Hyatt Hotels and Resorts Customer Service Issues

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During our current travels, my husband and I encountered an issue with being overcharged three times per night for our hotel room at Hyatt Place. After addressing this with the receptionist, the situation was eventually resolved after about 45 minutes, causing a disruption in our travel plans and budget. Additionally, I was disappointed to find that the computer and printer services provided were not functioning properly, and the pool was closed and not well-maintained throughout the day. Overall, our experience did not meet our expectations. We are hoping for a prompt refund and kindly request a complimentary night's stay at any Hyatt Place to make up for the inconvenience. Our booking number is [redacted] and confirmation number is [redacted]. Thank you for your assistance. Sincerely, M. & M. Arementa

During my stay at your Long Island City location in January, the air conditioning in my room was not working. I arrived very late at around 11:30 pm - 12:00 am and had to leave by 5 pm the next morning for work. I contacted the front desk about the issue, and a mechanic was sent up to fix it. The mechanic informed me that there had been previous issues with the air conditioning in that room. I believe I should have been compensated for the inconvenience. Although the manager mentioned a discount of $25 to $50, it was never applied, and I was charged the full amount. Despite enjoying my stays at Hyatt generally, I have now had two negative experiences at this particular hotel, which is disappointing.

In December, my family and I stayed at your sister hotel Crabtree due to a house fire. We planned to check out on 12/24 but were informed there were no available rooms. I spoke with salesperson Jennifer at the Hyatt who initially quoted me a rate between $[redacted] to $[redacted]. Upon arrival on 12/13, I discovered the rate was $[redacted] per night. After addressing the discrepancy with Jennifer, she later mentioned that a rate of $[redacted] would be honored starting on 12/13. I explained my financial constraints and could only afford $[redacted] per night. Despite trying to resolve the issue with corporate, I was redirected back to the salesperson who failed to provide the accurate information initially. I am requesting a refund of $[redacted] per night to return to my insurance. Failing to do so will result in my family of five being homeless on July 27, [redacted]. I hope for a prompt resolution and appreciate the staff's service during our stay, aside from the price misrepresentation issue. Thank you for your attention to this matter.

I recently stayed at the Hyatt in Oklahoma City on the night of the 18th. I checked out in the morning around 10:30-11:00am, handed in my keys, and left. However, I was surprised to see a $[redacted] smoking fee charged to my account after I got home. Despite numerous calls to the hotel, they claimed there were people smoking in the room after we had left at 12:30. I’m puzzled as to how they gained access as we had checked out. The hotel couldn't provide evidence of smoking besides the smell. We did not smoke in the room and I believe I am being unfairly charged. This unexpected charge has put a strain on my finances and I demand a refund of the $[redacted]. I won’t drop this issue until I see concrete proof of smoking in the room. Your prompt attention to this matter would be greatly appreciated.

During my recent stay at the Hyatt Place in Delano, CA from 4/23 to 4/26/[redacted], I encountered issues with the billing process related to the occupancy taxes. Despite submitting an Occupancy Tax Waiver Form, I was charged the taxes upon checkout and the bill has yet to be processed by management. Upon reviewing the bill, I noticed I was charged $27.54 in daily occupancy taxes, along with two additional charges labeled as "occupancy tax exempt," resulting in a total of three erroneous charges of $27.54 each. When I tried to address this issue with supervisor Sergio over the phone, he was unresponsive, ultimately hanging up on me. Sergio failed to provide me with the contact information for the manager, claiming the hotel is a franchise. Despite my repeated attempts to rectify the situation, I have not received a resolution. Sally, who answered my calls, was understanding and promised to communicate the problem to Sergio. This experience has been frustrating, especially since I travel frequently for work and have encountered similar situations rarely in the past.

During my recent 6-night stay at the Hyatt Regency in Aruba, I encountered three disappointing events. Firstly, I was assigned a room with a view of a roof littered with cigarette butts overlooking a noisy live band. Later, I found an employee in my room without permission. Then, the entire hotel lost power for 6 hours except for the casino. Although relocated to a different room, the issues persisted. The staff's minimal effort to rectify the situation left me dissatisfied. My vacation savings were meant for a memorable trip, not this. Despite the room change, the disturbance continued. Neglecting the unannounced room entry and power outage only added to my frustration. I seek a discussion with someone at Corporate about my disappointing experience. My name is Michael C. [redacted].

I made a booking at Hyatt House Virginia Beach/Oceanfront on February 17th for two rooms. The confirmation numbers are [redacted]0 and [redacted]1. There was no mention of a deposit during booking. My aunt, G.M. and S.D., were also charged in March and April without prior notice. After contacting D.K., he confirmed the lack of deposit agreement. Despite an email from M.H. on May 2nd stating a declined transaction for the deposit, my response received no reply. Subsequently, on May 9th, both room reservations were cancelled. Upon calling and being told they were sold out, I checked online with availability. Frustrated, I contacted corporate, and after additional reservations were made, new confirmation numbers issued: [redacted]9 & [redacted]3. Corporate intervened, stressing the lack of initial deposit agreement and the sudden policy change a week before the stay. With my grandmother's 80th birthday approaching and family arriving, securing accommodation is crucial. This unexpected inconvenience impacts our plans for a special celebration.

Our family vacation has taken a turn for the worse. I made a reservation with the Hyatt Regency in Clearwater Beach, FL through booking.com and authorized a payment of $[redacted].00 on April 29th. However, I was charged $[redacted].36, which overdrafted my account. Despite being refunded $[redacted].36, the hotel later charged me $[redacted].00 + $[redacted].08 + $[redacted].28, causing another overdraft of $[redacted].50. This has left me without funds for gas or food during our stay and for the journey home to Cleveland, OH. The front desk manager has tried to assist, but the issue remains unresolved. I now face waiting 3 to 5 business days for a refund with the risk of losing my job. Our expectations for a memorable vacation in Clearwater Beach have sadly not been met due to these financial setbacks.

Subject: Issue with My Hyart Hotels Account I recently received an email from Hyart Hotels regarding my account status. The message stated I had a zero balance and 0 out of 10 stays recorded, despite staying at the Milwaukee, WI location for 12 days at the end of [redacted] and into [redacted]. I am disappointed that my stays were not logged and frustrated with the response I received when inquiring about it during my last visit. I believe I shouldn't have to fight for the points I earned. As a loyal customer, I expected better service from a top brand like Hilton. I hope this email reaches someone who will address this issue promptly and with care. I trust that Hilton values customer service as a top priority. Thank you for your attention to this matter. Sincerely, David A. [redacted]

I had a really upsetting experience with an associate from your company tonight during a time when I'm mourning. I've been in tears for an hour. He made me wait 20 minutes because he was outside smoking. Instead of greeting me properly, he just asked, "What do you guys want?" It was embarrassing, and I feel your company needs to apologize. I am in need of my room as I'm far from home and going through a difficult time with the passing of my mother. This kind of treatment is completely unacceptable.

I made a reservation through [redacted] for a stay at the Hyatt Palm Springs hotel from 7-9-19 to 7-11-19. Unfortunately, I had to cancel on 7-8-19 due to my boyfriend having a death in the family and needing to travel out of state. When I contacted Zen, Venera Bednarskaye informed me that Hyatt required a death certificate to proceed with the cancellation. Since it was not my family member, obtaining the certificate is challenging. I acknowledge my delay in canceling, but I am unsure how to proceed. My booking number is [redacted][redacted]. While a refund would be ideal, rescheduling could also work, given the circumstances. I appreciate any assistance in resolving this matter.

I am disappointed with the customer service I experienced at Hyatt Place in Sumter. I stayed for four days to celebrate my best friend’s birthday. Unfortunately, upon check-in, the room had drinks and dirty glasses, along with an ice bucket that had not been emptied. Throughout my stay, the rooms were not properly cleaned, despite daily visits to the front desk. It wasn't until the third day that the room was fully cleaned after multiple attempts. I left my contact information for the manager to call me but never heard back. Eventually, I sought out the manager, Cheryl, myself on the third day to address issues with the shower doors and housekeeping, providing photo evidence. Cheryl apologized but did not offer any compensation. Despite being a loyal World of Hyatt Member, I am dissatisfied with the customer service and lack of resolution during my stay. I am considering canceling my membership and am seeking some form of compensation for the inconvenience.

During my stay at the Parker New York Hotel in room [redacted] from July 14-29, I experienced a troubling incident. On July 25, I noticed my belongings missing, although I hadn't checked out. The staff mistakenly assumed I had left, causing confusion among them. Despite their efforts to locate my items, the situation was mishandled by the housekeeper and supervisor. Security was called, and I had to list the missing items. Feeling unsafe, I hid my bag, which was later found by the hotel staff without my consent. Numerous personal items went missing, and some were allegedly found in the garbage chute despite the hotel's policy of keeping lost items for 30 days. The hotel offered me a gift card as compensation, which I find inadequate for the value of my lost belongings. Here is a detailed list of the items that were lost, stolen, or discarded by the hotel.

During my recent stay at HYATT House in Shelton, Connecticut, I, Kelleigh Flagg, booked a reservation from 7/25 to 7/28. Unfortunately, our room was not cleaned on 7/26, causing dissatisfaction. Additionally, we experienced issues with our key card access and were mistakenly charged $[redacted] twice, which exceeded our stay cost. We had to involve our bank for reimbursement. The front desk manager could not resolve this matter on-site and suggested contacting you for compensation for these inconveniences.

Hello, I am writing to address a concerning issue related to my fiancé's recent three-month stay at The Hyatt in Greensboro on Stanley Rd. Despite his multiple requests, the room was not cleaned regularly, and he faced challenges with the credit card machine and the door lock. The most significant problem arose when he left his sentimental $[redacted]+ hat in room [redacted] upon check-out. After numerous attempts and delays from the front desk, the hat was found in poor condition a week later. The disrespect shown by a staff member's comment about the hat's value was disappointing. The hat had been mishandled, with signs of wear and tear, and money that was inside it was missing. I have the receipt for the hat and believe it is essential to address this situation promptly. Thank you for your attention to this matter.

I wanted to provide feedback about my recent stay at the Grand Hyatt near Grand Central Station. When I entered the room, I found the bathroom trashcan filled with the previous guest's toiletries, had limited towels, and lacked a floor mat. The shower was challenging to use with the handheld showerhead not staying in place, causing water to splash around. Upon reviewing my receipt, I discovered a daily $30 destination fee. While I understand this fee is common, it was frustrating to pay $60 extra for a room with these issues. I expected a better-prepared room, especially considering the fee charged. It was disheartening to experience these shortcomings, leading me to question the justification for the destination fee.

During my stay at Hyatt Place on Tyvola Road in Charlotte, NC from July 12th to 15th with reservation number [redacted], I encountered several issues. Firstly, the seasonal pool was unexpectedly closed for repairs, filled with tree debris, disrupting my plans to swim with my son. Additionally, the breakfast area had a large fan due to ongoing repairs related to water damage and possible mold, which was not communicated to me. I requested a callback from the manager for these inconveniences, as I believe some compensation is warranted. I am disappointed by the lack of response from the hotel management so far. I am looking to make another reservation for a trip to Atlanta on September 13th to 16th, and I hope to hear from corporate before booking, either with a discount or a refund for the troubles faced during my Charlotte stay. I appreciate your attention to this matter. Sincerely, Monica Lassiter

Around July 30, [redacted], while in a high floor suite, I encountered an issue involving a broken outlet cover in the room. As I was setting up my 8-month-old's pack and play, I accidentally injured my toe on the exposed metal. After notifying the front desk, maintenance and a medic attended to the situation. The medic documented my injury, provided clinic information, and was empathetic. Currently, I am facing discoloration and slow healing in the injured area. The bellman was informed about the broken outlet cover, and I await maintenance's response. For further details, contact [redacted] for assistance. - Anthony Joseph Kiryakoza/Bianca Beltran

Hello, I made a reservation for a king room on April 1st facing the ocean at a rate of $[redacted]. When I spoke with "Bree" at the front desk to confirm early check-in, she informed me that my room was actually on the side of the building instead of facing the ocean. I had specifically booked early to ensure an ocean view. Despite having many hotel options available, I chose the Hyatt for my vacation in Ocean City, Maryland. After discussions with the front desk, I ended up booking a double room at a higher rate through the reservation line to secure an oceanfront view. The front desk mentioned they would follow up with me today, but I have not received any communication yet. I hope the Hyatt can acknowledge the mistake and rectify it to make my short vacation one worth sharing with my family, friends, on social media, and even with the Better Business Bureau as initially expected. Kind regards, Patrick Kennedy