Hotmail Customer Service Issues

Archive 16

The following are issues that customers reported to GetHuman about Hotmail customer service, archive #16. It includes a selection of 20 issue(s) reported November 28, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Joel David Delgado Inciarte. My email is [redacted] I am currently in the United States. Since I arrived here, my email from Venezuela has been accessed by someone named Maria Jose Galea Velezquez using the email [redacted] I have been unable to recover my email address, and this person has changed my passwords on social media platforms like Facebook and Instagram. As a result, my reputation has been damaged. I am requesting a temporary closure of my email account. My new phone number is [redacted] as my old number ([redacted]) has been inactive for over 5 months. I need a report to take legal action against this individual who has caused me harm.
Reported by GetHuman6849039 on dimanche 28 novembre 2021 00:14
I noticed some suspicious activity on my Hotmail email account and was prompted to begin the recovery process. I encountered an issue as I couldn't use my previous recovery email from a Verizon.net account, which has been disabled for years. Despite attempting to recover my account by answering questions about past email addresses and subjects, I keep receiving messages saying my information is insufficient for recovery. I'm uncertain about what steps to take next.
Reported by GetHuman-jeheyman on mercredi 1 décembre 2021 20:38
As a U.S. Cellular phone customer, I have been receiving unwanted, inappropriate text messages from Hotmail accounts without phone numbers for the past two months. These messages are concerning because they cannot be blocked due to the lack of a phone number. I worry about these messages reaching underage children's phones. The Attorney General's office of Maine has been informed of this issue, as many complaints have been made. It seems these individuals have found a way to hide their numbers and are seeking responses by sending such messages. I urge the service provider to investigate this matter. The most recent text I received was from "[redacted]"
Reported by GetHuman-reddwhal on jeudi 2 décembre 2021 11:16
I tried to access and modify some settings in my Hotmail account on my PC, and it prompted me to verify my identity by sending a code to my mobile number. I provided the last four digits, but I have not received the code even after waiting for over an hour. Since both of my phone numbers on the account share the same four digits at the beginning and end, I added both numbers to receive the code, but I have not received anything on either phone. As a result, I am unable to access Hotmail on my PC without these codes. Could you please send the codes promptly to either number associated with my account? I have followed all the provided instructions. Just an additional note that I am currently only able to access Hotmail on my mobile phone.
Reported by GetHuman6868877 on vendredi 3 décembre 2021 12:59
I am having trouble accessing my account. I can log in on my phone where I'm already signed in, but when I try on my computer, it's prompting me for two-step verification. The options provided are an email from my University days (from 10 years ago) or an old phone number I no longer possess. After attempting the third option and answering all the questions, I was informed that an email would be sent to another account I provided to confirm if I answered correctly. However, I haven't received any email at the alternate address I provided.
Reported by GetHuman6871822 on samedi 4 décembre 2021 01:16
I got locked out of my email account ([redacted]) after my girlfriend logged in from her work computer. I am unable to access my emails now. I attempted to recover my account by answering security questions, such as providing details of recent email subjects and contacts to Hotmail. Despite submitting five applications with accurate information about my recent email activity, they were all rejected. It is frustrating because I am still logged in on my phone.
Reported by GetHuman6888143 on mercredi 8 décembre 2021 07:36
I really need help getting access to my old Hotmail account. It contains important family photos. Carphone Warehouse accidentally deleted them while transferring data from my old phone to the new one. I am unable to retrieve my account because I can't remember the password. Can anyone assist me? The email was [redacted], and after moving to New Zealand, I believe it was changed to [redacted]
Reported by GetHuman6890062 on mercredi 8 décembre 2021 18:22
Hello, my Hotmail account is blocked, and I can't remember my password. I've tried everything, but I need a code that Epic Games sent to that email. It's been a long time since I used that email, so I don't remember the last email I received. I do know that Epic sent a code for installing Fortnite on my son's new computer. Without that code, it's not possible. Please assist me. My old email that is blocked is [redacted]
Reported by GetHuman6905365 on lundi 13 décembre 2021 06:23
Hello, I am locked out of my account after failing to verify. I created the account around 15 years ago when I was younger and have forgotten most of the details I signed up with. Unfortunately, it's the email I use for Xbox and mostly for spam. I have also been locked out of my Xbox due to this issue. Recently, I spent £90 on Riders Republic to play on my Xbox Series X, but I am unable to access it. Can someone please assist me with this? Thank you, Daryl The account I'm locked out of is [redacted]
Reported by GetHuman6910097 on mardi 14 décembre 2021 09:53
I am experiencing an issue where numerous emails are being sent from my account without my knowledge. Consequently, my account keeps getting suspended due to this unauthorized bulk email activity. Additionally, I am receiving over 95 responses from the postmaster about these emails. This situation is concerning, and I am unsure why it is happening. I have been in touch with Microsoft Hotmail multiple times regarding this matter, but unfortunately, I have not received any assistance. I am considering closing down my long-standing Hotmail account due to these ongoing issues. Any help or guidance on how to address this email problem would be greatly appreciated.
Reported by GetHuman-ectman on vendredi 17 décembre 2021 12:07
I have been using this email for over a decade, but I got locked out due to a password problem. The phone number for recovery was outdated, so I had to answer security questions. Despite providing details about recent emails, it was not enough to regain access. I urgently need to get back in because my work and my daughter's school communicate important information through this account. Missing emails has already caused me to overlook crucial messages about work and school safety. I have followed all the steps requested, but now I am told to wait 24 hours before trying again, which is too long for me to wait.
Reported by GetHuman6922900 on vendredi 17 décembre 2021 14:16
I am receiving repeated emails about my full storage capacity despite regularly deleting messages. Even after deleting most emails, I still get notifications that my 15GB storage limit is reached. This is affecting my work as important emails are not getting through. I seek clarification on this issue and a solution to prevent further disruptions. Thank you for your help with this matter.
Reported by GetHuman-deanpjon on dimanche 19 décembre 2021 11:39
Hello, I am currently in Ghana and encountered an issue trying to log into my hotmail account. The system requested verification through an old phone number I no longer possess. Despite numerous attempts to verify through alternative methods, it consistently deems the information insufficient. It is crucial that I regain access to my email promptly. I have been locked out for a week now. I seek guidance on bypassing the rigorous verification requiring details about shared emails and subjects, which have proven inadequate. Thank you for your assistance. Julie
Reported by GetHuman6932492 on lundi 20 décembre 2021 13:11
Hello, I am seeking assistance for my elderly father in accessing his Hotmail account under the email [redacted] Unfortunately, he cannot recall his password, and I attempted the account verification process by receiving a code sent to my email. After entering the code, I am prompted to fill out a form, but upon doing so, I receive an email stating that insufficient information has been provided, hindering access to the account. I kindly request your advice on how to proceed. Thank you, Andrew C.
Reported by GetHuman-cleavera on jeudi 23 décembre 2021 12:05
I recently changed my password for my personal email, and now I can't remember it. I've tried to recover it, but it's challenging because the code is being sent to my old phone number in another country, where the SIM card doesn't have service. I'm reaching out for advice since I've exhausted the recovery process and now I'm blocked for the next 24 hours due to too many attempts. The system keeps asking for specific email addresses and subjects from my recent emails, which I've been diligently noting down, but it doesn't seem to be enough. I have loads of information to provide, and I truly need to speak to a human customer service representative, rather than the automated agents most big companies have in place. Please assist me in recovering my password for my email that's vital to me, as it's linked to everything in my life for the past decade.
Reported by GetHuman6945720 on jeudi 23 décembre 2021 18:39
Hello, my name is Talal Allibou, and I am 37 years old. My email address is [redacted] I have been a user of your products for approximately 14 years, and I truly love all your amazing products. Unfortunately, my personal account was recently hacked, and it contained important files and personal information that I had linked to apps like Facebook and Instagram. I kindly request your assistance in securing my personal information and restoring my account to me. Thank you for your help. Sincerely, your friend.
Reported by GetHuman-surfsh on dimanche 26 décembre 2021 03:47
Hello, I need urgent assistance with accessing my Hotmail account linked to [redacted] I have been attempting to log in for several weeks now, but the account verification process is not functioning correctly. It states there is insufficient information available, and I am unable to provide more details due to my blocked Skype account, which is linked to my Hotmail account. The system prompts me to verify using [redacted], an email I have not used in years and do not have the password for. This issue is impacting my access to important emails connected to my Instagram, Facebook, and other accounts. I am puzzled about why my access has been restricted. Thank you for your prompt attention to this matter.
Reported by GetHuman6951628 on dimanche 26 décembre 2021 09:39
Ich habe seit über einer Woche keinen Zugriff auf meine E-Mail-Adresse! Es scheint, als hätte jemand versucht, mein Konto zu hacken. Ich benötige dringend meine E-Mail-Adresse für die Arbeit und bitte Sie, sie wieder freizuschalten. Kontaktdaten: Jamal Mourad Rheinstr.-Ost 72 [redacted] Stutensee Handynummer: [redacted]9 Ich bitte Sie, mich anzurufen, damit wir das Problem beheben können. Mit freundlichen Grüßen, Jamal Mourad
Reported by GetHuman-jamalmou on mardi 28 décembre 2021 14:47
My phone was hacked recently, and the hacker transferred all my data to a new phone. They took over my email and other trading accounts by changing passwords. Even after attempting to recover my email, I couldn't answer the security questions correctly. It seems they changed my security passwords too. Now, I can't access my accounts. I urgently need to recover my email to regain control of my accounts. I've already changed my phone number and created a new email, but it's not linked to my accounts. This situation is extremely stressful, and I need advice on proving my identity to recover my email. How can I proceed to regain access to my accounts and secure them from further unauthorized access?
Reported by GetHuman-thielkin on mercredi 29 décembre 2021 00:59
I'm having trouble accessing my Hotmail account. When I enter my email and password, the screen starts to load but then it stops. This has been going on for three days now, causing me to miss important work emails and even resulted in one of my utilities being cut off. I tried reaching out to a site claiming to be Outlook support, but they asked for my bank details. I'm very frustrated as I haven't been able to contact work or receive my paycheck due to this email issue.
Reported by GetHuman6965629 on jeudi 30 décembre 2021 00:07

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