Jostens Customer Service Issues

On May 14, [redacted], I received my ring after sending it back for a lost stone replacement on March 6th. My disappointment stems from the replacement stone. The original topaz stone had a beautiful 'brown/orange' hue with depth, while the new stone appears flat, displaying a bright 'yellow-orange' color that resembles painted porcelain. Furthermore, the Chi Rho symbol on the stone seems off. In the replacement, the symbol looks like a cave drawing, extending beyond its designated area. This differs from the original stone where the symbol was more refined and didn't cover parts unnecessarily, giving it an oriental feel. I was not consulted about these changes and wish I had been given the opportunity to approve them before the replacement was made. When I contacted Jostens, I was informed that this is the current standard. I seek advice on how to address this issue. Sincerely, Maynard Schulz

My daughter went to Iowa High School, and her photo is in the yearbook. Unfortunately, she has passed away. I raised concerns when I saw the rough draft during the approval stage, expressing my disappointment and requesting her obituary be removed before printing. The principal mentioned the need for a significant sum to halt the process, which I agreed to in order to prevent her photo with the obituary. Despite his attempts to intervene, the principal failed to stop the printing as promised, resulting in my daughter's obituary being published online. I am her mother and feel immense embarrassment and pain. I seek a resolution to recall and reprint the yearbook without her obituary. The situation has caused me great distress, and I hope for a prompt solution.

Hello, I am requesting to cancel this claim as the ring has been found. I contacted on March 29, [redacted], and was informed that there is a 3-business day window to cancel the order if the item is located. I reached out to the warranty center again yesterday and obtained the correct claim number: [redacted]. I was provided with a telephone number for the Cayey store, which is the designated facility to cancel the order under the warranty. Please keep me updated on the status of this request. Thank you, Madeline G. R. Mother of Kaleb J. O. G. Customer: COL NUESTRA SENORA DE LA MERCED Order Receipt Date: 29-MAR-23 Consumer: Kaleb Ortiz Gonzalez Care Of: Telephone: [redacted] Email: [redacted] Ship To: Kaleb Ortiz Gonzalez Urb Bosque Real C/Palma Real A 42 Cidra, P.R.