The following are issues that customers reported to GetHuman about Hotmail customer service, archive #22. It includes a selection of 20 issue(s) reported May 21, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am unable to send or receive emails from my Hotmail account on my phone, Apple Mac, or iPad. The system prompts a login failure and rejects my password entry attempts. I recently purchased a new iPhone and configured my Hotmail on it, though I am unsure which password I used. The issue arose after setting up the account on my new phone. Despite attempting to reset the password and seeking assistance from Apple support, the problem persists. Please note that contacting me via email regarding this matter is not feasible due to the ongoing issue.
Reported by GetHuman-dentkath on Sunday, May 21, 2023 9:10 AM
I've been attempting to access my Hotmail account ([redacted]), but I cannot recall the password and have exceeded the login attempts, resulting in being locked out of my account. Despite numerous attempts to fill out the recovery form, I have been unsuccessful. Unfortunately, I no longer have access to my backup email or phone number. I am seeking assistance to reset my password and regain access to my account. I would appreciate the option to verify my identity through alternative methods such as email, social security number, birth date, or providing past passwords. Thank you.
- D.S.
Reported by GetHuman8379608 on Sunday, May 21, 2023 6:05 PM
The influx of junk emails flooding my inbox has become unbearable. Every five minutes, I receive yet another unsolicited email. Despite my efforts to flag them as junk, they persist in appearing in my focused inbox. The incessant notifications on my phone and watch disrupt my day continuously. Even after eliminating all my safe senders and relocating them to the junk folder, the issue remains unresolved. Creating a new email account is not a viable solution as I have been using this address for over a decade, making it an inconvenient process to switch now. I urgently require assistance in reducing the influx of junk mail to restore the functionality of my email address.
Reported by GetHuman8381863 on Monday, May 22, 2023 7:22 PM
Hello, I received another phishing email today in my inbox. Please take action by reporting this to the authorities. These scammers need to be monitored and apprehended to prevent further phishing attempts on GCash e-wallet users. It is crucial to forward my attachments to professional cybercrime authorities so they can investigate and track down these fraudsters who are targeting GCash users. By tracing their IP addresses, law enforcement can catch these criminals. I hope you will promptly address this issue. Thank you.
Reported by GetHuman8404617 on Friday, June 2, 2023 1:48 AM
I am having trouble receiving short messages from Amazon with verification codes on my Hotmail account. Despite recently receiving an order confirmation, I can't seem to receive any other messages from Amazon. I attempted to change my password due to not being able to track my package, which has been a frustrating experience. Amazon suggested contacting my carrier regarding the issue of not receiving their messages. I am not very good at explaining my problem through writing. In summary, today on June 2nd, [redacted], I am unable to receive messages on my Hotmail account from Amazon. According to Amazon, there are no issues with my account, so they recommended checking with my email carrier to see if any blocks are in place. Please help me with this situation. If my message is unclear, feel free to reach out to me via my landline phone at [redacted].
Reported by GetHuman-nodare on Saturday, June 3, 2023 1:36 AM
Dear Microsoft team,
I hope this letter finds you well. I am reaching out to request your kind assistance in resetting or unlocking my email account, [redacted], which I created while living in the Dominican Republic from [redacted] to [redacted]. Since then, I have moved to Chile.
I am contacting you because my account is currently locked, and I would like to regain access to it. To simplify the process, I would like to provide you with my updated contact information. My phone number in Chile is +[redacted]0. I would greatly appreciate it if you could use this number as a reference to reset or unlock my email account.
I understand that you may need to verify my identity and obtain additional details to proceed with the request. I am willing to provide any information or documents necessary to prove that I am the rightful owner of the account. Additionally, if there are any additional steps I need to take to complete this process, please inform me so I can meet all the necessary requirements.
My email account is crucial to me as it contains valuable and personal information. Therefore, I would greatly appreciate your assistance and attention to this matter. If needed, I can provide any additional information you deem relevant for the account recovery.
Thank you in advance for your prompt response and willingness to help me resolve this issue. I am available for any further inquiries or requests you may have.
Sincerely,
Alex S.
[redacted]
+[redacted]0
Reported by GetHuman-alsylves on Monday, June 5, 2023 9:09 PM
Estimado equipo de Microsoft,
Espero que esta carta les encuentre bien. Me dirijo a ustedes para solicitar su amable asistencia en el reseteo o desbloqueo de mi cuenta de correo electrónico, [redacted], originariamente creada mientras residía en la República Dominicana de [redacted] a [redacted]. Desde entonces, me he trasladado a Chile.
Actualmente mi cuenta se encuentra bloqueada y deseo recuperar el acceso. Adjunto mis datos de contacto actualizados, incluyendo mi número de teléfono chileno +[redacted]0 para facilitar el proceso de restablecimiento o desbloqueo.
Entiendo la necesidad de verificar mi identidad y proporcionar detalles adicionales, quedo a disposición para presentar cualquier información o documentos requeridos para demostrar mi titularidad sobre la cuenta. Si hay pasos adicionales a seguir, agradecería me informaran para completarlos exitosamente.
Mi cuenta de correo es esencial por contener información relevante para mí. Agradezco su atención en este asunto y estoy dispuesto a colaborar suministrando información adicional necesaria para la recuperación de la cuenta.
Gracias por su pronta respuesta y cooperación para superar este inconveniente. Cualquier solicitud adicional será atendida sin inconveniente.
Atentamente,
Alex Sylvestre
[redacted]
+[redacted]0
Reported by GetHuman-alsylves on Monday, June 5, 2023 9:21 PM
I have had an account for over a decade. It was the email associated with my original Facebook account. Unfortunately, I was incarcerated for a period, during which my ex-partner hacked both accounts, along with possibly others that I cannot recall at this time. Not only did she change the passwords, but she also altered the security questions and other recovery options. This is significant to me as that email and Facebook account hold pictures, videos, and emails from deceased loved ones, including my mother and former spouse. Despite my persistent efforts over the years to regain access, she has confessed to her actions but claims she does not know the password. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman8432608 on Wednesday, June 14, 2023 12:11 PM
Subject: Urgent: Report of Stolen Facebook Account and Misuse of Hotmail Email
Dear Hotmail Support Team,
I am writing to report the theft of my Facebook account and its subsequent misuse by a hacker who linked a Hotmail email address to it. I am seeking your assistance in recovering my account and preventing further unauthorized access.
The hacker removed my email and phone number from my Facebook account, preventing me from using standard recovery methods. The email used by the hacker is [redacted] The incident occurred approximately two hours ago on Thursday, June 14, [redacted], and the hacker's location is in Vietnam.
I urge you to act promptly to recover my account and investigate the hacker associated with the provided Hotmail email. Your swift action is crucial in protecting my information and preventing any misuse.
Your attention to this matter is greatly appreciated, and I stand ready to provide any necessary information to aid in the recovery process.
Thank you for your assistance.
Sincerely,
Mohammed
Reported by GetHuman-mhmmada on Wednesday, June 14, 2023 11:50 PM
Subject: Help Needed: Facebook Account Stolen and Hotmail Email Misused
Dear Hotmail Support Team,
I am writing to report a distressing incident involving the theft of my Facebook account by an individual who seems to be using a Hotmail email address. I need your help in recovering my Facebook account and taking necessary actions to stop any further misuse.
The hacker got into my Facebook account, removed my email address and phone number, making it impossible for me to recover it through normal methods. It appears that the hacker linked a Hotmail email address to my account. The email address used by the hacker is [redacted] This individual's location was traced to Vietnam on Thursday, June 14, [redacted], about two hours ago.
I urgently seek your assistance in recovering my Facebook account and investigating the activities related to the provided Hotmail email address. It is crucial to deactivate this scammer's Hotmail account to prevent more account theft.
I fear the misuse of my Facebook account could lead to false information spreading, misuse of personal connections, and harm to my online reputation.
I appreciate your support in addressing this issue promptly to ensure the security of Hotmail accounts. Please let me know how I can help further with the investigation and recovery process.
Thank you for your prompt attention to this matter.
Sincerely,
Mohammed A. M.
[[redacted]]
Reported by GetHuman-mhmmada on Wednesday, June 14, 2023 11:52 PM
Subject: Urgent Help Needed for Accessing Primary Email Account Issue
Dear Support Team,
I hope this message reaches you in good health. My name is Qais Al Hosni, and I am contacting you about a pressing issue I am facing with my email account: [redacted]
This email account is significant to me as it was my first account and is crucial to my personal, professional, and online presence. It is linked to various websites and subscriptions, making it an essential part of my digital life.
Lately, I have been unable to access this account despite numerous reset attempts. I no longer have access to the two-step verification app or the necessary key for SMS verification. Efforts to recover through my backup email have consistently failed with an error message saying, "We are busy or cannot do that, please try again later."
Luckily, I am still logged into this account on my phone, but I can only monitor it without resolving the issue. The Outlook phone app team guided me to seek your help as they cannot address this specific problem.
Currently, my working phone number is the only available verification method I can use. Therefore, I kindly ask for your assistance in utilizing this or any other viable solution to help me regain access to my email account.
This situation has caused disruptions in handling personal, professional, and gaming matters efficiently. I appreciate your prompt attention to this matter.
I am aware of the security procedures involved and ready to provide any necessary information or verification to recover my account.
Thank you for your understanding and anticipated help in swiftly resolving this issue and restoring access to my main email account.
Best regards,
Qais Al Hosni
Reported by GetHuman-qaisalho on Monday, June 19, 2023 6:07 AM
Hello,
I would like assistance in unlocking this email account that I created between 2[redacted] when I lived in the Dominican Republic with the phone number: +[redacted]9.
I left that country in [redacted] and now live in Chile. I am using a different phone number that is not Dominican, which is: +[redacted]0.
Every time I try to change the password, they send a code to the Dominican number, which I can't receive.
I would appreciate help in recovering this account. Please assist me.
I would like a direct link to reset the password.
The last password I remember for this account was: HotGatylove76.
Name: Alex Sylvestre
Reported by GetHuman8446511 on Tuesday, June 20, 2023 6:05 PM
¡Hace tiempo se bloqueó mi correo electrónico por robo de identidad y hasta ahora no he podido recuperar mi cuenta! No recuerdo los últimos correos ni sus temas, tampoco tengo acceso al número telefónico ni a la ubicación geográfica asociados a la cuenta. Incapaz de recordar dónde abrí la cuenta, es posible que haya sido en Chilpancingo, Gro., México.
Reported by GetHuman8457485 on Sunday, June 25, 2023 5:10 PM
I have been struggling to regain access to my Hotmail account for several months after it was hacked. I keep receiving the following message: "We recently received a request to recover your Microsoft account ****@hotmail.co.uk. Unfortunately, our automated system has determined that the information you provided was not enough to verify your account ownership. Microsoft prioritizes the security and privacy of our customers and is dedicated to safeguarding personal information by ensuring only the authorized account owner can access it."
Reported by GetHuman-hiddenm on Tuesday, June 27, 2023 2:01 AM
I have been using a Hotmail account for approximately 20 years. However, for the past two months, I have been unable to receive emails, despite being able to send them. The system indicates that my mailbox is full and that deleted items will be stored for 30 days.
Even though I cleared out 30,[redacted] emails over 30 days ago and my inbox only has 7,[redacted] emails, I continue to be unable to receive emails. The deleted folder is empty, yet it still shows that there is no storage available.
My email account is [redacted] Kindly provide guidance on what steps to take, and you can reach me at email [redacted]
Thank you.
Reported by GetHuman8464112 on Wednesday, June 28, 2023 6:20 AM
Hello,
I have lost access to my Hotmail account because I no longer have access to the phone number I used to register it. My Hotmail account was created a long time ago when I was young and now I have it linked to several platforms. I can provide you with information about what I have in my drafts folder as well as some emails I have received. I am willing to send you a piece of identification to prove that I am the rightful owner of this account.
Hotmail: [redacted]
Reported by GetHuman-hamzachb on Friday, June 30, 2023 7:01 AM
I tried to access my Outlook account but it got blocked due to a security concern. I received an email asking me to complete a new account verification form, but upon doing so, I only receive an auto-response prompting me to fill out another form. Contacting Microsoft support seems impossible, and the only way to verify my account is by recalling who I last communicated with via email, which is challenging as I haven't used this account in years. I urgently need to access important information in my account. Is there an alternative method to prove ownership of my account since I cannot remember my past email correspondences?
Reported by GetHuman-kuldarle on Saturday, July 1, 2023 5:08 PM
I am having difficulty accessing my Hotmail account, [redacted], and this is impacting my ability to use certain business apps like GOPUFF. It seems that the phone number linked to my account is incorrect; it should be [redacted] instead of [redacted]. I do not recall the last few emails or subjects to verify my account, but I have older emails saved on my Android with dates that I can provide. I urgently need to regain access to my account to continue conducting my business. Thank you for your assistance.
Reported by GetHuman-dirikpa on Monday, July 10, 2023 11:55 PM
I am unable to access my account because the requested information on the form is extensive. The requirement is to list the last email addresses I contacted along with the subject of the emails. Since I can only recall one, it is challenging to meet this criteria for unblocking my account. Given that my email was used for various online purchases, I do not remember all the recent contacts. Consequently, I find it unfeasible to recollect the information needed to regain access to my account, which is connected to multiple essential functions.
I would appreciate any guidance you can provide on this matter. Thank you for your anticipated assistance.
Best regards.
Reported by GetHuman-hatingth on Wednesday, July 12, 2023 11:09 AM
Good afternoon,
I am currently facing issues with both of my personal email accounts being blocked. When I try to unblock them using my alternate email, I receive a security code. After entering the code for account recovery, I am prompted to fill out a form unnecessarily, as there is already a security code sent to my Gmail for confirmation. I need assistance from the person in charge of this process to restore my Hotmail accounts.
The blocked email accounts are:
[redacted]
[redacted]
Owned by HARVEY ENRIQUE ARCINIEGAS CHAVARRO
Confirmation alternate email: [redacted]
Reported by GetHuman8498239 on Wednesday, July 12, 2023 9:08 PM