Kaspersky Lab Customer Service Issues

Dear KF Manjunath, We need to update your information for your recent order placed on [redacted]-07-12 for Kaspersky Premium and Kaspersky Safe Kids. The payment is pending validation due to incomplete billing details. To avoid any issues, please provide your full name and last name with expanded initials as soon as possible. Failure to do so within 5 days may result in the transaction being rejected. Thank you for your cooperation. Kindest regards, Sales Administration Kaspersky India Nexway I purchased the key but have not received any email confirmation to date. Please refund the amount.

Dear Manjunath, We are reaching out to you regarding your recent order 3G28ADWKW9E1 for Kaspersky Premium and Kaspersky Safe Kids, totaling [redacted] INR, placed on [redacted]-07-12 17:35:17. Your order is currently pending validation by our bank due to incomplete billing information. To proceed with the payment and avoid any issues, we kindly ask you to provide the following details: - Last name (with expanded initials): - First name (with expanded initials): Your prompt response will help us resolve this matter promptly. If the requested information is not received within the next 5 days, the bank may reject the transaction and initiate a refund. If you prefer, you can ignore this email and place a new order with correct information through the provided link. If you choose to cancel and refund this order, please inform us accordingly. Thank you for your attention to this matter. Best regards.

I'm David Diaz Ortiz. I purchased Kaspersky Premium, but couldn't install it because it required Windows 7 SP1, so the transaction was canceled. I received a credit note from NEXTWAY via email, stating I have 14 days for a refund. However, NEXTWAY is in France or Germany. They requested my bank account number, but I prefer not to open an account for the refund. The payment number in the email is FR-23-[redacted]49. I need a refund or an alternative product for my computer installation.