Lenovo Customer Service Issues

My laptop was scheduled for delivery on September 21, but the tracking status falsely claims "customer refused delivery" even though UPS never attempted delivery. The laptop has been returned to Lenovo in NC as seen on the return tracking showing it was delivered back on 09/24. I've made numerous attempts via chat and phone to contact the appropriate department for resolution, but each representative directs me to a different department. After waiting over 40 days for this order, I need a prompt resolution or a refund. I've been a loyal Lenovo customer for 15 years, recommending their products, but if this issue isn't resolved quickly, I'll consider alternatives. Order Number: [redacted] UPS Tracking: 1ZV6292VDG[redacted]1 UPS Return Tracking: 1ZV6292V[redacted]

I was expecting my laptop to arrive on September 21st, but the tracking information falsely claims that I refused the delivery when UPS never actually attempted to deliver it. The package was sent back to Lenovo in North Carolina on September 24th. I have been trying to contact the right department for help through both chat and phone calls, but I keep getting directed to different departments without a resolution. I cannot bear to wait any longer for this to be sorted out. I made this order over 40 days ago, and I urgently need a solution or a refund for my order. Order Number: [redacted] UPS Tracking: 1ZV6292VDG[redacted]1 UPS Return Tracking: 1ZV6292V[redacted]

I am experiencing startup problems with my Lenovo Yoga laptop. It was purchased from Best Buy about four months ago, and I still have eight months left on my Lenovo warranty. When attempting to power on the laptop, the keyboard backlight illuminates but the screen remains black. After a few seconds, the keyboard backlight turns off, but the power light remains on. I believe I need to send it to Lenovo for repair or exchange, but I am struggling to reach a live representative for guidance on the necessary steps to proceed.

My Lenovo Yoga laptop is experiencing startup problems. When I try to power it on, the keyboard backlight lights up, but the screen does not display anything. After a short period without a screen display, the keyboard lights also turn off, while the power button light remains on. I have 8 months remaining on my warranty and have been instructed to return the laptop to Lenovo for repair or replacement. Unfortunately, I have been unsuccessful in reaching anyone to assist me with this process.

I recently had a frustrating experience waiting nearly two hours in a chat only to be disconnected due to inactivity on their end, not mine. Despite this, I'm willing to give the service another chance. Here are my order details: Order Number: [redacted] Order Date: September 26, [redacted] Sold To: Anthony Ramos Shipping Address: Anthony Ramos [redacted] Middlesex Ave Paramus NJ 07[redacted] Email: [redacted] Order Detail: WorkPro® Quantum [redacted] Ergonomic Mesh High-back Chair Part Number: [redacted]7 Quantity: 1 Unshipped Quantity: 1 I'm reaching out to customer support because my order is expected to arrive on Oct 12th, but it hasn't shipped yet. I hope to expedite the order once it's in stock at no extra cost. It's crucial to me that there are no issues with this order. Thank you for your understanding.

I have owned the Yoga [redacted] for around three years. Unfortunately, soon after the warranty expired, the laptop started experiencing multiple irreparable issues. Despite my efforts to maintain it well in a clean environment, several problems persist: 1) Touch screen malfunctioning with ghost-touches, forcing me to disable it. 2) CPU processor problems causing high usage with just a few tabs open in Google Chrome. 3) Complete loss of functionality of the left arrow key. 4) Touchpad driver issues leading to erratic behavior, ghost-clicking, and severe delays. 5) Inconsistent response from the "V" key. 6) Random WiFi disconnects. Despite contacting Lenovo multiple times and trying various troubleshooting methods, the problems remain unresolved. These issues are not typical wear and tear and seem beyond what would be expected. I am seeking either a full or partial refund due to these persistent hardware malfunctions.

Hello, I have a Lenovo Ideapad 5 14IL05 with model number 81YH and serial number MP1TDKD9. I purchased it on October 1st, 20. The laptop suddenly stopped working, with no power lights or response from the power button. The issue began on the 17th after charging, the laptop felt warm and didn't wake from sleep mode, requiring a hard start. Subsequently, it turned off again when left unattended and needed another hard start. After charging to full battery, it shut down completely upon cable removal. Despite Lenovo's attempt to replace the motherboard, the problem persisted, and they suspect the new motherboard is also faulty. Requests for a refund and extended warranty reimbursement have gone unanswered. I am dissatisfied and seeking a resolution from Lenovo.

Hello, My name is Demetri Ioannou, and I bought a Lenovo Legion Y540-17IRH Laptop in July [redacted]. Recently, green lines and dots appeared on the screen without any mishandling on my part. While using the laptop for basic tasks, an error message popped up, indicating a problem, and upon restarting, the screen displayed these green artifacts. When checking the graphic drivers, it showed error code 43. Typically, I would cover repair costs myself, but considering the laptop’s age of just over a year, I believe it should still function correctly given the price I paid. I am reaching out to inquire if Lenovo could assist, even though the warranty is slightly expired. I feel this could be a good business decision and align with ethical standards. Should there be no resolution, I may refrain from future Lenovo purchases. Conversely, positive assistance could lead me to recommend Lenovo within my circle of influence. Thank you for considering my request and for your time and attention to this issue. Best regards, Demetri

Hello, I am experiencing a scam situation with an outside company called Klarna regarding a purchase they claim you processed for me. In April, I bought a new ThinkPad from your company and paid in full with my credit card, which has been a great buy. This problem has been ongoing for months, and Klarna keeps telling me to reach out to you. I'm extremely frustrated and would like to understand what's happening. I want to clarify that I don't hold Lenovo responsible in any way. I appreciate it if someone from your team could reach out to me. Thank you. - Chris C.

Subject: Credit Confirmation Dear Thanh Huynh, I wanted to let you know that Lenovo has processed the credit for Lenovo Credit Memo [redacted] related to Order Number [redacted]. Just a heads up, depending on your original payment method, it might take up to 10 business days for the refund to show up in your account. If you have any questions about the status of your refund, feel free to get in touch with your bank or credit card company. Thanks, Lenovo Customer Support

Hello, I need assistance with two minor yet frustrating issues. PROBLEM #1: My tablet frequently wakes up from sleep mode, draining the battery, especially at night. Despite having all notifications turned off, it mysteriously turns on at specific times like 7:00 or 8:00. I've searched for a solution without success. PROBLEM #2: How can I prevent my tablet from closing apps that I minimize? I prefer to leave them running in the background to avoid constant reloading when I return. It defeats the purpose of minimizing if the tablet closes them anyway, unlike my other devices. I'd appreciate any help on this matter. Thank you, R.W.

I am experiencing issues with the USB mouse on my Lenovo desktop, as it is not working even when connected to other desktops. The desktop is still under warranty, and I kindly request a replacement for the faulty mouse. Could you please open a service request to replace the USB mouse for the Lenovo Desktop V520 with serial number PG013XQC? The serial number for the mouse is 001WT38. Thank you.

I recently purchased a charger for my Lenovo Yoga [redacted] laptop. The charger I received has a two-prong connector instead of the needed three-prong connector which doesn't fit my laptop. As this seems to be an error on your end, I kindly request that you send me the correct two-prong cord as soon as possible. Thank you.

I need assistance with confirming the documentation we should receive with our purchase from Lenovo. Another vendor did not include a warranty or packaging slip in a previous purchase, so I want to ensure we receive everything we should be getting. I have not been able to reach Lenovo online and prefer not to use the phone for contact. Thank you.

I contacted Lenovo for a replacement battery for my computer as the warranty guarantees that their products are free from defects in material and workmanship during the warranty period. At the end of the 12-month warranty, my battery only retained about 60% capacity, clearly indicating a defect. Although Lenovo claims I am not covered since I reached out after the warranty expired, the warranty does not specify a timeframe for reporting defects. I believe they should honor the warranty as the battery's defect was evident during the warranty period.

I contacted customer service to request a replacement battery for my computer. The warranty indicates that Lenovo guarantees their products to be free from defects during the warranty period. Even though my battery had only about 60% capacity at the end of the 12-month warranty, Lenovo claims I am no longer covered since I contacted them after the warranty period. However, the warranty does not specify a requirement for the time of contact. I am seeking for them to honor the warranty due to the battery defect that was evident while still under warranty.

I purchased a stylus for my Motorola Stylus G phone, thinking it was compatible with my [redacted] model. Unfortunately, it was meant for the [redacted] version. I've been trying to return it, but the provided phone numbers are unresponsive - no answers, no returned calls, no replies to emails, and no return form with the order. To complicate matters, Motorola enrolled me in Affirm for the $26.00 purchase without my consent. Affirm conducted a credit check and now expects payment for an item I can't return or use. Despite my efforts, I have not received any guidance on returning the stylus or canceling the Affirm account from Motorola's customer service. As a law firm employee, I plan to reach out to the attorney general and the Better Business Bureau to explore my options, as my credit has been affected by this $26.00 purchase that has turned into a frustrating ordeal.

My IdeaPad S145 with serial number PF1V40TT constantly freezes and is unresponsive, despite undergoing multiple repairs by Best Buy and Lenovo Depot Repair Center. Even after replacing the motherboard twice, the issue persists, and Lenovo refuses to provide a replacement, insisting on further repairs. I feel frustrated with the lack of resolution and the run-around from Lenovo; this experience has soured my loyalty to the brand, especially after purchasing multiple Lenovo products in the past. I am hoping for a definitive solution such as a replacement laptop. - Pete

I am looking to return my Lenovo Chromebook after experiencing ongoing issues. I sent it for repairs, but it was returned in the same condition, which has left me disappointed and frustrated. Despite a representative mentioning they would fix the WiFi card, the repair summary states that no problems were detected, and no repairs were carried out. This has led me to lose confidence in Lenovo's repair services, as I have now been unable to use my Chromebook for two months. I initially purchased the Chromebook in a malfunctioning state, relying on my older device during this period.

I was given a Lenovo Ideapad [redacted]-171kb by a friend who is now unable to use it. Unfortunately, I encountered an issue where I needed the laptop's ADMIN password to reinstall Windows 10 after erasing all the data. Lenovo informed me that the password is unique to each unit for security purposes. I have the OEM OneKey code and attempted to reinstall the system with it from a USB drive, but it also requires the ADMIN password. I am considering purchasing a used motherboard for this specific Ideapad unit in hopes that it will allow me to set a new password and successfully install the OneKey OEM I possess. I have experience with Linux, but I prefer to restore the original Windows 10 system before selling it on behalf of my friend.