Home Depot Credit (Canada) Customer Service Issues

I have the toilets ready for installation, scheduled initially between 7 am and 12 pm on Friday, June 25th. However, I received a call today at 2 pm, rescheduling the installation for between 12 pm and 5 pm on the same day. Despite expecting a call on Monday or Tuesday, as agreed, I only received one on Wednesday. It was communicated that I would be available on Thursday for the installation. Learning about the further delay to Friday afternoon upset my plans once again. I would appreciate if the installers could stick to the original time slot between 7 am and 12 pm as previously arranged for tomorrow at 26 Michael Drive, Richmond Hill. My contact number is [redacted].

I had a disappointing experience at the Victoria, B.C. (Shelbourne Location) store while seeking assistance from the plumbing section manager. He mentioned there was no plumber available and was preoccupied with an interview, suggesting I hire a plumber instead. Despite clarifying my intention to handle the project myself, he continued to offer excuses about the stock and seemed surprised at my capabilities as a woman over 60. This behavior was extremely disrespectful and unprofessional. My husband and I are actively working on renovations and spend a substantial amount at your stores, but after this encounter, we will be taking our business elsewhere. It's crucial for this individual to receive training or be assigned duties that do not involve customer interaction.