LA Times Customer Service Issues

For the past week, the delivery driver has been tossing the morning paper at 20mph, leaving it soaked on our lawn by 5:30-6:00am. Despite notifying them of the issue, there has been no improvement. Requests for redelivery of the weekend papers have been ignored, and attempts to reach customer service have failed. The lack of response and poor service are leading us to consider canceling our subscription to the LA Times and requesting a refund for the annual fee paid. If this continues, we will have no choice but to seek alternatives.

I have contacted the LA Times numerous times in the past six years regarding the daily delivery issues I have been experiencing consistently, especially on weekends. Despite calling before the designated re-delivery time, the paper never arrives as promised. Each time I call, I receive the same rehearsed response about escalating the matter to a supervisor to ensure prompt delivery, but the paper still fails to show up. I believe the recurring problem lies predominantly with weekend deliveries, possibly due to young staff who prioritize socializing over customer service. It is frustrating that the supervisor seems more concerned about their smartphone battery than resolving customer complaints promptly. As a disabled individual who relied on home delivery, I find it distressing to engage in this cycle of unfulfilled promises and missed papers every week. Having delivered newspapers in challenging conditions in the past, I value the importance of reliable service. While I used to have a seamless experience with another newspaper, I prefer the LA Times' content but struggle with the ongoing delivery failures and excuses.

I've been trying to contact the LA Times regarding delayed delivery for several months. I've been a loyal subscriber for over 40 years. Previously, I used to receive my paper by 5:30 a.m. consistently, but for the last six months, there have been constant delays. Despite multiple requests, the promised 6:00 a.m. delivery never occurs. My name is Richard Scadron at [redacted] Windtree Dr., LA [redacted]. I understand that a subcontractor manages deliveries for multiple papers, but it's frustrating to receive only assurances from Customer Service without any improvement in service. I'm considering canceling my subscription, but it will disappoint fans of "Peanuts" and "Dennis the Menace."

I recently took a break from online media and decided to cancel my subscriptions to various outlets such as the LA Times, SF Chronicle, Washington Post, Wall Street Journal, and The New York Times. Although I've been an online subscriber to The New York Times for 8 years, I faced difficulties canceling my internet subscription. Unlike The Washington Post or the Wall Street Journal, The New York Times does not allow online cancellations. I had to call in, locate my account number, wait, provide personal information, and then be transferred to another department after stating my wish to cancel multiple times. The entire process was time-consuming and felt dehumanizing, taking a total of 16 minutes. I hope The New York Times will improve its customer service policies and procedures before I consider resubscribing.

I received an email stating that the LA Times published statistics claiming that a high percentage of various issues in LA involve illegal immigrants. Is this accurate or merely right-wing propaganda? I want to verify these claims as they are being shared online. Please respond so I can correct any misinformation being spread among my friends. Thank you. Regards, C. H.

As a loyal seven-day subscriber to your newspaper, I have been experiencing consistent issues with late or missed deliveries. Despite multiple calls to customer service, my paper has not been delivered for over a week. The carrier even ignored me this Sunday, which I feel was intentional. I am concerned about possible retaliation from this carrier and I am seeking legal advice. The customer service department has been unhelpful with their scripted responses, lacking the ability to address the ongoing problem. I am worried about the carrier's behavior and demand that the newspaper take action to ensure timely delivery without harassment. The customer service reps need to show more initiative and provide real solutions instead of just reading from a script. I insist that this issue be documented and addressed promptly to prevent further incidents.

I did not receive my newspaper delivery on Sunday, 12/23/18, for the third time recently. Despite calling three times to request delivery, I have not received any papers as requested. The automated system offered to deliver the missed paper the next day (Monday), but it was not delivered either. Today, on Saturday 12/29/18, the newspaper was not delivered again. I tried calling [redacted] multiple times, but there was no answer. It is now 10:30 AM, and there is still no delivery in sight. As a long-time customer, I am disappointed by the poor service. If this issue is not resolved promptly, I may need to reconsider my subscription. Sincerely, Theodore (Ted) Ury

I have experienced missing newspaper deliveries on August 17 and today, 8/19/19. This recurrence is not an isolated incident; similar issues have occurred multiple times in the past. While the delivery was consistent for about six months initially, the problem of non-delivery has resurfaced. Regrettably, my neighbor even had to cancel their subscription due to persisting late or missed deliveries. Initially, my newspaper arrived around 5:30 am, then 6:30 am, and now after 7:30 am. Timely delivery is crucial as readers prefer to start their day with the morning news. It's important that the delivery personnel adhere to a schedule to avoid inconveniencing subscribers who rely on receiving their papers promptly.

We have been facing consistent issues with our Los Angeles Times newspaper delivery for over a year now. We are experiencing frequent non-deliveries and receiving damaged papers, especially in bad weather conditions. Unfortunately, each time we try to resolve these problems with customer service, it has only led to more frustration and disappointment. Recently, we have been receiving the VC Star instead of the LA Times at least once a week, with two consecutive days this week. We find this unacceptable as we specifically subscribe to the LA Times and expect to receive it in good condition every day. The VC Star is not of interest to us. We simply want our newspaper reliably delivered each morning. Dealing with these weekly delivery failures has become too much to handle. We hope for a solution to this ongoing issue. Thank you for any assistance you can provide.

Can anyone explain the causes of fires? My hypothesis from a 5th-grade perspective is that the addition of radiation into various forms like Gamma, Ultra Violet, and sunlight could potentially ignite life forms on Earth. Factors such as telegraph and electric lines, numerous satellite dishes, cellphone towers, and high voltage plants without proper insulation could contribute to fire incidents. I've noticed damaged electric boxes throughout my city, likely causing leakage, possibly due to neglect from previous providers. While using Google Maps in [redacted], I had speculative thoughts of triggering disasters by dropping pins between locations like Hoover Dam and a "Secret Nuclear Silo" in North Korea. These experiments led to severe electric shock, radiation poisoning, and internal burns, exacerbating my distress. Despite my high IQ and years of research, I feel victimized and hope to prevent future catastrophes. With concerns about atmospheric consequences from disruptive jet plane maneuvers and the increased strength of satellite signals, I'm puzzled about potential correlations with fires globally. Although I have mixed feelings about Google Maps, recognizing its widespread use while missing the communicative aspect of social media, I believe my experience sheds light on possible risks associated with satellite technology. #NYTimes

Hello, I subscribe to the LA Times newspaper. Lately, I have noticed that the delivery person has been consistently late with the delivery and sometimes even skips delivering altogether. As of 9am on Sunday 12/15, I have yet to receive the Sunday paper. Last Sunday, it arrived close to 10am, whereas the previous delivery person would reliably have it by 7am. Thank you. Todd Polson [redacted] S. PCH #69 Redondo Beach, CA [redacted]

I have noticed that the articles in your paper primarily reflect liberal viewpoints, with little to no conservative perspectives. The content seems biased against Republicans and President Trump. To ensure a fair and balanced representation, I am willing to contribute articles or suggest writers who can provide more diverse opinions. A newspaper should cater to all readers, not just those aligned with the Democratic Party. Please provide me with an email address where I can reach out. I have been a loyal reader for many years, but I find it challenging to engage with your current content. Thank you.

I have noticed that my weekend delivery is consistently arriving late by a couple of hours on average, unlike during the week. Despite reaching out to address this issue several times, there hasn't been any improvement. I have been a loyal subscriber of the Times for years, but I am considering canceling my subscription and switching to the NY Times if this problem persists. I truly enjoy reading the LA Times with my morning coffee, so I hope this issue can be resolved soon to continue my support for print media.

I have a subscription to the LA Times digital edition. I have been downloading my paper without any issues during my cruise until last night when the download stopped working (error message mentioning Europe). Trying to switch to the iPhone App, I have hit a limit after reading just a few articles. Even after entering the correct email and code, it's not recognizing my subscription. I'm already a paying subscriber. How can I resolve this?

A suggestion for expanding your Calendar section: instead of just highlighting streaming performances, consider featuring live entertainment for small groups. Residents living in condos or apartments could arrange for outdoor shows where fewer than 10 people sit 6 feet apart. They could hire a comedian for laughs, showcase actors performing scenes, or enjoy a musician's melodies in a backyard setting. By supporting local entertainers struggling due to the pandemic, communities can come together for safe, intimate shows while providing artists with much-needed income. Encouraging readers to reach out to nearby comedy clubs, theaters, and musicians to organize these events could help revitalize the local entertainment scene.

We often receive multiple copies of the newspaper in a single week. Despite being promised credit when contacting customer service, it never reflects in our monthly credit card statement. Although they once provided extra credit days after my complaint, the issue persists. The reasons given for missed deliveries, like access problems due to non-existent gates at our property, seem invalid. Mix-ups such as receiving the DESERT SUN instead of the LA TIMES or wrong inserts are recurrent. Although an electronic paper option was offered, my husband prefers the physical copy. As retirees, the consistent errors have become tiring. It's frustrating that after a year of this, no resolution seems in sight. If there were an alternative newspaper he liked, we would switch. However, the LA TIMES suits his preference. Previously, I could grab a paper on my way to work for him, but now that I'm retired, the unreliable service is disappointing. I'm sharing his email in hopes of a more effective means of communication to resolve this ongoing issue.

I am extremely dissatisfied with the one-sided news reporting in your paper, which consistently leans to the left and frequently criticizes President Trump. I urge for a balanced approach that includes highlighting the positive accomplishments of the president. Additionally, I question the inclusion of the Chinese news magazine in Sunday's issue, as China is a communist country lacking freedom and democracy. The extensive influence of China is concerning. I am contemplating canceling my subscription if this negativity continues. There is a need for openness to different perspectives, unlike the intolerance often seen from the left. The political landscape is shifting, and it is crucial to recognize this before it's too late. I hope for a brighter future where truth is valued, and credit is given where deserved beyond personal opinions. Thank you.

Hello, I'm grateful for the opportunity to reach out to the LA Times regarding my daily delivery service. Firstly, I encountered an issue with my paper not being delivered this morning to my home at [redacted] Laurel Terrace Drive, Studio City, [redacted]. I waited for over 45 minutes but had to leave. I request a call when it is convenient or for my written request to be forwarded to the delivery offices. Secondly, due to mobility constraints, I kindly ask that the paper be tossed over the gate for easy access from my yard. The delivery drivers simply need to drive up the driveway slightly and throw the paper over the gate. Alternatively, if there is a helper, they can disembark from the curb and throw the paper over the fence. Thank you for your assistance, Nancy

I am a 72-year-old man who receives weekly immunoglobulin G infusions for my immune deficiency. Maintaining this treatment is crucial for my immune defense against COVID-19. I have been on this medication for four years, and my pharmacy is CVS Specialty Pharmacy ([redacted]). Despite making several calls to CVS to authorize my prescription with my insurance, I have faced challenges. CVS Specialty's authorization team only responds to emails, creating a communication barrier within CVS departments. I have been diligently trying to resolve this since Monday and have yet to receive a response. The monthly cost of my medication is $36,[redacted], making self-payment unfeasible. I am seeking a solution to this communication issue to ensure I can continue my treatment effectively. Best, D.H.

I have an inquiry about my billing. I spoke with a representative over the phone, who seemed to be from India. I had difficulty understanding him, but I believe he mentioned my last payment was $28 or possibly $48. However, my Citi credit card statement shows a payment of $98 to Los Angeles Times on October 7, [redacted]. When I initially subscribed, there was confusion as I mistakenly signed up for the E-edition instead of the print edition. I thought I had canceled the E-edition and switched to the print edition, which I have been receiving. I do not require the E-edition. Before discontinuing the subscription that I prefer, I want clarification on whether I am being billed for both editions or if it is a billing error. If necessary, please confirm the cancellation of the E-edition. I preferred resolving this matter over the phone, but due to hearing difficulties, accents pose challenges.