La Quinta Returns Customer Service Issues

At around 2:30 in the afternoon, the hotel unexpectedly informed me that I had to vacate the room as it was already rented to someone else, despite me being a rewards member. This was quite embarrassing, rude, and disruptive. I was moved to a room on the third floor which had a hole in the door. When I requested a different room, I was told it was the only option available, although the website showed otherwise. I tried reaching out to customer service but was hung up on by a representative named Candace from the Midwest, who refused to provide further information. I am disappointed with the treatment received and would appreciate some assistance to address these issues promptly.

I stayed at the La Quinta on US [redacted] near the fairgrounds in Tampa, Florida. My name is Joseph Perez, and I checked in on the 21st. At first, I thought it might be a rash, but it has progressed into unbearable itching with bites all over my body. I informed the man at the front desk, who saw the bites on my legs, but I also have itching on my back. I discovered bites all over my back and have photos as evidence. They mentioned sending a pest control expert, but now I insist on three additional nights from the 21st to the 23rd. Furthermore, I need compensation for any expenses related to treating my itchy skin, whether it's a doctor's visit or medication from a pharmacy. Lastly, I believe I should be provided with four complimentary nights as my friend also experienced bite marks at the hotel.

I had a disappointing experience at a hotel in Omaha on January 19th and I believe a refund is appropriate. My check-in was delayed due to the lack of available rooms, leading to a long wait with other frustrated guests. The room initially given to me was dirty, and only after several attempts, we were finally assigned a different room. Additionally, there were security concerns as someone tried to enter our room late at night. The mix-up with our last name also added to the overall dissatisfaction. Despite the inconvenience, the staff seemed unaware of the issues. I feel a refund would be a fair resolution.

Over the weekend, my mother, my 3-month-old baby, and I had a disappointing experience at La Quinta in Ft. Lauderdale. We encountered a frustrating situation when the elevator on the 3rd floor stopped working right after we checked in. Sadly, this made our stay extremely difficult. We had to repeatedly carry our luggage, stroller, playpen, and other baby belongings up and down the stairs with my elderly mother at the age of 68, who traveled from New York to see her first grandchild. Instead of enjoying our time, we were faced with a nightmare due to the elevator issue. I hope to receive some compensation for this inconvenience as we paid $[redacted].00 per night. My name is Michele Kramer, and I am looking forward to your response. Thank you.