Jio Customer Service Issues

Our data usage has unexpectedly depleted, and I am dissatisfied with this as we all equally contribute to the payment. I feel the need to escalate this issue to the management. It's disheartening to see our hard-earned money not being respected in return for insufficient data services. I urge for prompt action and a resolution to this matter. If my data is not restored, I might consider switching my service provider. This decision has been influenced by the ongoing data discrepancies we are experiencing, which I consider to be a fraud. Your attention to this concern is greatly appreciated.

Due to the theft of my mobile, my friend's name could be on the bill since he had helped me with the porting. The SIM is not working because he removed it. I forgot the introduction letter to verify that it's my friend's name. The Aadhaar card-linked SIM is not working. What should be done now? Can you activate this SIM under my name? If it's removed from this number, it's not getting activated. Please help in activating this SIM.

I would like to share my situation with you. Initially, my number was on Airtel postpaid. I had pending dues of Rs.[redacted] for three months, which was continuously bothering me with irritating outstanding reminders. Help me, please. I am struggling and reaching out to you via email, Upkar Babu. Thank you for your service to customers. Please assist me. I have paid the bill on the first of March, but it takes hours to process. Now, it's been days and I still haven't received any confirmation. Please help me save time.

I am experiencing a significant issue as my personal mobile number, linked to both my financial and educational services, has stopped working. I request an immediate restart of the SIM, as I have already paid for a one-year plan. In the event my number is reassigned, it poses a significant risk to the security of my accounts. I will escalate this matter to the police and consumer court if not resolved promptly. My JIO number, [redacted], is vital as it is associated with all my official documents, including my Aadhaar card and bank accounts. I am deeply dissatisfied with the response provided and feel personally insulted by the disruption in service. I have adhered to all necessary procedures during the SIM activation process, providing valid identification documents. The inconvenience caused now compels me to undertake the arduous task of updating my number across all official documents. I demand a resolution to this matter immediately to avoid further complications. Thank you, Prabhakar Dubey

I lost my mobile on 02-04-[redacted] and had my SIM blocked. However, when attempting to get a duplicate SIM from the JIO shop, my unclear fingerprints due to old age caused issues. I visited your Vijayawada office on 10-04-[redacted], provided the necessary details, and received a duplicate SIM. I was informed to wait for activation but have not received any intimation yet, using my wife's number [redacted] for contact. It's possible I missed the call due to my phone being off or connectivity issues. Could you please verify if my new SIM is now ready for use?

I need help signing up for an international roaming package for Panama, without Wi-Fi calling, while I am abroad. I have paid INR 1,[redacted].00 from my IndusInd Bank account for this purpose. The transaction details are PG YIDS[redacted] BILLDESK DC0109. I kindly request your assistance to activate this package for 28 days so that I can receive SMS messages. I have already activated international roaming from My Jio and received a confirmation. Any help you can provide would be highly appreciated. Thank you.

Dear Sir, My name is Sumit Sharma from VPO Pingli, Karnal, Haryana, with a pin code of [redacted]. I recently requested to change the ownership of my SIM card, but it was rejected due to my expired visa. I am in the process of applying for a visa extension and will soon have my work permit. I am currently in the USA and have lost my SIM card. Could you please issue a new SIM card under my father's name, Mr. Hawa Singh, whose mobile number is [redacted]? This SIM card is essential as it is linked to my bank, Aadhar card, and PAN card for emergency purposes. I have attached my Aadhar card and passport copy for your reference. You can reach me on my USA number at +1 [redacted]. Thank you.

Dear Sir, my WhatsApp has not been working for quite a few days now, and it's hindering important tasks. I am unable to use my WhatsApp, which is causing me significant trouble. Kindly assist me in resolving this issue, or I may have to consider porting my number to a different service provider. My main concern is that my WhatsApp account is not functioning with my number. Your help is greatly appreciated. Thank you.

I visited the Jio service center in Khachrod, Ujjain district, Madhya Pradesh with an Airtel sim card to port it. A person at the office took ₹[redacted] from me under the guise of sim porting, but it's been 8 days and the porting hasn't happened. When I went to the office in the evening, I was told rudely that I will not be refunded and was even threatened to close my complaint. This behavior at the Jio service center is unacceptable. Please assist and advise on what steps I should take next. Thank you.

Good afternoon, I am Sam Renis from Kanyakumari, Tamil Nadu, working in the shipping industry. Recently, I lost my mobile phone in the ocean. The lost phone number was [redacted], which contained vital personal and professional contacts. Due to the circumstances, I am unable to visit a store to replace the SIM card at the moment. I have already sent an email to [redacted] regarding this issue, but so far, I have not received any response. You can reach me at my alternate Jio number [redacted]. I kindly request your assistance in fulfilling my request. Thank you.

I recharged my Jio number around 8 p.m. yesterday. Unfortunately, I have been experiencing a lack of network coverage in my room specifically. This issue seems to be isolated to my area and my number. It has occurred in the past as well. This recurring problem is very frustrating as I rely on my phone for my college assignments and work. As a student, I cannot afford to keep wasting money on recharges that do not work. I need a reliable service to fulfill my educational requirements. Appreciate assistance in resolving this matter promptly.

I paid Rs.[redacted]/- to recharge my phone, but encountered an issue during the process. I received a message stating the payment didn't go through and that it would be refunded within a week if it was successful. I attempted the recharge again with Rs.[redacted]/-, and this time it was successful. However, my bank statement shows both amounts being debited. I kindly request a refund of Rs.[redacted]/- soon, as it seems to be a server problem.

Dear Sir, I lost my phone on an RTC bus in Mehdipatnam, Hyderabad, Telangana. I was traveling from Liberty to Mehdipatnam and realized my phone was missing when I got off the bus. A friend called my lost phone, and a bus passenger answered saying they found it in Mehdipatnam bus before the call got disconnected, possibly due to a low battery. The phone is a Samsung Galaxy A20s with the IMEI numbers [redacted]/10/[redacted]/7 and [redacted]/10/[redacted]/5. It has a hanging issue and takes a while to boot up, especially when pressing the volume and power buttons simultaneously. The Jio number in use is [redacted]. Please help me track this number for the last received call, location, and time. Your assistance in locating my lost phone is greatly appreciated. Thank you. Yours sincerely, T. Venkat Raju

I am writing to report an issue I am facing with my Jio SIM card under the number [redacted]. Recently, I topped up this number with Rs219 from my other Jio number [redacted]. Although the recharge was successful, the SIM card remains inactive and shows a message indicating it is not registered on the network. Since the SIM card was unused for months, I expected that recharging would reactivate it. Unfortunately, I am unable to utilize the benefits of the recharged plan due to the card's inactivity. I seek your help in addressing this situation.

Dear Sir/Madam, I am writing on behalf of Mrs. S.R. from METAS Adventist Hospital in Surat, Gujarat. Mrs. S.R.'s JIO contact number, [redacted], has been blocked. This situation has severely impacted her ability to communicate effectively, causing her undue distress and hindering her in fulfilling her responsibilities. Furthermore, Mrs. S.R. recently acquired a new JIO number, [redacted], only to find that WhatsApp services are also blocked on this line. I kindly request your prompt attention in resolving these issues urgently. For any communication, please reach out to Mrs. S.R. via email at [redacted] or on the numbers provided. Thank you.

Dear Sir, I recently recharged my mobile number [redacted] with a Rs. [redacted] top-up plan yesterday. Today, my phone is not functioning properly, and after contacting Jio customer service multiple times, they informed me that the recharge was successful. They mentioned that a second recharge of Rs. [redacted] was done to resolve the issue, but my phone is still not working. The Jio representative mentioned that the top-up plan may not be compatible and advised me to recharge with Rs. [redacted] or more instead. I have already recharged with Rs. [redacted], resulting in a loss, and now they are requesting another recharge of Rs. [redacted] or more. I am requesting a refund of the Rs. [redacted] and for the next recharge to be Rs. [redacted] or more. If not, I will consider changing my service provider and lodging a complaint. Please address this issue promptly.

I was looking for a data entry job online. I discovered a contact number and reached out to them. They instructed me to provide my Aadhaar card, mark sheet, and passport-sized photo, which I did. Subsequently, they informed me that I was chosen for the position. I was asked to transfer [redacted] rupees for registration, which I completed. I am now seeking assistance to get a refund of the amount. I have attached a screenshot of the details. Punjab National Bank Account Number - [redacted] IFSC Code - PUNB[redacted] Payee Name - Reliance Jio Pvt Ltd.

Dear all, I have noticed that even after making a full recharge, the internet connectivity is not stable. It seems like a significant amount of money is being taken, yet the service is not being provided adequately. It is concerning how the company seems to be exploiting lower-income individuals. It is important to address these issues and ensure that customers receive the quality service they deserve. If the internet speed is not improved promptly, I will have no choice but to take legal action. I have all the necessary data and information, including the customer care numbers. Thank you.

My Jio number, [redacted], has been deactivated and transferred to another user. All my essential documents and bank details are associated with this number. I urgently need to reactivate it as important calls and messages are now going to the new holder. Please take immediate action to retrieve the number from the new holder and activate it for me, as it is crucial to me. I kindly request the activation of my Jio number. Thank you. - Jio user

I am reporting a payment issue with my Jio Fiber account. Six months ago, when I moved houses within the same complex, the Jio Fiber agent informed me it was not possible to transfer the account to the new location. He advised starting a new line instead. I followed the suggestion, and the agent arranged for the device to be collected from the watchman. After using the new line for six months and paying for the plan, I recently discovered that I mistakenly recharged the old line instead of the new one. Despite contacting both the Jio Fiber agent and customer service, I have not been able to resolve the situation. They suggested setting up the old device at the new location, which contradicts what was previously communicated. This discrepancy has left me with two open lines and my funds stuck in the old device. I am seeking an immediate resolution, including a refund or transfer of my funds to my active line.