HughesNet Customer Service Issues

When the HughesNet technician first arrived, I was surprised. He set up my service, but I had some trouble understanding how to use it. Initially, my bill was $69.95, which was fine, but when I wanted to add a wireless fax machine, I was informed that there would be additional charges due to the weight of the device. I thought the service was supposed to be unlimited high-speed, so this came as a surprise. They provided me with a small black box for the fax, which I assumed was included in my package, but they never asked for it back. I tried to return it, but they claimed it wasn't possible. I've been asking for my bill to stay under $[redacted], currently it's around $94.95. The internet service is slow at times, leading to buffering. The billing fluctuates, and it's difficult for me since I can't afford more than $80 to $[redacted]. Sometimes they charge my account multiple times, resulting in unnecessary bank fees, causing more frustration.

In late March, I reached out to Hughesnet to terminate my service due to selling my house and provided my new address for the return box. Unfortunately, I never received the box. By the end of June, I noticed a charge on my credit card for not returning the equipment. I contacted Hughesnet on July 3rd, explaining the situation under case #[redacted]95. They assured me a box would be sent, and I would be refunded once the equipment was returned. After multiple follow-ups, a box was finally sent on August 12th and received on the 14th. Despite returning the equipment, when I inquired about the reimbursement on September 4th, I was informed that I would not be receiving one as my account was closed. Given the initial failure on Hughesnet's part, I simply seek reimbursement for the returned equipment.

Hello, I recently had HughesNet internet installed at my home by a Dish Satellite Tech. I specifically asked about any contracts or fees and was assured there were none, allowing for cancellation without charges if unsatisfied. However, after experiencing extremely poor internet speeds worse than dial-up, I contacted HughesNet and was informed of an alleged verbal 2-year contract, with a hefty cancellation fee of nearly $[redacted]. I never agreed to such terms, and there is no record of this conversation. I am seeking assistance to terminate this service either at no cost or with minimal fees as I do not want to continue with such unreliable internet service. Appreciate any help with resolving this issue. Thank you.

Subject: Regarding Melissa Burby and Hughes Network Systems Client Account Number: DSS[redacted]2 Dear Ms. Maddie Tatum, I am reaching out in response to your recent letter referring my account to a debt collector, which is concerning. The alleged debt with Hughes Network Systems is disputable. My brother, Louie Burby, canceled our service in December [redacted] during a phone call with Helen Brown, a customer representative from Hughes Network Systems. In July of this year, I noticed an unexpected charge of $84.84 from HughesNet on my credit card statement. Believing it to be fraudulent, I contacted the company. After several unsuccessful attempts due to repeated disconnections, I finally spoke with a person named "Neal." Despite his challenging-to-understand accent, he informed me that the service resumed after six months as it was only suspended, not canceled, when Louie had moved to North Carolina. The service was unnecessary since the cancellation in December, making it unclear why a charge appeared in July [redacted]. "Neal" insisted on payment for the service supposedly not canceled, which struck me as an error. With no billing activity for six months post-cancellation, discovering a random charge raised suspicions. There was no approval from our end to resume services, and his denial of any mistake made me skeptical. After an unproductive discourse, I contacted my bank, and they declined the charge to HughesNet. I find the handling of this situation time-consuming and inefficient. Having been a satisfied customer for years, this experience has soured my perception of HughesNet. Refusal to pay any further charges is based on the previous settlement made in December [redacted]. I will not entertain further billing for unused services. For any necessary clarifications or additional information, please reach out via email at [redacted] Thank you for your attention to this matter. I hope for a prompt resolution. Sincerely, Melissa Burby

My HughesNet email has been not working since September 30, [redacted]. Despite calling multiple times and referring to case number [redacted]04, I have only been informed that technical support is addressing the issue without specifying why or providing an estimated resolution time. As a business owner who heavily relies on email correspondence, being without access for a week is impacting my operations and causing financial losses. I am considering switching to a different email provider due to the lack of clarity on the situation. Unfortunately, I am unable to provide my email address for contact purposes.

I've been with HughesNet since June this year, and I'm disappointed with the weak connection since the beginning. I always have at most two bars, sometimes just one. Downloading videos is nearly impossible. Despite multiple attempts to address this over the phone, the customer service provided has been extremely poor and unhelpful.

I am an elderly and disabled individual who decided to end my HughesNet service after four years. I initially contacted them on October 9th to cancel, but instead of cancelling, the agent altered my plan. On the same day, my bank account was charged $64.98. Following up on my statement online, I noticed a credit of $[redacted].98 and was informed that I would receive the refund within a week. Despite calling multiple times, I have yet to resolve this issue and I received a reimbursement of $64.98 on October 23rd. I am still awaiting the remaining $60 refund. I am frustrated with the unhelpful and unfriendly customer service agents I have encountered. I feel disrespected and misled, especially considering my history of prompt bill payments. I would like a call from someone fluent in English to address and resolve this matter promptly. Thank you.

I have been attempting for over three weeks to transfer my voice phone number ([redacted]) from residential account DSS[redacted]1 to my business account SME139305. I have a case number of #[redacted]68. I was informed two days ago that the porting was completed, but I am still unable to establish a phone connection. Unfortunately, my location lacks cell coverage, and I rely on the Hughsnet voice service for my business. I was advised not to cancel my residential account until everything had fully transferred to my business account, resulting in being billed for both. Despite driving to areas with cell coverage numerous times over the last three weeks, I have been unable to resolve the issue promptly. I find it challenging to keep devoting so much time away from my business. Every time I contact customer service, I receive inconsistent information. A technical support representative named "Ryan" even placed me on an indefinite hold when I requested to speak to a supervisor. All I am seeking is to have my phone number [redacted] operational on my business account without any further complications. Regards, Angela F.

I have been a HughesNet customer for almost a year now, and I am frustrated with the constant lagging and slow internet speeds. Every time I call customer service, they suggest upgrading, but even after adding more tokens, the issues persist. I have requested to cancel my service multiple times, but they insist on upgrades or threaten me with a $[redacted] cancellation fee on top of the current bill. It feels like they are taking advantage of their customers by providing poor service and charging for services that do not work effectively. I am tired of this cycle and just want to cancel my contract without being penalized for their subpar service.

My internet connection is currently down, as the system light on my modem is not illuminated. After troubleshooting, the system check showed an error Down (12.7.2). I first experienced problems around Oct 8, and despite efforts from Hughesnet, the local reseller never sent anyone to check my modem. Despite rebooting multiple times, the system light remains off, and after contacting the reseller, I was informed they no longer represent Hughesnet. Now, I am struggling to reach Hughesnet due to the automated system disconnecting my calls. This issue is urgent as I rely on the internet for work, including managing payroll from home.

The technician you sent for installation was not satisfactory. I am experiencing poor reception on just one device. After speaking with an agent on November 28, who ran several tests, it is clear that my home security system has extremely slow download and upload speeds. I was advised during the service order that I have a 30-day cancellation window with no charges, yet I was informed by a rude and unhelpful customer account manager, Jay G., that there would be a $[redacted] cancellation fee. Despite explaining our desire to cancel, Jay was uncooperative and disrespectful. I became ill during the call and my wife had to take over. The lack of competence from the technician and the treatment received from Jay have been disappointing. I have recorded the conversation and would like to share it so that you are aware of the behavior of your staff. I wish to cancel the service effective November 28, [redacted]. Kindly, I request to speak with a more understanding and tactful representative. The phone number to reach me at is [redacted]. The unprofessional behavior I encountered, including mockery and jokes in the background, on Thanksgiving Day is concerning regarding the image of your company.

My internet was terminated in May due to ongoing issues, and I requested to end the service. A supervisor assured me there would be no cancellation fee and canceled the service. To my surprise, $[redacted].00 has been withdrawn from my bank account in December without my consent. I have opened a dispute with my bank regarding this unauthorized transaction. I never authorized any charges after canceling the service, so I kindly request the refund of the deducted amount.

My email is [redacted] I apologize for making this public. I was hoping to speak with Hughes directly before involving the public. Did Hughes mention that I proposed a refund of $[redacted] in exchange for canceling the service without additional termination fees? I am willing to pay, but not fully, considering the service is only 1.5 months old. Hughes failed to provide a satisfactory product as promised. Please review my detailed complaint. I would like to shorten the letter. Thank you. - DSS[redacted]3.

We just had our service connected last Saturday, Nov 30th. Despite mostly clear skies, we can't listen to a full song without interruptions. The Google Assistant keeps reporting errors, with the router lights constantly flashing even though we have had zero usage. It's frustrating to spend time seeking customer support but getting none. We were assured a callback within two days, which hasn't happened yet. We feel misled if our location is causing the issue as this wasn't mentioned during installation. A resolution is needed, either by readjusting the dish or removing it altogether. We expect reliable service for what we pay.

We are experiencing significant speed issues. I previously spoke to “Mark” about a week ago concerning these issues. Though he checked the information on his end and deemed it “good,” we still encounter problems. When attempting to watch movies On Demand through Dish, the movie stops to download information (lagging) every 30 seconds, allowing us to watch only about 10 minutes before it starts buffering again. This issue persists when using Hulu or Amazon apps on our Roku as well. Download speeds fluctuate between 375kbsp and around 900kbsp, which seems lower than what we expected based on our experience with Hughesnet. This lag interferes with watching DVR movies, TV shows on Hulu and Amazon, and most notably impacts my online classes and deadlines for homework. Having reliable internet is crucial for us. We hope for a prompt resolution as our switch from DSL to Hughes Net was aimed at improving speed, yet the situation seems to have worsened.

I am in need of a shipping label. Dear Sir/Madam, I have been unsuccessful in reaching your company regarding the return of required equipment and a $[redacted].00 payoff. I am requesting shipping instructions and release, and also asking that my credit card not be charged on autopay. I have sent multiple messages with no response and have not received the necessary assistance. Please provide guidance promptly to avoid further action. Sincerely, J. Oswald Address: [redacted] Singing Hills Dr Porter Ranch, CA [redacted] Preferred Contact: Email: [redacted] Phone: Not preferred Thank you.

I would like to update the primary name responsible for payment on my account. I have relocated, and the current tenants would like to continue the service. I would like Rachel van der Muellen to be granted access to the account as she will be managing the payments. My 2-year contract expires in 4 months, and I am curious about the status of the leased equipment post-contract. I am interested to know if the new responsible party can take over ownership of the equipment at the end of the contract. The next payment is scheduled for December 25th, so timely clarification on this matter would be highly valued.

Hello, my name is Kiriam Y. and you can reach me at [redacted]. I reside at [redacted] Peace, Hazleton, PA [redacted]. I recently contacted your customer service regarding an issue with my internet and WiFi. None of my devices can establish a connection, and the system indicates that the internet is unavailable. I was informed that it would be resolved within a day, yet the problem persists. If Hughes cannot resolve this promptly, please cancel my account and reimburse me. I am hopeful for a swift resolution.

I encountered difficulties with contacting customer service through both phone and chat attempts. Despite paying my bill regularly, I face connectivity issues due to weather, affecting my WiFi usage for several days each month. I request a detailed bill from the start to the current date of December 14, [redacted], to be sent to me via email in a downloadable format. My name is JeremyIHills, and my SAN Number is DSS[redacted]7. Dissatisfied with the lack of assistance, I have saved the chat transcript where agent ([redacted]) Valero, Claudio, did not effectively communicate with me. Please send the complete bill promptly to my email at [redacted] I also seek a phone call from a manager, and my number is [redacted].

I have not received the service as per what was promised. I disconnected the modem for the last two months. After plugging it in again a few days ago, only a couple of lights were working. Customer service mentioned the issue was due to the rain and cloud cover in my area. I have spent enough money on a service that I have not received and would like to cancel any future service.