JCPenney Customer Service Issues

I am writing about my recent order issue with a waffle iron. I placed an order online on Dec. 3 to pick it up at N. Riverside, Illinois, but since I live in North Carolina, I needed it transferred to a store near me. I spoke with Lavetta, a supervisor, who said she would handle it and advised me to check with the original store. I tried to contact them for 2 days without success. I then spoke with Sherry on Dec. 5, who also couldn't reach the store. I later received an email that my order was picked up, which is impossible due to my location. Despite contacting customer service multiple times and speaking with Nastahia and Sandy, I still have not received a resolution. The payment has been deducted from my account, and I am becoming frustrated with the lack of assistance.

I tracked a package that was marked as delivered, but I did not receive it. I received the crockpot but not the comforter. Tracking indicates the quilt was delivered at 7:29 pm at my front door, which is not accurate. My front gate is locked, and no one can access my porch. My security camera does not show any activity other than the driver delivering the first package at 4:00 pm at my front gate. The driver confirmed the scan but mentioned the second package, "the quilt," was not on the truck, and he was not sure what happened to it.

Hello, I am Elizabeth. I made an order on November 28, [redacted] with order number 2[redacted]-1[redacted]. Most of the items have been received except for the American Explorer luggage. The estimated arrival date was December 9th. However, I recently received an email stating that my cancellation request was accepted, but I did not request to cancel it. I still need the luggage as it was intended as a Christmas gift. Please honor my order. Thank you. Sincerely, Elizabeth D.

I made a purchase on Dec 2 and I am quite confused about the order status. Whenever I call, the automated message indicates that the item has been shipped. JCPenney Customer Service informed me via email that the payment was declined, yet PayPal shows that the payment is pending. I was advised to add another payment method within 24 hours, but I have been unsuccessful due to errors. I have been on hold with Customer Service for an hour now. I hope my order does not get canceled. I am actively attempting to resolve this issue, but I am not receiving any clear explanations. PayPal has authorized the payment and it is ready to go through. I am unable to provide another form of payment. I am eager for JCPenney to accept the authorized payment on hold in PayPal and send out my order.

I've been waiting on hold for an hour to reach customer service! I need to inquire about my order#[redacted][redacted]. The tracking page only shows "Shipped" without any package tracking details. I attempted the automated phone system, but it only led me to wait for a service representative. This level of customer service is terribly disappointing! My phone's battery is draining from the extensive time on hold.

Dear JC Penney Customer Service, I am experiencing several issues with an order I placed with you. Firstly, the Jessica Howard 3/4 sleeve sweater dress has not been delivered despite being marked as SHIPPED on your website for over a week now. The expected delivery date has been continuously pushed back every time I check on your site. I have not been able to get through to your customer service line at 1-[redacted] after waiting for over an hour, and the automated voice system claims there is no record of my order. My card was already charged $29.95 for the dress on December 6, [redacted]. Additionally, there was a past issue with the order where the boots were marked as delivered along with the Liz Claiborne dress, but the boots were actually missing. Despite contacting JC Penney, the boots were out of stock at the time of my order, yet I was still charged and informed they were delivered. I am frustrated with the lack of effective communication and resolution from JC Penney regarding these problems. I expect a prompt and satisfactory response to rectify these issues. Thank you, -Robyn F

Subject: Order Issue Dear JC PENNEY's Customer Support, I am writing to inform you about several issues with my recent order. Firstly, I have been experiencing difficulties with the delivery of my Jessica Howard 3/4 sleeve sweater dress (Order Number: [redacted][redacted], placed on November 30). Despite being marked as shipped on your website for over a week, the dress has not yet arrived. Each day, the estimated arrival date on the tracking page keeps changing, causing confusion. I have tried reaching out to JCPENNEY's customer service at 1-[redacted], but to no avail. The automated system even claimed it had no record of my order. Additionally, I encountered a similar problem before when boots were falsely marked as delivered while not actually being received. Although the dress cost was deducted from my account on December 6, I am yet to receive the product. In light of these issues and the lack of effective communication channels such as live chat support, I am greatly disappointed. I hope these matters can be promptly addressed to ensure customer satisfaction. Please contact me at your earliest convenience to resolve these concerns. Sincerely, Robyn F

I bought multiple items and received an email about a refund for one. Went to the store to buy the item for a higher price since it's for a child in need. Got another email days later for a refund on a different item from the same order. Tried calling customer service, waited over 45 minutes, but couldn't reach anyone. Being put in this situation twice with time constraints and unexpected refunds is unacceptable. Paying more in-store due to the online refund is frustrating. I won't be shopping online with JCPenney again if the service doesn't improve.

Earl, I would appreciate your assistance with this matter. I contacted JC Penney Customer Service about an hour ago. The automated system indicated a wait time of [redacted] minutes. I left my number for a call back. Shortly after, I received an automated call asking if I was ready to speak to a representative. Upon pressing #1, I was told I was next in line. Unfortunately, it has been 50 minutes since then and I am still waiting. My issue is a simple one—I just need to return a window shade and get the correct size. Your help would be greatly appreciated.

I made a purchase on December 5 through JCP, but it's not showing up in my account. However, there is a pending authorization for the order on my PayPal account. I've already reached out to PayPal, but they mentioned the order hasn't been processed by JCP yet. I'm curious about when the order will be processed and shipped. I've tried calling JCP multiple times, but have been put on hold for over 35 minutes each time, which is frustrating. I'm eager to receive my order, so I'm hoping for some assistance in getting it processed and shipped promptly. Thank you for your help.

Good Morning, I am reaching out to JCP regarding my order that was cancelled after nearly a two-week wait. Initially, the order showed as shipped, but now the tracking indicates it has been cancelled. I am extremely disappointed with this level of customer service. When I placed the order, the item was in stock, so despite it being out of stock now, I expect my order to be fulfilled. I am willing to wait for the right size to be available as long as the price I paid is honored. I had hoped for my order to arrive today, so it's disheartening that my son's Christmas gift has been cancelled. I am eager for a resolution, either receiving my jacket or having the price honored. Order details: Track My Order: 1Z[redacted][redacted] Status: Cancelled Mojang Boys Outerwear - Boys Minecraft Hooded Heavyweight Puffer Jacket-Preschool Size: 6 Color: Green Qty: 1

I placed an order for a sweater at JCP on December 11th but have not received any updates. Upon checking with PayPal, I saw a message stating that my order status is "Pending." The merchant has received my order but has not processed the payment yet. The order was placed on December 11, [redacted], and funds were authorized on the same day. Typically, most merchants complete orders a few days after receiving them, while some may wait until they are ready to ship. The authorization will expire on January 9, [redacted], after which the merchant cannot charge me. I kindly request to cancel the order. Thank you.

I sent an email to the support team more than three days ago, but I have not received a response. After being on hold for over 32 minutes trying to contact customer service, my call was not answered. My online order, placed on November 29, [redacted], under #2[redacted]-1[redacted], is still not delivered. Despite being marked as "shipped" on December 5th, there is no tracking information available, indicating that the package has not been handed over to UPS yet. This is a Christmas gift, and since Christmas is approaching next week, I urgently need this matter resolved. Please, get in touch with me at your earliest convenience.

Regarding Order #[redacted][redacted], I received the men's shirt as expected, but unfortunately, the Skechers Men's Delson Camben slip-on shoes did not arrive. The tracking indicates both items were delivered on 12/12. I have already purchased the shoes from Kohls and no longer need them. I believe I have been charged for the shoes. Could you please advise on how I can receive a credit for this item? Thank you.

I placed an order for these boots on Black Friday, but they were out of stock. On Cyber Monday, I noticed they were priced at $14.99, so I ordered them when they were back in stock last week. I tried reaching out to customer service via chat multiple times, but kept getting disconnected. After being on hold for an hour on the phone, I spoke to six different reps through chat. They assured me they would match the $14.99 Cyber Monday price, use my $10 rewards, and credit the shipping costs. However, I have not seen the correct credits applied yet. Can someone please investigate this matter and adjust my total to $4.99 plus tax as originally agreed? Thank you for your help.

I recently received my jewelry armoire order, but upon opening the box, I discovered that the piece had significant damages. The wood around the hinges is cracked, one of the doors fell off, and there seems to be a repair attempt that resulted in a bulge on the side. I am looking to return the item for a refund, yet I am unsure of the return process as I do not have the invoice. I appreciate your help with this matter. Thank you, Debbie M.

Hello, I recently placed an order for 4 items. I got a notification that one item has been shipped, but I have not received any updates on the other 3 items. When I checked the status online, it says they are all shipped, but I am missing tracking information for the remaining items. Since these items are Christmas presents, I am feeling anxious and would appreciate your help in getting them to me promptly. My order number is 2[redacted]-1[redacted].

I placed an order and was guaranteed to receive it before Christmas. However, three out of my four items are still pending. One item that was shipped two days ago says I will receive it on the 23rd. I'm frustrated that the other items haven't even shipped yet. My order was delayed because your system didn't register my rewards. It took me three days to reach customer support, and this will be my last order with your company. I plan to pay off my credit card and shop elsewhere in the future.

I received the shoes I had been eagerly anticipating, but they were on back order and arrived today used, dirty, and with a strong odor. The sticker indicated they were display shoes, not as advertised. I am extremely disappointed as this was intended as a Christmas gift for my child. The box is also damaged. This shopping experience has been very unpleasant. I will attach pictures, including the inside of the shoes which are filthy and have someone else's hair in them. I have more pictures available if needed.

I have spent hours on the phone with your customer service line [redacted] trying to resolve an ongoing issue with a luxury bed and frame purchased in-store at [redacted] N IH-35, Austin, TX [redacted]. The frame was delivered on 12/16 without the mattress, and since then, no one from the company can provide me with information about its whereabouts or expected arrival date. The company initially blamed the local delivery company "Hot Shot Final Mile," but after they confirmed not having the mattress, a customer service representative on 12/18 at 4:14 PM CT accused me of lying, claiming I had already signed for both items. Despite trying to reach a manager, Tami Klopf, who failed to follow up as promised, and encountering unhelpful responses, I am disappointed in the lack of concern and professionalism. I urgently request that this be escalated to someone capable of offering a prompt resolution. My order number is #2[redacted]-1[redacted].