Houzz Customer Service Issues

I recently purchased the Maxxima Green LED Night Light with Dusk to Dawn Sensor (Pack of 2). After entering my credit card details and the code, I did not receive a confirmation. When I revisited the site, I encountered an error message. I am concerned about the security of my credit information. Please reach out to me at my email address listed below.

Subject: Urgent Attention Required Regarding Our Houzz Account Dear Houzz Team, I am writing on behalf of Lightstyles/Light Bulbs Etc about our longstanding PRO account with your platform. Over the past decade, we have witnessed a decline in the quality of service provided by your account support team. Our designated account representative, Corrine Each, has been unresponsive for over 8 months, and a recent attempt to reach out to her at [redacted] was unsuccessful, suggesting that she may no longer be with your company. Despite the lack of communication, our account continues to be billed regularly without issue. We are considering terminating our account with Houzz unless we are able to establish contact with our new account manager promptly. Should we not receive a response within the next 48 hours, we will take it as an indication that our business is no longer valued, and we will proceed with canceling our account next week. Thank you for your immediate attention to this matter. Sincerely, M. Kahn Lightstyles/Light Bulbs Etc

I did not sign up for this service and I am receiving emails on two of my email addresses that you seem to have. I want to stop getting these emails. Kindly refrain from sending any further emails to these addresses. I have no idea what "Houzz" is, and I do not want anyone using my information without authorization. Thank you for your assistance. I hope this message goes through without any issues. I dislike wasting time, especially on subjects I am unfamiliar with, but I am concerned about my online safety and the potential for identity theft. I did receive a failure notice. Please address this matter promptly. Thank you. Tammy B. (Sent from Yahoo Mail on Android)

I would like to cancel our service with Houzz. I left a voicemail over 3 months ago, and we're still receiving invoices for a service that hasn't generated any return for us in the past year. WINDOW COMPLEMENTS has ended all ties with Houzz, and we've informed the credit card company not to authorize any further charges. We have filed a dispute to claim back previous charges once you were informed of our termination. We've attempted to contact you numerous times via the provided number 1-[redacted] with no response. If you need to contact me, please leave a message with a preferred time and number. Thank you. - R. M.

Issue with a contractor found on the Houzz website Tomorrow I have an appointment with the contractor, and I hope to find a solution, but I no longer want him to do anything in my home. The kitchen was supposed to be finished by the end of August, and now it's September 9th, and I have a completely demolished kitchen and nothing else. This gentleman received a letter of demand, and conveniently he resurfaces tomorrow. I will keep you posted if this gentleman is willing to find a solution to end our professional relationship and leave us in an honest manner. I will pay him for his 2 days of work, but I want to recover my deposits. Talk to you soon.

Hello, I recently purchased the awning in a box, specifically two 6-foot ones, but unfortunately, I received two 4-foot awnings instead. I'm looking to return these for the correct size, but I can't find any information about my order in my email, making it hard to locate my order number. My name is D. Perrigo, and you can reach me at [redacted] or [redacted]. It would be greatly appreciated if I could have a contact number to speak with someone directly to resolve this issue promptly. Thank you.

I would appreciate a more detailed description of your checkout process. The inability to check out as a guest once personal information is entered is frustrating. It seems your strategy is geared towards information control and conversion, but it's causing aggravation for customers like me who simply want to make a purchase. Furthermore, the lack of onboarding for phone support is disappointing and may save costs, but it hinders the customer experience. I've encountered issues trying to buy a high-value product, even after resetting passwords. The cycle leading back to the internet abyss is frustrating. Regardless of your current revenue, improving this process is crucial. Neglecting customer service could eventually impact your profits. My frustration levels are high due to these shortcomings in service.

I collaborated with a Houzz representative in February/March this year, who connected me with three potential candidates for my Florida remodeling project. After phone interviews with three candidates and in-person meetings with two, Blue + Alder emerged as my top choice. Houzz rep. Leon Brooks facilitated a conference call with Kevin, the designer/owner of Blue + Alder, to further solidify my decision. Despite a previous negative experience with decorators/contractors, I chose to work with Kevin. However, I'm now facing issues and unable to reach Leon Brooks via email as my messages are bouncing back. Urgent assistance is needed.

I recently received the replacement item from FedEx, but it arrived damaged again. The item was poorly packaged, lacking proper insulation. Although the box seemed intact, the item was likely mishandled during packing or shipping. I kindly request the following: 1. Cancel my order and refund my Mastercard for the purchase. 2. Provide instructions for returning the two damaged items, as they are unusable. I have previously had positive experiences with houzz, but the vendor in this situation has been negligent in packaging and delivery. Please acknowledge this request promptly. Thank you, Troy M. King

Good morning, Houzz Team, We received an email regarding an order placed a few weeks ago. We are confused about the cancellation and seeking resolution. Our representative is Reid Campbell, and our account is under [redacted] Reid is currently out of office until Wednesday, so we would appreciate assistance from someone in the meantime. Please contact us promptly. Thank you for your help. The email we received states: "Sorry, your Houzz order (#1[redacted]-4[redacted]) has been canceled. Unfortunately, we were unable to fulfill the item within 30 days, resulting in the cancellation. We apologize for any inconvenience."

Last Tuesday, I received a damaged dresser with 8 broken parts. Despite contacting them immediately, there has been no progress in getting information on when replacement parts will be sent or when they will collect the damaged dresser. The customer support representative I've been in contact with, Sydney M. (Ext: [redacted]), has ignored my last two emails, the first one sent over 24 hours ago. It has been 7 days since I informed Houzz, and there has been no action taken. Initially, they suggested I resolve this issue with their supplier directly. They have not committed to expediting the replacement parts and seem to be waiting to hear back from the vendor.

On August 9th, I purchased a solar-powered patio umbrella with 32 LED lights, 8 ribs, crank tilt in beige. Unfortunately, the LED lights have never worked despite being placed in the bright sun. I believe the part I received is defective and would appreciate a replacement. I haven't addressed this issue until now, but I am in need of a solution. I am Marie from Panache Interiors, a designer with an account on your platform, and I routinely shop on Houzz for my clients. I would like for this to be resolved promptly and without any inconvenience. Thank you in advance for your assistance.

I purchased 2 sinks and 2 faucets from Houzz back in [redacted]. The sink order number was #1[redacted]-7[redacted]. Unfortunately, one of the faucets broke, causing significant water damage. After having it assessed by a local plumbing store, it seems the faucet has a design flaw and cannot be repaired. It has been brought to our attention that this particular faucet is not compliant with regulations in the United States and Canada. We are concerned about using the second faucet as well, fearing it may also fail. We would like a full refund for both faucets. Please contact us promptly, as we need to address the damage in our bathroom.

Hello, I am following up on my previous email with ticket number [redacted]0 regarding an unexpected duplicate delivery of 2 media storage towers. Despite checking my orders and bank statements, I was charged for the additional items I did not order. The unopened boxes now occupy my living room and I am eager to return them promptly for a full refund. Your swift assistance in resolving this matter would be greatly appreciated. Thank you.

On October 16, Carol Peele placed an order for (1) bolt of Faux Tuscan Tile Wallpaper in Ochre and Metallic Gold for $50 with free shipping. The order number is #1[redacted]-4[redacted]. We received the order and were thrilled, so we decided to order 2 more bolts. Today, I ordered (2) bolts of the same wallpaper for $[redacted] with free shipping, paying with my VISA ending in [redacted]. I just wanted to confirm that this is a new order for (2) additional bolts of wallpaper. Thank you for your assistance. - Michael L. Peele, [redacted] Pine Valley Rd, High Point, NC, [redacted].

FedEx Tracking Number: 1[redacted] [redacted] only delivered one Coffee Brown Mink Blanket on November 16, [redacted]. On Friday, November 15, [redacted], FedEx claimed an "attempted delivery," which is incorrect. We have a code box outside our door and a security camera. Another resident was expecting a FedEx package, attempted delivery, as she waited for two days with a notice on our main apartment building entry door. I have reordered the missing Purple Mink Blanket and filed a Capital One Bank dispute for a full refund of $57.22, the exact amount for the missing blanket by Houzz. My order on November 11, [redacted], was for two blankets in different colors: Coffee (received) on November 16 and Purple (not received). I had previously ordered a Purple Mink and Aqua Mink, which were received without issue. Was this an honest mistake, or was my order stolen after payment? FedEx's service was unsatisfactory. Consider using USPS or UPS instead. Sincerely, Vonciel F.

I need assistance with unsubscribing from emails from this company. Despite multiple attempts, I continue to receive emails, leading to frustration as I received two more today. I do not want to be directed to different individuals or departments; I simply want the emails to stop. The emails are sent to both [redacted] and [redacted] Please escalate this issue to the relevant department for resolution. Thank you for your prompt assistance in addressing this matter. Bettina Devin.

Good afternoon! I'm Mariana Andrea Zuniga. Last month, I contacted customer service to set up automatic payments for my unpaid bill. Even though I scheduled it for 3 months in a row, it didn't work. I want to avoid late fees by keeping it on automatic payment. Please assist me with this promptly to prevent any issues with my account. Thank you.

Hello, I had a scheduled delivery for a bed, but the shipper just informed me that it won't arrive on the agreed-upon date. I've taken time off work for this and now I'm unsure when I'll get the bed. I'll need a refund because this delay is causing me to lose money by having to take another day off work. This situation has been inconvenient and is affecting my work schedule negatively. Thank you.

I recently purchased a Christmas tree and unfortunately, the tree I received doesn't match the description from my order. Additionally, the directions and stand included do not correspond to the tree I received. After contacting the company via email, they requested photos, which I promptly provided. However, it has been two weeks, and I have not received a response yet. I am worried as the return policy is limited to only 30 days. I am kindly asking for a prepaid return label as I believe I should not bear the cost of return postage due to the errors being on the company's end. My request is for a full refund.