Jet2.com Customer Service Issues

I am scheduled to fly to Tenerife on 24/12/[redacted], but the new restrictions require staying in registered accommodation with a reception. I have booked an apartment through Trip Advisor which does not have a reception. What can I do in this situation? We are already checked in and need a quick response as I need to cancel PCR tests today to get a refund. My booking reference is 270MJE and departure date is 24/12/[redacted].

I recently had my trip to Madeira canceled. I had just booked it last week and received the invoice from you. I noticed that you are deducting £39 for the seats we had already paid for. This seems harsh considering we have lost £[redacted] on PCR tests for this trip. We've booked four holidays this year with Jet2 and find it unacceptable to lose this extra £39 while trying to support the holiday industry. Hopefully, we can use the testing kits in the new year. Booking Reference: [redacted]/W20H Brendan N. [redacted] Dark Lane Bedworth, Warks CV12 0JH

Booking Ref. 26R3MV Hello, I wanted to inform you that due to the challenges caused by the virus shutdowns and potential cancellations, we have made adjustments to our original UK flight booking (initially scheduled for outbound on 2nd April [redacted] and inbound on 12th April [redacted]) to new dates (outbound on 8th April [redacted] and inbound on 22nd April [redacted]). This change resulted in an additional cost of £63.68. Upon reviewing the new flight details, we noticed that we need to repurchase baggage, select seats, and order flight meals, all incurring extra charges. I would appreciate clarification on when the cost of the original flight will be accounted for in the new booking. The original booking was paid in full by credit card in May [redacted]. It seems that the new flight details have been acknowledged by Jet2, although it appears that the costs for baggage, seats, and meals are being added again, even though they were part of the original flight package. Best regards, Keith Wm. Oliver

I recently received a message addressed to John about a holiday booking to Lanzarote, which is not accurate as I am James Rey and did not make any reservations for a holiday. Kindly update your records accordingly. Thank you.

James and Anne Sadler 52 Westholme Gardens Newcastle upon Tyne NE 15 6QL 08 February [redacted] Dear Jet 2, My wife and I have a booking to fly with Jet 2 to Tenerife on Sunday, 23rd May [redacted], departing at 15:45, and returning on Tuesday, 15th June [redacted] at 20:25. Our reference number is 26ZYX6, Flight numbers LS517 and LS518. Considering the current situation with Coronavirus, it seems unlikely that these flights will proceed. Additionally, my wife Anne was scheduled to have a spinal operation in January, which was postponed to May/June [redacted]. Due to the operation and subsequent travel restrictions, we find it necessary to request a refund for our planned trip. I wanted to mention that various friends, family, and relatives have also had positive experiences with Jet 2 when adjusting or cancelling their flights due to the pandemic. This reinforces our decision to rebook with Jet 2 in the future. Thank you, Jim & Anne Sadler

I am seeking information regarding a flight I have scheduled to Madeira departing on May 10th and returning on May 17th, [redacted]. If current circumstances prevent me from flying or if the regulations require quarantine upon return (which is not feasible due to cost and family obligations), can I transfer my booking to February 7th, [redacted]? We have a timeshare for week 6 of the year and plan to travel then. I am hesitant to book a new flight without clarity on the status of this year's booking. Thank you for your assistance.

Hello, I am hopeful that this matter can be resolved to restore my faith in your services. My name is Robert Cowen and my partner is Mary Cowan. We have been loyal customers of yours for about four to five years, going on two to three holidays annually, as we genuinely enjoy booking with your company. The issue we are facing dates back to [redacted], around September to October. We had booked a trip to Turkey, which unfortunately got canceled due to Covid-19 restrictions. While we understood the situation, it was disappointing for us as we had planned the trip to complete dental implants. Subsequently, we booked a vacation to Tenerife on December 12th for a week, including our family members, totaling six people. My in-laws also booked the same trip for their family of four. Unfortunately, two months before the trip, my daughter-in-law's mother was diagnosed with cancer, leading to the cancellation of the holiday. They received a credit for their deposit, but I have been struggling to receive the same for our booking. We have rebooked our Turkey holiday and noticed a price drop shortly after. Despite numerous attempts, we have not been able to apply the discounts we are entitled to when booking. We are scheduled to depart on May 17th for a two-week stay in Antalya, Turkey, aiming to complete our dental treatments. We would greatly appreciate your assistance in resolving this situation promptly. Thank you. Mr. and Mrs. Cowen.

I would like to remind you that I have not received a refund for the cancellation of my flights scheduled from 22nd June to 6th July [redacted], from Birmingham to Malaga. Booking Reference: 27WDHT Passenger: Mrs. Susan Walker Address: [redacted] Monyhull Hall Road, Kings Norton, Birmingham B30 3QN Email Notification: Sender: Jet2.com - Friendly Low Fares Sent: Friday, April 9, [redacted] 11:45 AM Subject: ✈ Important information about your booking

Dear Steve Healy, I am reaching out to inform you about the innovative Rapid Post-Vaccination Antibody test developed by our international partnership. The test, priced at only $20 every three months, has undergone successful clinical trials in the US and is now being introduced in the country. Unlike PCR and Antigen tests, our test specifically detects neutralizing antibodies produced by current vaccines, offering a more accurate assessment. We believe that this test can greatly benefit Jet2 by encouraging passengers to travel again and providing airlines with a solid argument against travel restrictions. Additionally, it is an affordable option for individuals. We are in the process of obtaining MHRA registration and advocating for government support. Please feel free to reach out if you would like more information about this exciting development. Thank you.

I made a booking for a Jet2 Indulgent Escapes holiday to Madeira on 10.09.21 for 10 days with reference number [redacted]/S2lH. Unfortunately, I recently experienced a heart attack, which has understandably made me anxious about flying. I contacted Jet2 to cancel my booking, as I've only paid a £[redacted].00 deposit. However, they were unsympathetic and denied my request for a refund. Given my health situation and long history of traveling with Jet2, I believe that in these exceptional circumstances, they should show understanding and flexibility. I can provide evidence of my heart attack and subsequent operation to support my request. Thank you. - C. A. Freeman

Our flights to Rhodes were carefully planned for a three-week holiday on July 4th to July 25th. With a dear friend flying from Bristol to join us for two weeks, we were looking forward to a memorable trip. However, receiving the news of jet2's flight cancellation has been distressing. As someone with mobility and health concerns, the reliability and support of jet2 have always been appreciated. It is puzzling why jet2 chose to cancel flights while other airlines continue to operate. Last year, amid a more severe pandemic, jet2 managed to transport passengers to Rhodes safely. Now, despite vaccination progress and improved conditions, our holiday plans are uncertain. The therapeutic warmth and sea of Rhodes are vital for me. I appeal to jet2 to reconsider and either reestablish the flights or provide alternative options. This sudden change has left us disheartened and concerned, as it may affect future travel decisions. The disappointment in this situation is profound, and I hope for a resolution that restores trust in jet2. Kate Y.

Hello, I wanted to share that Jet2 recently canceled our flights and provided me with confirmation of a £[redacted].00 refund. However, since Jet2 does not typically work directly with PayPal, they are now requesting confirmation from a supervisor before processing the full refund. I've attempted to contact them by phone several times without reaching an agent. My booking confirmation number is 28K9T2. Thank you, D. Longstaff. Mobile number: [redacted].

I am struggling to make a payment for the remaining balance of my online booking for a holiday (due by 28th June). Despite several attempts through the manage booking portal, my card payment keeps failing. I've been unsuccessful in reaching a representative over the phone after waiting for an hour. My credit card company mentioned that the transaction was declined because the merchant did not comply with the new PSD2 SCA regulations that started on 9th June. The reference for my holiday is [redacted]/S21H.

I am traveling to Ibiza on August 26th, [redacted], but my flight details have been altered. The return flight remains the same, but Jet2 has rescheduled my outbound flight from 07:35 to 16:55, causing me to lose a day of my holiday. Despite numerous attempts to call, I have been unable to reach anyone. I attempted to contact them all day on one occasion to no avail. I intended to switch my holiday dates to August 23rd to August 30th, but because I cannot get in touch with them, I am stuck. Having been a long-time customer, I used to appreciate their efficiency, but the current situation is extremely disappointing.

Hello, I am looking to book flights for the end of July [redacted] from Newcastle to Malaga. The government recently announced they are lifting quarantine restrictions for double-jabbed individuals from July 19th despite rising Covid cases. I am concerned about potentially losing money if the government reinstates quarantine rules. If I book flight-only tickets and cannot travel due to work commitments, would I lose all the money? I am wondering if I could receive credit for a future flight instead. I simply want to avoid losing all the money. Please provide clarification on this. Thank you. Best, Carole

I have been experiencing difficulties reaching Jet2 Holidays by phone for the past four days. After waiting on hold for an hour each time, I decided to try emailing instead. I am looking to modify the dates and location of my holiday. My booking reference is [redacted]/S21H, under lead passenger P.G. born on 29/04/70. Both P.H. and I would like to make changes. I would like to switch the booking to depart from Manchester on 02/04/[redacted], heading to Dalaman for a 14-night, all-inclusive stay at the Hilton Dalaman Sarigerme Resort & Spa. Apologies for the formatting issue. If possible, kindly proceed with the amendments. Feel free to contact me at [redacted] if you require any clarification or further discussion regarding this matter.

I made a booking with you, the booking number is LS1269. I paid 90 pounds. The reservation was canceled, and you assured me a refund. It's been two months, and I have not received my money back. I am frustrated with the lack of other contact options besides the phone, where I'm kept waiting for 15 minutes before reaching someone at your company. I won't be using your services again, and I will share my negative experience on social media. My name is Andreas M., and I believe even a small local store is more professional than your company. Your customer service seems ineffective, and your organization appears chaotic. Despite having numerous phone lines, none seem to work. It might benefit you to reevaluate your operations before facing financial issues in the future. kindly respond and process the refund owed to me.

Booking Reference: [redacted]/S21H Hello, I am frustrated to discover that the holiday my two friends and I booked is now being offered at a much lower price. Recently, due to Covid, four of us had our previous holidays cancelled twice. In our current booking, one person withdrew but has now rejoined and booked the same trip for £[redacted] less. I understand prices vary, but it seems unfair to offer the same deal at a lower price to a latecomer. It's hard to justify this to my friends who are now paying more. I also have a deposit for another holiday in November with Jet2, and I am debating whether to cancel and rebook due to potential savings.

At the East Midlands airport check-in desk on 02.08.21, my husband and I were informed that our passports were not deemed valid due to them being EU passports and not meeting the date requirements. We were provided with a printout from gov.uk indicating travel recommendations from 17 February 21, advising passport renewal. Upon reaching home in a calmer environment, I could review the gov.uk recommendation, which stipulates 6 months remaining on the passport, a minimum of 3 months validity upon return, up to 90 days of visa-free travel, and the passport should be less than 10 years old from the return date. My passport was issued on 17 August [redacted] with an expiry date of 17 April [redacted], and my return from Spain was planned for 16 August [redacted], which, I believe, aligns with the regulations. Jet2 staff at East Midlands airport were unaware of my return date, insisting my passport was invalid. Despite receiving numerous emails regarding Covid tests, vaccination proof, health control forms for Spain entry and UK return, as well as tests before returning and Day 2 tests, there was not enough emphasis on passport verification. I was shocked that many passengers were being turned away, considering the expenses involved in complying with all the testing and requirements. While I support the Covid measures, I am disappointed that passport validity was not highlighted as prominently as the other holiday prerequisites.

During our recent trip to East Midlands airport with my family, we encountered an issue at the check-in desk related to our passports. Despite having valid passports, two out of three were rejected by a staff member because they were identified as European Union passports and not British. This resulted in us being unable to board our flight, even though we were all fully vaccinated and compliant with mask regulations. We were not informed of this requirement during the online booking process, and this situation has significantly impacted our travel plans and work commitments. We are seeking compensation for the inconvenience caused by this oversight and would appreciate a resolution to this matter. Thank you.