J&P Cycles Customer Service Issues

I recently spoke with a sales associate about my order issue. I ordered part number [redacted], but only received the sissy bar and pad. I haven't heard from your company regarding this problem. I've been a loyal customer of JP Cycle for years, but I'm disappointed with this experience. UPS also mentioned that shipping wasn't paid for, leading to additional costs for me. I included the order details from your website for reference. I hope to receive a prompt resolution from your team. I'm willing to return the extra items once my complete order is shipped. This delay has been frustrating as UPS took five days to send the incomplete order, and it's now been over a week. Please reach out to me to discuss how this issue will be fixed. Thank you.

I had a very disappointing experience with J&P. After being a customer for many years, I regret to say that I will not be using their services again. The staff at the Taylor, Michigan shop initially sold me the wrong part, and then replaced it with a faulty one. When I tried to return it, I was accused of scamming them. This all happened after spending over $[redacted] at J&P in one day. Despite the faulty $36 part, they refused to replace it. The behavior of the salesperson and manager was insulting and inappropriate. I received a refund for the $36, but I will not be using this company's services in the future. Please be cautious when shopping at J&P in Taylor, Michigan.