Jomashop.com Customer Service Issues

I am Christian G. and have purchased 3 Tissot and 2 Lucien Picard Watches from you. Previously, I contacted you regarding one of my Lucien Picard watches losing time. I received papers to return it but found out I had to pay for shipping, so I didn't. Now my second Lucien Picard watch is having the same issue. I have bought a total of 5 watches from your company and recommended you to others. I believe I shouldn't have to pay for shipping, which may cost more than the watches themselves. I enjoy shopping at Jomashop but have some concerns. I would appreciate any offer or deal from you. Thank you, Christian G. [redacted] Briarfield Court, Kichener, ON, N2A 4B6.

Subject: Return Request for Order M1F87045 Hello - I am looking to exchange my RayBan Colonel sunglasses (61mm) for a smaller size (58mm). I used a gift card for the original purchase and would like to pay the price difference for the larger model. Could I receive a confirmation once my return is processed and discuss shipping the smaller size while paying the difference with my debit card? Thank you.

Hello, I placed an order on Jomashop.com on April 13th, but there has been no progress. The order is still showing as 'processing'. I used PayPal for payment. I ordered 2 watches that were in stock, with a 2-3 day delivery window to New Jersey. My order number is 1HW5099. I have attempted to reach out through their Help center and by phone, but have not received any responses. I did not see any information regarding COVID-19 measures on their website, but it appears they may be temporarily closed. I am unsure of what steps to take next. Any assistance in contacting them would be greatly appreciated.

Hello, I tried to purchase the Bulova Moon Watch box set a while back, but it was unavailable. I noticed that you are still advertising the set. Do you currently have it in stock? I am interested in the box set and not just the watch. I have been a customer for some time and I feel it is misleading when you advertise one price but do not have the item available. Also, when the item becomes available, the price is significantly higher than advertised, leading me to shop elsewhere. I have also been unable to reset any Invicta chronograph watch, regardless of the quartz unit brand. Even my local watch repairman cannot reset them. Any suggestions? I have several Invicta watches that I cannot resell and I refuse to wear them. Regards, K.K.

I am writing to share my recent experience with a customer service representative at Jomas shop. My initial order was placed on October 29th with an estimated delivery of November 3rd - 4th. However, there was a delay in shipping the watch, causing concern as my wife was leaving the US soon and needed it before her departure. Despite multiple calls to customer service and explanations of our situation, the watch was still not shipped promptly. When discussing a solution with the agent Farrukh, there was a misunderstanding regarding the payment process and pricing. The lack of immediate responsibility taken by Jomas shop for the error was disappointing, especially as a repeat customer. Additionally, the rude behavior of the agent Heidy during our interactions was not acceptable. Only after speaking with Farrukh did we receive a refund for the initial payment, which was unexpectedly processed without our request. The overall customer service experience fell short of expectations for a luxury store.

I paid an extra $10 for 2-day shipping, but it has been a week, and my package hasn't arrived. I've tried calling customer service for the past two days, but the wait times are excessive. Even after selecting the call-back option, no one has called. The live chat feature is also not functioning, and my package is still missing. This service is unacceptable, and it is frustrating not being able to reach them.

I am Duane Boyde. I paid an extra $10 for two-day delivery, but my items did not arrive on time. Three days later, I found one of the items left outside on my porch, even though the mail app said it was delivered to a person, which never happened. I have been on hold for over a half-hour three times this week without a response. Only one item out of the $[redacted] order arrived - a XXXL Burberry jacket instead of the medium I ordered. I have proof of my order receipt and pictures showing the size discrepancy. Despite my complaints, I am still waiting for a resolution and my refund. Just received a response asking how it can be fixed when I clearly stated I wanted a refund - how many more delays will there be?

I contacted customer service regarding a missing item and a Burberry jacket that was the wrong size. The jacket received is much too big. I spoke with Shamilia to resolve the issue and was on the phone for over an hour, feeling frustrated. Despite expressing my frustration, I did not direct any personal curses at her. Shamilia insisted on respectful language to resolve the matter. Unfortunately, after being promised to speak with her supervisor, she abruptly ended the call after a short wait. While the prices are appealing, the poor service experience has made my $[redacted] purchase seem not worth the hassle.

I have been attempting all day to report a fraudulent charge made with my credit card. I informed the bank, but was redirected to call regarding the issue. After holding for 30 minutes, the customer service representative could not hear me and disconnected the call. After an hour on hold on my second attempt, I opted for a call back but was hung up on immediately. Now, I have been on hold for 30 minutes without the option for a call back. I am trying to obtain details like the delivery location to verify if the culprit is known to me and to reclaim the funds. Thank you.

I am dissatisfied with the service received as a first-time Amazon shopper. Just this afternoon, I received an email stating that the product's delivery timeline was until June 8th. However, even after a week of payment, the product has not been delivered. The email mentioned a possible delay, which is not acceptable. As a first-time customer, this unprofessionalism is off-putting. It is important for a company to understand that once an order is placed, the money is deducted from the customer's account. If the item is not delivered by Wednesday, I will have to cancel the order and take my business elsewhere.

Dear Sir/Madam, I hope this message finds you well. I am writing to you on behalf of SMELL ATTRACTIVE PERFUMES LLC, where I work as a sales assistant. Our company, based in Dubai, specializes in importing and exporting top designer and niche perfumes. We also engage in trading and wholesaling branded fragrances, offering a wide range of products at competitive prices from our warehouse in Dubai, UAE. Our focus is on providing flexible and high-quality service to our clientele. Thank you for your time and consideration. Sincerely, Amir Baig

This is my first time shopping with Jomashop. My husband found a dress for my birthday, which I bought on Jan 17th for under $[redacted]. Unfortunately, the price increased by over $[redacted] when I made the purchase. After contacting customer service on Jan 18th about the price difference, I was promised a response from a supervisor within 2-3 business days but never received one. The dress has arrived, and I love it, but my husband is hesitant about the increased cost. I'm disappointed by the lack of response and poor customer service. I hope you can assist in resolving this matter so I can have a positive shopping experience with Jomashop and continue as a customer in the future. Please escalate this issue to a supervisor for resolution. I don't want to return the dress and stop shopping at Jomashop. Thank you, Lacey Order: M2RA7166

I bought a watch and paid for expedited shipping, but it has been four days and the watch is still listed as "Awaiting Shipment." The payment was made through PayPal, and they are still holding the funds for Jomashop even though it seems they haven't attempted to process the payment. I have tried to contact Jomashop through phone, chat, their Ebay store, and Facebook, but have not received any response. It feels like they are not interested in collecting the payment or addressing my concerns.