Jos A. Bank Customer Service Issues

I tried to order two Travel collection work shirts for my son during a deal of the day, but encountered repeated issues with the address and credit card, despite living in a well-known area and having a valid card. After failed attempts last night and today, and lengthy waits on hold, I am feeling very frustrated with the website and customer service. My son, a second-year law student with a crucial interview in NY, relies on your products for his business attire. I am typically able to assist him from Dallas, and this delay has been inconvenient. I am hoping for a prompt response to resolve these issues. Best, MS [redacted] [redacted]

I have canceled three orders with IDs [redacted]3, [redacted]07, and [redacted]99. These were all attempts to purchase the same item using three different credit cards. The first card was rejected due to a mismatch, followed by automatic rejections on the others. Even though the orders were canceled, charges were processed on all three cards. I managed to stop two of the charges, but one went through on VISA card ending in [redacted]. Since the seller canceled the order, I request a refund to be credited back to the same VISA card. There seems to be a flaw in the system where orders are canceled, yet payment attempts are still made. It was clearly mentioned that the credit card would not be charged, so I kindly ask for a refund and to address this issue in your system.

I have made several purchases at Jos A Bank over the years. In October [redacted], we bought a suit and accessories for my daughter's wedding. When my husband tried on the suit on the wedding day, it turned out to be the wrong one. This mistake was very embarrassing and impacted the wedding photos. Upon returning the suit and explaining the situation to the manager, we were offered a full refund, but only for the portion paid by card, not including the $[redacted] from American Express gift cards that were used and destroyed during the initial purchase. We are requesting a full refund and a $[redacted] credit to cover the remaining balance. We have the receipt available if needed. My husband's name is A.L. and phone number is [redacted].

I reached out yesterday regarding the lack of assistance from your service department in providing a return label for order number ([redacted]45) - 2 items to return. Unfortunately, I have not received any response from your Customer Service department. I can be reached at the email address ([redacted]) or on my cell phone at ([redacted]). Surprisingly, your follow-up department just contacted me to ask about my satisfaction with your service, but currently, I have to rate it as a "0" due to the lack of support. As a loyal customer for over a decade, I have never faced issues getting a return label for clothing. I am disappointed with the current situation and would appreciate it if a Supervisor could get in touch with me. Throughout the years, I have spent over $10,[redacted] with your company, and I hope this matter can be resolved promptly.

During a recent visit to the Oceanside Long Island store with my son, we experienced rude and unprofessional treatment. Despite having an 11:00 appointment for tuxedo rentals for my son and his groomsmen, the salesman immediately tried to upsell us into buying a suit, which we were not interested in. Additionally, when my son specified the color he wanted, the salesman only offered one option in navy. He also discouraged us from rental alterations, claiming they wouldn't provide a good fit. When my son inquired about Michael Kors tuxedos, the salesman disparaged the brand as "inferior" to Jos A Bank. His condescending and rude behavior completely dampened what should have been an exciting experience. This negative encounter was truly disappointing, especially considering the potential for a large sale with 10 men in the bridal party. Sincerely dissatisfied, Sherry Dubler

I placed an order for two shirts on 9/22/[redacted] under order number [redacted]68, with an expected delivery date of 9/25, which did not happen. After investigating and contacting you, I learned that the Fedex shipment (tracking number: [redacted]07) was delayed due to an address issue. Fedex informed me yesterday (incident number: [redacted]) that the package was damaged and is currently in Memphis. They advised me to contact you regarding the contents. I am eager to receive the shirts but cannot wait indefinitely. Please expedite the shipment or provide replacements promptly. In the absence of these options, a refund, including shipping fees, would be appreciated. After facing difficulty reaching you by phone, I am resorting to email for assistance. Your prompt attention to this matter is highly valued. Thank you. -James W.

I have been a loyal customer of the store near Lenox Mall in Atlanta for many years. While the customer service has traditionally been good, my recent experiences have been disappointing. During my last two visits, there were instances that stood out negatively. On the first visit, a salesman argued with me about sizing and became upset when I didn't agree with his suggestions. The second time, despite the store being empty, three salesmen, including the manager, completely ignored me. They proceeded to have a conversation about football at the front desk while making remarks about my sizing knowledge. This incident occurred on October 17th around 4:45 PM. The store has a great selection of merchandise, but the staff's unprofessional attitude is concerning. These experiences have led me to rethink future visits. I felt it was important to bring this issue to your attention for improvement.

I purchased shoes, trousers, and shorts at your Scottsdale, AZ store yesterday. The salesperson mistakenly gave me mismatched shoe sizes, one 10 and one 11. Upon realizing this as I packed for an upcoming vacation, I called the store for an exchange, but they did not have the correct pair anymore. When I contacted corporate, they were unhelpful and rude. Despite being a loyal customer for 35 years, I received poor service. The transaction details are #[redacted]*7*[redacted], store #[redacted], and item #41F10D19 for British Tan shoes in size 11. I need the correct pair before Saturday but have found no stores in Arizona willing to assist.

I made a purchase with order number #[redacted]68 on August 5, paying $[redacted].31 with an American Express $[redacted].00 gift card. After returning the suit due to sizing issues, I did not receive the store credit by September 16. Upon contacting Robin from customer service, she mentioned the credit was processed back to the card used for the purchase, which contradicts the nature of gift cards. After several discussions involving Robin, her supervisor, and the manager, the issue still remains unresolved. They mentioned verifying the American Express number credited in their records against my provided number. Despite their promise to email me within 48 hours, it has been eleven days without a response to my email at [redacted] If the verification process fails, I am open to mailing the remaining gift card balance of approximately $23.00 to further investigate the refund.