Jagex Ltd. Customer Service Issues

My account was compromised, losing over 60 million in cash and items. Upon logging in after a few days, I discovered my character teleported to an unfamiliar location and my bank was looted. I've reached out via email twice regarding this issue, but have yet to receive a response. I am extremely disappointed as I have dedicated countless hours to this game, which holds significant value to me. Please, provide me with the courtesy of acknowledging my concerns and explaining how my account, safeguarded by two authenticators and a private bank pin, was breached. My name is Andrew, and you can reach me at [redacted] regarding the account under the username buzzard99.

Hello, I am seeking assistance with recovering my RuneScape account that I created a few years ago. I had to stop playing due to a lack of free time but now that the game is available on iOS and Android, I am eager to revisit this nostalgic childhood favorite. In the past, I have often had to recover my accounts due to extended breaks from playing. The first account, "SlayerJames8," was unfortunately not able to be recovered, so I created a more recent account named "JamesDouglas." This account was previously named "MiniRoo" and before that, "RugiViet." It's worth mentioning that my account uses my real name. Unfortunately, I no longer have access to the associated email and cannot recall the password. I have been locked out of the RuneScape website, waited the required period, and encountered the same issue. Despite numerous attempts and a two-hour search for a solution, I remain unable to access the account. I am willing to provide any necessary information for recovery, including a photo of my state-issued license. The account contains minimal assets, but I am hopeful to avoid starting over from scratch and rebuilding my progress. Thank you, James Douglas

Subject: Urgent: Fraudulent Transactions on My Bank Account Hello, I'm reaching out to report a concerning issue regarding my bank account's recent activity. I want to clarify that I have not signed up for any services with your company. This morning, between 4-5am, I noticed some suspicious transactions on my bank statement attributed to Jagex, totaling £6.99 each in 5 instances. These charges are completely unauthorized, and I am alarmed at this discovery. I have already informed my bank about this fraudulent activity and marked it as such. I am requesting an immediate refund of £34.95 for these unauthorized transactions. Furthermore, I am puzzled as to how my information ended up in your system since I have never engaged with your services before. Please take prompt action to either credit back the total amount or halt the pending transactions as I have no association with your company whatsoever. I urge you to resolve this matter promptly today. Thank you.

I recently returned to playing RuneScape after an eight-year break and accidentally ended up in a PVP world on my iPhone 6 while in Lumbridge. Due to this mistake, I lost all my gear and items, including 1.5 million coins and full rune armor. This setback is hard for me as I've been playing the game on and off since [redacted]. I am currently going through tough times in real life and playing RuneScape is my only escape. I lost everything in-game, and as I am living in my truck in North Dakota during winter, I am hoping for some assistance to regain what I lost. My account name is "lt. Jedi" and in the past, I had a holiday Scythe. This item was special to me and made my account unique. RuneScape has been a significant part of my life, helping me learn to read as a child and providing solace during challenging times. I would appreciate any help you can provide.

I need help with logging into my RS3 and OSRS accounts. I forgot my password, so I reset it, but still can't log in. I attempted multiple times causing a ban from the recovery page. Please help me regain access to my account. I last played less than a week ago. Contacting Jagex for support should be simpler, as the automated system only suggests password resets that have not resolved my issue. My desired temporary password is Trooper21. Thank you for addressing this swiftly.

I have received an unfair ban for macroing major on my account, callmesinker. I am unfamiliar with botting or macroing and have always had positive experiences with Jagex. Unfortunately, my account was compromised last night, but I quickly reset my password and continued playing in the motherlode mine for the rest of the evening. To my dismay, I woke up this morning to find my account banned, despite investing countless hours into its progression. I have not been provided with a valid explanation for this ban, and I am kindly requesting that my account be reinstated after a thorough investigation. It is evident upon review that I am a committed player, not a bot user.

I recently received a temporary mute in the chat without any clear explanation of the reasons behind it. Despite my extensive gameplay over the past few days, this sudden mute and subsequent permanent mute have left me puzzled. I have always maintained a respectful demeanor, refraining from making threats or using offensive language. My appeals to lift the permanent mute have been denied, leaving me with limited options for communication in the game, especially since I cannot even utilize quick chat in OSRS. I am disheartened by the lack of evidence provided to support these mutes, as I genuinely want to address any mistakes made on my end. I am simply asking for transparency and the chance to rectify any misunderstandings that may have led to my current situation. I urge the support team to reconsider my case, either by presenting the evidence of my alleged transgressions or by revising the permanent mute to a temporary one. Without the ability to communicate effectively in-game, my overall experience and commitment to playing may be severely compromised.

I have recently been temporarily muted and then permanently muted in the game without any clear explanation or evidence provided for the actions taken against me. Despite playing for hours daily without any issues, out of the blue, I received these mutes. I have not engaged in threatening behavior or used inappropriate language intentionally. I have requested evidence multiple times as stated on the site, but I have not been presented with any proof to justify the mutes. This has restricted my ability to communicate effectively in-game, which is frustrating. I am appealing for my permanent mute to be lifted or at least changed to a temporary mute. Additionally, I am requesting the restoration of basic communication tools such as quick chat to prevent my gameplay from being negatively impacted. I am willing to abide by the rules and accept full responsibility if I violate them in the future. I urge Jagex to review my case and reconsider the actions taken against me based on the lack of evidence provided despite repeated requests.

I recently encountered an issue with Jagex regarding my account. My account, which was less than a week old and had a membership purchased via the Google Play store, was compromised by a bot farmer. Despite my swift actions to secure my account and submit a hijacked account ticket, it was permanently banned within 24 hours for alleged macro use, which I never engaged in. I have been disappointed by the lack of assistance and customer support from Jagex in resolving this matter. I believe Jagex could improve the situation by working with me to provide evidence that my account was accessed from a different device when the macro activity occurred. The hijacked account ticket should also be considered to demonstrate my attempts to prevent such unauthorized access.

I apologize for any confusion, as I am having difficulty locating the necessary contact information for Jagex or RuneScape customer support. My account, TheLittleElf, was recently disabled due to alleged macroing. I was able to recover my account using my email address but found it disabled upon logging in. I suspect that the macroing occurred during a period when I was not actively playing, potentially due to my account being compromised. I recently discovered a message stating that I am responsible for any bans or penalties on my account, regardless of the circumstances. This is distressing as I have invested a significant amount of time and effort into this account over the years. I recall an instance where my account was wrongly reported for advertising, which should have been addressed as it was related to a TV program and not an external website. If there is any way to review my account's ban under these circumstances, I would greatly appreciate it. Thank you for your attention to this matter.

My account was created when the game started, and I was banned in September [redacted] for something I didn't know about. I've been a loyal paying member of Jagex for many years. I love the game, took a break, and returned to find my account permanently banned for the "worst offense." My account was hacked while I wasn't playing, ruining years of enjoyment. I have never cheated and did not intentionally do anything wrong. Jagex, please reconsider this and give me a chance to appeal. I deserve a fair review. My original username was googleman250. Please contact me via email to discuss this further. Thank you, Nathan.

I recently downloaded OSRS from the App Store, excited to start playing. The mobile gameplay is fantastic, but I decided to switch to playing on my laptop for a better experience. Unfortunately, when logging in with the same email address ([redacted]) I initially used to create my account (ThiccnessBoi), it created a new account instead of accessing my original one. Every time I log in on my laptop, it starts a new account on tutorial island instead of logging me in as ThiccnessBoi. This is preventing me from accessing my main account and enjoying the game on my laptop. I need help deleting this accidental new character so I can play as ThiccnessBoi on both my devices. Any assistance would be greatly appreciated.

On February 19th, there was a charge of $69.99 on my Paypal account. As there were no funds in the account and I am unaware of this charge, I kindly request the cancellation of this transaction. This seems to be a fraudulent activity, as I am not a gamer and have no previous interaction with your company. I have initiated a dispute with Paypal for an unauthorized transaction from your end. It appears my Paypal account may have been compromised. I am not a gamer, and the person who ordered the "Old School" product is not me. The transaction number from Jagex is 8H6UkFiFBN7ZfcdnbbrmKD. I have received an order email regarding this purchase. Please advise on any additional information required. Thank you for your prompt attention to this matter. Sincerely, Mary T. Los Angeles, CA [redacted]

I needed assistance from a moderator in the Grand Exchange as I was unable to post in the forums using my new account. When I spoke with "Hoppy Popper," he claimed to be a moderator and advised me to ignore a 2-day suspension, saying it was not a big deal. After providing him with my main account's name, he led me into the Edgeville dungeon where my character was killed. I reported him for impersonating Jagex staff and involvement in trust games. I am upset as I purchased a 3-month membership for Old School RuneScape and my new account's status is affected. I expect a full refund if this issue is not resolved, or the ban on my account is not lifted. I am willing to take further steps to get my money back. Thank you for addressing this promptly.

I was seeking assistance from a moderator on an alternative account in the Grand Exchange due to posting issues. After conversing with "Hoppy Popper," who claimed to be a moderator, he advised me to ignore a suspension and used inappropriate language. Subsequently, he led me to the Edgeville dungeon where I was killed on my ultimate ironman account. I reported this for impersonating Jagex staff and engaging in trust games. I feel strongly that my three-month membership fee for Old School RuneScape should be refunded in full, and the permaban lifted. I am very disappointed with this experience and expect a prompt resolution. Thank you for your attention.

Hello Jagex support team, I am reaching out regarding my older son's old school RuneScape account that was recently banned for macroing/botting about a week ago. The ban was due to a bot busting offence, but it was not a permanent ban. Although he was not supposed to share his account with his younger brother, he allowed him to play on it. After investigating, I found out that my youngest son was using unauthorized software on the account. I have made sure that my youngest will no longer access the account or computer. If possible, could you please consider allowing my oldest son to play on his account again? He is aware of the situation now, and I assure you that such offences will not occur again. We are taking this matter seriously, and I hope you can assist in resolving this. Thank you for your help, Pamela K.

Dear Runescape support team, I am having trouble logging into my game account as it appears to be banned. I was born with a physical disability that hinders my ability to use a computer normally, and I require assistance to enjoy gaming. Due to my handicap, I can only use one hand effectively, making it difficult to use a keyboard and mouse like others. It feels unjust that I am unable to play the game without my necessary assistance programs. It is already challenging being disabled, and I feel discriminated against for needing help to play. I am prepared to raise awareness about this issue and involve the Human Rights of Persons with Disabilities Center. I hope for a resolution that allows me to play the game in the future, and I would appreciate a personal apology via email at [redacted] or a phone call at +[redacted]3, where I may not speak clearly but can listen or have my nun communicate on my behalf.

I received an email from Jagex on March 25, [redacted], stating that they suspected my account had been compromised and advised me to change my password. However, on March 28, [redacted], my account was unexpectedly banned for real-world trading, an activity I have never been involved in. I am deeply concerned as I have been a loyal player since [redacted] and have never faced any issues before. It seems like my account was stolen, leading to this unjust ban that has deprived me of enjoying a game I have cherished for over 9 years. I kindly request Jagex to assist in unlocking my account. My email is [redacted], and the account name is Claw3d rogu3.

I have a query about purchasing a membership for OSRS. On the site, there are options for monthly payments or a one-time larger payment. I am interested in a 3-month membership for the one-time payment of $29.99. I do not want it to auto-renew or charge $10 monthly. If I buy the 3 month membership and cancel immediately, will I still have the 3 months without auto-renewal? I want to ensure canceling the subscription will not affect the 3 months I purchased. Thank you for your assistance! -Fritz

I recently purchased a one-year membership for Old School Runescape. I've been struggling to log into my account for several days now. I've tried switching browsers from Internet Explorer to Firefox, and even re-downloaded the website, but nothing seems to work. I removed the 2-step authenticator from my phone, reinstalled the app, and have been logging in with the code provided. However, on 4/15/[redacted], my account suddenly got permanently banned for third-party reasons. This is confusing to me, especially after spending $[redacted] on a subscription that I've only used for a few days. I've been a player since [redacted] and have put in a lot of effort into my progress. I'm really frustrated about this situation. If you need to reach me by phone, please let me know in your email reply. Thank you, Firecats54.