Interactive Brokers Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about Interactive Brokers customer service, archive #1. It includes a selection of 4 issue(s) reported May 26, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am a teacher in Saudi Arabia currently planning to visit my mother in Connecticut. I am a U.S. citizen without a U.S. bank account or credit card. I am interested in opening an account with Interactive Brokers to manage funds from Saudi Arabia, as my country usually doesn't allow wire transfers to U.S. brokerage accounts due to Islamic laws. I am curious if Interactive Brokers permits direct wire transfers from Saudi Arabian banks to personal checking accounts and if there are fees or minimum balances for this. Alternatively, I might consider a Capital One Bank account in Connecticut, wondering if I can send checks from Saudi Arabia to Interactive Brokers and if a wire transfer is possible from Capital One Bank to Interactive Brokers while in Saudi Arabia. I appreciate your guidance in this matter as I aim to open a brokerage account with Interactive Brokers. Thank you. - JL
Reported by GetHuman2983365 on Sunday, May 26, 2019 9:31 AM
Hello, I'm Omar. I'm having an issue with transferring funds. On March 10th, I applied to open an account with Interactive Brokers and deposited $[redacted]. However, they declined my application and assured me of a refund within 3-5 days. It has been 10 days now, and the money hasn't been returned to my 'Wise' account. Please assist me in resolving this transfer problem. You can reach me via phone at +7[redacted] or email me at [redacted] Thank you.
Reported by GetHuman8245855 on Monday, March 20, 2023 6:21 AM
I have a pending application with IBKR to open an account. Upon receiving a deposit confirmation on June 7th, I immediately funded the account. The confirmation mentioned a USD XXXX deposit for IBKR account UXXXX2146. However, when trying to access the account as instructed, I received a message stating the account has been deleted. I am eager to proceed with opening the account and start trading. If that is not possible, I would like the funds returned promptly. The ID I provided was my passport with the number P[redacted]8. Please keep me informed of any updates. You can reach me at +63[redacted].
Reported by GetHuman-aguilaar on Thursday, June 15, 2023 4:44 PM
I've been attempting for hours to transfer stock from EQ to my Interactive Brokers account without success. The automated system is unhelpful as it leads to a loop. Uploading my EQ account statement to IBKR is proving to be a challenge. The Notifications section doesn't offer any assistance. I would appreciate human assistance with this issue or canceling my IBKR account. Confusing and ineffective electronic instructions have made this experience frustrating. Please advise on how to proceed. Thank you.
Reported by GetHuman8472889 on Saturday, July 1, 2023 6:51 PM
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