Iolo Technologies, LLC Customer Service Issues

I am currently using Windows 7 Professional SP1 along with the most recent version of System Mechanics Professional. I also purchased Phoenix360. Unfortunately, I have made a mistake with my Phoenix360 installation by misplacing my ByePass master password. I have created a new account using my old email address ([redacted]), which I no longer actively use. I have uninstalled both Phoenix360 and System Mechanics Professional and deleted all associated files and directories that I could locate. Ideally, I would like to delete both accounts ([redacted] and [redacted]) to start fresh. If that is not feasible, please provide me with the file path containing the master passwords so I can delete it and begin anew. Thank you for your assistance in making my Phoenix360 installation work perfectly again. Warm regards, Marc.

I am frustrated by the sneakily downgraded version of System Mechanic provided from 18.x to 16.5. After encountering this unexpected change, I visited the link mentioned with an extract welcoming me to System Mechanic® 16.5 and offering a discount for feedback. However, there was no submit button available to provide my feedback. I have been eagerly anticipating version 19 and am disappointed to receive an unwanted product. I do not wish to have Privacy Guardian, Bypass, or Malware Killer. Please allow me to revert to the previous version or provide me with version 19 as advertised. Surprises like this are unwelcome, and I hope that your company, with years of experience, understands this. As a long-time user, I am disappointed. My order reference number is [redacted] from the renewal on [redacted]-03-02 at 12:38:53.

I purchased System Mechanic Ultimate Defense on July 8, [redacted], directly from Iolo as a new package, not an upgrade. Even with a new activation key, I attempted to install it while System Mechanic Pro was still on my computer. However, the download did not finish properly, and I had to manually create a desktop shortcut from the Phoenix [redacted] file for SMUD. While most features are working, I encounter a "Code:2" error when entering the new activation key, and the update function fails to work. Additionally, the Cookie cleaning feature functions but repeatedly indicates that it has not cleaned any cookies in red text. I am unsure if I need a new key, a different program, or if there is a way to resolve these issues without uninstalling everything from Iolo or the Phoenix [redacted] folders and registry. Can you provide assistance? I have been a loyal customer for over ten years without any prior issues with System Mechanic Pro. Thank you. - Jacques Pouliot. (Reference: [redacted]6, payment through PayPal)

I recently bought iolo System Shield Antivirus & AntiSpyware from Office Depot in November [redacted]. The packaging mentioned it could be used on unlimited PCs with a CD. I installed it on 3 computers, 2 running Windows 7 and 1 running Windows 10. However, upon installation, all 3 computers started displaying error messages and continuously restarting, making them unusable. I had to take them to a service center for repairs. I am worried about trying to reinstall the same antivirus software on any of my computers now due to the previous problems I faced.

I recently installed Ultimate Defense, but I am encountering issues with ByePass. I have two concerns that I need assistance with. Firstly, when I try to run ByePass on Chrome, clicking on the option brings up a blank Chrome page instead of the ByePass program. Secondly, when I attempt to add passwords using the icon on the Chrome taskbar, I reached a limit of entering 5 passwords. Upon clicking "Unlock Full Version," the following Error Message appears: Description: HTTP [redacted]. The resource you are looking for may have been removed, had its name changed, or is temporarily unavailable. Kindly review the provided URL to ensure correct spelling and functionality. I would appreciate detailed instructions to resolve these issues as I have been facing considerable frustration.

I need assistance. I have been notified of a $20 charge for iolo LiveTech 24/7 Technical Support on my credit card, which I did not authorize. I didn't even know my card details were stored. Here is an email reminder I received regarding the renewal of the service. I am unsure how to proceed. Thank you.