Holiday Inn Club Vacations Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about Holiday Inn Club Vacations customer service, archive #1. It includes a selection of 5 issue(s) reported December 30, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
We initially planned a trip with Holiday Inn for the July 4th week, but they canceled our reservation, mentioning they wouldn't be open. We were informed that we had to use our week before the year ended. Our intention was to use it for summer visits only, considering work, weather, and our grandkids' school schedule. Despite booking another stay, we discovered they were open in July. It's puzzling why we weren't contacted to confirm our original booking. Upon arrival, we found the coffee pot and room conditions unsatisfactory, backed by photos we took. Additionally, essential items like soaps were missing in the room. After switching rooms from a parking lot to a pool view, we were asked to add more to our stay, but it's disheartening to be dealing with these issues. As loyal members, this experience is disappointing as we missed out on vacation time with our grandkids and faced subpar conditions.
Reported by GetHuman-tcschdys on mercoledì 30 dicembre 2020 14:35
Hello,
I am a Holiday Inn Club member with the account numbers C[redacted] / M[redacted]. My attempt to transfer points for booking is encountering an error during payment authorization. The error message reads: "Failed on payment authorization Freedom Pay error returned an error has occurred - Processor rejected the transaction due to an issue with the request, code=[redacted]."
Could you provide guidance on how to successfully exchange the points to book a holiday or airmiles? I also have a query regarding the membership fee. After the initial 5 years, what is the protocol for fee payments? Your prompt response via email with clarification would be greatly appreciated.
Thank you and best regards,
S.V.
[redacted]
Reported by GetHuman7439625 on venerdì 13 maggio 2022 15:13
My wife and I are going through a difficult time. She has taken off with all my important documents and information. She has been making plans without my knowledge, using our timeshare without my approval. In the past, I would always consult with your team before any decisions were made, but now she seems to have bypassed this process.
Reported by GetHuman8221013 on giovedì 9 marzo 2023 04:24
I recently had a distressing experience at the store. My daughter, who is autistic, and I faced mistreatment from the sales staff. Despite informing them of my physical limitations beforehand, we were treated insensitively by the salesperson named Athan. The encounter left us both feeling like inconveniences rather than valued customers. I sought help from the manager, Brian, hoping for a better response, but unfortunately, it only worsened the situation. What was meant to be a visit to purchase turned into a regrettable and upsetting experience for us.
Reported by GetHuman-lyssnewb on martedì 17 ottobre 2023 16:50
During our stay at the Holiday Inn Vacation Club Cape Canaveral resort, my daughter, who is autistic, experienced mistreatment and injury due to the staff's negligence. Additionally, despite informing the salesperson repeatedly that I was under doctor's orders not to walk, they insisted I move, worsening my pain. Expressing my discomfort only resulted in feeling like a burden to them. This upsetting experience made me cry and caused distress to my daughter, who is still unable to calm down.
Reported by GetHuman-lyssnewb on martedì 17 ottobre 2023 16:56
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