? I appreciate any help as I urgently need the scanner functionality. Thank you for your assistance!

I am experiencing issues with my Lexmark S605 printer failing to connect to the internet. A support agent attempted to fix the problem but had trouble accessing my computer at first. Once he managed to connect, he removed several apps and encountered difficulties due to the system turning off. Subsequently, I lost internet connection and the agent could not return the apps before I lost access. After speaking with supervisor Johnathan, it was suggested that I contact my internet provider. However, my computer is now not operating properly, and I am unable to work from home, causing me to miss three days of work. The supervisor mentioned they cannot address the situation and advised against blaming the agent. I am seeking assistance from Lexmark to rectify the issues caused by their agent's intervention on my computer, as it is essential for my work. I am open to their services or the involvement of legal assistance if necessary. My livelihood depends on having a functioning computer.

We are experiencing difficulties with printing from our three Mac computers. The printer window indicates that it is processing, but after 6 hours, no progress has been made. I have contacted a service company, but unfortunately, they are closed on Saturdays. As a church, it is crucial for us to print bulletins and financial reports for our board members. Are there any agencies available on Saturdays to resolve this issue? Additionally, what steps can we take to print if the problem lies within the software? Our computers are all updated with the latest version of Mojave 14.6.

Our college department, specifically the Physics Department at the University of North Carolina at Asheville, purchased a new Lexmark CS820 printer on February 15, [redacted], along with a 4-year service contract. We have encountered our first issue with the printer. On Monday, October 7, some users experienced difficulties with printing as the printer indicated it needed cardstock, even though both trays were filled with regular paper. Users unable to print were instructed to set the paper type to "plain" and paper source to "Tray 1" on the Print Page. It appears that a Default Setting may have been altered. We are requesting a service appointment to resolve this issue promptly.

After updating my MacBook to macOS Catalina, my printer encountered an issue. It printed 40 pages of a download and then displayed a message stating, "The Printhead is not supported by the All in One printhead." I am unsure if the update caused this problem. I have tried to find a solution online but have not been successful in finding anything I can easily understand or apply. Can someone assist me with this issue? My printer model is Impact S300 manufactured in May [redacted], with a serial number of [redacted]01A.

I have a Lexmark X3550 printer and I am looking for a download compatible with Windows 10. I bought this printer with confidence, expecting the company to provide support. However, I have not received a response regarding this matter. It is essential for Lexmark to develop a program for this printer to work with Windows 10. Despite reaching out to customer service, I was redirected multiple times without a resolution to my concern. Thank you, Andrew Soucy.

Hello, I am experiencing an issue with a Lexmark MC2425adw printer cutting off the top of the second page when printing multiple-page documents. The issue is resolved temporarily by adjusting the custom scale to a lower percentage or by printing the document as an image. I am seeking advice on any printer settings that may be causing this problem. Thank you. Best regards, Peter

Hello, I own a Lexmark c3224 printer and am seeking assistance in permanently removing the low toner/replace cartridge errors. Despite attempting to reset the page count to no avail, these early error messages are disruptive. I believe I can continue printing beyond what the page counter indicates and aim to maximize the use of expensive replacement cartridges. Any guidance on how to resolve this recurring issue would be greatly appreciated. Thank you, A frustrated Lexmark c3224 user

I am part of the Soldier And Family Support Team in AZ ARMY National Guard. We have a Lexmark printer, S/N: [redacted]MG9, that has never worked despite multiple attempted repairs. Trying again today, I asked Lexmark for a supervisor but was denied and instead asked to allow remote access to my government DoD laptop, which is not possible. Lexmark previously closed service tickets without fixing the issue, causing frustration. I have requested a replacement printer due to the ongoing problems and the DoD contract we have. The technician I spoke with, Cristian, is requesting actions that are not feasible given the circumstances.