Jagex Ltd. Customer Service Issues

I recently discovered my Runescape account was muted and subsequently banned while I wasn't online. I am positive it was not me as I have always kept my account information private. The ban for alleged macroing occurred when I was at a clan wars location, a place I rarely visit. I never engage in cheating or using multiple accounts, especially on mobile. I have never participated in offensive behavior on Runescape as it goes against my principles. I am baffled by the ban on my character Teirblunt for macroing. The last activity I recall was killing hill giants near Varrock on the 5th of this month. I did not log in on the 6th, the day of the ban at 8 pm, as I was occupied and away from my phone for hours around that time. I deeply cherish my account with over [redacted] logged hours accumulated over the past decade and do not wish to lose it to a hacker. I urge for your assistance in recovering my account, assuring you I will reinforce its security measures. Please help me rectify this issue. Character name: Teirblunt My name: Donald Severi Last 4 digits of my subscription: [redacted] or [redacted] I appreciate any help you can provide.

I would like to inquire about accessing my late brother Chris's RuneScape account. He passed away a year ago, and playing the game together since childhood holds sentimental value for me. His in-game name was "b o s t 0 n," and he dedicated a lot of effort to building up his account. I understand this is a difficult request, but I would appreciate any assistance in recovering his account. He would have wanted me to have it, as he always encouraged me to return to the game. Any guidance on how I can proceed would be greatly appreciated. Thank you for considering my request.

I am reaching out regarding my RuneScape account Kazter, which was banned on January 24 for major macroing. I want to clarify that at the time of the incident, I was playing on the official client and utilizing Google Remote Desktop to access my desktop via my phone, where I clicked on the screen instead of using a mouse. I reviewed the RuneScape rules and did not find any indication that this was prohibited. I am willing to accept the ban if I indeed violated any rules, but I believe there may have been a misunderstanding. I have a screenshot from my phone prior to the ban that shows my setup and I would like to include it in an email for verification purposes. I appreciate your attention to this matter. Thank you.

While playing Old School RuneScape on my mobile the other day, I accidentally deleted a friend's name when trying to message them. Unfortunately, I can't recall the exact spelling of their name. Is it possible for Jagex to search for names with similar criteria so I can re-add this friend? They are someone I regularly interact with. Additionally, could you advise me on how to adjust my friend chat settings on Old School so that anyone can send me private messages without needing to be on my friends list? I remember there was a way for others to message me even if they weren't on my list by showing up as online in their list. I've noticed inconsistencies with some people being able to add me while others can't. Your help in resolving this matter would be greatly appreciated as I regret deleting this friend and want to explain the situation to them.

I recently returned to my runescape account, barros546, after a long break but have forgotten the password. The email associated with the account, [redacted], is no longer in use and I am unable to reset the password. I can still access the account through my linked Google login but want to simplify the process and enhance security for future in-game purchases. On my account, I have two long-time friends named "Land Fear" and "Ocean Fear" whom I added before losing access to the email and password. I believe this detail might be useful. The outdated email, [redacted], belonged to my father and is now empty and inactive. I wish to update it to my current email, [redacted], to facilitate changing my forgotten password.

I need assistance recovering my account "notoriouzmob." Despite numerous attempts, I keep getting emails stating that the account doesn't belong to me due to forgotten security questions. I acknowledge the account is mine but need help with the recovery process. I have tried various methods over the past month to regain access without success. Your support in this matter is lacking, and I am frustrated with the unsuccessful attempts.

I tried purchasing a 3-month RuneScape membership and a bond for my account today. When attempting to pay by credit card, the website kept rejecting my payment, citing incorrect information. After a few failed attempts, my credit card was declined and my bank showed pending transactions to Jagex but no membership confirmation. The credit card customer service provided me with payment cancellation codes. Despite this, I still couldn't purchase the membership using a different credit card due to the same error. Automated messages on the RuneScape site blame my credit card, but I have successfully made purchases before. I just want to play as a member and hope Jagex can address this promptly.

Dear Sir/Madam, I have cherished memories of playing RuneScape as a child and still have my original account from those days. I am reaching out to request, if possible, to switch my account to the oldschool version of the game. This version holds sentimental value for me, and I believe it could also entice former players back to the game during this time when many are at home due to the current situation. While creating a new account on the oldschool servers is an option, I have invested significant time and effort into my existing account that I am reluctant to abandon. I am willing to forego the items in my bank and inventory; all I desire is to resume playing with my current stats and quest points, or revert to the stats I had when the game engine transitioned. Repeating quests and rebuilding skills from scratch is something I wish to avoid. My account is a cherished memory, and I hope to actively use it rather than logging in sporadically to prevent deletion. Best regards, Matija

My account, which I've had since [redacted] when I was a kid, has been hacked. The hacker changed my username and password. I've tried giving as much information as possible to Jagex, but they reject it and won't assist me. I have valuable info like emails and PayPal receipts that I want to share with them, but I can't email it to them or submit it all through their online support page. I just want to speak with someone or at least email them. I would be grateful for any assistance you can offer. Regards, David (Runescape Account name: doppy127)

My account seems to have been stolen by hackers. I have put in countless hours into this maxed account with a total level of [redacted]. Recently, during the pandemic when I lost my job, I was looking forward to playing some Runescape in my free time. To my surprise, my account has been permanently banned for RWT trading. I tried to recover it, but I am devastated by this situation that feels out of my control. It is so disheartening to have an account that meant so much to me be taken away like this. I hope you can empathize with the frustration of losing something important, especially during such difficult times.

I would like to reactivate my old RuneScape account that I haven't used in over 10 years. The account has skill levels around [redacted]. Unfortunately, I started a new account and linked my old account to Facebook, which is causing issues with recovery. When I tried to recover it, I was assigned a new account with no skill levels, even though my old account shows a character with high skills and playtime. The old account is under the email [redacted] with a character named Vendetta1971. The new account is under [redacted] with a character named Venddy71. My friend who recently started playing again was able to retrieve his old character, and I would like to do the same to enjoy gaming during my time off work.

Runescape Account Recovery Help Needed I am having trouble accessing my old Runescape account, which is linked to my Facebook email, [redacted]. My player name is Vendetta1971, and the account has skill levels around [redacted]. I created a new account under a different email, [redacted], with the player name Venddy71 and skill levels around [redacted]. When trying to recover my old account, it logs me in as a new user with no skill levels. My friend managed to recover his old character, and I hope to do the same. I would appreciate any assistance as I have some time off work and would like to enjoy playing again.

Hello, I have an account named Pr0m1se which was initially banned due to my mistake. However, I was given a final chance to prove my commitment to playing the game. I focused on woodcutting but not excessively. Recently, when I received an email about someone attempting to change my password, I promptly changed it. I thought the issue might be with my authenticator, but reinstalling it did not solve the problem. Upon further investigation, I discovered I had been banned. I have not played in a while, possibly logging in for a brief moment once. I am unsure if someone bypassed my Google authenticator. I believe a permanent ban is unwarranted. Regards, Pr0m1se

Hello, I have been a dedicated player of Runescape for over 14 years. Recently, I experienced an unfortunate incident. After being banned for macroing in the past, I was hacked, possibly due to old stored information. Upon regaining access to my account, I noticed my friends list was missing, and another player informed me that someone was using my account to post links in osrs. I posted on the forums seeking help, changed my password, and set up an authenticator. This morning, I discovered that my account has been permanently banned for macroing, likely due to the actions of the hacker. I firmly believe my account was compromised as the hijacker might have used a different IP address. Additionally, I suspect I was forcibly logged out during the incident, possibly due to old stored details. I kindly request a review of my account activity to verify my innocence in this matter. Thank you.

Hi, I've been a Runescape player for over ** years. Recently, I was unbanned after a three-year ban for macroing, which I regret and won't repeat. However, I was hacked yesterday, possibly due to stored details from the previous incident. After regaining access, I noticed my friends list was gone and I was linked to an Osrs account posting links. I sought help on the forums, changed my password, and set up an authenticator. Today, I woke up to a permanent ban for macroing, which I believe was the work of the hacker, not me. I suspect the hacker used a different IP address than mine, and I may have been logged out forcibly during the incident. It seems my information from three years ago might still be causing issues. I would appreciate it if you could review my account activity. Thank you.

Hello, I've had my Runescape account for over fourteen years. I made a mistake in the past with attempted macroing, resulting in a three-year ban. After getting unbanned ten days ago, my account got hacked yesterday. I resecured my account with a new password and added an authenticator. However, I noticed my friends list was gone, and another player informed me that my account was posting links on an old school Runescape account. Today, I woke up to a permanent ban for macroing, which I believe was done by the hacker. I am innocent and would like you to review my account activity, as the hijacker could have used a different IP address. It's possible I was forcefully logged out since I was away briefly and experienced technical issues upon my return. I suspect this incident may be due to my details being stored from the previous hacking attempt three years ago. Thank you.

Hello, I hope this message finds you well. I'm reaching out because I recently received a ban on my Runescape account for macroing. I am truly sorry for my actions and the inconvenience they have caused. I understand the rules and the importance of fair gameplay. I'm sincerely hoping for a chance to rectify my mistake and have my ban lifted. My account means a lot to me, as I have invested time and effort into it through various quests and achievements. I promise to abide by the rules strictly if given another opportunity. I appreciate your attention to this matter and thank you for considering my request.

While playing oldschool runescape this morning, I unfortunately fell victim to a scam by the player CTRLN1GHADLT. They changed their name multiple times and used an alt account to lure me into a pvp area where they attacked and killed me, taking 150m worth of my in-game possessions. This incident left me feeling distressed, causing physical and emotional reactions, including a panic attack. Although I do not expect to recover my lost items, I am reaching out to request action against this player to prevent them from harming others. I can provide evidence such as screenshots of the encounter and information about their alt account used in the lure. This experience has dampened my enthusiasm for the game, surprising me after years of playing without such issues. I hope that by addressing this situation, this player can be deterred from repeating these actions on others. My username in the game is o Strider.

Hello, On June 4th, my account was hacked, resulting in the loss of all my in-game wealth and valuable items being sold on the Grand Exchange. The hacker also attempted unauthorized purchases on my account, though they were unsuccessful since I have no payment information saved. I've been disappointed by the lack of support from Jagex in addressing this issue. I have reviewed your policy on lost items due to hacking, and find it unsatisfactory. I am requesting the return of all my items, including in-game wealth, to be able to enjoy the game again. The items that were taken are: - Black full helm (t) - Black full helm - Hood of Subjugation - [redacted] dragon bones - Black Gauntlets - [redacted] Grimy Tarromin - [redacted] Diamond bolts - Dragon Battleaxe - Orikalkum 2h Warhammer +3 - Off-hand Dragon Battleaxe - Dragon Longsword - Dragon Mace - Elemental Battlestaff - [redacted] Spirit Shards - [redacted] Earth Runes - [redacted] Body Runes - [redacted] Mind Runes - [redacted] Law Runes - [redacted] Chaos Runes - [redacted] Air Runes - [redacted] Fire Runes - [redacted] Water Runes - [redacted] Death Runes - [redacted] Astral Runes - [redacted] Nature Runes - [redacted] Cosmic Runes - Garb of Subjugation - Games Necklace (8) - Dragon Plateskirt - [redacted] Rune Arrow - Demon Slayer Crossbow - Guthix Robe Legs - Royal Dragonhide Coif - [redacted] Dragon Arrow - Amulet of Power - Elder Shortbow - Royal Dragonhide Vambraces - Royal Dragonhide Chaps - 50M GP My in-game name is Excelsiroar and my username is Pastafiend. I look forward to your prompt assistance in resolving this matter. Best regards, Aaron K.

I encountered issues with Jagex regarding suspicious activity on my account, resulting in a temporary block. I have been a member for over fourteen years, primarily using the username "naturist2." While I change my character's name, like "Pennywise44," and password occasionally, I am currently locked out of my account. I am unable to access any account details using Firefox, Chrome, or Edge on my Windows 10 Intel system. Any guidance on which browser works best is appreciated. Assistance in restoring my game access is urgently needed. Thank you. -JEH