Inland Empire Health Plan Customer Service Issues

I would like to know when my IEHP is active. Could you please confirm if my IEHP is now active? I am checking to see if my IEHP is active. Could you provide me with an update on the status of my active IEHP? Thank you.

I have dual choice through Direct and have been struggling to find a Primary Care Physician (PCP) with IEHP. This issue arose after IEHP terminated Landmark, which was providing my care. As a two-time breast cancer survivor, I discovered a lump in my left collarbone. IEHP's nurse advice line instructed me to see a PCP within 24 hours. However, IEHP has not effectively managed the transition of my care to connect me with a suitable doctor. The PCP recommended to me had closed, and another one was discouraged by fellow patients due to the doctor's poor reputation. Despite efforts from my care provider, I have yet to secure a PCP. The most recent referral from IEHP led me to a doctor with bad reviews, leaving me anxious for quality care. Having undergone a biopsy following abnormal mammogram results at USC, I am urgently seeking a locally-based PCP in internal medicine with favorable ratings. I am in desperate need of assistance to find a reliable doctor promptly. Your help in providing one trustworthy referral would be greatly appreciated.

I am James Allen Baker, an IEHP member residing at Bell Vista Health Care center for pressure ulcer treatment. IEHP has been incredibly supportive, and I feel fortunate to be a member. Recently, I received a new wheelchair from Prime Medical, another outstanding company associated with IEHP. The care and attention I received were exceptional, and I am delighted with my new chair - it fits perfectly. The field technician provided top-notch service. IEHP and Prime Medical have exceeded my expectations. I extend my gratitude to both for the excellent experience and exceptional customer service. Thank you, James Allen Baker.

I recently had a disagreement with two of your dentists regarding the partial dentures they provided. The lower arch was slightly warped, and the upper arch kept falling out easily. They attempted to use adhesive to fix the issue, but I felt the communication barrier due to their limited English proficiency hindered the process. I have postponed my appointment until I can get more information. I have received complaint forms but I would prefer clarity from IEHP staff to address this matter promptly. I am eager to complete the dental work, as I initially sought treatment for an abscessed tooth, which seems to have been overlooked or misunderstood. I anticipate your prompt response. Thank you, Grant D Groveman.

I stopped taking medication about a year ago due to issues in the city and problems with landlords allowing incidents to happen. Every residence I've lived in and all authorities I reported to seemed to overlook or dismiss my complaints. Whenever I raised concerns, I faced retaliation from staff and other residents. When I moved to a new location, I was harassed and even held hostage by individuals associated with my old address. This led me to seek help at Riverside Hospital. The new place I moved into has been filled with confrontations, including being told to leave if I didn't like it here. I've had no peace, with disruptive neighbors and ongoing harassment leaving me feeling overwhelmed and overworked. The situation escalated with mind games, noise disturbances, and even theft, all while facing intimidation and being falsely committed to hospitals. I am desperately seeking a new place without all these political issues and mistreatment.