La Quinta Inns & Suites Customer Service Issues

Our experience at the La Quinta in Frankfort, Indiana, was disappointing. On arrival, we were greeted by tools left on the entrance that opened without a key. The pool was out of service on both 7/5/19 and 7/6/19. The sheets in our room were dirty with stains, and even after requesting new ones, the comforter also had stains requiring another visit to reception. We selected this hotel for the pool, but it was not available as promised. The staff was friendly and offered complimentary drinks and snacks to make up for the inconveniences. However, the broken side door made us feel unsafe, and the overall condition of the hotel, including stained walls and dirty carpets, was disappointing. We won't be returning.

I recently stayed at the Glock Quinta Inn in Rancho Cordova and they charged me twice for the night, totaling $[redacted] each time on my bank account. I have yet to receive a refund of $[redacted] from the first charge. Additionally, when I tried to check in at a reservation I made in Cordelia, CA, near Fairfield, I was denied because the hotel staff assumed my friend, who was not staying overnight, could be a gang member due to his tattoos. This made me feel discriminated against, as it seemed they were judging him solely based on his appearance. It's important that incidents like this are addressed promptly to avoid any legal actions for defamation of character.

My spouse attempted to book a room online for October 6, [redacted], for one night, but it mistakenly extended to seven nights. We contacted your staff promptly, but they mentioned a cancellation fee. This took place within 20 minutes and we're just 30 minutes away from the La Quinta in North Platte. Despite disagreement over the fee, we reached out to the local La Quinta, which confirmed no such fee exists. This has never occurred with our previous reservations. The North Platte representative was understanding, and we proceeded with the booking. I am anticipating some form of compensation for this matter. Kindly reach out to me via email or phone regarding this issue.

I am a guest at LaQuinta in New Haven. Recently, there were about 48 cars engaging in drag racing on the road in front of the hotel. They were even using the hotel's parking area and filming the races from the property. I called the front desk around 10:30 pm due to the loud engine noises and safety concerns, but they claimed they couldn't do anything as the road was public property. I found it unbelievable since the racers were clearly utilizing the hotel's premises. The front desk refused to call the police, so I took matters into my own hands and contacted the authorities. This situation suggests that the hotel management might have been turning a blind eye to these activities.

I stayed at a hotel in Tinley Park, IL, and was extremely disappointed by the condition of the room. The furniture was scratched and the wood bed base was peeling. The carpet had visible stains, the window was distorted with a cloudy film, the refrigerator and microwave were both in poor shape. The hotel did not match what was advertised online. The breakfast was also not as described, with only cold boiled eggs available. During check-in, the staff took their time and seemed more focused on joking around than assisting guests. When I expressed my dissatisfaction with the room, the front desk was unhelpful, blaming my online booking for the poor experience. Despite my request for a better room, I was told none were available, and a refund was not an option. After checking online, I saw rooms were still available, which made the situation more frustrating. I have evidence with pictures to support my claims and am seeking a full refund.

Good morning, I am currently residing at La Quinta in Reno, NV, due to the COVID-19 outbreak. I have been a guest for almost a month and a half as I was in the process of moving when the stay-at-home orders were issued. The landlord of my new place prefers to complete the move during Reno's 3rd stage of reopening. I thought I could stay here until mid-June, but the GM informed me of the 28-day stay policy and that I need to check out for 48 hours. However, after researching, I found out our county has lifted this policy until June 30th, [redacted]. I urgently need guidance on whom to contact regarding this pressing issue for myself and my family. I am seeking assistance as a loyal paying guest impacted by the crisis. Thank you for your understanding and support during this challenging time. Sincerely, D. Medina.

I am requesting a phone call regarding a recent room reservation with unexpected charges. My reservation number is R[redacted]. The booking process at RESERVATION.COM does not provide clear explanations for the billing amounts. Simplifying my concerns, I believe there are undisclosed charges. This issue goes beyond what I can express in writing. Despite our frequent stays at LaQuinta, I currently have lost trust and do not plan to return. I am doubtful about receiving a phone call, particularly as an email address is required for contact. -Timothy B. [redacted] Kingsdale LaVernia, Texas, [redacted] [redacted]

My stay at the La Quinta in Little Rock was disappointing. I intended to stay for three weeks but left after just one night. The parking garage elevator was covered in graffiti and cigarette butts. The alleyway connecting the garage to the hotel was dark and frequented by loiterers, some even managed to enter the hotel through the sliding doors. After that experience, I booked a room at the La Quinta in New Orleans. To my dismay, upon arrival, I learned that this location did not allow pets despite being told otherwise by a reservation agent. With no available rooms nearby, I had to find alternative accommodation for my pet at an extra cost. In the past, I relied on La Quinta for pet-friendly stays during my travels, but this recent experience has left me unsatisfied. I am requesting a refund of $75.38 for my unpleasant stay and also a $75 credit for a future booking. Sincerely, W.S. [redacted]

Hello, I wanted to share some feedback from my recent stays at La Quinta Inns in North Orem and Paradise Las Vegas. I am reaching out not to complain, but to bring to your attention some substandard conditions we encountered at these locations. I have attached photos from the North Orem, Utah site showing issues like an unchanged DND sign and inadequately cleaned rooms. Interestingly, despite regularly choosing La Quinta for our travels with our dogs, during this pandemic, we found these to be the least clean locations we've experienced. We value your services for travelers with pets and would appreciate it if you could contact us to discuss these concerns further. Thank you for your attention to this matter. Tim and Shirley

I'm ELENA GAIDOUK, and I stayed at La Quinta located at [redacted] NW 36th St, Miami, FL, from 10/19/[redacted] to 10/28/[redacted]. After that, I made a booking through Snaptravel from 10/28/[redacted] to 11/02/[redacted], with a note to extend my stay in Room [redacted]. On the morning of October 28th, I called the front office to inform them about the extension till November 2nd. They instructed me to visit the front office before 12 pm to sign a paper. However, due to a phone call at 1 pm, the hotel manager asked me to leave as I hadn't signed the paper earlier, mentioning it was too late to extend. Despite my suggestion to check out then check in again at 3 pm as per my prepaid reservation, she insisted I leave immediately, giving me only 30 minutes to vacate. Despite never causing any issues during my 9-day stay, the manager's treatment was disappointing, making me lose money and rely on someone's hospitality due to the abrupt eviction. I am considering seeking legal advice due to this unjust treatment.

I stayed at a LaQuinta in Fort Pierce, FL, and was surprised by a $20 per pet fee that wasn't disclosed on the website. Additionally, a $50 hold fee was placed on both my Visa and Discover cards, leading to double charges. Another concern was the lobby under construction, unlike other LaQuinta locations I've visited. Despite canceling my reservation due to these issues and experiencing inconvenience post-Christmas, I believe the manager at this specific location needs customer service retraining. I may consider sharing my experience on social media and LinkedIn. Thank you, Laurence T.

Due to a fire at my apartment on 1/14/[redacted], I had to stay at La Quinta Inn & Suites by Wyndham Fort Worth Eastchase at [redacted] Anderson Blvd, Fort Worth, TX [redacted]. On 1/15/[redacted], my daughter got bed bug bites confirmed at Cook’s Children. I found a bug in the bed and have video evidence. I informed the front desk, but they rushed us out with the threat of no refund if we didn't leave in 10 minutes (at 10:50pm). Despite not causing issues or sharing the video on social media, nothing has been done. My daughter still has itching and issues. I am seeking a resolution.

During my recent stay at your Savannah, Georgia Midtown hotel from 2/20-2/21, I encountered some issues that greatly impacted my experience. Waking up to a large cockroach crawling out of my boyfriend's pants on the bed was incredibly distressing. We had to quickly pack up at 7:30am due to this unsettling encounter. Additionally, the shower was unusable with water not draining and strands of other guests' hair floating around. I have visual evidence of the cockroach incident. I am requesting a refund or an opportunity to stay at a different, better-maintained La'Quinta location. It seems unreasonable to pay full price for a room where basic comforts were not met and our stay was disrupted by such discomforting situations.

During our stay at your Flagstaff location on February 27th, [redacted], we encountered discrepancies between the advertised "Free breakfast buffet" and the actual offerings. The photos on your website showcased eggs, sausage, waffles, and cereal, but on the morning of the 28th, we found apples, green bananas, yogurt cups, muffins, and granola bars instead. This did not align with our expectations. Additionally, our bathroom lacked a shower curtain, necessitating a call to the front desk for resolution. We would have reconsidered our stay had we known the breakfast was not as advertised. Considering these issues, I am requesting a 50% discount on our room fee for the inconvenience and misrepresentation of your breakfast buffet.

Hello, my name is Tanisha Brimley and I made a reservation for a two-day stay at LaQuinta Inn expecting a clean, COVID-friendly, and welcoming environment. However, my experience was far from satisfactory. The first room I was given lacked a seal indicating it had been sanitized properly, and it had a strong smell of smoke and drugs. There was no smoke detector in the room for safety, the bed lining was stained, and the furniture was broken and shabby. When I requested a different room, the second room also lacked a cleanliness seal and had a musty odor, stained linens, dirty carpet, and an overall uncomfortable feel. The nightstand was dirty, there were holes in the bathroom wall, and strange popping sounds could be heard. I am very disappointed with this hotel stay and am kindly requesting a refund so I can find alternate accommodations that meet my standards. It seems that this hotel may be lacking proper maintenance and housekeeping protocols.

We made a booking on hotels.com with a $[redacted] financing loan from Affirm. Upon arrival, we were given a different room than we reserved. The front desk then requested extra payment in cash. Despite booking the higher-priced room online, we were hassled for cash. The situation escalated to the point where the hotel manager involved the police, making us leave without a refund. This incident marred our honeymoon, which we planned meticulously. We are requesting a full refund of the $[redacted].50 paid to hotels.com and Affirm. Our reservation number is [redacted] with daily rates as follows: $90 for day 1 and 2, $[redacted] for day 3, and $85 for the final day plus $55.50 in taxes and $19 for booking insurance. As compensation, we are seeking a complimentary honeymoon package including accommodation, travel expenses, and meals for the original trip duration.

I recently stayed at LaQuinta Inn Houston Hobby from May 26, [redacted], to June 1, [redacted], in Room [redacted]. During my stay, I encountered several issues that greatly impacted my experience. Firstly, I discovered carpenter ants on the windowsill, along with debris from their chewing. Secondly, adjusting the showerhead led to water spraying out from multiple cracks, flooding the bathroom. The third issue was finding sticky red goo on the TV furniture. Furthermore, the mattress pad provided was unsatisfactory; it did not fit properly or stay in place, causing discomfort. To my dismay, removing the pad revealed a large urine stain on the mattress fabric. Despite leaving a note for housekeeping regarding the mattress and stains, my concerns were ignored, and the room was not cleaned upon our return. This incident has been disappointing, especially after being a loyal customer who previously enjoyed stays at the hotel. It seems there are challenges that may be linked to the pandemic, but the issue of unclean bedding is inexcusable. I have photographic evidence of the mentioned problems and have found it challenging to address these issues with suitable customer service channels. This experience has marred what was supposed to be my first travel experience in nearly two years.

Dear Hotel Management, During our recent stay at your Artesia, NM location from May 25th to May 28th, I used my credit card points to prepay for the room. Upon returning home, I discovered a charge of [redacted].25 on my credit card. I reached out to the hotel, but despite a promise to investigate, I never received a call back as of June 15th. Strangely, I only see a credit of [redacted].25 on my card. This billing discrepancy has left me confused and disappointed with the lack of follow-up. I value professionalism and integrity in customer service. Our visit was to attend a funeral for my brother-in-law, a dedicated Artesia police officer who tragically lost his life in the line of duty. With the emotional stress of the trip, the hotel's oversight was particularly challenging. The ability to utilize my credit card points for the room initially eased my financial concerns, which is why I chose to book with LaQuinta over the Artesia Hotel. Sincerely, Christina N.

I would like to report an unfortunate incident that occurred at one of your La Quinta hotels in Hot Springs, AR, around an hour ago. The front desk attendant was very rude to me and mentioned that locals and troublemakers are not welcome at the hotel. I found this treatment and the false information provided to be unacceptable. Despite having lived in Hot Springs four years ago, I was denied a room reservation based on this outdated information. I am deeply disappointed and feel that the individual at the front desk was unprofessional. I believe that the hotel should reconsider its hiring practices to maintain a positive reputation within the community. Thank you for your attention to this matter.

I have noticed unexpected charges on 3 of my cards. Additionally, when I upgraded at check-in, the amount I was charged exceeded the initial quote. There was a double charge for the first night and I had poor customer service experiences during the last days of my stay, including encountering a rude employee and facing issues with my room access being abruptly canceled during a family emergency. The late fees and overdrafts have been financially burdensome. I intended to use a different card after the first night, which has caused further complications with my bank. I am urgently requesting a refund of the funds. Considering the multitude of problems I have faced, I am seeking compensation, either monetarily or by arranging immediate accommodation at a different property located across town. I have been a guest at the current property for almost a month.