Kaiser Permanente - California Customer Service Issues

For the past two years, I have been attempting to remove Kaiser Permanente as my secondary insurance from my Medicare coverage. Despite numerous attempts through calls and letters, I have been unsuccessful in resolving this issue. My name is Rose C. and I previously visited [redacted] Twin Knolls Road in Halethorpe, MD. I kindly request assistance in stopping the crossover. Please refrain from advising me to contact my former doctor, visit Kaiser in person, call Kaiser in Maryland, or fax a doctor as I have already tried these steps without success. It appears that Medicare is unable to remove them as a secondary insurer. I can be reached at [redacted] or via email at [redacted]

I am requesting assistance to address an unresolved issue. I seek to escalate my concerns within Kaiser to ensure a satisfactory resolution that involves the Facilities Manager. Despite the matter being labeled as resolved, I am adamant that it is not, as I still await a decision from the Facilities Manager. I encountered difficulties obtaining necessary information and was met with bureaucratic delays. I aim for transparency and accountability in addressing the lack of ADA compliance at the South Sacramento building. Any support or guidance on this matter would be greatly appreciated. Thank you for your attention to this matter. Ms. L. Miller