Hunter Fans Customer Service Issues

My spouse is unable to climb due to health reasons and we are struggling to find replacement knobs for our fan control. We have tried purchasing knobs from Lowe's with no success. Despite multiple attempts to contact your company via email and phone, we have not received assistance. We are disappointed with the lack of customer service.

Serial Number: GUUGUU23 Model Number: C16G73T We bought a Casablanca candelier ceiling fan/light, hung it in our new smart home, and need a radio-controlled remote and transmitter. Tech support told our electrician nothing could be adapted. We are disappointed considering the price we paid and would like to know if the fan can be modified to work with a remote control. If not, could Casablanca replace it with a version that accepts a remote? We need help to make this fan functional in our smart home since the wired wall switch is not suitable. Looking forward to hearing from you.

I have a Hunter fan that has been working well for 18 years. Recently, the remote's battery died and after replacing it, the fan wouldn't start. When I contacted Hunter's customer service, the representative seemed unfamiliar with older models and was not much help. I did some research online and found out about the pairing process, but it didn't work at first, causing me to reset my clocks. After calling Hunter again, I spoke to someone who suggested power cycling and holding buttons or checking the dip switches in the battery compartment. I was hesitant to disassemble the fan, but then I realized there were only 5 dip switches with 25 possible combinations, so I found the correct one in a few minutes. It was frustrating that Hunter's customer service did not provide this information and communication was lacking.

A few weeks ago, I contacted Hunter Fan Co. regarding an issue with my ceiling fan. I sent an email with a 15-second video attached, but the customer service representative informed me that the file was too large for him to open. He advised me to shorten the video. When I inquired about using alternatives like Dropbox, he seemed unaware of such options. I requested to speak with a supervisor for assistance, but after being placed on hold for 10-15 minutes, I was simply informed that they believed the issue was a wire harness problem after watching the video. The representative then asked for my proof of purchase, which led me to question the warranty coverage. However, instead of a direct answer, he spoke abruptly over me. I also mentioned that the current fan I have was a replacement sent by Hunter Fan Co., but reportedly, there was no record of it. Despite feeling uncertain about the diagnosis, I felt the company was more interested in avoiding responsibility than assisting me. My fan model is [redacted], and I intend to locate the original purchase receipt for further documentation. Thank you for your attention to this matter. Dennis

I waited for two hours following the 20-minute installation guide without success. I have a Hunter fan with a light kit, Model [redacted]. After installation, the fan didn't respond when the switch was turned on. To test, I plugged in the older Hunter model to an outlet, and its fan spun correctly with the black and white wires connected. However, when I did the same with the new fan, there was no response. I'm puzzled as the instructions did not mention needing to hook up the entire fan assembly. I'm unsure if the issue is related to the pull chain or if the fan is designed to be off by default. Even at the store where I bought it, when they plugged it into an outlet, there was no response. I am considering returning it and switching to a Hampton Bay fan.

I bought 4 remotes from Hunter, along with 4 transformers for the remotes. Unfortunately, the transformers did not work with the remotes I received. After contacting Hunter, they agreed to a refund of $[redacted].99 for both items. However, I have been struggling to get my money back for 6 months now. Despite speaking to several representatives who have been polite, I keep receiving different excuses. Each time I follow up with Kathy in escalations, I am given another excuse. I have spent a lot of time on the phone, waiting up to 1.5 hours each time, only to be told to call back later. I even was falsely told that I had been refunded. This situation has caused me stress and frustration. I simply want Hunter to fulfill their promise of refunding me $[redacted].99, as agreed. Request # is [redacted].

I appreciate the detailed explanation provided. I currently own two Hunter Model [redacted] ceiling fans. One of them began to have issues with the lighting, resulting in a very dim light. Suspecting the problem was with the receiver, I transferred the receiver from the functional fan to the problematic one, along with swapping the remote controllers. This fixed the initial issue but rendered the second fan completely inoperable. I proceeded to purchase a replacement receiver, model [redacted], from Amazon, which matched the receivers in my fans, labeled as "Intertek [redacted]". Despite following the instructions in the manual to pair the remote with the new receiver, I have not been successful. The packaging of the new receiver mentioned compatibility with the [redacted] device and the SimpleConnect app for Wi-Fi control. I am hesitant to invest in the [redacted] device as it wasn't originally included with my fans, and I prefer the convenience of the remote over using a phone app. I have attempted the pairing process as outlined in the manual multiple times without success. I am seeking guidance on how to successfully pair the remotes with the receivers. Any assistance on this matter would be greatly appreciated. Thank you, E. Banos Jr.

My light kit is not functioning correctly. The fan, controlled by a separate switch, is working perfectly fine. This ceiling fan has been installed for about 5-8 years. The problem started with occasional flickering and then stopped working altogether. I replaced the wall switch, and now the light turns on but blinks consistently, almost like a flashing traffic light. Interestingly, toggling the first pull switch on the fan seems to temporarily stop the blinking until the wall switch is used again. I tried bypassing the first switch but saw no improvement. The second pull chain switch seems operational, but I haven't disconnected it from the circuit yet. What should I do next?

I am in need of a replacement remote control for my three Hunter ceiling fans with oak blades. Each fan has five blades and three lights and is a series 2 model from around [redacted]. Unfortunately, I do not have the model number as I no longer have the original boxes, and it is challenging for me to access the top assembly to find the model number. All three of my current remote controls are broken. I believe these fans have a lifetime warranty on parts. How can I go about ordering new remote controls or accessing the warranty service? Thank you.

I previously spoke with one of your agents, but now I'm only getting an automated response directing me online for assistance. I need to talk to a live agent. The agent recommended a wiring harness for my Hunter fan, as the fan wasn't working whereas the light was. I bought the harness, but the fan still isn't working, and the motor is overheating. I'm unsure of what steps to take next. I might have to buy a new fan unless I can find help to purchase a motor. If I end up getting a new fan, I'll need to return the wiring harness. Please contact me at [redacted]. Thank you. Lisa

I bought a Hunter [redacted] 52" ceiling fan on Amazon less than a year ago, and recently the remote control has stopped working. Amazon advised me to reach out to Hunter Fan for a replacement. Can you please send a new remote control to [redacted] Buckley Place, Philadelphia, PA [redacted]? Thank you. Jung J. Choi.

I own a 30-year-old ceiling fan that I believe is a Hunter model, though the installation guide lacks any identifying information. The model number is UF-52, it has four blades, and it operates on [redacted] volts. Recently, the 3-speed switch stopped functioning properly. I attempted to replace it, but after rewiring the switch with the black wire in number 1, blue in number 2, and brown in number 3 (leaving L blank), the fan only runs on medium speed and shuts down on the other settings. There is no light attached to the fan. Could you please provide the correct wiring diagram for a three-speed, four-step switch? I've enjoyed perfect performance from this fan for three decades. Thank you. Best, Leo P.

We are renovating our home, and unfortunately, the fan in my daughter's bedroom stopped working. The blades are not moving, and the light is no longer functional. We now need to replace our beloved white 52-inch Hunter fan. It was not only a centerpiece but also the primary light source we relied on for upcoming painting, flooring, and regulating the temperature in her room. We are searching for a similar fan with a bowl-shaped light fixture and conveniently placed pull chains, embodying the classic design we prefer. It has been a challenge to find a comparable option that matches Hunter's quality motor and overall aesthetic. Despite my long-standing loyalty to Hunter fans, I have come to realize that there are other brands offering similar quality products. Customers are sometimes swayed by marketing tactics, but I have learned to explore different options before making a final decision.

Ticket number #[redacted]: I have repeatedly contacted an automated system without success in reaching a live person. The fan I ordered was not received, and after filing a complaint with FedEx, they indicated that a signature was not required for delivery. Despite their record of delivery, I did not receive the package - potentially misdelivered to another address. Hunter Fans authorized FedEx for delivery, although I did not choose this method. It is imperative that Hunter Fans ensures delivery of items ordered through HunterFans.com. If my product is not received or a refund provided promptly, I will escalate my complaint. Contact via phone at [redacted] or email at [redacted] - Troyal S.

I purchased two light kits with the incorrect model number and I need to return them. I was under the impression that all Hunter light kits were universally compatible. Additionally, I am struggling to locate the model number for my ceiling fan. The sticker on the bell top appears to be missing the identifying information with "MOD" followed by numbers. How can I determine the right light kit for my fan and arrange for the return of the two incorrect light kits? Thank you.

To whom it may concern, I have been exclusively purchasing Hunter fans for my house, with 8 currently installed. Unfortunately, one of the fans is not rotating in reverse and emits a burning electrical smell when switched on. I reached out regarding the warranty, acknowledging that I do not have the receipt. However, I am disappointed that the solution offered was a 30% discount voucher for a new fan on your site rather than a direct replacement. This experience is discouraging, and I may need to explore other companies for my future fan purchases. While I have appreciated the quality and craftsmanship of your products, I am unhappy about the inability to replace my faulty fan without a receipt.

I own a Hunter model [redacted] ceiling fan that was installed in [redacted] but built in [redacted]. Lately, I've noticed that the fan is slow to start up when I adjust the rheostat. On one occasion, I had to manually spin the blades to get it going. Currently, the fan doesn't rotate at all when I turn on the rheostat, and instead, I hear a humming noise. I decided to take the fan down for inspection and noticed there was oil in it, which appeared clear but not abundant. I can't recall the last time I checked the oil level, but I suspect it's been years. Could the low oil level be the reason for the fan's malfunction, or is it possible that the wall rheostat is faulty? Any advice would be appreciated.

I'm having trouble with a malfunctioning fan. Unfortunately, I was asked to pay $35 to Just Answer under the impression that it was for technical assistance, which turned out to be misleading. While trying to inspect the bulbs, the light fixture shattered and caused a cut on my hand. The electricity in the room is functioning fine, ruling out a breaker issue. I urgently need this problem resolved. I've bought three of these fans and never encountered problems until now. The sudden breakdown has left me without a fan, a damaged remote, a broken light fixture, and an injury on my hand. The model number is [redacted].

I bought the Model [redacted] fresh white 52” with a remote on Amazon. I need a ceiling mount for my slanted ceiling that allows me to still use the remote. I also got an 18” extension. If that's not possible, please recommend a similar model. I prefer texts or calls due to a large number of emails in my inbox that I might miss. Please avoid adding me to any marketing lists. Thank you. - Pamela D.