Intuit Customer Service Issues

I have been using Quicken [redacted] without any issues until last week when I noticed that most of my manually input historical pricing is missing. In the ACCOUNT RETURNS section, the "Beginning Balance" is incorrect, and the "% Return" is not showing up. In the INVESTING section, the share balance is accurate, but the security value is showing as zero. This has affected my ability to compare year-over-year accounts as they are either showing zero or the same amount for every year.

I have been a loyal TurboTax user for many years, but today I encountered an issue and I am frustrated by the lack of customer support. After over an hour of attempting to reach a live representative, all I got was automated responses repeating the same questions. I am disappointed in the service provided by TurboTax as I have a specific query that the automated system does not address. This has been the most unsatisfactory customer service experience I've ever had. I am considering reporting this to the relevant regulatory agencies. I will not be using TurboTax or any Intuit-affiliated services in the future. I plan to share my negative experience with friends and family. I intend to send a detailed email to Mr. Goodarzi and Mr. Smith about my experience.

When I launch QuickBooks, a window pops up indicating that I need to establish an Intuit account to open the company file. It gives me the option to select either "You're the admin" or "You're not the admin." Upon choosing "You're the admin," it prompts me for my password. Despite attempting to reset my password via email, I have been unsuccessful in doing so. How can I reset my password to create an Intuit account?

I used Intuit Turbo to file my [redacted] taxes. The debit card I received for my taxes and the first stimulus was garnished for child support, so no money was loaded onto it. I have since moved from my previous address where I filed taxes. If the second stimulus is mailed, I might not receive it. How can I update my address to ensure the second stimulus is either sent to the correct one, or will it be deposited on the same debit card I previously got from you?

I have been working with a TurboTax agent for the past week to prepare my tax returns. Unfortunately, there have been communication issues due to a language barrier. Despite multiple attempts to clarify my [redacted] form, there was still confusion. When I requested to speak with a supervisor, I was informed that it would take 24 to 72 hours. The lack of effective communication and difficulty in reaching a real person via the customer service phone numbers has left me disappointed. I have been a loyal TurboTax customer for over a decade, and this experience has been frustrating. I am requesting a phone call from a manager to discuss this matter. Kindly reach out to me at [redacted]. Thank you, B. Delorier

I have an Intuit account and regularly use Mint. Recently, several businesses I work with have requested to be paid through Intuit QB. Everything was working well until this week. I made a payment and received a receipt, but the recipient informed me that they didn't receive the funds for the last invoice and charged me a $10 returned check fee. I had paid them from the same account last week without any issues. When trying to contact customer support, they don't have my phone number linked to a QB account, although I do have a Mint account. I'm unsure how to address the bounced check problem and can't locate a record of my QB payments through Intuit.

I closed my business, Hamakua Coast Realty Inc, in December of [redacted]. I did not use Quicken or QuickBooks at all that year. Despite not using the product, I was mistakenly charged $[redacted].33 on July 1, [redacted], as I did not dispute the charge promptly. I had an assistant who handled the bookkeeping, and I am unsure which product was used. I am struggling to contact someone to resolve this issue and have already spent significant time trying to navigate through the complex process. I spoke to a representative who mentioned a cancellation in [redacted], but I need further assistance. Please help me resolve this matter efficiently. Thank you, Augustuz, at [redacted].

Intuit QuickBooks has locked me out of my system even though I have already changed the password. Getting help from Intuit has been very difficult lately. It feels impossible to reach a real person for assistance. Why do you force customers to change passwords and not provide adequate support? We have our own schedule to follow. Your staff should be better trained. The last technician didn't know how to help with my issue, kept me on hold, and promised a supervisor would call - but no one did even after four hours. It might be time for us to consider switching to a different product if customer service doesn't improve. It's disappointing to see a decline in service from Intuit, a company that was known for its exceptional customer support in the past.

I am experiencing difficulty installing TurboTax [redacted] both from the CD and the downloaded file. The installation process starts, requests permission to make changes on my laptop, and then stops without any progress. Even after waiting longer than the recommended 4 minutes, there is no activity. I have tried disabling my virus and firewall, used selective startup, and confirmed I have administrative rights. Contacting TurboTax's support line only led me to the same online troubleshooting page I had already visited, with no option to speak to a live representative for further assistance. I have been a TurboTax user since the 90s, but this experience is making me consider not renewing next year and potentially requesting a refund for this year's purchase.

I submitted my taxes for last year in early [redacted], and they were accepted in May, indicating a refund of over $1,[redacted]. Unfortunately, I was arrested on June 2nd and released in February [redacted]. My phone, which had the details about the refund, was left behind and then reset. I received emails during my incarceration from Intuit indicating my refund was loaded on a card. I can't locate the specific email. I'm now unable to activate the card I received from Credit Karma. The refund destination was changed to Cash App, but I'm struggling to access my account. I'm unsure if the refund was processed and concerned about my account security. I'd appreciate guidance on the transaction dates and how to access my money promptly. Thank you.

I recently purchased your software package for sub S corporations. I have reached out for assistance seven times in the past 15 days regarding application forgiveness. However, I have been repeatedly redirected to individuals not knowledgeable about the software. Today, I spoke with Tim, a CPA of 37 years, who forwarded me to a magazine unrelated to the software when I sought assistance on its usage. I have dedicated 15 hours in the past three days with no resolution or proper guidance. With my business taxes due in 5 days, there is urgency for a competent individual to assist me promptly. I have previously used Turbotax and was content until this issue arose. Please contact me at your earliest convenience as time is of the essence. My company details are Green Mountain Nutritional Services, Inc., located at [redacted] Main Street, Attica, New York [redacted]. Contact me by phone at [redacted].

I have been working my way through the level 1 course. I have finished all the assessments, including the final assessment. While I passed the chapter assessments for two chapters, I did not review all the written material in those chapters. Now, I am unable to access those chapters to complete my reading, which is preventing me from earning my level 1 badge. The platform shows that I am only 89% complete because of these chapters. When I try to go back and review the material, it keeps redirecting me to the assessment score page instead of the learning content. I really need to earn my badge and progress to level 2.

I have closed my account and requested my information to be removed. I have also unsubscribed from all email contact with you twice. I even had an online chat with one of your customer service representatives who assured me that I would no longer receive emails from you, as they had taken care of the issue about a month ago. Yet here we are receiving another email trying to get me to finish the tax return I started in January. I can't mark the emails as "junk mail" because they keep getting through. It feels like I'm being harassed into returning to your software. I did not like the software and do not wish to use it, which is why I closed my account.

I was trying to access my check stubs through a link provided by my employer, but I am unable to sign in with what I believe is my password pin. When I attempt to reset the password, it leads me to a user ID that I do not recognize, and then states that there is no account set up. I suspect the issue might be related to my existing Intuit account from using TurboTax, but using that information has not helped either. For assistance, please contact me on my cell phone at [redacted] or on my landline at [redacted] while I work on getting Quicken to upload.

Our small family-owned business, overseen by the tech-challenged 80-year-old owner, relies on an office manager for all things tech-related. After uncovering financial irregularities with the previous manager, Mike, who abruptly left in late [redacted], I, the owner's great niece, have recently taken over the office. Despite being signed up for Quicken services since [redacted], we haven't actually been using them and need to cancel our account. The issue we face is not having access to the former manager or knowing the password we set up. After waiting on hold for over an hour when calling [redacted], we encountered a roadblock with email verification requiring a code sent to our business email, which leads to further verification through our business line. Unfortunately, our phone system's setup prevents us from completing this final step to log in and cancel the account. We simply wish to terminate our subscription.