Ikea Customer Service Issues

During my visit at the Grand Prairie location, Cynthia V made mistakes with our order and lacked attentiveness. Despite needing help, she was busy talking with a friend and took a long time to assist us in getting the couch we wanted. Unfortunately, we ended up with a couch missing essential parts due to her unprofessional behavior.

I placed an order with Ikea online. On 10/3, I was informed that my item was being "picked" and delivery was scheduled for 10/9 (today). However, the delivery did not arrive today. When attempting to track my order, I found no shipping information from the carrier. Moreover, checking the Ikea website for my order status led to an error message. Despite reaching out to customer service over the phone, I have been unsuccessful in getting assistance.

I am writing to express my disappointment with the customer service at Ikea regarding my recent furniture purchase. During my visit on October 9th, I spent $[redacted] on furniture but encountered difficulties with the unhelpful staff. It was challenging to find assistance, and when I finally did, they were unable to guide me correctly. Additionally, I never received a confirmation email for my next day delivery order. Lacking an order confirmation or reference number has made it impossible to track my order online, especially since the receipt was discarded. Inaccuracies in the items received - wrong colors and sizes - further complicated matters. Furthermore, missing parts from the delivered items have hindered the assembly process. Despite my attempts to contact customer service since Saturday, I have been unable to speak with a representative. I require resolution by the end of the week. Order details: Order number: [redacted]07CGJK[redacted]00 Ikea package reference: [redacted]39 Name and Address: M. Normil, Panorama Tower, [redacted] Brickel Bay Dr, apt 71C, Miami, [redacted], FL Phone number: ([redacted])-[redacted] Last 4 of Credit Card: [redacted] Name on Card: M. Normil ESQ

I'm experiencing difficulties with my recent order. The purchase was made on September 27 for $39.95, and the charge has already been processed. Although the expected delivery date was the 9th, I have not received any confirmation email. Strangely, the order does not appear in my account. I am concerned about being charged for an item I may not even get. Below are the payment details from my credit card statement: - Transaction date: 09/27/[redacted] - Card type: Mastercard - Transaction type: Purchases - Merchant Description: FURNITURE, HOME FURNISHINGS AND EQUIPMENT STO - Merchant information: [redacted] , MD - Reference number: [redacted] - Merchant Name: IKEA - Transaction Category: Home & Utilities: Home Improvement - Online Purchase: Y

Hello IKEA community. I faced a disappointing experience with my recent order. The package arrived early but was damaged, with my 90 pieces of tempered glass dinnerware shattered inside the poorly handled box. Trying to reach IKEA to resolve this issue has been difficult. I am seeking a full refund, including shipping, for the mishandling of the fragile items. I have documented the damage and expect a response promptly. In the future, I will only purchase items in-store to avoid similar mishaps. I look forward to hearing from IKEA for a resolution to this matter. Thank you.

On September 3, [redacted], I applied for an Ikea Project Credit card in Centennial, Colorado. That same day, I used the card to purchase items to be delivered to my daughter's apartment in Lakewood, Colorado. Unfortunately, when the TaskRabbit came the day after the delivery to assemble the furniture, only two under bed storage drawers were present instead of the expected four. We assumed there was a misunderstanding during purchase. However, weeks later, my daughter received a call from Ikea stating they were 20 minutes away from delivering additional items, which she declined as she no longer needed them. Despite being assured of a refund upon return, the credit has not been applied to the account. I have been trying to reach out to customer service without success. I am frustrated with the lack of resolution and unclear charges on my account. I need assistance in understanding the situation and obtaining a refund.

I purchased wardrobes in-store on Sunday, October 18th, and paid for delivery on the 21st - today. Despite staying home for the delivery as planned, we received no communication about the time slot. Trying to contact IKEA by phone led me to a messaging robot, which has been unhelpful. It’s now 9 pm, three hours after the scheduled delivery window, and I still have no information on the status of my order. I also have taskers scheduled for Monday to assemble the wardrobes, adding to my concerns. The lack of communication and the inconvenience have been frustrating and disappointing. I hope to have the wardrobes delivered promptly at a specific time and request a reimbursement for the delivery charge due to the inconvenience. I have verified that IKEA has the correct contact information, leaving no justification for this lack of communication.

Hello, I need to order some lost hardware for an IKEA DAYBED (Brimnes daybed frame with 2 drawers, white, twin bed). The movers took apart the bed during a move and could not reassemble it as they found no hardware left. I am looking for a way to contact IKEA to have the necessary hardware sent to us. Due to health reasons, I am unable to speak on the phone, so email is the best way to communicate. Please assist me in resolving this matter promptly. Thank you. Best regards, J. Ware - X-Tra Moving Services.

Hello, I recently purchased two single wardrobes and a chest of drawers from your Aberdeen store a few weeks ago. Unfortunately, I was unexpectedly hospitalized, and my son-in-law was supposed to pick up the items on Saturday. However, my daughter couldn't find the receipt at home, and I am concerned I may have misplaced it. I paid by card through Bank of Scotland. As your policy states items are held for 7 days before being returned to the warehouse, I kindly request a copy of my receipt or the necessary details for my son-in-law to collect the furniture by Saturday, October 31st. Your assistance in this matter would be greatly appreciated. Please respond at your earliest convenience. Thank you. Sincerely, Mrs. C. Farquharson

I made a purchase on October 16 for two sets of curtains and one hemming tape. I got an order confirmation email with my order number [redacted], a tracking link, and an estimated delivery date of October 28. The payment was charged to my Visa account. On October 22, I received an email stating that the order had been picked and that I would get another email once it leaves the warehouse. However, I haven't received the tracking ID required by FedEx when I attempt to use the tracking link provided. When I check on Ikea's website, it only shows that the order is still in the preparation stage with no additional details available.

Upon receiving a response from IKEA regarding my SUNDVIK chair order, I prefer not to visit a store during this Covid period. I initially ordered online due to the pandemic. I kindly ask for a refund and assistance in organizing or covering the shipping costs for returning the chair. Order Number: [redacted] Brajesh K.

Hello, today at 11:35 am in Wednesbury Ikea, I encountered a rude lady wearing a black baseball cap near the food counter while she was stacking wine at the end of the aisle. She gave me instructions without manners and even separated me from my daughter at the counter while I was getting hotdogs. She told my daughter she couldn't stand with me in the queue, despite other ladies and children clearly being in line before us without any comment. My daughter was upset by this lady's behavior, and I was taken aback by her rudeness. I have been a customer here for over 20 years and have never experienced such treatment. I hope this can be resolved. Regards, Helal U.

Hello, I have been chatting with Robert and Esther in the past days. The issue concerned several PAX wardrobes (height [redacted] cm, depth 60 cm, varying width). My inquiry was about whether the side panels (typically 2 per wardrobe) are available individually as replacements for damages. Due to the information from Robert and Esther, I learned that these parts can be ordered through the spare parts program, but only in an Ikea store, not online. The part number is C004405 Side Panel 580x 2364x 18 mm white and costs €33.39 including home delivery. The ordering program is called ASAP Furniture Components. I have a few more questions, especially since nobody at the Ikea store (Cologne, Butzweilerstr.) was aware of this option before my chats with Robert and Esther: a) Do I need to provide proof, like receipts from the PAX wardrobe purchase, to access spare parts through this program as a self-payer? b) Can multiple side panels be ordered, for example, 10 instead of one or two? If so, does the price per piece change?

I placed a click & collect order on November 5th for pickup on the 7th. I have not received my ready-to-collect email. I tried calling yesterday and today but was on hold for a long time and got disconnected twice. Unsure of what to do next. Please assist. My email is [redacted] Order number: [redacted].

Order # [redacted]92. I had a terrible experience with IKEA US customer service. I spent over an hour trying to resolve a damaged item (Sanella curtain in olive green) and was disconnected 12 times. Their website doesn't offer a way to contact them other than to cancel the order. I want the damaged item picked up and refunded without any additional cost. The item was delivered to me repackaged and is so wrinkled that even my professional clothes steamer isn't effective.

I am currently encountering difficulty understanding step 21 of the Pax wardrobe assembly instructions provided in manual AA-[redacted]-9. When I contacted customer service on Monday afternoon, my call was placed on hold for an extended period after which the call was disconnected prematurely. Step 21 shows making a pencil mark inside the hole of a metal join, which appears to be on the wall. However, the manual does not specify the use of a drill, only referring to a screw that is not included. Due to picture rails, I anticipate needing long screws to secure the wardrobe to the wall. Could someone clarify if a drill is required for this step as a drill is only illustrated on pages 30 and 31 later in the manual? Your assistance in clarifying these matters would be greatly appreciated.

I received my order, but I am dissatisfied with how it was assembled. The runners for the sliding doors are misaligned and protruding from the wardrobe, creating an unappealing appearance. The two different widths, product numbers [redacted] and [redacted], do not fit correctly. Additionally, the slightly wider runners, possibly product numbers [redacted] and [redacted], are not properly fitting and are protruding at the top and bottom, leading to an unsightly result.

I urgently need to change the delivery date of my package to Sunday, 11/22. The order is for a Linnmon/Adil table with legs going to [redacted] Ames Hill Dr. in Tewksbury, MA [redacted]. My name is Eda F. and the order number is [redacted]67. The delivery of my furniture was first set for this Monday, then rescheduled to Wednesday, and further rescheduled to Friday with no specific time given. After contacting customer service, it was rescheduled again to Sunday. I have been waiting on hold to confirm the new delivery date for two hours. I am in desperate need of a confirmed delivery date for Sunday to avoid more time off work.

I need to change my package delivery to Sunday, 11/22. I ordered a table named Linnmon/Adil to be sent to [redacted] Ames Hill Drive, Tewksbury, MA [redacted]. My name is Eda F. and my order number is [redacted]67. Here's what happened: My furniture was supposed to be delivered on Monday but was postponed to Wednesday. Since I couldn't take time off work, I rescheduled it for Friday. Sadly, I didn't receive a delivery timeframe. After contacting customer service, I found out it wouldn't come on Friday either. IKEA was supposed to reschedule it for Sunday, but I've been waiting for two hours to speak to someone about it. I really need to reschedule for Sunday and receive proper confirmation this time. It's challenging for me to keep taking time off work to handle this delivery alone.

Dear Mr. Quinones, I regret to inform you that we only received one out of two boxes for our Kallax unit order, [redacted].[redacted].13, sized 147cm x 147cm, which was delivered yesterday at 3:30 p.m. In addition to our incomplete order, we also received another customer's order for a Pinnig unit, [redacted].[redacted].89. The delivery mistake was realized after the delivery personnel left, and despite the nearby address on the Pinnig box, the items were not exchanged. Upon contacting customer service, we faced a 45-minute wait and further delay from the representative we spoke with at around 4:45 p.m. Unfortunately, the call abruptly ended at 5 p.m., leaving us unassisted and with significant inconvenience. Subsequent attempts to reach customer service have been unsuccessful, with a recorded message indicating unavailability. This experience has left us greatly disappointed as we expected better service and attention to detail from your company. Currently, we are left with an incomplete order and no guidance on how to proceed. Sincerely, Annie Cockle Sent from my iPhone