Jimmyjazz.com Customer Service Issues

Good afternoon. I visited your store in Brunswick, GA, where five staff members seemed unaware of the opening time. Despite being told they opened at 10, they didn't unlock the gate until after 10. While waiting, I noticed staff socializing instead of assisting customers. It was disappointing that no one greeted or offered help once the store opened. I believe a refresher on customer service is necessary. To improve, consider sending secret shoppers to assess the service and customer experience at the store.

I recently made a purchase at Jimmy Jazz in Jamaica, Queens. The sales representative took down my email address, and the transaction proceeded smoothly. After trying on the shirt at home, I found it didn't fit well. When I attempted to return it without the receipt, I showed the cashier my bank statement reflecting the purchase. However, even though I hadn't removed any tags from the shirt, I was informed that returning the item with just the bank card used for the purchase was not possible. The cashier attempted to locate my purchase using my name and phone number, but I wasn't found in their system, which was odd since only my email was recorded during the initial transaction. Despite providing other evidence of my purchase, I was unable to return the shirt and receive a refund.

I received a text alert at 10 a.m. today stating that my package had been delivered. When I returned home at 4 p.m., there was no package at my front or back door. I checked with my neighbors on both sides and across the street, but they didn't have it. However, they mentioned seeing it on my porch earlier. I contacted my local post office, and they verified the delivery. I am hoping that Jimmy Jazz can assist me in obtaining a refund. The package contained shoes for my 5-year-old daughter's birthday outfit. I now have to purchase another pair, most likely at a higher price, as her birthday is on Sunday. Your help is greatly appreciated.

Hello! I have contacted you twice without response. ORDER NUMBER: [redacted] TRACKING NUMBER: [redacted]16 I ordered 10 pairs of shoes on your website, paid for them, and received only 2 pairs in the package. The FedEx tracking shows the package weight is much less than it should be, and FedEx confirms only 2 items instead of 10. I'm still waiting for the remaining 8 pairs of shoes to be sent. Thank you for your attention.

I'm based in Greensboro, NC and recently drove to Hanes Mall in Winston-Salem, NC for some shopping. While browsing at Jimmy Jazz, I came across some shorts I really liked. The tag on the shorts showed a sale price of $29.99 with an orange sticker. When I went to pay, the cashier informed me the total was actually $43. I questioned the discrepancy, pointing out the $29.99 price on the tag. The cashier insisted they were $39.99 and couldn't be sold for less. I noted that all six pairs had the same $29.99 tag but left empty-handed when the cashier wouldn't honor the advertised price.

I work at the Jimmy Jazz's Southlake Mall in Merrillville, IN. Recently, I was removed from the work schedule by the manager, Paris Austin. I was being considered for termination after leaving work to seek medical attention when I was coughing up blood and having breathing difficulties. Despite informing both managers, there was no response, and I had to rush to urgent care where I was redirected to the hospital due to the severity of my condition. After undergoing tests and a Covid19 test at the hospital, I was advised not to work for 2-4 days while waiting for results. My manager informed the team to take me off the schedule for the upcoming weeks. However, I was warned about immediate termination if I have to leave or call off again. Subsequently, I was informed about being let go from the Jimmy Jazz team. I seek guidance on how to address this issue, as my family is considering legal action. Thank you.

I attended an interview at Jimmy Jazz inside Chesapeake Square Mall last Sunday. During the interview, the manager took a picture of my social security number and ID with her phone. She mentioned that I would receive an offer letter on Monday between 12-1 pm, but I didn't get one. She also said she would text me, but I never received a text. It has been a week, and I still haven't received any communication. When I called, she claimed she was trying to reach her supervisor but I haven't heard back. I am concerned because she took a picture of my social security information with her phone, which I believe is not the standard procedure. She identified herself as Sparkle and works at Jimmy Jazz in Chesapeake Square Mall.

On April 9, [redacted], I visited Jimmy Jazz at Peachtree Mall around 5:30 pm to purchase a jacket for my son. Upon entering, I observed more employees than customers in the store. Despite waiting for 5-10 minutes at the register, no one came to assist us. Eventually, my son had to ask an employee for help, initiating a chain of unprofessional behavior. The manager, Antoine, seemed indifferent as he hesitated to assist us and engaged in discussions with other employees. The cashier’s lack of customer service was evident as she handled the transaction poorly, refusing a military discount and displaying rude behavior. When I requested a refund due to the unpleasant experience, I was initially told refunds weren't allowed until I insisted. The entire ordeal was disappointing, and the staff's attitude towards customer service was subpar, leading me to reconsider future patronage at Jimmy Jazz.

Two weeks ago, I purchased an Elmo shirt from Jimmy Jazz at [redacted] Vrook RD space [redacted]. Unfortunately, I noticed that several stones were missing and falling off when I got home. Today, when I attempted to return it, the card terminal was not working as they had just changed it. I am deeply dissatisfied with the situation and feeling very sad about receiving a defective item. I am unable to return during the week due to work commitments, and the weekends are my only available time. I am worried about the approaching deadline for returns and do not want to keep an item that is subpar. Any assistance would be appreciated.

During my recent visit to the store in Daytona Mall, Florida, I encountered an issue with a pair of shoes marked at $39.99 but rung up at $75. The situation escalated when I brought it to the cashier's attention and the manager got involved. His response was unprofessional as he raised his voice and made aggressive gestures. Despite the store being busy due to tax-free weekend, I believe there could have been a better resolution without being belittled. Additionally, the manager incorrectly claimed there was tax on my purchase, contradicting the tax-free promotion in Florida. I feel that the manager's behavior was unwarranted and would like this matter to be addressed. I can be reached via email at [redacted] for further discussion. Thank you for looking into this incident from my visit on 07/31/[redacted] at 1:55 pm in the Daytona, FL store.

My husband purchased a pair of Nike Prestos at the Lagrange, GA store on Friday. When he attempted to return them the same day, he was told it was too close to closing time. Upon trying to return them on Sunday, he was met with resistance from an employee who falsely claimed warnings had been issued. Today, when I attempted to return the shoes, the same employee was extremely rude and used inappropriate language towards me. This unprofessional behavior, including racial slurs, is unacceptable. The employee not only refused the refund but also displayed a lack of care. I believe immediate action is necessary given the high price of the shoes and their poor condition.

I visited the Jimmy Jazz store in the Mall of Louisiana on December 17, [redacted], for the first time. I wanted to buy light gray and black Jordan 1’s. I asked for a size 7 in big kids and 10 in men but was told they only had the 7 in stock. I found a size 10 on the shelf, but when I asked for it, I was informed there were none available. This was frustrating as I had the shoe in my hand and couldn't understand why I couldn't purchase it. The attitude of the staff and the inability to find a manager led me to leave without buying the shoes I wanted. I've never encountered this issue before at other stores when buying Jordan 1’s. Unfortunately, I couldn't get the shoes in time for Christmas due to this experience, and I won't be returning to Jimmy Jazz. It's important for store staff to be respectful as customers may be going through tough times.

I purchased a pair of sneakers from [redacted] but received the wrong size. Despite speaking with customer service and being assured the correct size would be sent, I only received a refund. I originally bought the shoes on Black Friday at a discounted price, and now I am being asked to pay the full price for a replacement pair. I am disappointed with this outcome and would like to receive the sneakers at the agreed-upon price as initially discussed.

I ordered 4 pairs of shoes but 2 were canceled; the Jordan retro 4s and the colorful Air Force 1s. The Converse came in the wrong size, requiring a return. Only the Griffy sneakers were received, costing $64.99 with a $36 payment made. Now, I'm being told I owe 3 installments of $17.41, totaling $91 for just one pair of sneakers. I find this confusing.