John Deere Customer Service Issues

I arranged for United AG and Turf in Athens, TX to service my tractor and shredder in January [redacted]. They told me the shredder deck was rusted and needed replacement, so I bought a new 8 ft shredder, requesting to keep the old 6 ft shredder for rough areas. They delivered the new equipment but initially forgot to return the old shredder. After contacting them, they took two weeks to bring it back, but to my dismay, it had no blades. The company admitted to replacing the blades before realizing the deck was too rusty and did not reattach the old blades. When I raised the issue, they suggested I wait for some old blades to potentially become available. I was disappointed that my old shredder, albeit rusted, was returned useless, and they didn't offer further assistance.

I bought a zero turn EZTrak Z445 three years ago, and my warranty runs out on 9/30/[redacted]. Despite only having 80.5 hours on it, I've had to bring the mower to the shop twice to fix the hydraulic motor for both the left and right hand steer. Unfortunately, the left hand steer hydraulic motor failed again yesterday. These repeated issues are concerning for a machine with such low hours of use. The problems are with the equipment itself, not our local dealer. Since the warranty is ending soon, I have no choice but to trade this mower once it's repaired. Given the past problems, I can't afford the potential repair costs of over $2,[redacted] if it's out of warranty. I believe I should be refunded for the purchase of this mower.

In May [redacted], my late husband bought a new [redacted] R tractor from a dealership in Kirksville, Missouri. Recently, the tractor developed a knocking noise in the engine. The dealership picked it up for a diagnosis, and a few days later, the service department informed us of a $19,[redacted] repair estimate. They believe a bearing failure caused damage to the crankshaft. I inquired about any assistance from John Deere due to the tractor's low usage of only [redacted] hours and our diligent maintenance, but unfortunately, they declined. We are taken aback by the extent of repairs needed for a relatively young and well-maintained machine. Any help in reducing the repair costs would be greatly appreciated. Kindly let me know if there's any possibility of assistance. Thank you for your consideration.

I bought a John Deere lawn tractor, model D105, from Lowes in Huber Heights on April 14, [redacted], with product ID 1EXD105ECDD438574. On October 16, [redacted], it suddenly stopped moving both forward and backward. After having it looked at by the John Deere store in Tipp City, OH, they found the issue to be a prematurely malfunctioning transmission with an estimated repair cost of $[redacted], which was surprising given it only had [redacted] hours of use. Following the store's suggestion, I reached out to Lowe's who then directed me to the John Deere store in Brookville, Ohio. During my visit, they also expressed surprise at the issue and recommended contacting John Deere directly for assistance.

Three years ago, I purchased an X570 and have been satisfied with it except for the frustrating experiences I encounter when I need to remove or reinstall the 48" mower deck. The main issue lies in the difficulty of removing the J-pins that hold up the rear of the deck, specifically the tight tolerances and alignment issues with the knob on the end. Despite spending six hours over the past two days, I have only managed to remove one of the pins. I have sought advice from both a JD dealer and an independent mower service provider to no avail. I am now contemplating having to pay for professional assistance to transport it to their shop. Any suggestions or guidance from a mechanic during my next attempt would be greatly appreciated.

My father, a 70-year-old man and a long-time Kubota owner, recently bought a John Deere tractor. Although the salesperson was friendly and not pushy, he has encountered serious issues with inaccurate information in the manual when trying to attach the mower or blower. Despite being capable of following instructions, the manuals do not provide the necessary guidance specific to his tractor. The process has been frustrating, especially since the Curtis cab he ordered took much longer to arrive and was different from what was promised. The installation of the cab has made it significantly more challenging and uncomfortable to operate the loader and backhoe units, as everything now needs to be done from the outside, exposed to the cold weather. The design flaw of the cab obstructs visibility and makes the whole experience with John Deere disappointing for my father, almost leading him to consider returning the equipment despite the financial loss it would entail.

I bought a new Gator [redacted]-S4 back in [redacted], which now has [redacted] hours of operation. Last year in [redacted], I had to get the frame repaired and the differential and front axle replaced, resulting in a bill of $[redacted]. The drivers of the Gator are all over 60 years old, drive cautiously on mild terrain through woods and farmland that isn't steep or dangerous, and it has never been in an accident or hit anything. Given the careful use of the Gator, I am puzzled as to how such significant damage occurred, indicating poor quality. I believe this is now a safety concern. I am looking for John Deere to ensure the structural safety of the Gator and provide financial reimbursement for the repairs and replacements necessitated by the poor quality. I appreciate your attention to this issue as I am quite worried and disappointed. I hope to continue enjoying the Gator as a satisfied customer.

I have discovered a design flaw with the new E-Series snow blower. The issue arises when the blower is in the lock-down position, causing it to dismount when reversing on a slight downhill slope with the blower on the uphill side. This situation lifts the front wheels off the ground, rendering the tractor motionless. The blower should be able to float instead of locking down to prevent such incidents. Additionally, customers end up exerting more force on the lift arm, resulting in bending. The locking plate must be redesigned to prevent locking in the downward position as it poses a severe hazard. This malfunction could potentially lead to accidents or even fatalities, especially if a customer is on the road near the end of their driveway.

I am having issues with my John Deere 4066R tractor with a hydrostatic transmission. I have a loader and a 3rd remote valve, along with 2 rear SCV's remotes. I recently tried to use a hydraulic wood splitter with the rear remote, but it moved too slowly. When I attempted to change the rocker switch for the diverter valve, all functions stopped working. Now, not only does the loader not operate properly, but there is a new whining sound coming from the back of the tractor. Even with the tractor off, the loader cannot be lowered fully to the ground. When the tractor is running, only the curl function works. I need assistance with resolving these issues. Thank you.

I purchased a John Deere [redacted] Subcompact Tractor from Lindsey Equipment in Mansfield, PA. I received it on April 26, [redacted], and noted issues with the parking brake within a month of usage. Despite setting the brake, it released, causing the tractor to roll over due to the mower deck coming loose. Lindsey Equipment involved Sentry Insurance without my consent for repairs, which took two months to complete. Upon cleaning and inspecting the tractor, I discovered damaged parts that I believe are due to a manufacturing defect in the parking brake system. I have requested a qualified John Deere technician to inspect the brake at my residence to address the issue. Here is my contact information for further communication: Mark S. 54 Cow Path Lane Middlebury Center, PA [redacted] Phone (cell): [redacted] PS: I believe this issue needs urgent attention for the safety of this unit and others.

I recently purchased a new John Deere [redacted] 4WD tractor, but the dealer did not provide me with the promised bumper, trailer hook, and lift along with it, and is refusing to give them to me. I would like to know if this is the dealer's discretion or if it is the company's policy. If it's the company's policy, I urge them to take action. My mobile number is [redacted], and I am from Jhunjhunu district, Rajasthan, India. I express my dissatisfaction and request the company to kindly respond. I will be grateful for a satisfactory response; otherwise, I will have to turn to another company.

I recently ordered a lawn tractor from Home Depot online, expecting a smooth delivery or pick-up based on the in-store inventory. However, the store decided to send my order to John Deere Mfg, which then redirects it to a dealer for delivery, not a local one close to me, despite several options within 15 miles from my home. After receiving a partial shipment (mulch kit), I discovered that my lawn mower may take up to 3 weeks to arrive. Despite spending hours with Home Depot and John Deere representatives today, the issue remains unresolved. I believe this situation can be rectified if the representatives take the necessary steps. I am requesting to have the order returned to the store for me to pick up directly, which I would have chosen initially if I knew that selecting home delivery meant the retailer would send it to the manufacturer and handle the delivery. This communication oversight has led to a disappointing customer experience, and my expectations have not been met. I regret not choosing a Cub-Cadet instead.

I recently purchased a used John Deere [redacted] with a 54-inch cut and an 18 horsepower Kawasaki engine. After encountering several issues with the fuel pump and gas leakage, I took on various maintenance tasks including changing the hydraulic fluid, filters, spark plug, air filter, and fuel filter. Despite cleaning the tank, replacing fuel lines, and cleaning the carburetor multiple times, the mower started running poorly during use and eventually wouldn't restart. Realizing the battery needed an upgrade to meet requirements, I installed a new, higher CCA battery but still couldn't get the mower to start properly after also replacing the fuel pump. I've checked all connections and fuses, but the mower only cranks without starting. Any assistance in diagnosing this issue would be greatly appreciated.

Dear Sir, I purchased a John Deere 5045D tractor in [redacted] from Raj Kishan Motors in Etawah, Uttar Pradesh. Upon experiencing poor mileage during the 1st and 2nd services, my dealer provided unsatisfactory explanations. Despite attempts to address the issue with the dealer and engineer Chirag, no resolution has been reached. Multiple calls to the toll-free number for assistance have gone unanswered, leaving me quite distressed. I kindly request your help in finding a solution to my problem. Thank you. Sincerely, [initials]

I ordered a riding lawnmower from Home Depot on May 30th, but it still hasn't arrived. The lawnmower was supposed to be shipped to a dealer in Howard Lake, MN, but I hadn't been contacted by anyone. After reaching out to the dealer on 6/19, I was informed that the order had been lost in their junk mail by Dave. As of today, 6/25, I still haven't received the lawnmower and the back and forth is frustrating. I was promised to be contacted within 4 days of the order placement but never heard anything. Despite being told it would arrive on certain dates, it hasn't. The lack of communication and delays are disappointing, especially coming from a big corporation like Home Depot. I plan on leaving reviews on their website to share my experience.

I recently purchased a John Deere tractor from Hendrix brand new. My [redacted] tractor with [redacted] hours suddenly stopped moving forward or backwards. I took it to Agra in Brunswick, and they have had it for five months without a resolution. They mentioned needing to contact John Deere for assistance. I am frustrated that they couldn't diagnose the issue after charging me for diagnostics and suspecting it to be a transmission problem. They claimed to have reached out to John Deere but I am still left with an unfixed tractor. I would appreciate contact information for a District Manager for John Deere in Georgia. Thank you, David Blige.

I have a JD model X530 lawn tractor and faced issues with my recent order (No. [redacted]5) on the John Deere online store. I needed the long belt for the mower blades but was sent the shorter one instead. After no response from my email inquiry, I called JD customer service at 1-[redacted] today at 11 a.m. The representative I spoke to was unhelpful and unfriendly. I suggested that the online ordering system needs clarification between belts and inquired about returning the incorrect item to a local JD affiliate, Mead Tractor, but was told it was not possible. It was frustrating to deal with uncooperative customer service considering my ongoing negative experiences with JD and Mead Tractor since purchasing my model X530.

I have been facing recurring issues with the tractor I leased last spring. The local dealer's delays have caused me to miss planting my crops multiple times due to transmission problems with the tractor. The tractor has spent most of the time at the dealer's shop, and they are now blaming me for the latest breakdown. Communication with them has been poor, and they have kept the leased tractor for 7 weeks without a suitable replacement. The temporary tractor they provided was not equipped for the job, leading to further planting delays. I have documented everything with text messages and call recordings. Despite considering legal action, I hope to resolve this matter without going down that path. My contact number is [redacted]. The Sparrow and Kennedy tractor dealership in SC has been extremely disappointing in their service.

On May 12, [redacted], I purchased a new 5090R tractor as a small farmer with 30 head of cattle and [redacted] acres of hay ground. I bought the tractor for its advanced features and comfort. However, on the first day of use (July 12, [redacted]), I kept receiving a low fuel pressure warning. After contacting the dealer, they initially did not respond promptly but later asked me to bring the tractor in for inspection. As of July 21, [redacted], nine days later, the dealer is still waiting on parts to fix the issue. In the meantime, I've managed to complete my haying with my old CASE equipment, rendering the new JD tractor unnecessary for the season. With only 40 hours of use on the new tractor, I'm wondering if there is a return policy in place. Regards, G.R.

I purchased a [redacted] 825i in [redacted] with 8 hours on it. Recently, the front made a strange noise, and it worsened to the point where I was concerned. I had it checked at Agriculture and Turf in Clifton Park, NY. They found that the two front axles needed replacement, estimating it at $[redacted]. They indicated they would reach out to the manufacturer for assistance. After three days, they said it was fixed, but as I didn't approve the repair until hearing from John Deere, I assumed it was covered when I picked it up (no bill provided). Now, three weeks later, they are asking for $[redacted], claiming that the manufacturer is not covering it. This was done without my consent. Can anyone assist me, please?