LabCorp Customer Service Issues

Hello, I hope you are having a good day. I have a question. My mother's boyfriend, Roger Lovero, took a Covid test on March 12, [redacted], and today you sent him the results via email. However, in order to travel to Trinidad and Tobago, the country requires a travel pass for entry. The test results must include Roger's name and date of birth, the name, address, and contact number of the testing laboratory, the date the sample was taken for the test, the type of COVID-19 test conducted, and the test result. Unfortunately, the email with the test results did not include all of this information. Could you please provide a document or email with all the necessary details so that he can submit it to obtain his TT entry pass? His flight is scheduled for tomorrow, December 6th, [redacted].

I visited the doctor on December 9 as I was feeling unwell and they conducted a Covid test. Trying to get the results, I contacted my doctor today but they haven't received them yet. I also created an account with LabCorp but couldn't find any results there either. It is urgent that I get this information soon. Please reach out to me at [redacted]. I appreciate it. - S.C.

During my biometrics lab, my weight was recorded incorrectly as [redacted] pounds instead of [redacted] pounds indicated by the scale. My waist measurement of 30 inches was inputted accurately. However, there was an error in noting my height. The recorded [redacted] cm should correspond to 5'4", but it was mistakenly entered as 4'10". Consequently, my results classified me as morbidly obese. The correct measurements are 5’4” tall, [redacted] pounds, with a 30-inch waist. This lab report is essential for my employer, so it needs to be rectified promptly.

I underwent a COVID-19 Spike test on Friday, December 10th, at the Coatesville, PA office. My name is Leona Metzner, and I am still awaiting the test results. The test was ordered by John's Hopkins. It's urgent that I receive these results promptly. Please expedite the process. You can contact me at [redacted] or via email at [redacted] I would greatly appreciate any assistance. Thank you, Lee Metzner.

I received the kit from FedEx overnight on Saturday, 12/18/21. After registering it, I intended to perform the test immediately and arrange for it to be picked up the same day. However, I later received an email stating not to send it out on a Saturday as it might get rejected. The paperwork provided did not mention this limitation. Following the email instructions, I waited until Monday, 12/20, to conduct the test and schedule FedEx to pick it up for overnight delivery. Although it was meant to reach Labcorp by Tuesday, 12/21, it was not marked as received until Wednesday, 12/22. As of today, 12/23, I have not received any updates or results. I contacted customer service once but was put on hold for an hour. The representative I spoke to was rude and did not provide much information or assistance. When I requested to speak to a manager, my request was denied.

I am writing to express my dissatisfaction with the LabCorp facility located at [redacted] Medical City Drive, Suite [redacted], McKinney, TX [redacted]. On January 27, [redacted], at 3:00 PM CST, my husband, H.G., born on March 11, [redacted], visited this LabCorp for lab work. The phlebotomist attended to him at Station #1 but had difficulty locating a vein after multiple attempts. She eventually collected the samples needed, but my husband was left with numerous bandages on both arms. Today, on February 8, [redacted], my husband had to see our doctor due to large hematomas on his arms attributed to the phlebotomist's actions as confirmed by our physician. The phlebotomist's behavior, including repeatedly praying to Jesus during the procedure, was unprofessional. Another patient observed leaving Station #1 also had bandages on both arms. It is essential that LabCorp addresses this issue promptly.

My doctor mentioned getting some labs done, so he was supposed to send the orders to LabCorp, but I haven't heard anything from him since. I attempted to book an appointment with LabCorp myself, but when I checked my account, there was no record of it. I am hoping to speak with someone to confirm if the doctor has indeed sent the orders and to know the location for the labs.

My first attempt to get labs done was on January 24, [redacted]. I had just returned from the Mayo Clinic in Florida after a kidney transplant and needed weekly labs. After multiple delays and issues at LabCorp, my test results were mishandled and lost. Despite being crucial for my transplant care, the Prograf test was not processed correctly, causing further delays and concerns. The overall experience at LabCorp has been incredibly frustrating and I am disappointed by the lack of professionalism and efficiency. The importance of these tests for transplant patients cannot be understated, and the incompetence displayed by LabCorp has put my health at risk. I am deeply disappointed with the service I have received and hope for a resolution from LabCorp soon. Regards, J.N.

I had a blood test taken at Labcorp on February 10th, [redacted] as prescribed by my Hematologist, Dr. T. The results were delayed beyond March 2, [redacted]. Dr. T was informed of the delay and advised me to retake the test elsewhere, which I did. Now, I wish to cancel the processing of the initial blood test. When I inquired through the Labcorp Patient App, I was told that only my provider can cancel it. Dr. T practices at Staten Island University Hospital and may not have the fax number to request cancellation from Labcorp.

Good morning, I visited Lab Corp in Summerville, SC at 7:30 AM today with my son, who needed a drug test for a summer job. I noticed a sign stating the times for drug tests effective March 1, [redacted]. The lady at the front desk arrived at 7:45 AM, did not speak, and simply pointed to the sign. Given that my son is a student, it would be helpful to have hours that accommodate summer employees who are students. I now have to disrupt his school day by picking him up during class, taking him for the test, then returning him to school, which is quite inconvenient. The additional cost of gas and the interruptions to his education are not right, all due to the unfriendly receptionist. I would appreciate guidance on who to contact regarding this issue. Thank you. -Diane

I've set up an appointment for Wednesday, April 13 at Lab Corp Miami Beach. I want to make sure that my doctor's test order from my primary care physician, Dr. Carlos Rios of Mount Sinai in New York City, is received and processed correctly during my visit. Could Lab Corp please confirm that my doctor's test order will be followed during my appointment on Wednesday? I would appreciate it if you could reach out to me directly to address this matter. Thank you.

I am in Asheville, NC, receiving weekly lab tests at Labcorp following a kidney transplant. On April 18, I attended my 8:00AM appointment as scheduled. For my upcoming appointment on April 25, the earliest time available in Asheville is 10:15AM, which is too late for me. I discovered a document on Labcorp's website detailing a policy to prioritize vulnerable patients like me during the first hour of operation. When I inquired at the clinic, the staff seemed unaware of this policy. They mentioned appointments were first come, first served and couldn't confirm if the policy was in place. I am confused and disappointed by the lack of clarity and consistency at the Asheville clinic regarding this important policy. I seek confirmation on whether all Labcorp clinics are mandated to follow this protocol or if individual clinics have the discretion to opt-out.

I have a quick inquiry that needs a simple yes or no response, but I am struggling to reach an available representative. I attempted to use the chat feature, but got disconnected. Now, it seems that the site claims Lab Corp does not offer chat, which is contradictory to my recent experience. My physician sent a labwork order to Lab Corp via fax. However, I am unsure whether the faxed requisition is sufficient for my appointment or if I must bring a physical paper requisition. Could someone please clarify this for me? I have invested 40 minutes into this already. Thank you.

I had a challenging time attempting to get some labs done for an MRI through Northern AZ Medical Care without success. After being informed that the orders might have been sent to Lab Corp. in Cottonwood AZ, I went there only to find out they never received them. Fortunately, Laura stepped in to assist. She contacted the PCP's office, obtained the orders, entered my information, and collected the necessary blood specimens. Despite my attempt to treat her to lunch, she declined. I expressed my gratitude and commended her for her outstanding treatment of others. Laura's professionalism and dedication make her a valuable asset to Lab Corp. Thank you for employing such a remarkable individual. I hope she receives recognition for her exceptional service.

I am reaching out on behalf of St. Martin's Healthcare (Account Number: [redacted]0). We operate as a free clinic, aiding the uninsured population of DeKalb, Noble, Steuben, and LaGrange counties. We have been attempting to resolve a billing discrepancy for nearly two years now. Despite receiving a new negotiated rate, our bills have not been adjusted following the transition from South Bend Medical to LabCorp. We were notified in July of a rate increase and have been trying to get in touch with our representative, as our previous contact information is no longer valid. Despite multiple attempts via letters and calls, we have received no response. We have an upcoming event on September 21, and if this matter remains unresolved, we may have to seek alternative options for our medical needs.

I am experiencing issues with LabCorp. I had a blood test scheduled on 9/7/[redacted] with Confirmation #[redacted]. The first technician had trouble drawing blood for the QuantiferonTB test, and the second technician may have had issues processing my sample. My physician has no record of the test or results from LabCorp. I left without a specimen number, only with my appointment confirmation and the test request. I am concerned about the delay in results. Contact me urgently at [redacted]. Customer service was unable to assist me.

I have a record of my passwords and when they were changed. When attempting to log into the Labcorp patient portal, I face constant login issues despite entering the correct password. Changing the password is also a struggle; it required two verification codes and five attempts to match and confirm the new password. Labcorp does not show the entered password, making it harder to identify any mistakes. Despite careful entry and ensuring the match, I faced difficulties before the system finally accepted the new password. However, when trying to sign in again with the new credentials, I receive repeated errors stating that either the email or password is wrong, which is not the case. This is an ongoing problem with Labcorp's website, and I cannot reach a live person for assistance. The last password change was less than three months ago due to the same issue. I use Chrome on a Mac.

I had an account set up for my brother several years ago that was working until your system changed, and it stopped working. I tried to set up another account, but your system wouldn't allow it due to the previous one. Your technical team tried to help me, but they encountered system issues. I live with my brother, whom I've cared for for 32 years. I need an account for both of us using my Gmail and phone number. Please help me set up the account correctly. My name is Betty L. Nevill, and my Gmail is [redacted] The previous account belonged to Curtis D. Nevill, born on August 11, [redacted], with the same Gmail and password Curtis60. I keep receiving emails prompting me to set up a new account, but I haven't been successful. My brother has health issues, and I struggle to get his lab results each month, causing delays in his medication. If he had an account, it would streamline this process for me. Caring for him is a full-time job, and I am exhausted. Reopening an account for him would be immensely beneficial. Thank you for your time and anticipated assistance.

I had a challenging experience with my service dog recently. It's crucial to understand the distinction between a service dog and an emotional support animal. According to the ADA, service dogs are trained to perform at least two tasks to assist with a disability. Businesses are only allowed to ask if the animal is a service animal and what tasks it performs. I presented documentation from the ADA outlining service dog regulations, including proof of my dog's training, a service dog transportation form from ADT, my disability confirmation, and vaccination records. However, the staff member initially hesitated to acknowledge this. After a thorough review, he eventually relented. I felt harassed and humiliated by the ordeal. If this issue can be addressed promptly, I won't pursue a complaint. This incident occurred at the Labcorp on Del Prado Blvd S. in Cape Coral, FL, and it left me quite upset.

Invoice [redacted]5 Inquiry I spoke with a Labcorp representative on December 12th over the phone who advised me to email [redacted], which I promptly did the same day. I attached photos of my physician’s requisition as test [redacted] was incorrectly charged; it was not requested by my doctor, as indicated in my receipt from the lab appointment. The lab technician acknowledged the error but I was still billed $65. I have not received any confirmation that my email was received by corpweb or that my bill is under review. I am willing to pay $65 if the test was indeed ordered by my physician. The lab technician stated that test [redacted] was the correct one requested by my doctor, and I paid for it during the procedure. If [redacted] was incorrect, would it be possible to get a refund and pay the correct amount? Thank you for assisting in resolving this matter. PS: Could there be a refund if [redacted] is incorrect? Sincerely, M. Fitch