LegalZoom.com Customer Service Issues

I am seeking assistance regarding a sensitive family matter related to my deceased grandmother's will. Unfortunately, there have been apparent discrepancies involving significant amounts of money that I believe were meant for me. I am reaching out for guidance as I am hesitant to confront my relatives involved, including lawyers. Any help in resolving this issue would be greatly appreciated. Please contact me via email at [redacted] or my private cell at [redacted]. Your understanding and support are invaluable. Thank you, Joymarie Niewinski-Smith.

In a divorce case in New York State, after both parties agree to a stipulation of settlement, any additional paperwork requested by the court must be considered. The party who did not initiate the divorce but agreed to the stipulation might be required to sign an affidavit as requested. With the No Fault Divorce Law in New York, refusal to sign additional paperwork could potentially impact the proceedings. It is advisable to consult with a legal professional to understand the implications of not signing the affidavit in this situation.

I am a Legal Zoom member. The company installed an A/C condenser in my home that was too small, causing repeated failures despite multiple parts being changed at my expense. In August [redacted], I had to purchase a larger condenser. I took the company to Small Claims court for a "Trial by Jury," but they arranged with the Judge for a "Bench Trial" without informing me. During the trial, the Judge was unfriendly, denied my seating request for better hearing due to my age, and did not allow my interpreter to be present. The contract presented was distorted and illegible, hiding a date change that was used against me. The Judge favored the Defendant, even when presented with evidence of contract tampering. The trial was delayed, making it difficult for me to follow. The Defendant and their Counsel were dishonest throughout the proceedings, changing dates on documents and falsely accusing me. Despite presenting valid documents, the Judge disregarded them, showing bias towards the Defendant.

R. Snuggs was seriously injured in a car accident on 04/23/[redacted]. Our case, "SNUGGS V GM CORP., et al.," was apparently litigated and settled in the Supreme Court of New York County in June, July, and August [redacted], as per our attorney Alan M. Shapey, Esq. In August [redacted], we joined the George H. Heyman Center for Philanthropy and Fundraising at NYU, and discovered JUDGEMENT AND LIEN FILINGS BY THE NEW YORK COUNTY CLERK'S OFFICE totaling over $[redacted],[redacted] against our main residence at [redacted] Roosevelt Street, West Hempstead, New York [redacted]. The deception from the personal injury case has led to an unjust foreclosure, displacing R. Snuggs and her seven children, one of whom has Autism. We have all been evicted due to these selfish legal entities profiting and concealing the truth. We demand justice!

I am still waiting for refunds dating back to March 15, [redacted]. Despite paying $4,[redacted] for the basic package in March, I only received my business license in September, 6 months later. There were 20 unauthorized charges, and until now, I have only been refunded $[redacted] in December and $[redacted] in September [redacted]. On 3/15/19, charges totaling $2,[redacted] were made. The representative sent me two checks, one for $1.75 and advised me to open another account with the remaining balance. However, the funds were used as store credit without my consent. I am supposed to receive $[redacted] back, and it should be deposited into my Wells Fargo account [redacted]. I urgently need the money due to personal issues, so please expedite the refund process. I have had problems with this process for over a year now, and I am extremely disappointed. Thank you.

Hello, On July 22, my husband and I were in the process of exploring your services when we encountered an issue. Despite cancelling our services, we noticed that we have been charged on two different credit cards for amounts that need to be refunded. We canceled within 8 hours of the trial and did not fully utilize the service. 1. Charge To Visa Card xxxx6650 on 07/23/[redacted] for $[redacted].65 2. Initial Payment Charge To Visa Card xxxx7062 on 07/23/[redacted] for $[redacted].65 I have evidence of the cancellation email and am prepared to share it. We are both on fixed incomes, with my husband coping with leukemia. We are adamant about the refund and cancellation of our service. We attempted contacting your customer service but were unable to connect. I prefer avoiding the hassle of a bank dispute and hope you can acknowledge our dissatisfaction and process the refunds for both transactions promptly.

I need assistance with a refund issue I have been facing with Legalzoom. Despite several months of back and forth, my refund was finally processed last week, but to the wrong recipient. The check was made out to Cynthia James, while my name is Cynthia ***** ******, and my husband's name is James *****. I recognize mistakes happen, but I find it disappointing that a technology company like LegalZoom is struggling with such a basic problem. During my last call for help, I was frustrated by being continuously put on hold and eventually hung up on when my tone became tense due to the situation. I believe disconnecting the call with a disgruntled customer is unprofessional, particularly within the realm of customer service. The invoice number related to this issue is [redacted]9R. I have grown weary of the repetitive explanations, long hold times, and phone calls. I hope Legalzoom can promptly rectify this by issuing a refund check correctly addressed to me upon reviewing the invoice number provided. Thank you for addressing this matter.

I have been attempting to cancel my account for months now, but I have been unable to reach anyone. The website does not provide clear instructions on how to cancel the services, making it incredibly frustrating. The wait times on the phone are excessively long, and my calls are never returned. Shortly after signing up, I was charged triple the amount initially quoted. The customer service experience has been extremely disappointing, and I am adamant about receiving a refund and ensuring all my billing information is deleted. Even my boss, who has been a loyal customer for years, is considering canceling due to this ordeal. I urgently need assistance and would appreciate a callback on [redacted].

I ordered the LWT, but there was a misspelling in my Executor's name. It should be Roland Dean Salisbury "II" instead of 'Ii'. I sent an email on 12/5 to have this corrected but have not received the updated version yet. I need this fixed within the 30-day period for filing. While writing this, I have been on hold with Legal Zoom for 22 minutes. I hope to get a quicker response by having the name corrected promptly. Please email me once the changes are made so I can file within the guidelines. Thank you. Ola F. oklaughlin@[redacted] [redacted]

I am seeking assistance from Legal Zoom concerning an order that I have paid for several weeks ago but have not yet received. I have been unsuccessful in reaching them via phone despite numerous attempts. I need to provide missing information for my order, but all my calls have gone unanswered. I have also contacted the representative, Carlos, through email but have not received guidance on how to add the necessary information to proceed with my order. The lack of communication in resolving this matter is concerning, as I urgently require the non-profit tax I.D. I have faced delays, lost time, and funding due to this issue. If I do not receive a response soon, I may have to cancel my order and request a refund. The order number in question is [redacted]7.

After my wife's passing, I, as her husband with power of attorney in Texas, faced challenges with a false medical power of attorney her daughter orchestrated. Despite having it dismissed in Victoria, my wife spent time in a nursing home due to this deception. Tragically, I couldn't communicate with her before her passing. I hold the nursing home responsible for abiding by the bogus POA. To ensure transparency in her records, I need to establish my authority as the medical power of attorney. Seeking guidance from LegalZoom, I aim to rectify this situation legally. While I prefer texting, I am open to email communication. Tomorrow, I plan to speak to someone over the phone. As I navigate legal action against the daughter, it is crucial to authenticate my role in decision-making for my wife's care.

I need help with a Power of Attorney issue for Judson R Miles, born on July 31, [redacted], with spouse Elizabeth G Miles. Some years back, I created a Power of Attorney document for Judson, but due to illness and his subsequent passing, I had to share it with multiple individuals at the hospital. Unfortunately, amidst the chaos, I've misplaced track of the last person who received a copy. I've attempted to search online, but only recent transactions appear, likely resulting from relocating and changing accounts or internet providers during the move. Could you please investigate this matter and ascertain if a duplicate can be obtained? Appreciatively, Elizabeth G Miles